Ratings based on 781 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromPittsburgh

Our first trip to Mexico

Posted 14-Aug-2016
Beautiful resort. Great Staff. Nice restaurants . Could use a few more eating options. Also could do without the upsell for VIP services. Overall great experience
Comment from Hotel Management
15-Aug-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. Your valuable feedback will be shared with the Operations Committee. Thank you very much. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
3out of 5
by A verified traveller fromMaryland

Mediocre at best....

Posted 7-Aug-2016
Beach-tons of sea grass. Restaurants-not much choice for a 7 day stay, wait time very long, buffet and Mexican restaurants extremely hot-sweat dripping off workers faces as well as our own, pillows-made of down or feathers and smell horrible, entertainment staff fantastic, bar staff at pool and delivering drinks on beach fantastic, no chairs left on beach or by pool by 0800 every single day-people just cover chairs with towels and leave them there unoccupied all day some days. We made the most of it but won't be back to this resort.
Comment from Hotel Management
8-Aug-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your feedback with us through Expedia. Although we regret that we fell short of meeting your expectations, the feedback is very important. We will share your feedback with the Operations Committee to improve our service in every possible way. We hope to have the opportunity to welcome you back you back in the near future. Sincerely yours, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller

Terrible check out experience

Posted 1-Aug-2016
Everything was fine until de checkout ,they change me an extra $220 ,because was reservation was for an adult and child and not 2 adults as it was.
Comment from Hotel Management
3-Aug-2016 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review on Expedia about your stay at our resort. We will contact you soon! Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Overall fabulous experience!

Posted 22-Jul-2016
The hotel, the staff, the spa everything and all were excellent. Our party of 17 would have liked more vegetarian food and the hotel was ever so accommodating by providing special cooked Indian food. Love, love, loved it!
Comment from Hotel Management
22-Jul-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your recent stay at our resort. It's great to hear that you enjoyed the spa and the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromCT

Very Friendly Staff

Posted 27-Jun-2016
Great food, great resort, great staff. Just wish the resort had air conditioning in the lobby and restaurant areas and the beach had less seaweed. Overall great time!
Comment from Hotel Management
13-Jul-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your nice feedback. We are happy to hear that you enjoyed your stay at Now Sapphire Riviera Cancun resort and that you appreciated our services. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromGrand Rapids, MI, USA

Posted 20-Jun-2016
Pros: Proximity to beach, cleanliness, restaurants
Cons: At some of the outdoor bars it appeared that the stuff just rinsed out glasses with water when it was busy.
Location: Xel-Ha marine park, snorkeling, wind surfing, catamaran sailing
Overall we had a great experience at the Now Sapphire resort. We came from May 30- June 4. The resort was very clean, the food was good, and the entire staff was very friendly. The Now Sapphire Entertainment team does a great job of engaging visitors and running fun events all day through out the week. My wife and I came here with another couple and had a great time playing volleyball, water sports, and dancing. We didn't have any issues finding cabana's on the beach to relax on or even a spot at the swim up bar to have a drink. The workout facility was nothing special as some of the equipment was old and the gym fairly small, but it was enough to get the job done. On the food side, the french restaurant was by far our favorite, but the beach side restaurant (Blue Water Grill) has a fantastic view of the ocean. We stayed in a garden view room, which was very clean and just a short walk to the beach or restaurants. One of the best features of this resort was the number of amenities for it's size. We have been to sprawling resorts before, which have a lot to offer, but you find yourself walking for ages to get anywhere. This is the only resort that we have been to that has plenty of amenities and is still fairly compact while providing privacy between buildings and rooms. I would recommend this resort to young adults looking for a relaxing and fun week and younger families.
Comment from Hotel Management
20-Jun-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your sharing your review on Expedia about your recent stay at Now Sapphire Riviera Cancun. Thank you for your good comments about the food and the entertainment, restaurants. We will address your valuable comments with the Operations Committee to improve our service in every possible way. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5out of 5
by A verified traveller

Posted 31-May-2016 on CheapTickets
My husband and I visited this resort in the beginning of May 2016. Even though this was our first vacation in Mexico and we technically have nothing to compare it to, but we absolutely loved it. Let me just say that my husband is very easy going and as long as the drinks are included he is good, I however am a very picky person and very hard to please. So, if I tell you that the resort over all was great, it really means something. The only thing for me was that there were just not enough of night entertainment, it was a little too quite in the evenings. Also, the French restaurant was not what we expected. It was supper busy and the food did not meet our expectations. Other than that I absolutely loved it and would go back any time!
Comment from Hotel Management
11-Jun-2016 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all others within this destination, to enjoy your holidays in Cancun. We will address your fantastic feedback with the entire staff. They will be glad to read they contributed to make your stay more enjoyable. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by CHRISTINE fromTaoyuan, Taiwan

Nice resort, nice view

Posted 19-May-2016 on Hotels
Nice resort, nice view, good service,
Comment from Hotel Management
23-Jul-2016 by Olivia, Hotel Management
Dear Guest, Thank you for choosing our Now Sapphire Riviera Cancun resort for your last stay in Riviera Maya. We are happy to hear that you enjoyed your stay and that you appreciated our services. We appreciate you have shared your experience with others, and we look forward to welcoming you back to Now Sapphire Riviera Cancun. With kind regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromVancouver, BC

Great food, spacious rooms.

Posted 16-May-2016
Pros: Food was great. Spacious Rooms.
Cons: Restaurants took awhile to get a table; ~ 1hour. Evening entertainment could be better. Spa prices very high; would have used them if more reasonable
Very nice hotel, but a bit of a walk from our room to the amenities.
Comment from Hotel Management
17-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed your stay at our beautiful resort. We will share your remarks with the Operations Comittee to improve our service in every possibly way. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Fantastic Experience

Posted 16-May-2016
Large rooms, outstanding restaurants and great service. Villas as spread out a bit so if you have difficulty with walking I suggest you look at the map of the resort and request a building closer to the main facility.
Comment from Hotel Management
16-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review with us through Expedia about your stay at Now Sapphire Riviera Cancun. The Operations Committee will be so glad to read that you had a fantastic experience at our resort. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator