Dear Ethelene, Thank you for sharing your experience at our resort.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back on a future visit.Kind regards,Customer CareOccidental At Xcaret Destination

Dear Brian,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for. Kind regards,

Dear Kenrozcyd,Thanks for reviewing your visit.It is heartwarming to learn that our dedicated team members contributed positively to your experience, delivering the top-notch service we strive for. We take pride in maintaining our hotel to the highest standards, both in terms of cleanliness and overall condition, so your appreciation of these aspects is particularly gratifying.Furthermore, we are delighted that the room amenities met your expectations and contributed to a comfortable and enjoyable visit. At Occidental At Xcaret Destination - All Inclusive, we aim to create a memorable atmosphere where guests can relax and enjoy the beauty of Riviera Maya.We look forward to welcoming you back. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Morgan,Please accept our thanks for your kind review regarding your stay.It is truly gratifying to learn that the natural beauty of our resort, nestled in the heart of the jungle, contributed to a memorable experience for you and your husband. We are also pleased that the unique encounters with local wildlife and the tranquility of our adults-only saltwater pool added a touch of magic to your stay.The culinary team at Occidental At Xcaret Destination - All Inclusive takes great pride in offering a diverse array of delicious options, and your commendation of the food and buffet is a testament to their dedication. Knowing that you would recommend our resort to others is the highest compliment we could receive. We are delighted that our resort's family-friendly atmosphere and amenities have already made you consider a future visit with children. Rest assured, the enchanting experiences and attentive service that defined your couples retreat will be waiting to welcome you back.It would be a pleasure to welcome you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Haley,Thank you for sharing your experience with us.We are thrilled that you found our grounds to be amazing and that the effort of walking through our expansive property was a worthwhile experience for you. It is heartening to learn that the cleanliness of your room, the condition of our hotel, and the level of service provided by our team all contributed positively to your stay. These are aspects we pride ourselves on and will continue to uphold.We hope you will return for another memorable stay.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Sir,Thank you for sharing your experience with us.We regret to hear your concerns regarding the condition of some of our facilities, including the missing tiles in our pools and the state of the elevators. Rest assured, we continually strive to maintain and improve our resort, and your comments are instrumental in guiding our efforts. Additionally, we apologize for the absence of wash cloths in your room, which is certainly not up to our usual standards.We are, however, pleased to know that the service provided by our team met your expectations and that you found the room cleanliness and amenities to be satisfactory. It is always our goal to ensure our guests have a comfortable and enjoyable stay, surrounded by the natural beauty of Occidental At Xcaret Destination - All Inclusive.We hope to welcome you back in the future. Kindest regards,Customer CareOccidental At Xcaret Destination

Estimado Daniel,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia. Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes. Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano. Saludos cordiales,

Dear Eric,Thank you for taking the time to share your review.We are truly disheartened to hear that your experience with our dining options did not meet the high standards we strive to uphold. We regret to learn that the reservation process for our restaurants presented challenges. Additionally, we apologize for any inconvenience you may have encountered with beverage selections at our bar. Please rest assured, we are committed to providing a diverse range of quality food and drink options for our guests to enjoy.While we understand your reluctance, we would be grateful for the opportunity to showcase the improvements based on feedback like yours, which is invaluable to us.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Kim,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,

