2 outdoor pools, pool umbrellas

Reviews of Ocean Maya Royale All Inclusive Adults Only

4.5 out of 5
Ocean Maya Royale All Inclusive Adults Only
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 556 out of 1026 reviews" "
Rating 8 - Good. 276 out of 1026 reviews" "
Rating 6 - Okay. 99 out of 1026 reviews" "
Rating 4 - Poor. 52 out of 1026 reviews" "
Rating 2 - Terrible. 43 out of 1026 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay until we did not unfortunately. We both got food poisoning/Monetzumas Revenge and it ruined the rest of our trip.
Stayed 5 nights in Mar 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller resort. The entertainment staff was excellent. Snorkeled through an excursion booked with Margarita at hotel by pool. The boardwalk along the beach was not my favorite. Prefer beach with walk into ocean access. They do have a small area of beach without the boardwalk.
Stayed 4 nights in Mar 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is smaller which is really nice - it's easy to get around and a quick walk to the pool/beach/restaurants (we were staying in the building furthest from the beach/pools). The food was great and the staff members were always friendly and helpful. No issues finding a beach chair every day. We didn't experience any waits or long lines at the a la carte restaurants or buffet. Highly recommend! It's no surprise this resort has so many return guests.
Stayed 7 nights in Mar 2024

10/10 Excellent

vladimir, rockville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your resort website didn't say anything about seaweed
Stayed 9 nights in Mar 2024
Response from Ocean Maya Royale on Mar 27, 2024
Dear vladimir:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

lisandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on Mar 26, 2024
Dear Lisandro:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Matthew Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property as well as the staff.
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on Mar 26, 2024
Dear Matthew Ryan:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Stephanie

Travelled with group
Liked: Staff & service, property conditions & facilities
The look of the resort is lovely, a little village in a resort where everybody has is own room in small cabana. The vegetation and landscape is beautiful, lots of green, iguanas and other small animals. The resort is easily walkable and restaurant variety is awesome as well as the service! Special mention to Alfredo that did welcome us like queens. ¡ Muchos gracias para los vacaciones ! Hasta la proxima, Laurencia y Stephanie
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on Mar 27, 2024
Dear Stephanie:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

8/10 Good

Floria

Great area and view
Stayed 7 nights in Mar 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it !! will definitely be back again
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on Mar 25, 2024
Dear Sandra:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

6/10 Okay

Katarzyna Agnieszka

Liked: Staff & service
After reading that hotel was rated excellent got excited- I should have known better that that price was too good to be truth. Hotel is outdated ( rooms and lobby) had to do the upgrade to be able to use nicer side of the beach. Super disappointed with the privilege dining. Breakfast was a total disaster, steak dinner was yummy, but honestly for lunch and breakfast- buffet was the best option. Very nice coffeebut privilege team kinda e shop. Great service- stuff extremely helpful
Stayed 4 nights in Mar 2024

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ocean Maya Royale on Mar 25, 2024
Dear Magdalena:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing! We loved the lively vibe but also the option to have a quieter day down on the beach or the other pool. Entertainment staff were excellent, always giving us lots of laughs. Service and food options were fantastic. We loved the surf and turf on the beach - perfect way to end our stay. Drinks were well made. Excellent option for an excellent price.
Stayed 6 nights in Mar 2024
Response from Ocean Maya Royale on Mar 23, 2024
Dear Ashely:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've been to many all-inclusive resorts in various countries and this is one we would happily go back to. All of the staff was excellent, and very friendly. The food options were very good and unlike other places we've stayed, the al-a-carte options are first come first serve (except the Teppanyaki). I expected long waits but the longest wait we had was 5 minutes. Once sitting, you were looked after right away and the menu options were plentiful and well above our expectations. One of the best things at the Ocean Maya is its size, no matter where you are, everything is close and you never have people tripping all over you. The facility is very clean, well kept and well appointed. There are many excursions available, but we were happy to just relax by the pool or the ocean. We never had an issue getting a chair at either location. We booked online through Expedia (first time) and there were a few extra perks at this resort for us we didn't expect (reservations etc) . We were looking for a relaxing week off, and really enjoyed our stay at this property.
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on Mar 23, 2024
Dear Peter:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Erin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach access is important to me, and this resort had a wonderful, uncrowded beach with plenty of loungers. There was also a little coffee bar which was lovely. The resort’s greatest asset is the staff, particularly the entertainment staff. I travel to Cancun at least yearly, and this resort had some of the best daytime and nighttime activities. Sexy Jules had never ending energy, and made it a point to connect with many guests, encourage participation, and always had a smile on his face. The silent disco was so much fun! The only thing I would say is that the different levels of access for beach, dining, and pool seating was a little confusing at first. Overall, we had a great time and I would recommend staying here!
Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Mar 23, 2024
Dear Erin:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment and staff were amazing! That was probably the best part if the resort. Our room was a little dirty - but overall was nice. The food wasnt amazing by any means but it was good :) i would go back here.
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 23, 2024
Dear Joseph:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your feedback.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards

