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Hotel Cielo

3.5 star property
Comfortable hotel near the beach

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Hotel Cielo

Photo gallery for Hotel Cielo

Property grounds
Terrace/patio
Family Room, Balcony
Pet-friendly
Shower, free toiletries, hair dryer, towels

Overview of Hotel Cielo

Reviews
8.6

Excellent

Popular amenities

  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping
  • 24/7 front desk24/7 front desk24/7 front desk

Explore the area

Map
Calle 4norte s/n entre 5ta y 10av - Col, Playa del Carmen, QROO, 77710
  • Popular LocationCarboncitos1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationLos Tapetes1 min walk
  • Popular LocationPlaya del Carmen Main Beach3 min walk
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Room options

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 248 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 387 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 5
  • 1 Twin Bed, 1 King Bed and 1 Double Bed

View all photos for Standard Room

In-room safe, individually decorated, individually furnished, desk

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • 248 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
  • 269 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Balcony

Family Room, Balcony

Family Room, Balcony

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Ceiling fan
Private bathroom
Netflix
  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

Hotel Cielo is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is on the Strip and near the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Xaman Ha Aviary and Cenote Chaak Tun are also worth visiting. Scuba diving and water skiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and hiking/biking trails nearby.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Playa del Carmen Maritime Terminal - 5 min walk
  • Quinta Alegría Shopping Mall - 9 min walk
  • Mamitas Beach - 13 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Fives Rooftop - 2 min walk
  • La Vagabunda Centro - 1 min walk
  • Los Tapetes - 1 min walk
  • Karen's Restaurant - 1 min walk
  • Hard Rock Cafe Playa del Carmen - 1 min walk

About this property

Hotel Cielo

Hotel near Xplor Theme Park
Close to Playa del Carmen Maritime Terminal and Quinta Avenida, Hotel Cielo provides a rooftop terrace, a restaurant, and more. Active travelers can enjoy ecotours at this hotel. Stay connected with free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), access to a nearby health club, and tour/ticket assistance
  • Beach towels, multilingual staff, and a 24-hour front desk
  • Smoke-free premises, luggage storage, and concierge services
  • Guest reviews speak well of the location
Room features
All guestrooms are individually furnished, and boast comforts such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches like free WiFi and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch TVs with Netflix, streaming services, and digital channels
  • Ceiling fans, daily housekeeping, and desks

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Carboncitos

Things to do

  • Ecotours

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Paper towels
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 500 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cielo Hotel
Cielo Playa del Carmen
Hotel Cielo
Hotel Cielo Playa del Carmen
Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico
Hotel Cielo Hotel
Hotel Cielo Playa del Carmen
Hotel Cielo Hotel Playa del Carmen

Frequently asked questions

Is Hotel Cielo pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Cielo?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hotel Cielo?

Check-out is at noon.

Does Hotel Cielo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Cielo located?

Offering direct access to the beach, this Downtown Playa del Carmen hotel is in the city center and within a 5-minute walk of Quinta Avenida and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Mamitas Beach are also within 15 minutes.

Hotel Cielo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 283 reviews" "
Rating 8 - Good. 98 out of 283 reviews" "
Rating 6 - Okay. 32 out of 283 reviews" "
Rating 4 - Poor. 9 out of 283 reviews" "
Rating 2 - Terrible. 4 out of 283 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janine

Liked: Staff & service
Disliked: Cleanliness
It’s a mold smell in the property. Service is excellent and the bar downstairs is nice. The customer service is very good. Due to the conditions of the property, I won’t stay again. It’s also a perfect location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay and will be back in the near future!
Stayed 4 nights in Mar 2024

10/10 Excellent

Chris

Liked: Property conditions & facilities
Great Old Style Mexico hotel, close to the beach. We loved our stay!
Stayed 3 nights in Feb 2024

6/10 Okay

Ishwor

Travelled with family
Disliked: Amenities, property conditions & facilities
its super noise all night outside the hotel and the internet wifi is so weak that you will not be able to stream anything nor able to do any work on a laptop if required.
Stayed 7 nights in Feb 2024

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and charming hotel. It's a little loud in the evening but if you want to be in the middle of everything you get what you ask for.
Stayed 5 nights in Dec 2023

10/10 Excellent

Vicente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small super clean hotel, cozy, right on 5th ave but without the noise. Great customer service, the restaurant serves first level food. Great steak
Stayed 5 nights in Dec 2023

10/10 Excellent

Dinorah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! We have stayed here several times and each has been excellent
Stayed 7 nights in Dec 2023

10/10 Excellent

Marciel

Liked: Cleanliness, staff & service, property conditions & facilities
Location is everything. Right in the heart of PDC.
Stayed 8 nights in Aug 2023

8/10 Good

Mahmoud

Disliked: Staff & service
Stayed 3 nights in May 2023

4/10 Poor

Gumercindo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches in the room
The service was good no complains there. There were roaches in our room. Very disappointed because this hotel had 4.5 stars when I looked it up. This is definitely not a family friendly area. It is loud outside lots of noise, people music till passed 3am.
Stayed 2 nights in Apr 2023