Dear Braj, thank you for taking the time to share your experience at our hotel.We do our best to ensure that our guests fully enjoy their stay and will certainly keep your comments about our activities in mind for the future.We look forward to welcoming you back again in the future. Kind regards,Gext Service Center Management

Dear Kian,Thank you for sharing your review.We are glad to hear that the visual appeal of our resort met your expectations, reflecting the luxury and sophistication we strive for. It is also heartening to know that the cleanliness of your room was up to the mark, showcasing our commitment to a harmonious and mindful living space. However, it disheartens us to hear that some aspects did not live up to your expectations. While our renovation process is indeed underway to enhance guest experiences, we apologize if this caused any inconvenience. We are surprised by your comments regarding stomach issues as we did not receive any comment from other atendees. It is worth mentioning that our culinary teams pride themselves on their diverse and international offerings, as well as cleanliness and hygiene high standards. We also take the happiness of our team very seriously, aiming for a carefree and inviting atmosphere, and we will reflect on your comments moving forward. Please be assured that we are constantly immersed in nature, with a deep appreciation for our environment, and we strive for each guest to feel a part of this inspiring atmosphere.We hope you will consider staying with us again in the future. Best regards,Gext Service Center Management

Dear Ramtin,Thank you for your review of your recent stay.We are elated to hear that you found our rooms to be impeccably clean and our hotel condition to meet your expectations of luxury and elegance. It is wonderful to know that our service was up to the sophisticated standards that we strive for, and that the amenities provided in your room contributed to a harmonious stay. However, it is disheartening to hear about the challenges you faced with restaurant reservations. Although our variety of culinary delights is a point of pride, it seems we missed the mark in making this aspect of our resort inviting and carefree for you. We are continuously working on improving our reservation process to ensure that all guests can enjoy our gastronomic experiences.We look forward to welcoming you back on a future visit. Best wishes,Gext Service Center Management

Dear April,Thank you for your kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We hope that you will return on another occasion. Best wishes,Gext Service Center Management

Dear Kerrie,Thank you for such a positive review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion.Very best wishes,Gext Service Center Management

Dear Katherine,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Sven, Thank you for your review.We are glad we were able to deliver a memorable dining experience and we appreciate your recognition of our team's excellent service.We look forward to seeing you again on another occasion.Best wishes,Gext Service Center Management

Dear Jessica Erin,Thank you for sharing this lovely review.We are thrilled to hear that our resort served as the perfect backdrop for your honeymoon, offering a harmonious blend of relaxation and excitement. Your kind words about our staff's friendliness and accommodation truly warm our hearts – we strive to provide a sophisticated and attentive experience for our guests. The culinary delights you savored reflect our commitment to providing a luxury dining experience with a variety of international and local cuisine. We're delighted that our efforts to create an immersive and nature-appreciative environment contributed to your carefree vacation. It is inspiring for us to know that the activities available added a spark of adventure to your stay.We look forward to welcoming you back. Best wishes,Gext Service Center Management

Dear Rachel,Thank you for taking the time to share your feedback,While it is disheartening to hear that your experience with our food and service did not meet your expectations, we take all feedback seriously. Our culinary teams are dedicated to providing a variety of international and local cuisine, prepared with sophistication and served in our numerous restaurants, each with its own unique flair. Our staff is typically known for their respectful and attentive service, and we regret that this was not the case during your stay. We are constantly striving to create a harmonious and inviting atmosphere for all our guests, and are mindful of the experiences that inspire our guests to return. Rest assured, we are always looking for ways to enhance the carefree and relaxed environment that we aim to offer.We hope to have the opportunity of welcoming you for a more memorable stay in future.Kind regards,Gext Service Center Management

Dear Caitlin Mary,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Owen Arthur,Thank you for such a positive review of your stay.We are thrilled to hear that our staff's attentive service contributed to a fantastic stay, reflecting our commitment to sophisticated and respectful hospitality. It is heartening to know that you savored the culinary delights, as we take pride in offering a variety of international and local flavors in our elegant dining spaces. We appreciate your recognition of the ease of navigation throughout our resort, designed to provide a harmonious and carefree experience. Embracing our tropical setting, we're glad that you found the separation of adults-only and family areas conducive to a relaxed and inviting atmosphere.We all look forward to the pleasure of seeing you again in the future. Kind regards,Gext Service Center Management

