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Get an overview of this hotelFamily-friendly hotel with restaurant and outdoor pool


This family-friendly Playa del Carmen hotel is within a 5-minute walk of Nuestra Senora del Carmen Catholic Church, Quinta Alegria, and Central Square. Yucatek Divers and Pier Navega are also within 10 minutes.

Hotel Features

A restaurant, an outdoor pool, and limo/town car service are available at this hotel. WiFi in public areas is free. Additionally, express check-in, express check-out, and free newspapers are onsite.

Room Amenities

All 20 soundproofed rooms provide free WiFi, free wired Internet, and private yards. For a bit of entertainment, guests will find TVs with cable channels, and other amenities include patios and refrigerators.

Hotel Amenities

Hotel Amenities

The hotel offers a restaurant. Public areas are equipped with complimentary high-speed wired and wireless Internet access. For a surcharge, the property provides a roundtrip airport shuttle (available 24 hours), a theme park shuttle, and a cruise ship terminal shuttle. This family-friendly hotel also offers an outdoor pool, tour/ticket assistance, and multilingual staff. Guests can use the outdoor pool at a partner hotel.

Hotel Maya Azul has designated areas for smoking.

  • Airport transportation (surcharge) 
  • Babysitting or childcare (surcharge) 
  • Supervised childcare/activities (surcharge) 
  • Free newspapers in lobby 
  • Express check-out 
  • Shopping center shuttle (surcharge) 
  • Theme park shuttle (surcharge) 
  • Gift shops or newsstand 
  • Total number of rooms - 20 
  • Number of floors - 1 
  • Garden 
  • Offsite parking discounted rates available 
  • Shopping on site 
  • Breakfast available (surcharge) 
  • Television in common areas 
  • Express check-in 
  • Cruise terminal shuttle (surcharge) 
  • Designated smoking areas 
  • Tours/ticket assistance 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Designated smoking areas (fines apply) 
  • Limo or Town Car service available 
  • Multilingual staff 
  • Restaurant 
  • Year Built 1998 
  • Number of buildings/towers - 1 
  • Outdoor pool 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Soundproofed rooms  
  • Babysitting or childcare (surcharge)  
  • Refrigerator  

Room Amenities

  • Shower only 
  • Refrigerator 
  • Hair dryer 
  • In-room safe 
  • Television 
  • Air conditioning 
  • Patio 
  • Access via exterior corridors 
  • Free newspaper 
  • Soundproofed rooms 
  • Ceiling fan 
  • Climate control 
  • Daily housekeeping 
  • Private bathroom 
  • Free toiletries 
  • In-room massage available 
  • Desk 
  • Iron/ironing board (on request) 
  • Cable TV service 
  • Free WiFi 
  • Free wired high-speed Internet 
  • Blackout drapes/curtains 
  • Individually furnished 
  • Individually decorated 
  • Cribs/infant beds (surcharge) 
  • Yard 
  • Room service (limited hours) 

Where to Eat

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10 AM.

Mr Chile La Quinta Ave - This restaurant specializes in seafood and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Spa Services

  • Manicures and pedicures 
  • Massages 

Hotel Policies


Check-in time starts at 3 PM


Check-out time is noon

Payment types

You need to know

Extra-person charges may apply and vary depending on hotel policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No onsite parking is available.

No rollaway/extra beds available

No pets or service animals allowed


The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Fee for full breakfast: MXN 70 per person (approximately)
  • Airport shuttle fee: MXN 1570 per person (roundtrip)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. No pets and no service animals are allowed at this property.

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