Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Hotel Hacienda Paradise by BFH

3.5 out of 5
Hotel Hacienda Paradise by BFH
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO

Reviews

8.6

Excellent

Rating 10 - Excellent. 229 out of 438 reviews" "
Rating 8 - Good. 144 out of 438 reviews" "
Rating 6 - Okay. 35 out of 438 reviews" "
Rating 4 - Poor. 14 out of 438 reviews" "
Rating 2 - Terrible. 16 out of 438 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Vladimir

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good stuff.Good location.Not any more.
Stayed 14 nights in Feb 2024
Response from Pablo Gerente de Reservas on Mar 17, 2024
Thank you for your comment and evaluation Vladimir, we look forward to seeing you on your next trip.

2/10 Terrible

FERRUCCIO

Travelled with group
Appena arrivi in struttura L addetto non sa nemmeno se hai pagato o meno, ti lasciano la carta per entrare in camera legata con il nastro..le camera e’ degli anni 70 senza alcuna manutenzione interna,la doccia esce l acqua a gocce..si salva solo la zona perché è in centro..davvero pessimo e non corrisponde assolutamente alle foto..!!!!
Stayed 11 nights in Feb 2024
Response from Pablo Gerente de Reservas on Mar 6, 2024
Apprezziamo il tuo commento e valutazione Ferruccio,Ci dispiace che l'esperienza non sia stata di tuo gradimento, siamo costantemente alla ricerca di un servizio migliore, non vediamo l'ora di vederti nel tuo prossimo viaggio.

10/10 Excellent

Adolfo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and kind.
Stayed 4 nights in Feb 2024
Response from Pablo Gerente de Reservas on Feb 24, 2024
Your comment stimulates and motivates us to continue offering the best service, we look forward to seeing you on your next trip.

6/10 Okay

Rajen

Travelled with family, Business traveller
Liked: Staff & service
The breakfast employees very disorganized
Stayed 9 nights in Jan 2024
Response from Pablo Gerente de Reservas on Jan 26, 2024
We appreciate your comment and evaluation Ragen, the manager is informed of the situation, in order to address it, we look forward to seeing you on your next trip.

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Pablo Gerente de Reservas on Jan 22, 2024
Robert agradecemos su evaluación, estamos buscando, ofrecer un mejor servicio y experiencia a nuestros huéspedes . Lo esperamos en su próximo viaje.

4/10 Poor

Rob

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We got there for a 4 night stay. Upon arrival tv, didn’t work, air conditioning did’t work, and had no hot water. We were told maintenance would be there in 20 minutes. An hour and a half later they showed up and fixed air conditioning and half way fixed tv. We had cold showers for two days at which point we had luke warm showers. On the third day there was no propane so no hot breakfast. Location is great though. We had stayed there before and would consider again.
Stayed 4 nights in Dec 2023
Response from Pablo Gerente de Reservas on Jan 22, 2024
Rob, we appreciate your evaluation and above all your comment, we are busy improving every aspect of the hotel, we look forward to seeing you on your next trip.

2/10 Terrible

CHIRAG

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be blacklisted. Our family vacation experience was disaster staying at the hotel since we checked in day 1. We were starting from low bar as our first choice hotel fell through turned out to be scam booking through Expedia. To our dismay there was no hot water available, for entire 5 days of our trip. Cockroaches in bathroom in each of the 3 rooms, all rooms had musty odor, towels provided had stains looked like blood, no phone in room, no microwave. We were stuck and out of luck as everything else was sold out. Location is convenient to Playa beaches and downtown area. how do you run hotel with no hot water ? Expedia needs to do better job listing properties on their site, vet out reviews as of writing review property had 8.6 rating which is scam. do not book even as last option.
Stayed 4 nights in Dec 2023
Response from Pablo Gerente de Reservas on Jan 26, 2024
We are sorry that your experience was not satisfactory, we appreciate the comment and evaluation, we hope to be able to make it up to you on your next trip.

4/10 Poor

Shawn

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I can honestly say this is probably the worst hotel I have ever stayed at. There was no hot water for the first two days of my stay. Even after they "fixed" the issue, the hot water was not hot, it was more lukewarm. Pros: - The front desk staff were helpful and pleasant to speak with. - The free morning breakfast was good. Each day there were changes to the menu. Cons: - No hot water for two days and lukewarm afterwards. - Do not stay in the rooms by the restaurant because they play music early in the morning (around 7:15am) which can be heard in the room. - The sheets and towels had stains on them. - No shower gel or shampoo is provided. - The bed was not comfortable. It was very firm. All in all, I would not recommend this hotel.
Stayed 8 nights in Dec 2023
Response from Pablo Gerente de Reservas on Jan 5, 2024
Shawn we are sorry that your experience was not satisfactory, we can solve the water problem, we would like to comfort you in some way, we look forward to seeing you on your next trip.

4/10 Poor

daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Omg no fridge In Cancun no coffee machine .. The restuarant , ,get this they charge for cream for coffee then turned it into a great big deal .... waitress was lacking people skills !! blocks from the beach stay away
Stayed 13 nights in Nov 2023
Response from Pablo Gerente de Reservas on Dec 1, 2023
Daniela, lamentamos los inconveniente, estamos en permanente búsqueda de un mejor servicio, la esperamos en su próximo viaje.

