Ratings based on 307 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
68% of guests recommend
3.6 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Problemas con mi reservación

Posted 7-May-2016
Llegue y xpedia no había realizado a tiempo mi reservación por lo que en el hotel no había lugar. Me tuvieron que mandar a otro de la misma cadena y lo único que me dieron fue un desayuno gratis.
4out of 5
by A verified traveller fromS.C.

Hotel agradable con club de playa

Posted 25-Apr-2016
Mi estancia agradable, buenas locaciones, limpio, tal vez falta elevador, la alberca al final del día se veía un poco sucia pero igual es por tanta gente que la utiliza, la comida y bebidas del club de playa muy buenas.
5out of 5
by A verified traveller fromHouston

Excellent Base Camp for Playa del Carmen stay!

Posted 11-Apr-2016
Pros: location, location, location
Location: pretty much endless possibilities of upscale to lo-brow shopping and restaurants of every kind in walking distance, including live music and more.
Large room with nice AC and ceiling fan, large bathroom, hotel safe, reasonably fast Wi-Fi, centrally located to the action two blocks from the beach. Kind of hard to find where to park and check in initially, but we never needed our car again until we returned to the airport in Cancun. When I do it again, I will take the shuttle and not rent a car, actually. No price savings, but less hassle if you are going to just explore Playa, which could last forever...
4out of 5
by A verified traveller

Perfect location right on 5th street

Posted 26-Mar-2016
Great location very close to everything Would stay again
4out of 5
by A verified traveller frombelgique

A 400 M DE LA PLAGE

Posted 23-Mar-2016
Pros: tout
Cons: rien
Location: top
ipert centre ; pres de la plage ;magasin taxi restanrent .dicotec
3out of 5
by A verified traveller fromGuadalajara, Jalisco

Hotel anticuado...

Posted 17-Mar-2016
Pros: La ubicación.
Cons: En general, todo lo referente a sus instalaciones.
Location: Se encuentra sobre la 5ta Avenida, y eso lo coloca cerca de tiendas libres de impuestos.
Problemas con llaves de ingreso, no cuentan con restaurante propio, el agua en baño es salada, control de aire acondicionado sin baterías, control de T.V. fijo, pocos canales de T.V., para ingresar a su "área de playa" te envían a club en el que te piden consumos mínimos, es decir, no tienen ningún beneficio por ser huésped.
2out of 5
by A verified traveller fromUSA

Disappointing in too many respects

Posted 16-Mar-2016
Pros: Location, & breakfast arrangements. All hotel staff were excellent in their service! Mattresses were very firm if you like them that way.
Cons: Plumbing, minifridge, hair dryers, bottled drinking water. Pillows were quite varied in their quality. It's an aging facility, all staff were great.
Location: Right on the pedestrian mall of 5th Avenida, tons to do. Tour help in the hotel lobby for any excursions.
Positives: Location is great in Playa del carmen, right on Avenida 5th. Beach is four blks east. Concierge and housekeeping staff were excellent. Relationship to nearby restaurants was quite beneficial, beach club arrangements also good at Kool. Security and parking for rental car was excellent and right outside the doors for parking. Hang ups: no mini fridge, have to borrow/check out a hair dryer, limited channels on the tv, ac programmer inconsistently functioned, loud pool crowd of 6 men drinking beer in the middle of an afternoon overtook the facility as the pool is small, no bottled drinking water provided, existing water supply out of old plumbing system/tap questionable.
3out of 5
by A verified traveller

Hotel con muy buena ubicación pero con detalles

Posted 9-Mar-2016
Pros: ubicacion
Cons: mas comodidades en la habitación y atención a los nacionales
Location: 5a avenida
La estancia fue buena sin embargo nos hospedaron en un edificio alterno al principal en donde no hay teléfono y el agua que se supone debe ser potable olía horrible, le dan demasiada prioridad a los extranjeros.
2out of 5
by A verified traveller fromlas vegas

No beach, rooms in other building not seen in pics

Posted 7-Mar-2016
Not at all what was expected and they say this is 3 star hotel now. When purchased trip it was 4.5 on expedia
5out of 5
by A verified traveller

Excelente ubicación y personal. Recomendable

Posted 5-Mar-2016
Lo único que le agregaría son costos menores al club de playa. Y que la pileta en temporada de invierno, sea climatizada. En febrero/marzo es muy fría el agua p los niños.