4/10 Poor

James

Stayed 5 nights in Mar 2024

10/10 Excellent

Jillian Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far one of my most favorite resorts I've visited in Mexico. I read a LOT of reviews and think most of them are true. This is an older resort but is kept up really well, staff are always cleaning/fixing/maintaining but not in a disruptive way. It's also the biggest resort I've been too, it's quite spread out and you'll definitely get your steps in! There's two pools, one is a party pool with a swim up bar and the other is bigger and more chill although you can hear everything from the party pool.
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Jillian:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Chelsey

Liked: Staff & service, amenities, property conditions & facilities
Beautiful Resort! Loved the safe feeling and the all inclusive. My favorite was the spa and room. Staff was pleasant and helpful. 10/10
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Chelsey:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Ewa:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

6/10 Okay

Maria Lidia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, although nothing extraordinary. Thank you.
Stayed 5 nights in Mar 2024
Response from Ocean Maya Royale on Mar 18, 2024
Dear Maria Lidia:We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards.

10/10 Excellent

Carmelo Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff five star
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on Mar 17, 2024
Dear Carmelo Mark:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an AMAZING experience at "Ocean Maya Royale" - tuvimos una experiencia inolvidable con mi esposo, disfrutamos de todas las actividades, espero incluir a todos en este comentario, si olvido algun nombre desde ya mis disculpas: Empiezo por "The Blue Team" Adela, Julio, El chiqui todas sus actividades muy padres, pero mi parte favorita era la bailadita en las noches en la pista!! Victoria mil gracias por los deliciosos Omelets, Roberto, Eduardo por sus atenciones y por refilar nuestras tazas de cafè/ a todo el personal de Housekeeping, muchisimas gracias por mantener nuestro cuarto siempre tan lindo y aseado / Roberto por refilar nuestro bar todos los dias / a todo el personal del restaurante "El Charro" - todos fueron tan amables, atentos y serviciales- / Don Celso por sus amabilidad en conseguirnos el taxi para irnos de shopping - / tambien a nuestro chofer "Luis" muchisimas gracias de corazón por transportarnos y llevarnos al aeropuerto/ Don Juan por habernos permitido hacer el check out unas horitas mas tarde, ya que la verdad no queriamos irnos, queriamos quedarnos mas tiempo en Mexico !!! A todos un inmenso abrazo, gracias por haber sido parte de nuestras vacaciones !! Se me olvidaba tambien: Diego, gracias por nuestras aguas minerales cada vez que llegabamos al bar :) Bendiciones a todos - Atentamente: Patricia Flores
Response from Ocean Maya Royale on Mar 18, 2024
Dear Patricia:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

6/10 Okay

TIFFANY

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 17, 2024
Dear Tiffany:We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall loved property. Japanese restaurant was just OK. Buffet wait staff great, friendly, helpful. Pool/entertainment staff a lot of fun. Some annoyance with guests smoking in public areas and arguing about if they could smoke or not
Stayed 7 nights in Mar 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear James,Thank you for choosing Ocean Maya Royale for your first all-inclusive experience, and we're thrilled to hear that you had a fantastic time! Your kind words about our helpful and friendly staff, We're delighted that you enjoyed all the food and found the app convenient for restaurant reservations. The Blue Team and nightly entertainment adding to your experience warms our hearts, Best regards,

8/10 Good

Stacey

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time visiting the property. Very clean, kind staff, relaxing and entertaining
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Stacey,Thank you for choosing Ocean Maya Royale for your first all-inclusive experience, and we're thrilled to hear that you had a fantastic time! Your kind words about our helpful and friendly staff, We're delighted that you enjoyed all the food. The Blue Team and nightly entertainment adding to your experience warms our hearts, Best regards,