Dear Guest,Thank you for taking the time to leave a review of your recent stay.We are glad to hear that the close proximity to the nature reserve greatly contributed to the enjoyment of your stay. While we are a bit away from the bustle of downtown, many guests appreciate the tranquility and unique setting our location offers, nestled within the lush surroundings of the Riviera Maya. We're thrilled that the cleanliness of our rooms, the condition of our hotel, and the quality of our service met your expectations. It's wonderful to know that our room amenities enhanced your experience with us. Rest assured that we continuously strive to maintain and improve the high standards that Occidental At Xcaret Destination - All Inclusive is known for.We look forward to having the opportunity to welcome you back in the future. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Allison,Thank you for sharing your experience with us.We regret you were not entirely satisfied with your experience. Rest assured we are constantly investing in updating our hotel and facilities. Please don't hesitate to make us aware of any issues you may encounter.We do our best to offer competitive prices, and we deeply regret that you were not satisfied in this regard. Please rest assured that your feedback has been duly noted and will be taken into consideration.We hope we can provide you with an improved stay in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Zachariah,Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Svitlana,It is a pleasure to receive your positive feedback following your recent stay.We are elated to read that the design of our resort resonated so well with you and that our strategic location near the Xcaret park added to the enjoyment of your stay. It is also gratifying to know that the cleanliness of your room, the condition of our hotel, and the quality of service provided by our staff met your expectations. Furthermore, we are pleased that the amenities in your room contributed to a comfortable and memorable experience. Our team takes immense pride in creating a unique and enjoyable environment for all our guests, and we're thrilled that we succeeded during your visit. Occidental At Xcaret Destination - All Inclusive looks forward to welcoming you back to our little slice of paradise, where the beauty of nature and culture combine for an unforgettable escape.Kindest regards,Customer CareOccidental At Xcaret Destination

Dear Stephen,Thank you for choosing us once again as your home in the Riviera Maya and for your kind review of your recent stay at our hotel.It is heartening to learn that the condition and maintenance of our property have consistently met your expectations. Our team takes great pride in ensuring the resort is a beautiful and well-cared-for sanctuary for our guests. Additionally, we are delighted that you find the value of your stay to be exceptional, as we strive to provide an unparalleled all-inclusive experience.The serene waters of our beach cove are indeed a highlight, and we're glad it has been a constant source of enjoyment for you. We are also pleased that the inviting warmth of our pools contributed to your relaxation and enjoyment. It's wonderful to hear that the culinary variety across our three buffet restaurants and five private dining venues has been a source of delight, offering you many delectable choices during your stays.Being centrally located near the quiet pool and having our responsive team readily available to assist you speaks volumes of our commitment to guest satisfaction. Thank you for highlighting these aspects of our resort. Rest assured, we will continue to uphold the standards that make Occidental At Xcaret Destination - All Inclusive your twice-yearly retreat.We look forward to seeing you on your next visit to our hotel. Best wishes,

Dear Irma,Thank you for the time taken to share your experience of staying with us.We regret to hear about the aspects of your stay that did not meet your expectations, particularly regarding the night entertainment and the service received. Occidental At Xcaret Destination - All Inclusive strives to offer a variety of shows each evening and we are continuously working to enhance our entertainment offerings. Moreover, we sincerely apologize if the service provided by our staff did not reflect the high standards we set for guest care, regardless of membership status.We are delighted, however, that the beauty of our resort, our commitment to cleanliness, and the condition of our hotel were aspects that resonated positively with you. We also take pride in the variety of our culinary offerings and are glad you appreciated this. Your compliments underscore our dedication to creating an enjoyable and comfortable experience for all our guests.We look forward to seeing you again on a future occasion. Best regards,Customer CareOccidental At Xcaret Destination

Dear Stella,We thank you for taking the time to provide us with your feedback.We regret to hear that certain aspects of our all-inclusive offerings did not completely meet your expectations, particularly regarding the selection of drinks in the room and the room service policy. While we do offer a range of beverages and snacks as part of our all-inclusive package, we understand that the details make all the difference and take your comments seriously.We're thrilled, however, to know that the cleanliness of our rooms, the overall condition of our hotel, and the quality of service provided by our staff were highlights of your experience. It's wonderful to hear that these aspects contributed to a positive stay at Occidental At Xcaret Destination - All Inclusive.We hope to see you again soon.Best regards,Customer CareOccidental At Xcaret Destination

Dear Michael,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience.It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction.It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future.Kind regards,

Dear Amanda,We thank you for taking the time to provide us with your feedback.We are pleased to hear you enjoyed the exclusive experience of snorkeling in our adult-only saltwater pool, as well as the delightful morning omelettes at our beach buffet. It is also heartwarming to know that our local wildlife added a unique charm to your stay.We sincerely apologize for the initial oversight in the cleanliness of your room. Please rest assured, this does not reflect our usual standards, and we are grateful that you brought it to our attention, allowing us to promptly address the issue to your satisfaction. Regarding your concern for the welfare of the deer and macaws, we would like to reassure you that their well-being is a top priority, and they are cared for by professionals who ensure they live comfortable and healthy lives. We understand and share your appreciation for animals and are committed to their protection and care.Your acknowledgment of the ample availability of seating by our pools and beach, as well as the comfort provided by our Deluxe rooms, is greatly appreciated. At Occidental At Xcaret Destination - All Inclusive, we strive to create an environment where all guests feel well accommodated and their needs met.We look forward to having the opportunity to welcome you again. Kind regards,Customer CareOccidental At Xcaret Destination

