Ratings based on 531 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromVigil

Beach Wedding - Vacation

Posted 26-Sep-2016
We reserved here for the beach weeking packages offered + the All Inclusive itself. Many of our friends had never been to an All Inclusive resort. Overall beach wedding was amazing, Juan Castillo the wedding planner was excellent in email communication and coordinating from the US. The resort was great with 2 swimming pools, the beach bungalows and chairs, the Famous Sand Bar (say hi to Ceaser! And Jose!, and enjoy the swings!) and lobby bar (Jonathan & Jesus are your guys!) the Exclipse night club was fun and dont be shy to request music. Main buffet was never a disappointment but the other restaurants are difficulty to get in with parties of 6+ so make reservations early or keep to smaller groups. Overall food was good. Spa was relaxing and gym was just enough equipment to get a good workout in. Hotel is about 15-20 minutes from Cancun airport.
Comment from Hotel Management
28-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for taking the time to share your comments and beautiful pictures on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are so pleased to hear that you had a great wedding event with your family and friends. We will share your comments with the Operations Committee, especially with Cesar, José, Jonathan, Jesus and Juan Carlos will be so happy to read that you had a wonderful time at our resort. We really hope to welcome you back for a romantic getaway or for your first wedding anniversary. Best regards, Olivia Rodríguez Now Sapphire Riviera Cancun
5out of 5
by A verified traveller fromGrand Rapids, MI

Everything was perfect

Posted 25-Sep-2016
The staff are amazing, food options are endless. Higher end liquor choices and your room will never be below perfect. Plan to go back definitely.
Comment from Hotel Management
26-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review with us through Expedia about your stay at Now Sapphire Riviera Cancun. We are so happy to read that you had a perfect stay! We will share your comments with the entire staff. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller

Hotel with good service and good location,but ...

Posted 21-Sep-2016
Beds could be more comfortable. Hotel staff super attentive. Only downside is the in your face up selling. Just say No to hearing out their presentation. You'll save yourself 3 hours of stress.
Comment from Hotel Management
21-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank very much for stay at Now Sapphire Riviera Cancun and for taking your valuable time to share your review on Expedia about your stay. Your feedback with will be shared with the Operations Committee and UVC to let them know your thoughts. We really hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Beautiful Hotel

Posted 20-Sep-2016
My husband and I got married here 2 yrs ago and came to celebrate our anniversary. We loved it just as much as we did the first time. Still beautiful with excellent service. The only problem we had was our ice maker didn't work and there's still a lot of seeweed at the beach. There was a lot when we came the last time too.
Comment from Hotel Management
20-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for your nice words and for sharing your good experience with us and with all our potential Expedia guests. We are glad to hear you enjoyed your stay at our resort and the service provided by the staff. Your very valuable comments will be shared with the entire staff. We wish to have the privilege to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
4out of 5
by A verified traveller fromH

Amazing Staff!!

Posted 20-Sep-2016
Its so overwhelming when you are trying to pick a resort to stay at because there are 100s to choose from. This was our first time ro mexico so we were not sure what to expect. But, we were extremely satisfied with our choice and would return to this resort in a heart beat. The staff members are ALWAYS smiling and remember your name from day one! Very pleased. Food was also GREAT!
Comment from Hotel Management
20-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for taking the time to share your past experience on Expedia about your stay at Now Sapphire Riviera Cancun. We will share your feedback with the entire staff. They will be so happy to read your gracious comments about their work. Thank you on behalf of them. Once again, thank you so much for your stay with us and we hope you choose Now Sapphire Riviera Cancun for your future accommodations in Riviera Maya. Cordially yours, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromTexas

Amazing every time we go

Posted 18-Sep-2016
We have stayed at this resort several times and we are always very satisfied.
Comment from Hotel Management
19-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. We will share your feedback with the Operations Committee. We really hope to welcome you back soon! Best regards, Olivia Rodríguez
5out of 5
by A verified traveller fromNew York

Perfect getaway.

Posted 11-Sep-2016
Pros: Everything. The beach was the best we have encountered in six visits to Riviera Maya
Cons: There was no reservation system for the various restaurants so we had to take a beeper and wait for a table. Very short wait except once.
Location: Super location. Close to Cancun airport with all the water activities one could want. our 6th time to the area so we were happy to avoid the numerous
This was our sixth visit to the Riviera Maya, staying at one of the all inclusive resorts. The Sapphire ranks way up there. The facilities, friendly service, excellent food and multiple activities made for a great vacation. We would definitely go back. The fact that it was only a short drive from Cancun was a plus, especially since our flight was delayed,
Comment from Hotel Management
12-Sep-2016 by Social Media Coordinator , Hotel Management
Dear Guest, Thank you very much for your nice words and for sharing your good experience with us and with all our potential Expedia guests. We are glad to hear you liked the resort and you had a perfect getaway at Now Sapphire Riviera Cancun. We will share your feedback with the entire staff. They will be go glad to know they contributed to make your stay more enjoyable. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Warmest regards, Olivia Rodríguez
4out of 5
by A verified traveller fromw

It's just so beautiful!

Posted 11-Sep-2016
Our stay at Now Sapphire was fantastic! Definitely a little piece of paradise that we didn't want to leave. I read so many reviews about the cons being the food and the distance to the rooms but to be honest they both turned out to be some of my pros! We maybe had one or two not so great meals but theres so much to choose from every day that you can always find something you like! And the walk to and from the rooms was the most peaceful part of the entire week! Yes long, but they make up for it by making it beautiful. Sergio by the pool and Rosa in the lobby bar are two of the nicest people I've ever met! I wish I could go back right now :)
Comment from Hotel Management
13-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for sharing your review and beautiful pictures on Expedia about your stay at Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the meals, rooms and the staff service. Your great feedback will be shared with the Operations Committee, especially with Sergio and Rosa. We really hope to welcome you back soon. Best regards, Olivia Rodríguez
4out of 5
by A verified traveller fromWashington dc

very nice pool and close to the beach

Posted 7-Sep-2016
Cons: Food options, wait time for room service and please allow guests to use sauna and steam!
Our overall stay was very good. Check-in was quick, staff was great. Xel-Ha our concierge was really nice and checking on us to make sure our stay was great. The server Eric is amazing at the Blue water grill (their steak is sooo good!). my only bad experience at this resort is that we had to pay to use the sauna and steam. We have been to lots of resorts and hotels and never had to pay to use Jacuzzi, sauna and steam. We weren't happy when they said we have to pay $55 per person to use those. On our last day we ordered room service for breakfast and we've been waiting for more than an hour, when I called to check back, they said they didn't put in the order. I enjoyed the pool and the drinks. Food is ok. Men make sure you bring pants because 2 of the restaurants force you to wear pants to dine in!! Or you can buy pants from there for $75 lol
Comment from Hotel Management
9-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of the entire staff of Now Sapphire Riviera Cancun and myself, we would like to take this opportunity to thank you for choosing our Resort, among all other resorts within this destination, to enjoy your recent holidays in Cancun. Thank you for sharing your experience on Expedia about your stay at our resort. Your valuable feedback will be shared with the Operations Committee, especially with Erick. Thank you on behalf of him. Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromTennessee

Fantastic Stay!

Posted 3-Sep-2016
From the beginning to end of our experience, we loved it. The service was second to none, the food was wonderful, and they offered plenty of activities to keep you active throughout the day. I would highly recommend Now Sapphire!
Comment from Hotel Management
7-Sep-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our resort. We will share your feedback with the entire staff. We really hope to welcome you back soon. Best regards, Olivia Rodríguez Social Media Coordinator