Dear Jasmin,Thank you very much for this positive review. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We look forward to welcoming you again. Best regardsGuest service center management

Dear Elizabeth,Thank you very much for your review.We are thrilled to hear that you found our resort beautiful and were met with exceptional service from our amazing staff. Your kind words are truly appreciated, and it is wonderful to know that the luxurious and sophisticated environment we strive for has resonated with you. We are constantly inspired by the natural beauty surrounding us and are glad that guests like you also appreciate this harmonious setting. Regarding the nightlife, we aim to offer a relaxed and carefree atmosphere for our guests to unwind. While we understand that you were looking for more in terms of night activities, we hope that our tranquil and tropical environment provided a space for you to enjoy the serene evenings under the stars.All of the team hope that we may be able to see you again in the future.Kindest regards,Gext Service Center Management

Dear Paul,Thank you for this positive review of your stay with us.We are thrilled to hear that Julie, our concierge, provided exceptional service, ensuring all your needs were met in a sophisticated manner. It is wonderful that you found our team to be friendly and helpful, embodying the carefree spirit we aim for. Your commendations on the variety of our culinary offerings and the great food are truly appreciated, as we strive to create an inviting atmosphere with flavors from around the world. We are also pleased that you noticed the cleanliness and well-maintained condition of our property, reflecting our commitment to providing a luxurious and harmonious environment.We would love to welcome you back on many more occasions. Best wishes,Gext Service Center Management

Шановний Vitaliy,Дякуємо за Ваш відгук і високу оцінку нашої чистоти та сервісу. Ми пишаємося тим, що змогли забезпечити Вам бездоганний відпочинок у нашому закладі, де кожен куточок сповнений елегантності та розкоші. Наша команда завжди прагне створити атмосферу затишку та гармонії, і ми раді, що це було відчутно під час Вашого перебування.Ми з нетерпінням чекаємо вашого наступного візиту до нашого готелю. З найкращими побажаннями,Gext Service Center Management

Dear Matthew,Thanks for taking the time to share your review.We're thrilled to hear that the sublime beauty of our resort, our sophisticated culinary offerings, and the attentive service provided by Freddy, Ulises, and the rest of our team have contributed to a carefree and luxurious stay for you and your fiancée. It's always inspiring to know that the harmonious vibe by the pool with the DJ added to your enjoyment. Regarding the seaweed, we are respectful and mindful of our environment; it's part of our commitment to maintaining a natural and inviting beachfront while being immersed in nature. Rest assured, we take your feedback seriously and continuously work on ways to manage these natural occurrences in the most eco-friendly manner possible.We hope that we have the pleasure of welcoming you back in the future. Best regards,Gext Service Center Management

Dear Michelle,Thank you for taking the time to let us know your opinion of your recent stay.We're thrilled to hear that your engagement was celebrated with an upgraded room and delightful treats, truly a testament to our commitment to creating luxurious and memorable moments. Our aim is to provide a sophisticated and carefree atmosphere, and it's inspiring to know that our elegant room amenities contributed to your wonderful stay.We take note of your feedback regarding the persistent sales approaches. While we strive to offer services and experiences that align with our guests' interests, we understand the importance of a relaxed and harmonious environment and will be mindful of maintaining the balance between being inviting and respectful of your space.It's heartening to know that the cleanliness, condition of our hotel, and the service provided by our team met your expectations, reflecting our dedication to excellence in all aspects of your stay.We hope to see you again on a future visit.Kind regards,Gext Service Center Management