Thank you very much for taking the time to rate your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about the well-being of our guests and strive to make your vacation an unforgettable experience. Please accept our apologies for not living up to your expectations and thank you very much for taking the time to rate us as it gives us the opportunity to improve. We would love to have a second opportunity to demonstrate to you the high quality standards our brand is known for.Kind regards,

Dear Charmia,We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience. It makes up so happy to know that we are reaching our goal, which is to create memorable experiences in our guest. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,

Dear Xiaoqing, thank you for sharing your experience at our hotel.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you in the future.Kind regards,Customer CareOccidental At Xcaret Destination

Dear Crystal,We appreciate that you took the time to share your experience with us.We are delighted to hear that you appreciated the beauty of our property and the high standards we strive to maintain in room cleanliness, condition, service, and amenities.We understand that transportation can be an important aspect of your vacation experience, and we are always looking for ways to enhance our guests' comfort from the moment they plan to arrive at our resort. Please be assured that we are attentive to the feedback and will continue to seek improvements in all areas.We hope to have the pleasure of welcoming you back on a future visit. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Kattia,We thank you for taking the time to provide us with your feedback.We regret to hear that your son's birthday celebration did not meet your expectations and apologize for any oversight in recognizing this special occasion. We are also truly sorry to learn of your dissatisfaction with our food and beverage offerings. Our aim is to provide a wide variety of quality dining options, and we apologize if we fell short of this during your visit.It is concerning to note your difficulty with restaurant reservations. We strive to accommodate all our guests and regret any inconvenience you encountered. However, we are heartened to hear that you found our staff to be friendly and our hotel's environment beautiful. These are aspects we take great pride in and are pleased they resonated with you.We all hope that we may have the pleasure of welcoming you back in the future. Best wishes,Customer CareOccidental At Xcaret Destination

Dear José, We appreciate the time you have taken to provide us with your opinion of your stay.We are truly saddened to hear about the difficulties you faced during your visit, particularly with the check-in process and luggage delivery. We strive to offer a seamless arrival experience, and we regret any inconvenience caused. We also apologize if the information regarding our wifi was not promptly shared upon your arrival, and we appreciate you bringing this to our attention.It is disheartening to learn of your experience with illness, and while our team is committed to the highest standards of food safety, we take your concerns seriously. We encourage guests to reach out to our staff for immediate assistance in such instances, as we are here to ensure your well-being.However, we are heartened to hear that the natural beauty of our resort, including the wildlife and beach, as well as the friendliness of our staff, made a positive impact on your stay. We take great pride in our resort's surroundings and the quality of service provided by our team. It is also reassuring to know that the cleanliness of your room and the overall condition of our hotel met your satisfaction. Our dedicated team works tirelessly to maintain a pristine environment and deliver comprehensive amenities for our valued guests.We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Kind regards,Customer CareOccidental At Xcaret Destination

Dear Valerie,Thank you for the time taken to share your experience of staying with us.We are truly sorry to hear about your experience with one of our staff members. Please rest assured that we hold our team to the highest standards and expect nothing but courteous and professional behavior towards our guests. We will certainly look into this matter internally.We are delighted, however, that you found the room cleanliness, hotel condition, and amenities to be exceptional, as we strive to offer a comfortable and enjoyable stay for all our guests.It would be a pleasure to welcome you for another enjoyable stay.Best wishes,Customer CareOccidental At Xcaret Destination