8/10 Good

Alyssa Merici

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Alyssa Merici:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

Kent

Liked: Cleanliness, property conditions & facilities
Liked weather disliked the coffee
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Ken ,Thank you for choosing Ocean Maya Royale for your all-inclusive experience, and we're thrilled to hear that you had a fantastic time! We are looking forward to host you once gain in our beautiful resort.Best regards,

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is so nice! We have been here before and will definitely be back. Excellent service, very clean rooms, and so nice to have an adult only place! Highly recommend
Stayed 10 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Donald:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property, staff, and accommodations were very beautiful and made our stay very comfortable.
Stayed 4 nights in Mar 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Paula:,Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,

10/10 Excellent

HARDIK PREMBHAI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am vegetarian and Ocean Maya took care of my needs and respected my food choices by providing many different vegetarian options. Even they fried fries, nachos, pepper, etc. in different oil and not in the same oil where they fry meat. This is the best resort, I have ever been so far. People, places, pools, ambiance, food, activities, drinks, services, 5 restaurants to have food from and you name it. Everything is so nice about this resort. I would definitely go back to this resort and would love to refer this place to people.
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Hardik Prembhai,Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,

8/10 Good

Kendall S

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2024
Response from Ocean Maya Royale on Mar 25, 2024
Dear Kendall S:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

8/10 Good

Fadi, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Mar 23, 2024
Dear Fadi:Thank you for choosing Ocean Maya Royale for your vacation. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property - two beautiful pools and the most perfect beach! This is the perfect place for a last minute get away! The staff are kind and helpful and take the time to get to know you and make you feel like you’re the only people there. 10/10 would recommend to a friend and plan to visit again!
Stayed 5 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Emily,Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,

10/10 Excellent

Ilene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire resort met all of my expectations! The rooms were spotlessly clean, the service was top notch, the food was excellent, the pools were fun, and the beach was suburb. I would go back again!
Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Feb 29, 2024
Dear Ilene Perdue,We sincerely appreciate your kind words and are pleased to know that your stay at our resort met all your expectations. It is an honor for us to receive positive comments about the cleanliness, service, gastronomy, pools and beach.We would love to have the privilege of hosting you again in the near future. We are committed to continue to deliver exceptional experiences and to ensure that each visit is even more memorable.We extend a cordial invitation to return to Ocean Maya Royale, where we will be delighted to serve you with the distinction and quality for which we are known.Best regards,Online ConciergeOcean Maya Royale

4/10 Poor

OBALIN

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t receive anything special.
Stayed 2 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Ms. Obalin,We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience.Best regards

10/10 Excellent

Eliana

Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Eliana:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Yulia

Stayed 2 nights in Feb 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Yulia:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Caitlin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine and my mom’s first experience at an all-inclusive so we have nothing to compare it to, but we had a fantastic time! Every staff member we encountered was extremely helpful and friendly. In particular, Rumpsel in La Hacienda and Francisco who was our server at the pool and the sports bar were so fun to talk to and they made sure our drinks were never empty! We enjoyed all the food and never had a problem using the app to make reservations for the restaurants. We loved the Blue Team and nightly entertainment and can’t wait to come back!
Stayed 3 nights in Feb 2024
Response from Ocean Maya Royale on Feb 28, 2024
Dear Caitlin Nahirniak,Thank you for choosing Ocean Maya Royale for your first all-inclusive experience, and we're thrilled to hear that you had a fantastic time! Your kind words about our helpful and friendly staff, especially Rumpsel in La Hacienda and Francisco at the pool and sports bar, are truly appreciated. It's wonderful to know that they made sure your drinks were never empty, contributing to a memorable stay.We're delighted that you enjoyed all the food and found the app convenient for restaurant reservations. The Blue Team and nightly entertainment adding to your experience warms our hearts, and we can't wait to welcome you and your mom back for another wonderful stay at Ocean Maya Royale!Best regards,Online ConciergeOcean Maya Royale

