They do not holding your room even if it is paid. They will transfer you to their other properties
Comment from Hotel Management
12-Sep-2016 by Yvonne Yah, Hotel Management
We're sorry you disagreed with the location of your room, however it is to inform you that the Tukan hotel has 4 buildings radius of the main tower on the 5th. And 10 Avenida, each tower has the same services and amenities it has the main building, so it is worth mentioning that we are a 4-star hotel.
I'm sure these buildings was one where he was assigned a room for your stay.
We welcome your comments about it.
Gte. E-Commerce Sales