Ratings based on 774 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Overall fabulous experience!

Posted 22-Jul-2016
The hotel, the staff, the spa everything and all were excellent. Our party of 17 would have liked more vegetarian food and the hotel was ever so accommodating by providing special cooked Indian food. Love, love, loved it!
Comment from Hotel Management
22-Jul-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your recent stay at our resort. It's great to hear that you enjoyed the spa and the food. We will share your feedback with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromCT

Very Friendly Staff

Posted 27-Jun-2016
Great food, great resort, great staff. Just wish the resort had air conditioning in the lobby and restaurant areas and the beach had less seaweed. Overall great time!
Comment from Hotel Management
13-Jul-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your nice feedback. We are happy to hear that you enjoyed your stay at Now Sapphire Riviera Cancun resort and that you appreciated our services. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromGrand Rapids, MI, USA

Posted 20-Jun-2016
Pros: Proximity to beach, cleanliness, restaurants
Cons: At some of the outdoor bars it appeared that the stuff just rinsed out glasses with water when it was busy.
Location: Xel-Ha marine park, snorkeling, wind surfing, catamaran sailing
Overall we had a great experience at the Now Sapphire resort. We came from May 30- June 4. The resort was very clean, the food was good, and the entire staff was very friendly. The Now Sapphire Entertainment team does a great job of engaging visitors and running fun events all day through out the week. My wife and I came here with another couple and had a great time playing volleyball, water sports, and dancing. We didn't have any issues finding cabana's on the beach to relax on or even a spot at the swim up bar to have a drink. The workout facility was nothing special as some of the equipment was old and the gym fairly small, but it was enough to get the job done. On the food side, the french restaurant was by far our favorite, but the beach side restaurant (Blue Water Grill) has a fantastic view of the ocean. We stayed in a garden view room, which was very clean and just a short walk to the beach or restaurants. One of the best features of this resort was the number of amenities for it's size. We have been to sprawling resorts before, which have a lot to offer, but you find yourself walking for ages to get anywhere. This is the only resort that we have been to that has plenty of amenities and is still fairly compact while providing privacy between buildings and rooms. I would recommend this resort to young adults looking for a relaxing and fun week and younger families.
Comment from Hotel Management
20-Jun-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your sharing your review on Expedia about your recent stay at Now Sapphire Riviera Cancun. Thank you for your good comments about the food and the entertainment, restaurants. We will address your valuable comments with the Operations Committee to improve our service in every possible way. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Warmest regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5out of 5
by A verified traveller fromVancouver, BC

Great food, spacious rooms.

Posted 16-May-2016
Pros: Food was great. Spacious Rooms.
Cons: Restaurants took awhile to get a table; ~ 1hour. Evening entertainment could be better. Spa prices very high; would have used them if more reasonable
Very nice hotel, but a bit of a walk from our room to the amenities.
Comment from Hotel Management
17-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed your stay at our beautiful resort. We will share your remarks with the Operations Comittee to improve our service in every possibly way. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Fantastic Experience

Posted 16-May-2016
Large rooms, outstanding restaurants and great service. Villas as spread out a bit so if you have difficulty with walking I suggest you look at the map of the resort and request a building closer to the main facility.
Comment from Hotel Management
16-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review with us through Expedia about your stay at Now Sapphire Riviera Cancun. The Operations Committee will be so glad to read that you had a fantastic experience at our resort. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromWilmington

Top notch Hotel on the Beach

Posted 16-May-2016
Pros: Beautiful, clean, on the beach. All inclusive.
Cons: I have nothing to say.
Location: Location was good. So good, that we stayed on the resort.
The NOW Sapphire Hotel was great. The accommodations were nice and clean. The staff was very attentive and friendly. It was a great place to stay. Very relaxing!! I will go back!
Comment from Hotel Management
16-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for your great feedback after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. We will share your comments with the Operations Committee to let them know your thoughts. We look forward to welcoming you in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromill

Nice place. A lot of weddings, two to three a day

Posted 4-May-2016
Pros: Very nice
We stayed for ten days for a wedding, great food and entertainment, we had the preffered room. Overall to us was not worth the extra money, if you really want quit time the adult pool is for you. To boring for us no fun there. Food is he same for everyone so no big deal there, same for the rooms. Would not recommend the preffered to my friends. Staff was awesome Sergio was my favorite, so was Jeicho, rosa at night time great all around people
Comment from Hotel Management
4-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, We are delighted to know that you enjoyed your stay at our beautiful resort. At Now Sapphire Riviera Cancun we are driven by the satisfaction that are guest experience in our service. Thank you for sharing your feedback on Expedia. Sergio, Jaico and Rosa will be so glad to read your fabulous comments about their work. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Warm Regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Relaxation in a beautiful environment

Posted 29-Apr-2016
Pros: Everything was wonderful, from the food at the buffet to the cuisine at the fine restaurants. The staff was simply the best.
Cons: Tubs are a little tough to get into if you are short and the handrails were well utilized.
Location: We stayed on the resort and look forward to visiting again and taking the excursion to Tulum and Isla Mujeres.
Renee at the bell station greeted us warmly, preferred check in was quick and comfortable. Rooms are well appointed with very comfortable beds and we all slept well after lovely and long days at the beach and pool. The staff was fantastic and truly made us feel as if we had found our home away from home. We particularly would like to thank Renee, who started our vacation off on the right note after a long wait in immigration at the airport, Rosa in the Moments lounge area, who made sure our glasses were never empty, Alberto and Raul at the adults only pool for their kindness, professionalism and wonderful service, Lina, who kept our rooms beautifully clean, stocked and left us chocolates when turning down our beds at night and Sergio in the Spa who walked us through every step of the hydrotherapy treatment with care.
Comment from Hotel Management
30-Apr-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for taking your precious time to share your thoughts an experience on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food, rooms and the service provided by the staff. Rene, Rosa, Alberto, Raúl, Lina and Sergio will be so happy to read your wonderful comments about their work. We really hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5out of 5
by A verified traveller fromToronto

Amazing Vacation!

Posted 29-Apr-2016
Pros: Clean, comfortable.
Cons: As usual with beach front hotels, the rooms do have a slight mouldy smell. Wasn't terrible though.
Location: We we're close to everything we wanted to do! Chechen Itza, Coba, Tulum and Xel-Ha.
We had an amazing time here. Perfect place to relax after checking out the Mayan Ruins.
Comment from Hotel Management
30-Apr-2016 by SocialMedia Coordinator, Hotel Management
Dear Guest We are so happy to read that you had an amazing vacation at Now Sapphire Riviera Cancun. Thank you for sharing your feedback on Expedia. It’s great to heat that you had the opportunity to visit the beautiful archeological sites. Your valuable comments will be shared with the Operations Committee to improve our service in every possible way. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4out of 5
by Lynne fromBroadstairs

Posted 28-Apr-2016 on Hotels
My stay was first business and then holiday. Overall, it was very nice. I enjoyed the privileges of being a preferred member Wifi connection was not good A little too noisy at times around the main pool and neighbours around my room
Comment from Hotel Management
2-Jul-2016 by Olivia, Hotel Management
Dear Guest, On behalf of myself and the entire staff at the Now Sapphire Riviera Cancun, we would like to take this opportunity to thank you for choosing our Resort over numerous others in the area, to enjoy your recent holidays in Cancun. We are glad to read that you enjoyed the Preferred Club privileges during your stay at our resort. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again very soon. With kind regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun info.nosrc@nowresorts.com