Ratings based on 557 Verified Reviews

4.3 out of 5
86% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Couples
by A verified traveller

Fantastic Resort

Posted 15-Feb-2017
Pros: Clean, friendly, great entertainment and overall a welcoming experience
Cons: Able to accommodate parties of 10 at the restaurants.
Location: Puerto Morelos is a short beach walk away and beach provided a great morning exercise.
A group of 10 adults ( 5 couples) booked into this resort in Feb 2017 and we had a fantastic time. The staff is extremely friendly and always eager to help. The pool was gorgeous and never crowded. Food was awesome and never had a problem with reservations and the 4 different restaurants. We would Highly recommend this resort. We are already planning a return trip to this resort for 2018.
Comment from Hotel Management
16-Feb-2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your wonderful review on Expedia about your stay at our beautiful resort. We are so glad to read that you enjoyed the pool, food and the service. We will share your comments with the Operations Committee. We hope to welcome you back soon! Best regards, Olivia Rodríguez
3out of 5
Recommended
for Everyone
by A verified traveller frommiami

It was ok, been to much better. Staff very nice.

Posted 30-Jan-2017
It was fine. Food was ok, beach was good, rooms smelled funny, staff was amazing, ground were ok. Just not my favorite. A little boring.
Comment from Hotel Management
30-Jan-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for sharing your review on Expedia about your stay at the Now sapphire Riviera Cancun. We are so happy to read that you enjoyed your stay. We will share your feedback with the entire staff. We hope to welcome you back. Best regards, Olivia Rodriguez
5out of 5
Recommended
for Everyone
by A verified traveller fromV

Great food, awesome service.

Posted 22-Jan-2017
This resort completely exceeded our expectations. From the moment we arrived, we were treated like a king and queen. Couldn't have asked for better service and the food was incredible. This resort doesn't require reservations for dinner which turned out to work so well for us and isn't like most resorts. They had great entertainment in the pool and in the evening also. We enjoyed this resort so much that we just booked our next trip and are coming back and this time bringing our friends. 100% recommend this hotel!
Comment from Hotel Management
23-Jan-2017 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for taking the time to share your past experience on Expedia about your stay at the Now Sapphire Riviera Cancun. We are delighted to read your comments about our the food, activities and the service. Thank you again for posting your review, we will share it with the Operations Committee. We look forward to welcoming you back again soon. Warmest regards, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromOttawa, Canada

nice hotel, beautiful beach

Posted 10-Jan-2017
Pros: staff was genuine and courteous
Cons: beach chairs are unavailable by 9 am as people throw towels on them to reserve them. Rooms should have assigned seats at beach.
went to a destination wedding. weather was perfect, staff professional, went smoothly
Comment from Hotel Management
10-Jan-2017 by Social Media Coordinator, Hotel Management
Dear guest, Thank you for sharing your review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so glad to read that you enjoyed the staff service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We really hope to welcome you back in the near future. Greetings from sunny Cancun! Olivia Rodríguez
4out of 5
Recommended
for Everyone
by A verified traveller fromNew York, USA

のんびりすごせました

Posted 2-Jan-2017
有名リゾートのカンクンホテルゾーンからは少し離れたリビエラマヤにあるので、周囲から完全に隔離されてのんびり過ごせました。 子供連れで滞在しましたが、周りもファミリー層が大半の印象で、大勢で楽しく過ごせるホテルです。 敷地が広く、自然も豊富で癒されました。 敷地が広いので部屋からレストランエリアまでの移動が子連れだと大変なこと、昼食時に空いているレストランの数が少なくお昼の選択肢が限られていること、は気になりました。 スタッフのサービスも行き届いていますし、レストランもしっかりしていて、とてもよいホテルでした。
Comment from Hotel Management
5-Jan-2017 by Social Media Coordinator, Hotel Management
親愛なるゲスト、 あなたのアドバイザーにご意見を共有していただきありがとうございます。それは私たちのリゾートであなたを持っていることの喜びとなっています。 我々は非常にすぐにもう一度あなたを歓迎したいと思っています。 真心を込めてあなたに、 Olivia Rodríguez Social Media Coordinator
5out of 5
Recommended
for Everyone
by A verified traveller fromGillette, WY

Awesome hotel and beach!

Posted 26-Dec-2016
Location: Close to Cancun and Playa del Carmen, close to many activities and excursions
Now Sapphire is a very nice hotel, close to airport and the beach was beautiful, white sand, no rocks, water was not rough, could swim easily. All of the staff were very nice and accommodating. The resort itself was beautiful. Loved the swim up bar, Splash, the bartenders (Adolfo and Francisco) were very friendly and made sure you always had a drink. They always remembered us and our names when we came back, even if we hadn't been there in a few days! Always had a lot of fun at the pool bar! Manrique at the lobby bar was great as well. Only tried these 2 bars. The buffet was good and the al la carte restaurants were great as well! Fresco (Mexican restaurant) was the best, great food! I would definitely go back to this resort and recommend this hotel to friends and family. I have no complaints at all, overall had a great time. We were there Dec 1-8, 2016. The weather was perfect!
Comment from Hotel Management
27-Dec-2016 by Social Media Coordinator, Hotel Management
Dear Guest, Thank you for your great feedback, which we were delighted to read it. We will pass on your compliments to our staff, which is the best motivation we can offer. Francisco and Adolfo will be so happy to read your great comments about their service. We look forward to welcoming you back soon! Kind regards, Olivia Rodríguez
4out of 5
by A verified traveller fromCalifornia

Beautiful Hotel, Average food

Posted 22-Dec-2016
Cons: Food! Needs some work.
Location: Close to the airport and other attractions. We enjoyed this location.
The hotel grounds and the service of this hotel is amazing. Everyone that worked there seemed genuinely happy to be there and goes out of their way to make your experience great. The hotel itself is beautiful. The beach is nice. They have many different food options to choose from which is great but the food is not great. The restaurants have good-average food, but the buffet (aside form the smoothie and omelette bar) is pretty poor. The variety of the buffet is great, but the flavor is seriously lacking. Everything is pretty bland. Our favorite place at the hotel was the beach bar. It was stunning! Decor was perfect and views to die for. Also the coffee shop was convenient with lots of tea and coffee options. Overall good experience. Rooms were clean. Great place to stay to explore Cancun.
Comment from Hotel Management
30-Dec-2016 by Social Media Coordinator, Hotel Management
Dear guest, We would like to thank you for taking the time to write a review on Expedia about your stay at the Now Sapphire Riviera Cancun. We are so happy to read that you enjoyed the beach, smoothies, Coco Café, rooms and the service. Your valuable observations will be shared with the Operations Committee to improve our service in every possible way. We look forward to your return to Now Sapphire and to having the privilege of being of service to you again soon. Sincerely, Olivia Rodriguez
5out of 5
Recommended
for Everyone
by A verified traveller fromTamaulipas

De maravilla! Muy recomendable!

Posted 10-Dec-2016
Pros: El lugar está increíble.
Cons: La verdad no sé, a mi todo me gustó.
Location: Albercas enormes, actividades de playa, restaurantes, musica.
Desde que llegamos nos trataron super bien, el trato del personal es excelente, los restaurantes están increíbles, la comida deliciosa, en general el hotel está muy bonito.
Comment from Hotel Management
12-Dec-2016 by Coordinadora de Redes Sociales, Hotel Management
Estimada Huésped, Es un placer haberle tenido en Now Sapphire Riviera Cancún. Nos complace saber que disfrutó de las instalaciones y servicio de nuestro personal. Con gusto compartiremos sus comentarios con el Comité de Operaciones. Esperamos tenerle de vuelta en un futuro no lejano. Reciba un cordial saludo, Olivia Rodríguez Coordinadora de Redes Sociales
1out of 5
by A verified traveller fromUSA

Check the room before you agree to stay in it!!

Posted 7-Dec-2016
The room we were given was sub-standard. Sink was cracked and the bath was deployable. The bath had a hole (I assume) that that they attempted to patch (see photos). We requested another room for three days to no avail. They were so adamant to upselling us another more expensive room they didn't address the problem of the room we paid for. Upon calling Expedia, the hotel concierge Jesus lied to Expedia telling them we hadn't requested another room. The customer service was so bad from the initial request to the follow-up. Only when we complained to Expedia did they even attempt to resolve the problem, and they lied during the process on numerous occasions. Not good...
Comment from Hotel Management
14-Dec-2016 by Social Media Coordinator, Hotel Management
Dear Guest, On behalf of our resort, please accept our most sincere apologies for not meeting fully your expectations. We really appreciate that you took the time to share valuable comments on Expedia about your stay at our resort. We are contacting you for more information. We wish to have the opportunity to welcome you again to regain your confidence with our service. Sincerely, Olivia Rodríguez
5out of 5
Recommended
for Everyone
by A verified traveller fromTampico

Excelente! Desde que llegamos nos trataron de lujo

Posted 6-Dec-2016
Pros: La atención del personal, la comida, las bebidas, las camas super suaves.
Desde que llegamos nos trataron de lujo, los restaurantes deliciosos, el trato del personal super amable, la alberca enorme y la playa divina!
Comment from Hotel Management
8-Dec-2016 by Coordinadora de Redes Sociales, Hotel Management
Estimado Sr. Antonio, Gracias por su reciente vista y maravillosos comentarios sobre su estancia en Now Sapphire Riviera Cancún. Con gusto compartiremos sus comentarios con el Comité de Operaciones, quienes estarán muy contentos de saber que disfrutó los restaurantes, la piscina y el servicio del personal. Esperamos tenerle de vuelta muy pronto en Now Sapphire Riviera Cancún. Reciba un cordial saludo. Olivia Rodríguez