Ratings based on 554 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromOttawa, Canada

nice hotel, beautiful beach

Posted 10-Jan-2017
Pros: staff was genuine and courteous
Cons: beach chairs are unavailable by 9 am as people throw towels on them to reserve them. Rooms should have assigned seats at beach.
went to a destination wedding. weather was perfect, staff professional, went smoothly
Comment from Hotel Management
10-Jan-2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the staff service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future. Greetings from sunny Cancun! Olivia Rodríguez
4out of 5
Recommended
for Everyone
by A verified traveller fromNew York, USA

のんびりすごせました

Posted 2-Jan-2017
有名リゾートのカンクンホテルゾーンからは少し離れたリビエラマヤにあるので、周囲から完全に隔離されてのんびり過ごせました。 子供連れで滞在しましたが、周りもファミリー層が大半の印象で、大勢で楽しく過ごせるホテルです。 敷地が広く、自然も豊富で癒されました。 敷地が広いので部屋からレストランエリアまでの移動が子連れだと大変なこと、昼食時に空いているレストランの数が少なくお昼の選択肢が限られていること、は気になりました。 スタッフのサービスも行き届いていますし、レストランもしっかりしていて、とてもよいホテルでした。
Comment from Hotel Management
5-Jan-2017 by Social Media Coordinator, Hotel Management
親愛なるゲスト、 あなたのアドバイザーにご意見を共有していただきありがとうございます。それは私たちのリゾートであなたを持っていることの喜びとなっています。 我々は非常にすぐにもう一度あなたを歓迎したいと思っています。 真心を込めてあなたに、 Olivia Rodríguez Social Media Coordinator
5out of 5
Recommended
for Everyone
by A verified traveller fromGillette, WY

Awesome hotel and beach!

Posted 26-Dec-2016
Location: Close to Cancun and Playa del Carmen, close to many activities and excursions
Now Sapphire is a very nice hotel, close to airport and the beach was beautiful, white sand, no rocks, water was not rough, could swim easily. All of the staff were very nice and accommodating. The resort itself was beautiful. Loved the swim up bar, Splash, the bartenders (Adolfo and Francisco) were very friendly and made sure you always had a drink. They always remembered us and our names when we came back, even if we hadn't been there in a few days! Always had a lot of fun at the pool bar! Manrique at the lobby bar was great as well. Only tried these 2 bars. The buffet was good and the al la carte restaurants were great as well! Fresco (Mexican restaurant) was the best, great food! I would definitely go back to this resort and recommend this hotel to friends and family. I have no complaints at all, overall had a great time. We were there Dec 1-8, 2016. The weather was perfect!
Comment from Hotel Management
27-Dec-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your great feedback, which we were delighted to read it. We will pass on your compliments to our staff, which is the best motivation we can offer. Francisco and Adolfo will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez
4out of 5
by A verified traveller fromCalifornia

Beautiful Hotel, Average food

Posted 22-Dec-2016
Cons: Food! Needs some work.
Location: Close to the airport and other attractions. We enjoyed this location.
The hotel grounds and the service of this hotel is amazing. Everyone that worked there seemed genuinely happy to be there and goes out of their way to make your experience great. The hotel itself is beautiful. The beach is nice. They have many different food options to choose from which is great but the food is not great. The restaurants have good-average food, but the buffet (aside form the smoothie and omelette bar) is pretty poor. The variety of the buffet is great, but the flavor is seriously lacking. Everything is pretty bland. Our favorite place at the hotel was the beach bar. It was stunning! Decor was perfect and views to die for. Also the coffee shop was convenient with lots of tea and coffee options. Overall good experience. Rooms were clean. Great place to stay to explore Cancun.
Comment from Hotel Management
30-Dec-2016 by Social Media Coordinator, Hotel Management
Dear guest, We would like to thank you for taking the time to write a review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the beach, smoothies, Coco Café, rooms and the service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We look forward to your return to Now Sapphire and to having the privilege of being of service to you again soon. Sincerely, Olivia Rodriguez
5out of 5
Recommended
for Everyone
by A verified traveller fromTamaulipas

De maravilla! Muy recomendable!

Posted 10-Dec-2016
Pros: El lugar está increíble.
Cons: La verdad no sé, a mi todo me gustó.
Location: Albercas enormes, actividades de playa, restaurantes, musica.
Desde que llegamos nos trataron super bien, el trato del personal es excelente, los restaurantes están increíbles, la comida deliciosa, en general el hotel está muy bonito.
Comment from Hotel Management
12-Dec-2016 by Coordinadora de Redes Sociales, Hotel Management
Estimada Huésped, Es un placer haberle tenido en Now Sapphire Riviera Cancún. Nos complace saber que disfrutó de las instalaciones y servicio de nuestro personal. Con gusto compartiremos sus comentarios con el Comité de Operaciones. Esperamos tenerle de vuelta en un futuro no lejano. Reciba un cordial saludo, Olivia Rodríguez Coordinadora de Redes Sociales
1out of 5
by A verified traveller fromUSA

Check the room before you agree to stay in it!!