8/10 Good

IOAN

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a nice place for vacation; generally, nice service, polite staff, very nice garden, clean recent renovated (not quite great) rooms, nice shows, Food was good, but not great at the theme restaurants. Few negatives: Quite noisy from music close to the pool some days up to 11:30pm. Not clear options for rooms reservations as we wanted a 2nd storey room and the ad was superior room - easy to confuse it with superior floor. My friend got quite sick from food at Japanese on the 2nd day and the reception offered only outside doctor and pay high fee while the resort has doctor office onsite; they only helped us gets expensive antibiotic. Prices at the store are ridiculously high, e.g. $9USD for one liter of Evian! In conclusion, we all liked the place despite of few negative aspects.
Stayed 6 nights in Feb 2024
Response from Ocean Maya Royale on Mar 15, 2024
Dear Ioan:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your feedback..Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards

10/10 Excellent

Jessica Dee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My boyfriend and I had an amazing time at the Ocean Maya Resort. All the dinners were delicious and the resort is very nice and clean! The beach is also very well kept unlike the other resorts around us. Definitely recommend and will be back!
Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Feb 28, 2024
Dear Jessica Dee Mahan,Thank you for sharing your wonderful experience at Ocean Maya Royale! We're delighted to hear that you and your boyfriend had an amazing time and enjoyed the delicious dinners. It's fantastic to know that you found the resort very nice and clean, and that the well-kept beach added to your overall satisfaction.Your recommendation is truly appreciated, and we can't wait to welcome you both back for another enjoyable stay at Ocean Maya Royale!Warm regards,Online ConciergeOcean Maya Royale

4/10 Poor

Niki

Stayed 5 nights in Feb 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Ms. Niki:We appreciate your feedback and regret the inconveniences you experienced during your stay at Ocean Maya Royale. We sincerely apologize for not exceeding your expectations. We take your comments on the condition of the room into consideration and will strive to improve the quality of our facilities. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you again in the future to provide you with a more positive and satisfying experience. Kind regards

10/10 Excellent

Cheryl L

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested an "Oceanview" and we could not have had a closer room to the beach. The staff bent over to serve the guest and make sure everything was perfect in every way. This is an all inclusive resort and the options of food/drinks were overwhelming. We purchased a "Spa" packet at the resort and truly felt we were pampered beyond our expectations. We have already talked about coming back next year! Thank you Ocean Maya Royale!
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Feb 25, 2024
Dear Cheryl L:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay. Kind regards,Ocean Maya Royale

10/10 Excellent

Tracy

Stayed 7 nights in Jan 2024
Response from Ocean Maya Royale on Mar 20, 2024
Dear Tracy:Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,

10/10 Excellent

Damion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was great. It’s a smaller resort so it is walkable. We received a room upgrade when we arrived. The room was clean, and the staff did a great job cleaning each day. The food was good, but certain dishes could have been hotter. The pools were nice and there is beach access. There’s activities on the property throughout the day as well. Any problems that we experienced the staff was able to assist fairly quickly. Overall I recommend this resort.
Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Feb 23, 2024
Dear Damion Sanders,Thank you for taking the time to share your positive feedback about your recent stay at Ocean Maya Royale. We are delighted to hear that you had a great experience and appreciated the room upgrade, cleanliness, and the attentive staff.We value your observations about the temperature of certain dishes, and we will certainly take this into consideration to enhance our dining experience for future guests.It's wonderful to know that you enjoyed the pools, beach access, and the various activities offered on the property. We strive to create a memorable and enjoyable experience for our guests, and we're pleased to hear that you recommend our resort.If you have any additional comments or suggestions, please feel free to share them. We appreciate your input, and we hope to welcome you back for another fantastic stay in the future.Best regards,Online ConciergeOcean Maya Royale

