Ratings based on 865 Verified Reviews

4.3 out of 5
87% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromWashington, D.C.

Quiet and comfortable

Posted 26-Mar-2017
Pros: great beach location, quiet and "just far enough" away from busy Cancun, lots of food and unlimited drink options, super friendly staff, spacious rooms, clean and well-kept grounds Cons: shower pressure and lack of hot water at times, over priced spa amenities
5out of 5
Recommended
for Everyone
by A verified traveller fromToronto, Ontario

A Pleasant Find

Posted 23-Mar-2017
Pros: Everything but the staff were particularly great!
Cons: Not a whole lot we felt they could improve upon!
Location: Great beach and close to the airport so if you don't like the hour or hour and a half drive to the Mayan Riviera this is a great place.
Chose this hotel for a last minute get-away based on the proximity to the Airport and reasonable rating of 4.3. WOW...what a pleasant surprise! At 4.3, this property is very much under-rated and a great value for the money. The hotel facilities were maintained in a "pristine" condition and the room, beach, food, drinks and staff were all amazing. We've frequented a lot of All-Inclusive resorts throughout the Caribbean including several high-end chains and this property compares with the very best and is now a new favorite of ours. The staff were particularly amazing!
Comment from Hotel Management
24-Mar-2017 by Social Media Coordinator , Hotel Management
Dear Guest, On behalf of Now Sapphire Riviera Cancun we wish to express our deep gratitude to you for making an exception and for taking the time to share your experience with us through Expedia. It is very gratifying for us to read throughout your comments and realize that your stay with us was pleasant enough to spend your valuable time sharing the experience with others. We are more than happy to know that your stay with us has been so enjoyable to deserve your preference. We look forward to hosting you soon at Now Sapphire. Warm Regards, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromengland

Hotel of an extremely high standard.

Posted 19-Mar-2017
Pros: Excellent facilities and efficient and friendly staff.
Location: We had had a busy time visiting other areas before we arrived, so were very pleased to just relax! Very convenient for the airport.
Superb hotel. Staff extremely efficient and friendly. Facilities were excellent. Wide variety of restaurants and other food outlets, and food was delicious! Lovely location right by the beach. Accommodation was very good, and remarkably quiet considering size. Grounds beautifully kept, clean and well maintained. Three generations of family - from 9 month old to 62 yr old. Suited everyone!o
Comment from Hotel Management
21-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your nice feedback about your recent stay at the Now Sapphire Riviera Cancun. We are so glad to hear that you enjoyed the location, facilities, grounds and the friendly staff. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller frommanitoba

Second time going.. enjoyed our stay!

Posted 18-Mar-2017
Pros: Over all great place to go!
The staff work really hard there.. always happy and very accommodating. Was support to be in preferred but have no room. Would have loved the ocean view.
Comment from Hotel Management
21-Mar-2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
Recommended
for Everyone
by A verified traveller fromMichigan

Great family resort, luxurious vegetation.

Posted 15-Mar-2017
We liked the Preffered guest pool. The bar was well garnished and the service outstanding. The spa services are overpriced, especially for manicure and pedicure.
Comment from Hotel Management
15-Mar-2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for your kind words regarding your recent stay at our Now Sapphire Riviera Cancun Resort. We are glad that you enjoyed resort facilities and the service. Your valuable feedback will be shared with the Operations Committee. We hope to have you with us soon again. Sunny greetings from Cancun! Best regards, Olivia Rodríguez Social Media Coordinator
3out of 5
Recommended
for Couples
by A verified traveller fromnew york

check who's there

Posted 13-Mar-2017
Pros: Cleanliness and staff
Cons: Make sure it stays a vacation spot, not a gathering point for drunk 18 year olds
Location: Far from any activity, but we stayed in resort anyway
It was clean, food was very good and staff was excellent. However.....the obviously cater to school groups. There were two senior high school trips of almost 100 kids each. It was obnoxious. Here we thought we were going to a nice upscale resort and the 17-18 year old kids took over the place. Not what I bargained for
Comment from Hotel Management
13-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. We appreciate your comments about the cleanliness and the staff. We will share your feedback with the Operations Committee. We look forward to welcoming you back again to regain your confidence with our service. Sincerely, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Mar-2017
Now Sapphire was a resort that had the whole package! Amazing slushy drinks, fantastic food, wonderful staff, great entertainment & a resort that was beautiful & just the right size. We could not have asked for anything more!
Comment from Hotel Management
13-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, We really appreciate that you took the time to post your feedback on Expedia. We are delighted to hear that you had a great timea at the Now Sapphire Riviera Cancun and really appreciated the services provided by our staff. We will share your comments with the Operations Committee. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 9-Mar-2017
Excellent Hotel, great staff and service. I would recommend to friends and family
Comment from Hotel Management
9-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your comments and 5 rating on Expedia. We are so happy to read that you enjoyed the resort, staff and service. We really hope to welcome you back soon! Best regards, Olivia Rodríguez
4out of 5
Recommended
for Everyone
by A verified traveller fromToronto

Great hotel, Perfect for a Getaway!

Posted 8-Mar-2017
Pros: - Beach - Staff was very nice - Breakfast buffet - Drinks
Cons: Anytime we walked into the lobby we were approached by staff trying to sell us VIP packages and promotions. It got a bit frustrating after a while.
Location: Great beach, but everything else to do or see is about 20-25 minutes away. Transportation is super expensive.
Stayed at the Now Sapphire resort for 4 days and 5 nights. Had an awesome time. - Hotel is right off the beach, which is awesome. The beach has white sand and is super clean (there is some seaweed, but it's not that bad). There's a bar right on the beach as well, and the waiting staff is very nice. Can't really as for much more. - We didn't spend too much time by the pool (we love the beach), but it's HUGE. It's much louder than by the pool. From the time we did spend by the pool, it was nice. Clean, there's a bar, and plenty of seating. - Food is just okay. It's by no means terrible like I've read in some other reviews. Some restaurants are better than others. We liked the Steakhouse the best. Also the breakfast selection was great. - Rooms are super clean and were always cleaned whenever we returned back to our room.
Comment from Hotel Management
9-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your holidays in Cancun. We are so glad to read tha you enjoyed the beach, staff, breakfast buffet and drinks. The resort’s team wants to thank you for allowing us to be part of your staty at our resort. Your feedback will be shared with the Operations Committee to improve our service in every possible way. We wish to have the privilege to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromPittsburgh

Posted 8-Mar-2017
Pros: A lot of guests but does not seem crowded
Great trip. Excellent food and staffing. Resort was very accommodating.
Comment from Hotel Management
8-Mar-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your sharing your review on Expedia aboutr your stay at the Now Sapphire Riviera Cancun. We are pleased to hear that you enjoyed your stay at our resort. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Best regards Olivia Rodríguez