Ratings based on 362 Verified Reviews

3.3 out of 5
68% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4out of 5
Recommended
for Everyone
by A verified traveller fromMalton, Ontario

Great Location!

Posted 6-Apr-2017
Great Location, you are right in the middle of all the action of Quinta Avenida, it's not beach front so be aware it's a 12 min walk to closest beach or a shuttle ride away to kool beach. But really nice place for open minded travelers.
Comment from Hotel Management
10-Apr-2017 by Yvonne Yah, Hotel Management
Dear Walt; Thank you very much for your comments. We hope to serve you again soon, this home Tukan Hotel and Beach Club. We welcome your recommendations with friends and family. Best regards Yvonne Yah E-commerce Sales Manager
3out of 5
by A verified traveller

No water un shower...

Posted 20-Jan-2017
Nice aND big rooms...good security.....the rooms need more mantenance...frondesk staff are rude
Comment from Hotel Management
30-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. We want to have it again in this home where many things have changed, service, facilities, staff, all in order to provide a service to the height of each of our clients. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.
4out of 5
Recommended
for Everyone
by A verified traveller

Decent hotel on a budget

Posted 17-Jan-2017
Pros: The size and layout of the hotel room. Very spacious. Great balcony.
Cons: The beds could be more comfortable, and proper pillows could be provided. The ones in the room looked and felt like sofa cushions.
Location: Great location. It's in the heart of downtown Playa del Carmen. It's just off 5th Avenue, which gives you access to everything.
My friends and I stayed at Hotel Tukan & Beach Club in early January 2017. The staff were friendly and helpful. We were pleasantly surprised with the size of our room. There were 4 of us staying together and the hotel room we received had 2 bedrooms (one large room with a king size bed and access to a gorgeous balcony with a great view, and another room with 2 double beds) and a large common area with a couch. AC in each room. The space was clean. It was nothing fancy, but that was fine with us. The only downside was that the beds were very uncomfortable. They were hard as rocks and the pillows provided looked more like sofa cushions. The cleaning staff often forgot to provide toilet paper and towels, but the front desk staff happily provided these when we asked. Overall, it was a good experience. It's a decent hotel for the price.
Comment from Hotel Management
30-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest, Thank you for your evaluation, hoping your early return and in this way we can improve our score with you. Best regards. Yvonne Yah E-commerce Sales Manager
2out of 5
by A verified traveller

good location but that's it

Posted 1-Jan-2017
Pros: location
Cons: Everything: water leakage, humidity, running water and room service.
Location: close to everything.
This is close to everything but did not have a pleasant stay. There was a water leakage in the shower which was reported and never fixed. Water from the sink was salty. I had to buy drinkable water to brush my teeth. The room was not comfortable and it had an unpleasant smell. I was expecting more for the money I paid.
Comment from Hotel Management
16-Jan-2017 by Yvonne Yah, Hotel Management
Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. Thanks for your comment Yvonne Yah E-commerce Sales Manager.
3out of 5
Recommended
for Everyone
by A verified traveller

Nice setting in middle of excitement

Posted 6-Dec-2016
My shower leaked alll over my floor but they came to fix it immediately. Upgrade offered upon check in.
Comment from Hotel Management
16-Jan-2017 by Yvonne Yah, Hotel Management
Dear Erika; Thanks for your comments. We will consider your suggestions with the services you mention must improve. No doubt we will review it. We hope to have you back on some of our properties soon. Yvonne Yah E-commerce
3out of 5
Recommended
for Everyone
by A verified traveller fromW

Great location

Posted 29-Nov-2016 on Orbitz
No phones in room, hot water is more luke warm than hot. A/C was very good. No wash cloths available.
Comment from Hotel Management
16-Jan-2017 by Yvonne Yah, Hotel Management
Dear Jay, Thanks for your comments, as additional information, our hotel is designed to be a hotel for rest, for this reason is intentional not having telephones in the rooms. But we will consider your comments. best regards Yvonne Yah E-commerce
3out of 5
by A verified traveller

Convenient location, but salty water

Posted 29-Nov-2016 on Hotels
The tap water is salty. Staff is friendly but not efficient. Showers weren't cleaned well and maid service wasn't good at restocking or leaving towels. Great bell hop!
Comment from Hotel Management
16-Jan-2017 by General Manager, Hotel Management
Dear Guest Thanks for your comments. We will consider your suggestions with the services you mention must improve. No doubt we will review it. We hope to have you back on some of our properties soon. Yvonne Yah E-commerce
1out of 5
by A verified traveller fromUS

Horrible hotel close to the beach.

Posted 20-Nov-2016
Pictures on Expedia very misleading. The hotel is very, very old. Our mattress was hard, cable in our room didn't work (staff said sorry but never fixed it). No wash clothes & towels were old, stained & tattered. Our ac was from the 50's & it appeared there was mold around it. We didn't have water for at least 12 hrs. Very disappointed!!
Comment from Hotel Management
28-Nov-2016 by Yvonne Yah, Hotel Management
Dear Cynthia, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.
3out of 5
Recommended
for Everyone
by A verified traveller

Cheap and does the job, close to everything

Posted 30-Oct-2016
Pros: Close, cheap
Cons: Smelly, cleanliness
Location: It's literally 1 minute from the 5th street wherr everything is and 5 minutes from the beach. Maybe a 10-15 minute walk to the ferry port
Not workd class but ok. They told me they have some maintenance work and sent me to their sister hotel. The room was smelly always because of something stinking through the gutters in the toilet. They never changed the bed sheets and did not replace the shampoo/soap. The hotel is in a great location walking distance to everything including the beautiful sandy beach. Which also means that you can hear the music from the streets and bars all night long in your room. Staff were friendly and nice to chat to.
Comment from Hotel Management
15-Nov-2016 by Yvonne Yah, Hotel Management
Dear JB, We are very sorry you had this situation,, However we will consider your comments to continue to maintain our price-quality relationship. No more for now I wish you an excellent day. Yvonne Yah E-commerce Sales Manager.
1out of 5
by A verified traveller

Not happy!

Posted 27-Oct-2016
Pros: Nothing as they didn't have the rooms we booked weeks in advance, so had to find another hotel
Cons: We advised we were coming in the evening, but they overbooked the hotel and the two deluxe rooms we had booked weeks earlier were not available (6pm)They had only one room so we two young couples on a 4 day trip had to share the room. The room was dirty and dark - obviously the dodgiest room left. We spent the next day having to look for another hotel - what a waste when we only had 4 days!!!!
Comment from Hotel Management
15-Nov-2016 by Yvonne Yah, Hotel Management
Dear Guest I am very sorry for the bad experience you had with us. We inform you that we have already taken note and will follow up with the corresponding areas so that this does not happen again. Thanks for your comment Yvonne Yah E-commerce Sales Manager.