Dear Veronica,Thank you for taking the time to review your stay with us.We are thrilled to hear that you enjoyed exploring our vast property and encountering the diverse wildlife that calls our resort home. It's wonderful to know that our dedicated staff contributed to making your stay memorable with their friendly service. We take great pride in offering an atmosphere where our guests can create lasting memories and look forward to welcoming you back.Your eagerness to return is the highest compliment we can receive, and we sincerely appreciate your kind words.We look forward to the pleasure of welcoming you back. Many thanks again,Customer CareOccidental At Xcaret Destination

Dear guest, Thank you for taking the time to share your review.We are deeply saddened to hear of your experience regarding the room cleanliness and overall hotel condition. Our guests' comfort and satisfaction are of utmost importance, and we sincerely regret that we did not meet your expectations on this occasion.Regarding our service, we strive to provide exceptional care to all our guests, and we apologize if you felt this was not adequately delivered to you. Please rest assured that we take all comments seriously and consistently work to enhance our resort's environment and guest experiences.We hope you will consider staying with us again in the future. Best regards,Customer CareOccidental At Xcaret Destination

Querido huésped, Gracias por sus amables palabras.Nos complace saber que la limpieza de la habitación y el estado del hotel estuvieron a la altura de sus expectativas y que nuestro equipo pudo brindarle un servicio de calidad. Estamos encantados de que nuestras instalaciones y servicios hayan contribuido a una estancia memorable.Además, nos alegra que las comodidades de la habitación hayan sido de su agrado. En Occidental At Xcaret Destination - All Inclusive, nos esforzamos por ofrecer un ambiente único donde la naturaleza y el confort se unen para crear una experiencia excepcional para nuestros huéspedes.Esperamos volver a hospedarle muy pronto. Un saludo muy afectuoso,Customer CareOccidental At Xcaret Destination

Estimado Guillermo,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear Joel,Many thanks for having taken the time to review your stay.We regret to hear that our buffet variety did not meet your expectations. We constantly strive to provide a wide selection of quality dining options, and we apologize if we fell short in this instance.We are delighted to hear that you appreciated the beauty of our property and our convenient access to Xcaret park. It is also gratifying to know that you found the room cleanliness, overall hotel condition, and the service provided by our team to be commendable. Our staff takes great pride in maintaining our resort to the highest standards for our guests.We hope to welcome you back in the future for an improved stay.Kind regards,Customer CareOccidental At Xcaret Destination

Estimado Octavio, Estamos muy orgullosos de poder leer que tuvo una óptima estancia con nosotros.Nos llena de alegría saber que la limpieza de nuestras habitaciones, el estado del hotel, el servicio proporcionado y las comodidades de la habitación han cumplido con sus expectativas y han contribuido a una estancia memorable.Esperamos que haya disfrutado de la belleza de nuestras instalaciones y que el encanto de la Riviera Maya haya realzado su experiencia entre nosotros.Una vez más le damos las gracias por compartir su experiencia con nosotros y esperamos poder servirle de nuevo en el futuro.Atentamente,Customer CareOccidental At Xcaret Destination

Dear Delphine,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our expansive property and the surrounding natural wildlife added to the enjoyment of your stay. It is also pleasing to know that our array of swimming pools, including the serene adults-only option and our natural pool, provided you with relaxation and enjoyment.We regret to hear about your concerns regarding room humidity and the air vent in the bathroom. While our climate can contribute to a more tropical ambiance, we strive to ensure the comfort of our guests and appreciate you bringing this to our attention. Regarding your observations on wildlife, we take the utmost care in maintaining environments that are healthy and appropriate for all the animals on our property, as their welfare is a top priority for us.Your kind words about the variety and quality of our food offerings, as well as the commendable service provided by our staff, are truly appreciated. We aim to create a memorable culinary experience and it is heartening to hear that our buffet selections stood out to you.We hope to have the opportunity to welcome you back for an even better stay. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Marcela,Thank you for taking the time to provide us with your feedback.We regret to hear that our beverage and culinary offerings did not meet your expectations. We strive to provide a wide variety of quality options, and we're sorry we seemed to have fallen short during your stay. Our team is dedicated to ensuring each guest enjoys a delightful dining experience, and we will reflect on your feedback for future improvements.We look forward to welcoming you for a more enjoyable stay in the future.Best regards,Customer CareOccidental At Xcaret Destination

