Ratings based on 761 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromVancouver, BC

Great food, spacious rooms.

Posted 16-May-2016
Pros: Food was great. Spacious Rooms.
Cons: Restaurants took awhile to get a table; ~ 1hour. Evening entertainment could be better. Spa prices very high; would have used them if more reasonable
Very nice hotel, but a bit of a walk from our room to the amenities.
Comment from Hotel Management
17-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed your stay at our beautiful resort. We will share your remarks with the Operations Comittee to improve our service in every possibly way. We hope to welcome you back soon! Warmest regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Fantastic Experience

Posted 16-May-2016
Large rooms, outstanding restaurants and great service. Villas as spread out a bit so if you have difficulty with walking I suggest you look at the map of the resort and request a building closer to the main facility.
Comment from Hotel Management
16-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review with us through Expedia about your stay at Now Sapphire Riviera Cancun. The Operations Committee will be so glad to read that you had a fantastic experience at our resort. We really hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromWilmington

Top notch Hotel on the Beach

Posted 16-May-2016
Pros: Beautiful, clean, on the beach. All inclusive.
Cons: I have nothing to say.
Location: Location was good. So good, that we stayed on the resort.
The NOW Sapphire Hotel was great. The accommodations were nice and clean. The staff was very attentive and friendly. It was a great place to stay. Very relaxing!! I will go back!
Comment from Hotel Management
16-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for your great feedback after your stay in our Now Sapphire Riviera Cancun resort. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff. We will share your comments with the Operations Committee to let them know your thoughts. We look forward to welcoming you in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator
4out of 5
by A verified traveller fromill

Nice place. A lot of weddings, two to three a day

Posted 4-May-2016
Pros: Very nice
We stayed for ten days for a wedding, great food and entertainment, we had the preffered room. Overall to us was not worth the extra money, if you really want quit time the adult pool is for you. To boring for us no fun there. Food is he same for everyone so no big deal there, same for the rooms. Would not recommend the preffered to my friends. Staff was awesome Sergio was my favorite, so was Jeicho, rosa at night time great all around people
Comment from Hotel Management
4-May-2016 by Social Media Coordinator, Hotel Management
Dear Guest, We are delighted to know that you enjoyed your stay at our beautiful resort. At Now Sapphire Riviera Cancun we are driven by the satisfaction that are guest experience in our service. Thank you for sharing your feedback on Expedia. Sergio, Jaico and Rosa will be so glad to read your fabulous comments about their work. We look forward to welcoming you back to Now Sapphire Riviera Cancun soon. Warm Regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Relaxation in a beautiful environment

Posted 29-Apr-2016
Pros: Everything was wonderful, from the food at the buffet to the cuisine at the fine restaurants. The staff was simply the best.
Cons: Tubs are a little tough to get into if you are short and the handrails were well utilized.
Location: We stayed on the resort and look forward to visiting again and taking the excursion to Tulum and Isla Mujeres.
Renee at the bell station greeted us warmly, preferred check in was quick and comfortable. Rooms are well appointed with very comfortable beds and we all slept well after lovely and long days at the beach and pool. The staff was fantastic and truly made us feel as if we had found our home away from home. We particularly would like to thank Renee, who started our vacation off on the right note after a long wait in immigration at the airport, Rosa in the Moments lounge area, who made sure our glasses were never empty, Alberto and Raul at the adults only pool for their kindness, professionalism and wonderful service, Lina, who kept our rooms beautifully clean, stocked and left us chocolates when turning down our beds at night and Sergio in the Spa who walked us through every step of the hydrotherapy treatment with care.
Comment from Hotel Management
30-Apr-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you very much for taking your precious time to share your thoughts an experience on Expedia about your recent stay at Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the food, rooms and the service provided by the staff. Rene, Rosa, Alberto, Raúl, Lina and Sergio will be so happy to read your wonderful comments about their work. We really hope to welcome you back in the near future. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5out of 5
by A verified traveller fromToronto

Amazing Vacation!

Posted 29-Apr-2016
Pros: Clean, comfortable.
Cons: As usual with beach front hotels, the rooms do have a slight mouldy smell. Wasn't terrible though.
Location: We we're close to everything we wanted to do! Chechen Itza, Coba, Tulum and Xel-Ha.
We had an amazing time here. Perfect place to relax after checking out the Mayan Ruins.
Comment from Hotel Management
30-Apr-2016 by SocialMedia Coordinator, Hotel Management
Dear Guest We are so happy to read that you had an amazing vacation at Now Sapphire Riviera Cancun. Thank you for sharing your feedback on Expedia. It’s great to heat that you had the opportunity to visit the beautiful archeological sites. Your valuable comments will be shared with the Operations Committee to improve our service in every possible way. Best regards, Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
5out of 5
by A verified traveller fromnew york

Great place

Posted 26-Mar-2016
Better than most hotels in the area. Absolutely amazing service.
Comment from Hotel Management
27-Mar-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at our beautiful resort, We will share your feedback with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller fromCanada

Great place. Hotel staff is amazing!

Posted 18-Mar-2016
Pros: Location, size, staff, food, activities.
This was our first all-inclusive trip with our kids so we weren't quite sure what to expect before we arrived. Long story short, WE LOVED IT!!!! We thought the resort was the perfect size and had lots to do for parents and kids. Our kids are 11 and 9 and couldn't have been happier between the pool, beach, drinks, food, activities, etc... The Entertainment Team there is beyond amazing. They are so great with everyone, especially kids. They always went out of their way to make the kids feel welcome and engaged. Our kids just loved the things that Luis and the entire Entertainment Team did each day. We will definitely be back!
Comment from Hotel Management
18-Mar-2016 by Social Media Coordinator , Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience on Expedia, following your recent stay at Now Sapphire Riviera Cancun. It gives us great pleasure to read your wonderful comments and happy that you and your family had a great time at our resort. We will share your valuable feedback with the Operatios Committee, especially with our Now Entertaiment team. Luis will be so happy read your fantastic comments about him. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Sapphire Riviera Cancun
3out of 5
by A verified traveller

Posted 15-Mar-2016
Not our favourite resort. Rooms were not as expected. Price didn't reflect expectations
Comment from Hotel Management
16-Mar-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia. We are sorry to hear that we did not meet your expectations. We really hope to have the opportunity to welcome you again to regain your confidence with our service. Best regards, Olivia Rodríguez Social Media Coordinator
5out of 5
by A verified traveller

Incredible service

Posted 13-Mar-2016
The food was good here and there was no need to make reservations which is a huge Plus. The rooms were a little outdated Kama the beach was nice pool area was active there was great entertainment in always something going on in the lounge. The lounge area was very big and was a very cool place for all of the guests to accumulate throughout the day and in the evening. They serve bottled beer and premium liquor which is also a huge Plus! The service here was amazing and some of the best service I've ever had through any vacation I've taken. The only thing that could probably be improved is the rooms being outdated and there was no hot tub. Outside of that it was very very much worth the cost and then some
Comment from Hotel Management
14-Mar-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you so much for your kind words regarding your recent stay at our Now Sapphire Riviera Cancun resort. We are so happy to read you had a wonderful time at our resort. We will share your wonderful comments with the Operations Committee. We very much appreciate your comments that help us to continue improving our facilities and services. We wish to have the privilege to welcome you again in the near future. Greetings from sunny Cancun! Olivia Rodríguez Social Media Coordinator Now Saphpire Riviera Cancun