Dear Eugene,Thank you for taking the time to review your stay.We have received your detailed feedback about your recent stay at our resort, and we are grateful for your insights. We want to extend our sincere apologies for the experiences you encountered during your visit. Your feedback is incredibly important to us, and we are thoroughly reviewing each point to address the areas of concern and to ensure that our team took the necessary measures to assist you. In response to the situation regarding the room upgrade, we understand the discomfort caused by the unavailability of the master suite. We aim to be transparent and accommodating, thus we extended an alternative offer, which was kindly accepted by you. We genuinely regret any misunderstanding that may have occurred.Regarding the spa service credit, we acknowledge your dissatisfaction with the credited amount, however, our hotel fulfilled the agreement and the amount of credits was respected and delivered by the hotel, still we will ensure that clearer communication is provided in the future with our booking partners.As for the dining experiences, we take pride in our variety of culinary options and regret to hear that they did not live up to the luxury experience we strive to provide.We sincerely appreciate the opportunity to address your concerns. Your insights are invaluable to us, and we are earnestly committed to using your feedback to refine and enhance the overall guest experience at our resort.Should you require any further assistance or wish to discuss your feedback in more detail, please do not hesitate to contact us directly.We hope you will consider staying with us again in the future. Best regards,Gext Service Center Management

Dear Pablo,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Jacy,Thank you for taking the time to provide this feedback.We are mindful of our guest’s experiences and appreciate your feedback. We are sorry to hear that certain aspects did not meet your expectations. Our beach is typically praised for its beauty, and we strive to maintain it alongside nature's conditions. As for the gym equipment, we ensure our facilities are regularly maintained, and we are addressing your concerns with utmost attention to keep our fitness room up to the sophisticated standards expected. Our hot tubs are a highlight for many, and we're looking into the issue to ensure a relaxing experience for all. It is inspiring for us to continuously improve and ensure that our guests have a memorable stay.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Gext Service Center Management

Dear Alfredo,It is a real reward to receive such a great review.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you again.Best regards,Gext Service Center Management

Dear Allison,Thank you for taking the time to let us know your opinion of your recent stay.We are absolutely delighted to hear that your birthday celebration with us was a memorable one, and that our little touches of a cake, fruits, and champagne added to the joy of your special day. It is inspiring to know that Samanya, Ivonne, and Miguel provided exceptional service, truly reflecting our commitment to sophisticated and respectful hospitality. Our team thrives on ensuring every guest experience is as carefree and pleasurable as possible, and your commendation of our tranquil beach and inviting restaurants only reaffirms our efforts. We are mindful of the importance of reservations and appreciate your helpful tip to future guests for a seamless dining experience. We hope to see you again soon, Kind regards,Gext Service Center Management

Dear Max,Thank you for positively reviewing your time at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all look forward to the pleasure of seeing you again in the future. Kind regards,Gext Service Center Management

Dear Gabriella,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Lucy,Thank you for this positive review of your stay.We are thrilled to hear you found our property beautiful and that our service exceeded your expectations. It is wonderful to know the culinary offerings were a highlight of your stay, accentuating the sophisticated and diverse flavors we strive to deliver. The luxury and tranquility of our YHI Spa seem to have provided you with the harmonious retreat we aim for, and we're delighted it contributed to your recommendation. Our team takes pride in maintaining a high standard of cleanliness and ensuring every room amenity enhances your carefree and elegant stay.Gext Service Center Management

Dear Jerome,Thank you for this positive review.We are absolutely thrilled to hear you relished the culinary journey in our restaurants, where we aim to offer a sophisticated blend of international and local flavors. It is inspiring to know that our dedicated housekeeping team ensured your room was a pristine, luxurious haven throughout your visit, and that the condition of our hotel met your expectations for a carefree and inviting atmosphere. Your commendation on the service quality truly reflects our commitment to providing a harmonious and mindful guest experience.We hope to see you again soon. Best wishes,Gext Service Center Management

Dear Sylvia,Thank you very much for this kind review of your stay.We are overjoyed that our team's kindness and the cleanliness of your private oasis left a lasting impression on you. It is inspiring to hear that the elegance of our hotel's condition met your expectations, and we are grateful for your appreciation of our sophisticated room amenities. Our staff strives to provide a harmonious experience that resonates with our guests, and it is delightful to know we succeeded in creating a carefree and inviting atmosphere for you.We look forward to welcoming you back on future visits. Kindest regards,Gext Service Center Management