Dear Stephanie,Thank you for taking the time to leave a review of your recent stay.We are delighted to hear that the beauty and maintenance of our property met your expectations, which is a testament to our team's dedication to creating a visually pleasing and well-kept environment for our guests to enjoy.We regret to hear that certain aspects of your experience did not fully meet your expectations. The challenges with our dinner reservation system are not reflective of the high standard of convenience we strive to provide, and we understand the importance of a seamless vacation experience. We are constantly seeking to improve our processes and appreciate your input on this matter. Additionally, we acknowledge the confusion regarding the dress code and pool access for your teenagers, and we apologize for any inconsistency in communication. We endeavor to provide clear information to our guests, and your feedback will help us to further refine our policies and their dissemination. As for the service you received, please rest assured that we are addressing your concerns with the utmost seriousness to ensure that our staff continues to deliver the exceptional service that Occidental At Xcaret Destination - All Inclusive is known for.We'd love to have the opportunity to welcome you again. All the best,Customer CareOccidental At Xcaret Destination

Dear Brandon, Thank you for your kind review of your recent stay at our hotel.We are delighted to hear that the essence of our resort, nestled in the embrace of nature's splendor, resonated so well with you and your husband. It's particularly rewarding to know that the peaceful and intimate atmosphere, paired with our expansive grounds, contributed to your exceptional stay. Your enjoyment of the unlimited Xcaret experience validates our efforts to offer unique opportunities for adventure and exploration right at our doorstep.Our staff will be thrilled to learn that their dedication to service has left a lasting impression. It's always heartening to hear from guests who appreciate the rich wildlife and active lifestyle our location supports. From snorkeling among tropical fish to encountering the local flora and fauna, it's our privilege to provide a sanctuary for such experiences.We look forward to welcoming you back on future occasions. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Annie,Thank you for the time taken to share your experience of staying with us.We deeply regret to hear that the communication at check-in did not meet your expectations, and we apologize for any inconvenience caused by the lack of information regarding food times and WiFi. We continuously strive to ensure all our guests have all the necessary details for a comfortable stay, and it is disheartening to learn that we fell short in this instance.We are, however, pleased to note your satisfaction with the cleanliness of your room, the overall condition of our hotel, and the amenities provided. It is heartening to know that these aspects of your stay were up to the high standards we aim to uphold.It would be a pleasure to have you return on a future occasion. Best regards,Customer CareOccidental At Xcaret Destination

Dear Yesenia,Thank you for taking the time to review your stay with us.We regret to hear that the wait times for our transportation service did not meet your expectations, especially when traveling with young children. We endeavor to maintain a schedule that accommodates our guests' needs, and we appreciate your input as we continuously strive to improve our services.We are thrilled to learn that you found the room cleanliness, hotel condition, service, and amenities to be of a high standard. It is our utmost priority to ensure that our guests have a comfortable and enjoyable experience, and we are glad that these aspects contributed positively to your stay.Wishing you all the best and looking forward to your next visit,Customer CareOccidental At Xcaret Destination

Dear Miguel,Thank you for this positive review of your experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back in the future.Kind regards,Customer CareOccidental At Xcaret Destination

Dear KarolinaThank you for taking the time to leave a review of your recent stay.We were pleased to hear that you enjoyed the lean and friendly atmosphere of our resort, as well as the abundance of wildlife that contributes to the unique experience we strive to offer. However, we regret to hear your concerns regarding the living conditions of some of the animals on the property. We take the welfare of all animals very seriously and work closely with conservation experts to ensure their well-being. Please be assured that we will review your observations as part of our continuous efforts to improve our resort experience. Additionally, we are delighted to know that you found our culinary offerings to be excellent and that the variety of swimming pools available provided relaxation and enjoyment during your stay.We look forward to welcoming you back. Best wishes,Customer CareOccidental At Xcaret Destination

Dear Yazmin,Thank you for reviewing your recent experience.We are heartened to hear that you found our room amenities to be thoroughly to your satisfaction and that the overall condition and cleanliness of our hotel contributed positively to your experience. It's equally rewarding to know that our service met your expectations. Our staff at Occidental At Xcaret Destination - All Inclusive strives to provide an exceptional experience for all our guests, and your commendation is a testament to their efforts. We are delighted that you felt the value of your stay was excellent and we truly appreciate your recognition.We look forward to welcoming you back on a future visit.Kind regards,Customer CareOccidental At Xcaret Destination

