Outstanding staff, and good food.
My review would go on forever, if I could even come close to acknowledging all of the staff who went above and beyond . Luis and Mar at the preferred Club Lounge are outstanding as the first contacts, but always available if and when we needed something, no matter how small. Luis gave me a "Sunny Day" promise after a couple days of tropical storms.The skies cleared and the weather was great. Mar promised sunshine at noon, and despite a slight delay, at 12:30 the sun appeared. Mar went above and beyond to get my tablet to connect to the hotels Wi-Fi. Both are better than wonderful. Enrique and Rafael who attend to guests needs within the Preferred Club Lounge are more than attentive, and always "Johnny on the spot'.
The Concierge staff is beyond description. Monica, Concierge Manager was forever, checking with us to be sure we were happy and had no issues. Angel, who supplies the pool guests with towels, drinks, and is forever looking out for the guests best interests is in himself the best. Between the two my husband was able to have a birthday, he describes as one he will never forget. Balloons and chocolate cake at both the pool and in our room, certainly made the day. By the way, some of the best chocolate cake we have tasted.
The Pool/beach bar staff especially Cesar and Alberto make the vacation a party. Can not say enough about them. Cesar carved pineapples with faces for several of us to enjoy on my husbands birthday. I just don't have the words to describe these two.
Comment from Hotel Management
15-Nov-2015 by Social Media Coordinator, Hotel Management
On behalf of Now Sapphire Riviera Cancun, we wish to thank you for taking the time to share your gracious comments with us through Expedia.
We all try our best in order to provide our guests with a perfect service and we are proud we have achieved our goal during your stay. We believe our employees are our most valuable assets. Luis, Mar, Enrique, Rafael Monica, Angel, Cesar and the rest of the staff will be so happy to read your fantastic feedback about their work. It’s great to know they recognized your special occasion when they learned of it.
It is great to hear your husband had a wonderful stay and a happy birthday.
We look forward to welcoming you back to Now Sapphire Riviera Cancun very soon.
Social Media Coordinator