Excellent all-inclusive retreat
I booked in at this hotel as a bit of a last-minute retreat for the holidays. This particular property was chosen based on both the reviews and the price, and I feel we got an outstanding good deal for our stay. We had booked a standard garden/jungle view room but were able to upgrade on arrival to a premium oceanfront with club access, and exclusive use of the adults-only pool. This proved to be the best choice we made, as we spent a lot of time at the resort and saw the crowd swell as the holidays grew closer. Indeed, for Christmas proper it was jammed, but the adults only pool never once felt like we were jammed in. I was extremely impressed by the service, the food and the drinks. When they say top-shelf alcohol they mean it - Bombay Sapphire, Stoli vodka. Not well drinks, but good quality. The food was - what can I say? It blew my mind how good most of the restaurants were. The only mediocre meal we had was on our night of arrival, which was later and meant we were left with the buffet. Mind you, the buffet at Christmas was remarkable.
There were minor things here and there that could be improved, certainly. We thought the music was universally way too loud, but we gave up asking them to turn it down. The rooms were a bit warm and the A/C didn't seem to keep up sufficiently, particularly on our last night there (both our room and our travel companions room were 85 degrees with A/C at full blast). These are quibbles, though. In a word, Now Sapphire is EXCEPTIONAL.
Comment from Hotel Management
2-Jan-2016 by Social Media Coordinator, Hotel Management
Thank you very much for taking time and sharing your experience with us. We are very pleased to read your positive feedback in relation to our food, room and the staff. At Now Sapphire Riviera Cancun we strive to provide the best experience on the quality of our service and your feedback provides valuable information to support our continuous improvement efforts.
We assure you that your suggestions were taken into consideration, thank you once again for taking time to give us your opinion.
We really hope to welcome you back in the near future.
Social Media Coordinator
Now Sapphire Riviera Cancun