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Iberostar Tucán - All inclusive

4.5 star property
Luxury property on the beach, with 4 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
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May 2024

Iberostar Tucán - All inclusive

Photo gallery for Iberostar Tucán - All inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers
Flat-screen TV
8 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby sitting area
Shower, eco-friendly toiletries, hair dryer, towels

Overview of Iberostar Tucán - All inclusive

8.6

Excellent

Highlight
  • Offers an onsite restaurant. Only 5% of properties have this in Playa del Carmen.

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Spa
  • Free WiFi

Explore the area

Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Popular LocationQuinta Avenida6 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive
  • Popular LocationXcaret Eco Theme Park13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)55 min drive
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Room options

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last Room Available, Single

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last Available Room

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Similar properties

About the area

Playa del Carmen

Iberostar Tucán - All inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is near the airport and on the beach. The area's natural beauty can be seen at Playa del Carmen Main Beach and Mamitas Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Quinta Avenida and Playa del Carmen Maritime Terminal are two other places to visit that come recommended. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with ecotours.

What's nearby

  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 56 min drive

Restaurants

  • Rosa Roja - 4 min walk
  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Starbucks - 7 min walk
  • Restaurante Miramare - 18 min walk
  • Restaurante Uxmal - 12 min walk

About this property

Iberostar Tucán - All inclusive

Luxury all-inclusive property near Quinta Avenida
Located close to Playa del Carmen Maritime Terminal and Xplor Theme Park, Iberostar Tucán - All inclusive provides 2 beach bars, 2 poolside bars, and a swim-up bar. With a white sand beach, sun loungers, and scuba diving, this property is the perfect place to soak up some sun. Indulge in a hot stone massage, a facial, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 8 onsite restaurants, which feature Japanese cuisine and more. Fitness classes and yoga classes are offered at the gym; other things to do include windsurfing and kayaking. Free in-room WiFi is available to all guests, along with a terrace and shopping on site.
You'll also enjoy perks such as:
  • 4 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and meeting rooms
  • A nature reserve, a 24-hour front desk, and wedding services
  • Guest reviews give top marks for the family-friendly amenities
Room features
All 350 rooms offer comforts such as air conditioning and free stocked minibars, in addition to thoughtful touches like free WiFi and desk chairs. Guests reviews give good marks for the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and composting
  • Bathrooms with eco-friendly toiletries and showers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, eco-friendly cleaning products, and childcare services

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 8 restaurants
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bonsai
  • La Hacienda
  • Mare Nostrum
  • Tulum
  • Uxmal Restaurante

Things to do

  • 2 outdoor tennis courts
  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Iberostar Tucán - All inclusive have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 7:00 AM–7:00 PM.

Is Iberostar Tucán - All inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Iberostar Tucán - All inclusive?

Self parking is free at this property.

What time is check-in at Iberostar Tucán - All inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Iberostar Tucán - All inclusive?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Iberostar Tucán - All inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Iberostar Tucán - All inclusive located?

Nestled on the beach, this Playacar property is within 3 mi (5 km) of Quinta Avenida, Playa del Carmen Maritime Terminal, and Playa del Carmen Main Beach. Mamitas Beach and Xplor Theme Park are also within 3 mi (5 km).

Iberostar Tucán - All inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 551 out of 1002 reviews" "
Rating 8 - Good. 256 out of 1002 reviews" "
Rating 6 - Okay. 92 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Aya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and pool area is awesome. Staff are really helpful especially the front desk. Buffet is good, reserved restaurants doesnt have much menu options though. I love how there are animals around the property and we enjoyed the other activities provided like archery and night shows. I'm not a fan of the rooms though, smaller than the other resorts we stayed in considering the price. But they're clean and we were given a chance for an upgrade so we were happy. We just had some issue not finding somewhere to eat after our excursion dropped us off at 10pm. We needed to wait an hour to get something to eat and we were tired. They should consider guests getting back from daytrips when closing the buffet. But overall a good experience.
Stayed 4 nights in Feb 2024

10/10 Excellent

Lucinda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very happy with this resort. Everything was excellent. The jungle was cool.
Stayed 5 nights in Feb 2024

4/10 Poor

oleg

Travelled with family
Liked: Staff & service
Huge disappointment. The resort is very old and shows it. But that was kind of expected before arrival. The biggest problem is the food at the resort. That includes breakfast, lunch and dinner at the buffet and the other restaurants. I’ve been to over a dozen all inclusive resorts so know not to expect a lot, but this was beyond tolerable. Simply not able to eat almost anything. Much better choices and available in The immediate area. Stay away. On the positive, the people were very helpful and courteous.
Stayed 4 nights in Feb 2024

2/10 Terrible

euris

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel is just not that good, food is the same one everyday and not to many options, bed sheets dirty on the bars they running out of the alcohol drinks a lot
Stayed 3 nights in Feb 2024

8/10 Good

dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been here multiple times and have always enjoyed
Stayed 7 nights in Feb 2024

10/10 Excellent

Itay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the resorts was great for my kids We had great time with the restaurants and pool time
Stayed 4 nights in Feb 2024

10/10 Excellent

Marie Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was excellent, service outstanding. Seemed to have a great kids program- the only change I’d suggest is something more along the lines of adult entertainment- like a comedy show or performance-- they had a small music trivia game in one bar one evening- that was great- they have an awesome area with a stage and a ton of seating that was only used for kid shows while we were there- I think there’s an opportunity there- still would highly recommend!
Stayed 7 nights in Feb 2024

10/10 Excellent

Gloria Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love property. Our transport from airport resort was horrible. Took over an hour to get a ride.
Stayed 7 nights in Feb 2024

8/10 Good

Laurie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024

8/10 Good

Stephanie, Peoria

Property is quite old but very clean both inside and out. Had many communication problems with the front desk staff. My room was just ok. No hanging closet space. No hooks in bathroom. No blankets for cold nights. One day, they took my remote. Someone put it in the system, when I complained about my phone. The food is great. The drinks are usually good, not great.
Stayed 9 nights in Jan 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
4.5