Posted 7-Dec-2016
The room we were given was sub-standard. Sink was cracked and the bath was deployable. The bath had a hole (I assume) that that they attempted to patch (see photos). We requested another room for three days to no avail. They were so adamant to upselling us another more expensive room they didn't address the problem of the room we paid for. Upon calling Expedia, the hotel concierge Jesus lied to Expedia telling them we hadn't requested another room. The customer service was so bad from the initial request to the follow-up. Only when we complained to Expedia did they even attempt to resolve the problem, and they lied during the process on numerous occasions. Not good...
Comment from Hotel Management
14-Dec-2016 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of our resort, please accept our most sincere apologies for not meeting fully your expectations. We really appreciate that you took the time to share valuable comments on Expedia about your stay at our resort. We are contacting you for more information. We wish to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromTampico

Excelente! Desde que llegamos nos trataron de lujo

Posted 6-Dec-2016
Pros: La atención del personal, la comida, las bebidas, las camas super suaves.
Desde que llegamos nos trataron de lujo, los restaurantes deliciosos, el trato del personal super amable, la alberca enorme y la playa divina!
Comment from Hotel Management
8-Dec-2016 by Coordinadora de Redes Sociales, Hotel Management
Estimado Sr. Antonio, Gracias por su reciente vista y maravillosos comentarios sobre su estancia en Now Sapphire Riviera Cancún. Con gusto compartiremos sus comentarios con el Comité de Operaciones, quienes estarán muy contentos de saber que disfrutó los restaurantes, la piscina y el servicio del personal. Esperamos tenerle de vuelta muy pronto en Now Sapphire Riviera Cancún. Reciba un cordial saludo. Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromGatineau QC

Séjour de qualité supérieur.

Posted 2-Dec-2016
Location: On peut marcher le bord de la plage (environ 40 minutes) pour aller à Puerto Morelos pour faire des achats ou seulement pour une sortie.
Vacance de 10 jours du 19 au 29 Novembre 2016. Tout a été parfait. Beau resort, très propre, belles piscines et plage, les spectacles et animation sont de bonne qualité , buffet et restaurants à la carte sont excellents. Pas besoin de se lever tôt le matin pour avoir accès aux chaises longues que se soit à la plage ou piscines et les serviettes de plage sont toujours disponibles. Le site n'est pas trop grand et très fonctionnel. Pas besoin de réservation pour restaurants à la carte, sauf pour 1 restaurant. Donc il se peut qu'il y ait attente durant les heures les plus occupé. Mais normalement ce n'est pas très long. Il y a deux genres de réservations, ordinaire et preferred. La réservation preferred est plus dispendieuse mais a beaucoup plus d'inclusions (piscine adultes, circuit hydrothérapie et déjeuner restaurant (Lemongrass). Il ne faut pas hésiter à réserver le Now Sapphire.
Comment from Hotel Management
6-Dec-2016 by Coordinateur réseaux sociaux, Hotel Management
Cher Madame, Merci de votre visite et de pendre le temps d'éscrire votre commentaires sur Expedia. Sachez que notre toute première priorité est de faire que tous nos clients puissent bénéficier d’une expérience d’exception au Hôtel. Par conséquent, nous sommes donc très heureux que vous ayez trouvé notre hôtel à la hauteur de toutes vos attentes. J’espère avoir bientôt la très grande joie de vous accueillir de retour parmi nous, mes plus cordiales salutations. Olivia Rodríguez
4out of 5
Recommended
for Everyone
by A verified traveller fromMorris, United States of America

Nice small resort --family friendly

Posted 27-Nov-2016
This is a very good Resort when it's not totally full. When it's full you lose some of the extras. The food is not as good and the restaurant waits are longer. Leading up to the week of Thanksgiving the food was wonderful and the resort was a lot of fun. The night of Thanksgiving the place was jam-packed and I noticed a significant difference in the quality of the food going forward. Other than that it was still a fun resort. It is small and comfortable. The staff are excellent.
Comment from Hotel Management
28-Nov-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for taking the time to share your comments regarding your recent stay at Now Sapphire Riviera Cancun with us through Expedia. Your positive comments our service, thanksgiving food and the staff service. We will share your valuable feedback with the Operations Committee. We really hope to welcome you back soon! Greetings from sunny Cancun! Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromUS

Resort activities

Posted 26-Nov-2016
Everything was great, enjoyed our stay with the all the things that were available to do around the resort. Only bad part about it is most the fun activities are scheduled in the morning, which is hard to enjoy if you're not a morning person. Would be great if some of the same activities was offered in the afternoon as well.
Comment from Hotel Management
26-Nov-2016 by info.nosrc@nowresorts.com, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed your stay at our resort. Your valuable feedback will be shared with the Operations Committee to improve our service in every possible way. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez Social Media Coordinator