Dear Jill,Thank you for reviewing your stay with us.We are thrilled to hear that you enjoyed the luxury and elegance of our adults-only oasis, and that our sunbeds provided a carefree and inviting atmosphere for your relaxation. Our dedicated team takes pride in maintaining our sophisticated beachfront, and we appreciate your recognition of their efforts to keep it clear of seaweed. It is inspiring to know that our array of culinary delights added to the enjoyment of your week with us.We regret to hear that securing a sunbed required an early start to your day, and we always strive to ensure a harmonious and relaxed environment for all our guests. Your feedback is invaluable as we continue to create a mindful and immersive experience in nature for our guests.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Vasilii Kiprianovich,Thank you for taking the time to share your review.We are delighted to hear that you were satisfied with the cleanliness of the room and the overall condition of our hotel, where luxury and elegance meet to create a harmonious environment. Our team takes great pride in maintaining a sophisticated and inviting atmosphere, ensuring every guest feels the carefree and relaxed vibe we strive for. Regarding the amenities, we always aim to provide a refined and mindful experience, and your feedback is incredibly valuable. We are continually inspired to enhance every aspect of our resort, immersed in the tropical beauty of Playa del Carmen, and we appreciate your perspective.We hope to welcome you back. Best wishes,Gext Service Center Management

Dear Jared,Thank you for commenting on your stay.We are thrilled to hear you found our property lovely and our staff friendly, embodying the harmonious and inviting atmosphere we strive to provide. We are also delighted that the condition of our hotel met with your high standards, reflecting the carefree luxury experience we aim for. However, it seems we missed the mark with our culinary offerings, for which we are genuinely sorry. We take pride in The Reserve's exclusive access to sophisticated and varied dining experiences, and it is disappointing to learn that Hadar did not consistently meet your expectations. Regarding Sol Steakhouse, we understand that value for money is important and we typically receive positive comments about the quality of our offerings, including our steak cuts. We are mindful of our guests with dietary restrictions and are continuously working to enhance our gluten-sensitive options to ensure a relaxed and carefree dining experience for all. As for the inconsistencies you experienced with restaurant information, we aim to provide accurate and inspiring details to all our guests, and we’ll be looking into how we can improve clarity.We're truly sorry that these aspects affected your overall impression, but we hope that the tropical ambiance and luxurious surroundings left you with some fond memories.We all hope that we will have the chance to welcome you back on another occasion. Kindest regards,Gext Service Center Management

Dear Evelyn,It was a pleasure to receive this great review.It is exhilarating to hear that you had one of the best all-inclusive experiences at our adults-only oasis, where the luxury of The Reserve and our harmonious setting come together to create a unique atmosphere. We are thrilled that your choice of a swim suite added a splash of carefree enjoyment to your stay, fully immersing you in the tropical ambiance we pride ourselves on. Our team, especially Wendy, Oscar, Julie, Flor, and Julio, are the epitome of the sophisticated service we strive to deliver, always mindful of our guests' needs. Your compliments are a testament to their dedication to creating an elegant and inviting atmosphere, ensuring that every moment spent with us is inspiring and relaxed.We look forward to welcoming you again. Best regards,Gext Service Center Management

Dear Walter,Thank you for taking the time to review your recent stay.We're thrilled to hear that the adult-focused atmosphere of our resort met your expectations, and that our Junior Swim-up rooms added a touch of luxury to your stay. Our team takes pride in providing elegant accommodations and sophisticated amenities, so we appreciate your recognition. Regarding the music volume, we strive to create a harmonious environment that respects all our guests' preferences, and we regret to hear that the balance wasn't quite right during your visit. While our pools are designed to complement the tropical climate, we understand that a more inviting temperature in our swim-up facilities would have enhanced your experience. Please know that we are mindful of our guests' comfort and feedback like yours is truly inspiring for us to continue improving. We also regret that the approach to introduce our Meliá Circle promotion was not as carefree and relaxed as intended, and we'll be sure to address this with our team to ensure a more respectful engagement with our guests. Rest assured, the gym equipment's condition is noted, and we're continuously updating our fitness facilities to ensure they meet the high standards our guests expect.We hope we have the opportunity to welcome you back again.Kind regards,Gext Service Center Management

