Ratings based on 357 Verified Reviews

3.3 out of 5
68% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 5-Mar-2017
Me encanto el sitio de el hotel, pero los jovenes que estaban a teniendo no nos dieron informacion de nada sobre el hotel y sobre el paquete Delux q habiamos agarrado. Eso me molesto muchisimo y aparte la agua de el jacuzzi estaba super fria.
3out of 5
by A verified traveller

Posted 4-Mar-2017
J'ai fais beaucoup de place au Mexique et c'est vraiment moyen. Pas la même photo que ma réservation de la chambre
3out of 5
by A verified traveller

No limpiaban mi anotación solo cambiaban tuallas

Posted 29-Jan-2017
No me gusto que no hay servicio a cuarto, nos movieron al hotel aspira y los de recepción eran muy desagradables con los huéspedes
Comment from Hotel Management
13-Feb-2017 by Yvonne Yah, Hotel Management
Estimado Huesped, Lamentamos mucho que haya tenido esta situacion. Sin embargo tomaremos en cuenta sus comentarios para seguir manteniendo nuestra relacion de precio-calidad. Yvonne Yah Gte. Ventas E-commerce
3out of 5
by A verified traveller

No water un shower...

Posted 20-Jan-2017
Nice aND big rooms...good security.....the rooms need more mantenance...frondesk staff are rude
Comment from Hotel Management
30-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. We want to have it again in this home where many things have changed, service, facilities, staff, all in order to provide a service to the height of each of our clients. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.
4out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel on a budget

Posted 17-Jan-2017
Pros: The size and layout of the hotel room. Very spacious. Great balcony.
Cons: The beds could be more comfortable, and proper pillows could be provided. The ones in the room looked and felt like sofa cushions.
Location: Great location. It's in the heart of downtown Playa del Carmen. It's just off 5th Avenue, which gives you access to everything.
My friends and I stayed at Hotel Tukan & Beach Club in early January 2017. The staff were friendly and helpful. We were pleasantly surprised with the size of our room. There were 4 of us staying together and the hotel room we received had 2 bedrooms (one large room with a king size bed and access to a gorgeous balcony with a great view, and another room with 2 double beds) and a large common area with a couch. AC in each room. The space was clean. It was nothing fancy, but that was fine with us. The only downside was that the beds were very uncomfortable. They were hard as rocks and the pillows provided looked more like sofa cushions. The cleaning staff often forgot to provide toilet paper and towels, but the front desk staff happily provided these when we asked. Overall, it was a good experience. It's a decent hotel for the price.
Comment from Hotel Management
30-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest, Thank you for your evaluation, hoping your early return and in this way we can improve our score with you. Best regards. Yvonne Yah E-commerce Sales Manager
1out of 5
by A verified traveller fromCIUDAD DE MEXICO

LA MAS DECEPCIONANTE ESTADIA

Posted 17-Jan-2017
Pros: NADA EN ABSOLUTO
Cons: PRIMERO AL PERSONAL DE RECEPCION QUE SON LA ENTRADA A LAS INSTALACIONES, QUE LOS CAPACITEN PARA DAR UN TRATO MEJOR
Al entrar y decir que tenía una reservación bien, al saber en recepción que tipo de reservación era, empezó la tragedia, nunca me dijeron que si mi reserva solo contemplaba la habitación mi estancia sería terrible y decepcionante, ya que se eligió el hotel sin saber que tenían otras habitaciones en un edificio aparte y con unas instalaciones deplorables. Que triste que Expedia tenga tratos con estas personas o no nos hayan dicho que se requiere hacer una reservación plus para que el trato sea diferente.
2out of 5
by A verified traveller

good location but that's it

Posted 1-Jan-2017
Pros: location
Cons: Everything: water leakage, humidity, running water and room service.
Location: close to everything.
This is close to everything but did not have a pleasant stay. There was a water leakage in the shower which was reported and never fixed. Water from the sink was salty. I had to buy drinkable water to brush my teeth. The room was not comfortable and it had an unpleasant smell. I was expecting more for the money I paid.
Comment from Hotel Management
16-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. Thanks for your comment Yvonne Yah E-commerce Sales Manager.
4out of 5
by A verified traveller

Posted 13-Dec-2016 on Hotels
Excelente ubicación
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Muchas gracias por sus comentarios. Esperamos servirle muy pronto de nuevo, en esta su casa Tukan Hotel and Beach Club. Agradecemos sus recomendaciones con amigos y familiares. Saludos cordiales, Yvonne Yah Gte. Ventas E-Commerce
3out of 5
Recommended
for Everyone
by A verified traveller

Nice setting in middle of excitement

Posted 6-Dec-2016
My shower leaked alll over my floor but they came to fix it immediately. Upgrade offered upon check in.
Comment from Hotel Management
16-Jan-2017 by Yvonne Yah, Hotel Management
Dear Erika; Thanks for your comments. We will consider your suggestions with the services you mention must improve. No doubt we will review it. We hope to have you back on some of our properties soon. Yvonne Yah E-commerce
4out of 5
by A verified traveller

Posted 4-Dec-2016 on Hotels
O hotel é um pouco velho, as fotos valorizam o local muito mais do que na verdade é, mas ainda assim achei o custo beneficio bom. A noite tem música alta nos cares ao redor do hotel.
Comment from Hotel Management
30-Jan-2017 by General Manager, Hotel Management
Estimado Huesped, Muchas gracias por sus comentarios. Esperamos servirle muy pronto de nuevo, en esta su casa Tukan Hotel and Beach Club. Agradecemos sus recomendaciones con amigos y familiares. Saludos cordiales, Yvonne Yah Gte. Ventas E-Commerce