Estimado Héctor,Queremos agradecerle por habernos elegido como su hogar durante sus vacaciones en el Caribe y por tomarse el tiempo de compartir su experiencia.Nos hace muy felices saber que estamos alcanzando nuestro objetivo, que es crear experiencias memorables en nuestros huéspedes. Por favor, sepa que uno de nuestros principales objetivos es trabajar día a día para mejorar constantemente nuestros servicios y la satisfacción de nuestros huéspedes.Siempre es un placer darles la bienvenida de nuevo, esperamos ser anfitriones de su estancia una vez más en un futuro cercano.Saludos cordiales,

Dear José Luis,We appreciate the time you have taken to provide us with your opinion of your stay.We are pleased to learn that the convenience of our location near the park, along with the functionality of the air conditioning and hot water systems, met your expectations and contributed to your comfort. It is also heartening to hear that our restaurant staff left a positive impression with their helpful and friendly service, and that our maintenance team was prompt in resolving the issue with the safe in your room.We regret to hear that your experience with the front desk and the reservation system did not meet the high standards we strive to uphold. Your feedback is invaluable, and we are continuously working on streamlining our processes for a more efficient guest experience. Regarding the dining experience, we take pride in the variety and quality of our culinary offerings; it is disappointing to read that we fell short of impressing you with our gastronomy. Rest assured, we hold ourselves to a consistent standard of dress code enforcement, and we are looking into the concerns you've expressed. The positive reception of our nightly entertainment, including the Mayan ritual, and the enjoyment you found in our sports facilities, are bright spots that we are particularly proud of. However, it concerns us to learn of the state of the pool during your visit, and we want to assure you that cleanliness and guest safety are our priorities, and we are addressing this feedback with our housekeeping team.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Customer CareOccidental At Xcaret Destination

Dear Guest, Thank you for taking the time to review your stay.It is delightful to hear that you appreciated the beauty of our resort's natural surroundings and the opportunity to encounter various wildlife, as these experiences are indeed some of the unique aspects we take pride in offering. We regret to hear that you experienced difficulties with restaurant reservations. While our goal is to accommodate all our guests' dining preferences, there are occasions when our restaurants reach full capacity, especially during peak times. We continuously strive to improve our reservation system and appreciate your understanding. We are pleased that the easy access to Xcaret Park and the variety of tours available contributed positively to your overall experience. Our partnership with Xcaret Park is one we are particularly proud of as it allows our guests to seamlessly enjoy the park's attractions.We hope we have the pleasure to welcome you back again in the future. Kind regards,Customer CareOccidental At Xcaret Destination

Dear Ms. Ford, we would like to thank you for taking the time to leave this review about your recent visit.We are truly sorry to hear about the aspects of your stay that did not meet your expectations. Regarding our star rating, we aim to offer services and accommodations that reflect our commitment to quality, and we regret if your experience was not indicative of our standards. We understand the importance of a smooth check-in process and apologize for the wait you experienced; this is certainly an area we will review. We also take note of your comments on the room size and quality in the Royal area and will consider them as we continuously strive to improve our guest experience.It is disheartening to hear that our culinary offerings did not entirely satisfy your palate. Our goal is to provide a diverse array of dining options to cater to the varied tastes of our guests, and we apologize if we fell short. We appreciate your input on the pool and beach chair availability as well as the closing times, and we will look into how we can better manage these amenities for our guests' enjoyment. We also regret any inconvenience caused by the timeshare presentation approach.On a brighter note, we are delighted that you enjoyed the proximity to Xcaret Park and the natural beauty that our resort offers, including the presence of local wildlife and lush greenery. Our unique location is indeed one of the aspects that our guests love most about their stay.We thank you for your comments on our staff service and the location of our resort. We are glad that these aspects of your stay met your expectations, and we hope they contributed to a memorable experience.Mood: We would be pleased to welcome you back on future occasions.Kind regards,Customer CareOccidental At Xcaret Destination