Dear Cindy,Thank you for sharing your experience with us.We are thrilled to hear that our spacious bathrooms with double showers provided you with a luxurious and elegant touch to your stay. While our rooms are designed to offer serene garden or pool views, creating a harmonious and immersive natural environment, we appreciate your feedback and hope you found tranquility in the sophisticated ambiance we strive to provide. We're also delighted that you found our hotel to be in immaculate condition, and that our team delivered the mindful and respectful service we're known for.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear David Anthony Christopher,Thank you for this positive review of your stay with us.We are thrilled to hear that The Reserve upgrade greatly enhanced your stay, offering a taste of luxury with a dedicated concierge and access to our exclusive amenities. Your spacious and elegant suite, along with the additional restaurants and spa, are indeed some of the sophisticated elements we love to offer for a truly harmonious vacation. We regret to hear about the seaweed issue on the beach, but are grateful that our mindful conservation efforts with the surrounding mangrove forest helped keep your experience carefree and inspiring. Your appreciation for our eco-conscious efforts is truly inspiring to us, and we're delighted that these touches contributed to a memorable and relaxing stay for you and your wife.We would be delighted to welcome you back on another occasion. All the best,Gext Service Center Management

Dear Edgar,Thank you for your kind feedback.We are thrilled to hear that our staff made a wonderful impression and contributed to a luxury experience. It's fantastic to know that the variety of food options and the quality of our cuisine met your sophisticated palate. We are delighted that you fully recommend our resort and look forward to welcoming you back for another carefree and harmonious stay.We look forward to welcoming you back again in the future. Best wishes,Gext Service Center Management

Dear Brooke,Thank you for taking the time to share this review of your stay.It is truly inspiring to hear that you have enjoyed your second visit as much as the first, reveling in the luxury and carefree vibe of our resort. Your kind words on our service and culinary delights fill us with pride, as we strive to create a sophisticated and harmonious environment for our guests. We are thrilled that the attentive service from Oscar, Nancy, and Pech made your stay even more inviting, and we appreciate your understanding as we continuously work on keeping our spaces elegant and up-to-date. Although The Reserve offers a more exclusive experience, it is wonderful to know that you found our standard offerings to be of great value and left you feeling relaxed and taken care of.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Natasha,Thank you for your review.We are thrilled to hear that our lush and nature-rich environment provided a harmonious backdrop for your Valentine's getaway, and that your interactions with Orlando at the buffet and Barbara at our YHI Spa left you feeling pampered and cared for. Your appreciation for the meticulous details of our Super Bowl event and the Valentine's photo opportunity truly reflects our commitment to creating inspiring moments for our guests. While we're delighted that the room amenities, including the full-size tub, contributed to a relaxed stay, we regret to hear that your dining experiences at Fuego and Bana were not as swift as expected. Our team strives to deliver sophisticated and luxury service, and we will continue to be mindful of our guests' time, ensuring that every moment at our resort is as inviting and carefree as envisioned. Your kind words about our hardworking staff and the tranquil atmosphere you enjoyed are genuinely valued.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Mitradevi Sandra,Thank you for taking the time to share this review of your stay.It is truly uplifting to hear that your stay was graced with the wonderful yoga sessions led by Elena and the vibrant poolside entertainment; these elements are part of the harmonious and inspiring atmosphere we strive to provide. Your satisfaction with our Concierge Julie's service reflects the mindful attention we aim to offer all our guests. We acknowledge your concerns regarding the poolside bed availability and the service pace at Fuego and Bana. While we are proud of our luxury resort's ambiance, we are always looking for ways to enhance the guest experience and appreciate your feedback on these aspects. Our culinary teams at our sophisticated dining venues work tirelessly to deliver an elegant and carefree experience, and we regret to hear that you encountered any delays. Please rest assured that we take your comments seriously and will look into ways to ensure a more inviting and relaxed atmosphere.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Kristel,It was a pleasure to receive this great review.It is rewarding to know that you had such a pleasant stay and that you enjoyed your dining experience. It's also fantastic to know that nothing was too much trouble for our team.We look forward to seeing you again on your next stay.Best wishes,Gext Service Center Management