10/10 Excellent

Erin Mercedes, Kaslo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciated the staff and caring service throughout the resort. Loved the non-hotel style resort with plenty of personal space. Food and eating selection were both fantastic. We aren’t the party type so we enjoyed the two pools, spending all of our pool time at the quiet pool. Public bathrooms were always clean. Resort is reasonably sized for number of guests and didn’t need to wait anywhere to be served or acknowledged. Taxi distances from the resort were reasonable with reasonable flat rates. A standout for us was the spinach dip at the Sports Bar (of all other foods that were memorable) and the caramel iced coffees, which we had every morning. Lastly, we booked a non-ocean view room to save $ but we got a bit of an ocean view anyways which we enjoyed as a treat! Great time and great resort. Highly recommend for the quieter more intimate couple.
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Feb 23, 2024
Dear Guest,We appreciate your kind words and are pleased to hear that you enjoyed your stay at Ocean Maya Royale. It is especially gratifying to know that you appreciated the attentive staff, attentive service and fantastic food selection.We are glad that you found the size of the resort to be adequate to avoid waiting and enjoy the tranquil atmosphere. It is also nice to know that you were able to take advantage of the resort's strategic location for easy access to other areas of interest in the region.The special mention of your highlights, such as the spinach dip at the Sports Bar and the caramel iced coffees, fills us with joy. We are committed to providing memorable experiences and your positive feedback is greatly appreciated.Thank you for recommending Ocean Maya Royale for couples seeking a quieter, more intimate setting. We look forward to having the pleasure of welcoming you back in the future and continuing to provide you with special moments and exceptional service.Yours sincerely,Online ConciergeOcean Maya Royale

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and pool areas were lovely and clean. The restaurants had nice options and the food was delicious. We had a room with a private jacuzzi which wasn't working but as soon as we said something it was fixed right away. Our personal butler Fabian was wonderful. So helpful in so many ways. We will be back!
Stayed 5 nights in Feb 2024
Response from Ocean Maya Royale on Feb 23, 2024
Dear Cindy Ellen Hirschberg-schon,Thank you for sharing your positive feedback about your recent stay at Ocean Maya Royale. We are delighted to learn that you enjoyed the lovely and clean beach and pool areas, as well as the delicious food options in the restaurants.We appreciate your understanding regarding the private jacuzzi issue and are pleased that it was promptly fixed. It's great to hear that your personal butler, Fabian, provided wonderful and helpful service throughout your stay.We are thrilled to know that you plan to return, and we look forward to welcoming you back for another enjoyable experience at Ocean Maya Royale.Best regards,Online ConciergeOcean Maya Royale

8/10 Good

Juerg

Travelled with partner
Liked: Cleanliness, staff & service
nice landscaping and bungalow style apartments
Stayed 7 nights in Feb 2024
Response from Ocean Maya Royale on Feb 23, 2024
Dear Juerg Hunziker,We sincerely appreciate your kind comment and are pleased to hear that your experience at Ocean Maya Royale was a good one. Our mission is to provide our distinguished guests with the highest quality service in a paradisiacal setting such as the Riviera Maya.We hope this was the first of many visits to the Riviera Maya, and we look forward to welcoming you back in the near future to make your stay even more memorable.We thank you for your confidence in Ocean Maya Royale and look forward to welcoming you again soon.Yours sincerely,Online ConciergeOcean Maya Royale

8/10 Good

Edirlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Ocean Maya Royale on Feb 23, 2024
Dear Edirlene Rogers,We sincerely appreciate your kind comment and are pleased to hear that your experience at Ocean Maya Royale was a good one. Our mission is to provide our distinguished guests with the highest quality service in a paradisiacal setting such as the Riviera Maya.We hope this was the first of many visits to the Riviera Maya, and we look forward to welcoming you back in the near future to make your stay even more memorable.We thank you for your confidence in Ocean Maya Royale and look forward to welcoming you again soon.Yours sincerely,Online ConciergeOcean Maya Royale

8/10 Good

Benny E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic!
Stayed 4 nights in Feb 2024
Response from Ocean Maya Royale on Feb 20, 2024
Dear Benny E Aleman,We sincerely appreciate your kind comment and are pleased to hear that your experience at Ocean Maya Royale was a good one. Our mission is to provide our distinguished guests with the highest quality service in a paradisiacal setting such as the Riviera Maya.We hope this was the first of many visits to the Riviera Maya, and we look forward to welcoming you back in the near future to make your stay even more memorable.We thank you for your confidence in Ocean Maya Royale and look forward to welcoming you again soon.Warm regards,

10/10 Excellent

Roxanne

Travelled with partner
Liked: Amenities
Beautiful white sandy beaches. Staff was friendly and fun!
Stayed 8 nights in Feb 2024
Response from Ocean Maya Royale on Feb 19, 2024
Dear Roxanne Bauernfeind,Thank you for choosing Ocean Maya Royale for your vacation, and for taking the time to share your positive feedback. We are delighted to hear that you had an excellent experience, enjoyed the friendly and hardworking staff, and found the food options to your liking.Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.Best regards,