Dear Tammy Sue,We really appreciate your feedback.It is delightful to hear that you found The Reserve side of our resort to be wonderful, where luxury and exclusivity meet to create a sophisticated adults-only haven. We're thrilled that our services met your impeccable standards, as we strive to deliver a harmonious and mindful experience for each guest. We acknowledge your desire for more dancing options in the evenings and appreciate your feedback. While our tropical oasis is designed for a relaxed and carefree ambiance, we understand the importance of a vibrant nightlife. Please note that our resort offers a variety of evening activities and we aim to provide an inviting atmosphere that caters to all interests. Renovations, such as the ones you have noticed, are part of our commitment to maintaining an elegant and inspiring environment for our guests to enjoy.We hope to have the opportunity to welcome you back for another stay, where the gentle ocean breeze and serene beachfront can further enhance your experience with us.All of the team hope that we may be able to see you again in the future. Kindest regards,Gext Service Center Management

Dear Amanda,Thank you for sharing this positive review.We are thrilled to hear that you found our resort to be an oasis of relaxation, and we appreciate your high praises on room cleanliness, hotel condition, service, and room amenities. Our team is dedicated to providing a luxury experience where sophistication meets the serenity of Playa del Carmen's natural beauty. It is wonderful to know that our elegant rooms served as the perfect backdrop to your carefree vacation. Your enjoyment of our harmonious blend of services and amenities truly reflects the mindful planning and inspiring atmosphere we strive to offer every guest.We look forward to the pleasure of welcoming you back. Many thanks again,Gext Service Center Management

Dear Denise,Thank you for sharing your review.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Kind regards,Gext Service Center Management

Dear Artur,Thank you for taking the time to share your review.We endeavour to provide an excellent standard for all our guests and regret that you felt this was not the case. We will use your feedback to review this with our team and highlight any areas that may need some attention.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Gext Service Center Management

Dear Greg and Cathy,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards

Dear Daryle M,Thank you for your review.We are elated to hear that the culinary offerings and the overall environment met your sophisticated taste, and we are proud that our luxury resort could provide such a harmonious dining experience. As for the music volume in the evenings, our aim is always to create an inviting atmosphere, and we will be mindful of your feedback to ensure a relaxed environment for all. We apologize for any discomfort you experienced regarding the bed; while we are in the process of enhancing our guest rooms, your restful sleep is of utmost importance to us. Concerning the scent you noticed, our team is dedicated to maintaining a clean and fresh environment, and we certainly appreciate the importance of a moisture-free room in our tropical setting.We hope to have the pleasure of seeing you again in the future.Best wishes,Gext Service Center Management

Dear Donald,Thank you for taking the time to share your review.We are thrilled to hear that your stay was enveloped in the luxury and sophistication of our resort, reflecting the high standards we strive to maintain. Your commendation on the room cleanliness is greatly appreciated, and it is wonderful to know that our attention to detail contributed to the harmonious and mindful environment we aim to provide. It is also heartening to see that our service met your expectations, ensuring a carefree and inviting experience throughout your stay. We are glad that the room amenities added a touch of elegance and comfort, enhancing the overall quality of your visit.We hope to welcome you back for an improved experience in the future.Best wishes,Guest Service Center Management

Dear Brian,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.

Dear Jessica,Thank you for this positive review.We are thrilled to hear that the culinary delights at our resort met your exquisite tastes, offering a sophisticated array of international and local cuisine. It's also heartening to know that our staff's helpful and accommodating nature contributed to a harmonious and carefree stay for you. The cleanliness and comfort of our rooms are aspects we take great pride in, ensuring a luxurious and inviting atmosphere for our guests.Guest Service Center Management