2/10 Terrible

Robin

Travelled with family
Disliked: Staff & service, property conditions & facilities
Desk clerks didn’t know how to locate our reservation even with the reservation number. Door to our room stuck on floor with door only half open, had to be bumped with your shoulder to open all the way. They left their cleaning carts and other junk piled next to our room door. The grounds were in a state of disrepair and the pool needed cleaning. The desk clerks failed to mention the continental breakfast or what was included, when I ask for milk for my coffee they told me that was not included, it would be 10 pesos more. Their juice wasn’t juice, but it was included. I’ve stayed in over 20 hotels in Playa and I can say this was my worst experience. We checked out after one night and found much better accommodations for less.
Stayed 8 nights in Oct 2023
Response from Team Hacienda on Nov 18, 2023
We regret your experience with us, we will certainly improve for you.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Perfect location. Amazing staff. Alma is the best. Nice pool, Ok breakfast. I would stay here again
Stayed 15 nights in Oct 2023
Response from Alma on Nov 8, 2023
Happy day! For us it was a pleasure and a pleasure to serve you, we hope to have the pleasure to welcome you again.Best regards

8/10 Good

Elizabeth

Liked: Staff & service, amenities
The hotel was great. the gardens were unkept. The pool was dirty. That is the only thing. Also do not trust the ATM that is the lobby. It stole $60 for me.
Stayed 5 nights in Oct 2023
Response from Team Hacienda on Oct 18, 2023
thank you for your feedback, we will improve for you.

8/10 Good

Gabriela

Stayed 1 night in Sep 2023
Response from Pablo Gerente de Reservas on Sep 11, 2023
Gabriela el equipo del hotel agradece su evaluación, la esperamos nuevamente en su próxima visita, muy buen viaje.

10/10 Excellent

Hector

Stayed 1 night in Jul 2023
Response from Pablo on Aug 18, 2023
Esperamos que su experiencia en nuestro hotel haya sido placentera en todos los aspectos, y estaremos encantados de darle la bienvenida nuevamente en el futuro.

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent hotel I have stayed there many times. It's very clean, the grounds are well kept and the staff is always friendly and very helpful. The location is 50 yards from 5th avenue but it's never noisy. Excellent bang for the buck.
Stayed 1 night in Apr 2023
Response from Jorge López Hospitality Manager on May 3, 2023
Hello dear Geoffrey, we are very happy to know that you are a frequent customer and that you enjoy your stay with us.We hope to see you back soon to continue creating unique moments

6/10 Okay

Arely

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Apr 2023

2/10 Terrible

sagrario simon-rueda, ariadna

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2023

10/10 Excellent

Katarzyna J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is a bit older which reflects the pluming system to work slower than usually expected. however, the location of it is just a right distance from the main strip which is the most popular area for dining and entertainment. the hotel staff was so sweet and helpful in every aspect of our needs. it was truly difficult to say goodbye.
Stayed 8 nights in Mar 2023
Response from Jorge López Hospitality Manager on May 3, 2023
Good afternoon dear ambassador; We are glad to know that your stay was pleasant.We hope to see you back soon, we will work so that everything works great

6/10 Okay

Marvin

Travelled with partner
Liked: Property conditions & facilities
I liked the location that was close to everywhere. It was very noisy from the bar across the street.other than that it was descent
Stayed 3 nights in Mar 2023
Response from Jorge López Hospitality Manager on May 3, 2023
Dear ambassador, we appreciate your preference; We regret the noise from our neighbors, however, due to our privileged location, this is difficult to control.We hope to see you soon.

8/10 Good

walter

Travelled with partner
Liked: Cleanliness, staff & service
Toilets didn’t flush all the way had to flush 3 or 4 times
Stayed 3 nights in Mar 2023
Response from Jorge López Hospitality Manager on May 3, 2023
Hello dear ambassador, we regret what happened; We are already working on it to improve the experience of our next ambassadors.

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful breakfast and a balcony overlooking a beautiful oasis. The bed was hard, though, and no drinking water was provided.
Stayed 1 night in Mar 2023
Response from Dear Ambassador on Mar 14, 2023
Dear AmbassadorThank you for the kind comment! In deed our beautiful garden is an oasis in the middle of the city, with our frutal trees and our really refreshing pool. Thanks for the feedback that you notice, it help us to work on this so much faster! Inside of your room there was two bottles of water that once that you finished them you could refill at the lobby!We hope that when you returned to our beautiful paradise, youll choose us once again!

6/10 Okay

Salwa

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This was a convenient hotel to stay at. It was relatively quiet most of the days we spent there (9 d) which was surprising, since the location is very central. 2 of the days were quite noisy only bc of guests that started partying between 1-4am live music nearby. In general if you want to live centrally it might be difficult to completely escape the noise. It could help to bring earplugs just in case. The hotel is clean and in case anyone is wondering, they clean it every other day. There is a nice area for lounging by the pool. Breakfast was at Coloretta across the street which was yummy, the staff is nice but unfortunately a lot of them working there are quite confused. On the menu it says that if you are a guest at the hotel you get a free breakfast which includes the following: seasonal fruit water, coffee, one choice of breakfast (such as eggs with toast or hot cakes, etc.) and a bread basket with butter jam. Something was missing from the breakfast every day. They rarely brought the bread with butter/ jam (even after reminding them, and pointing to the menu where it was written). Sometimes the fruit water was missing. Sometimes parts of the main meal. Every day was different. I guess the kitchen staff was different as well bc the food itself was usually really nice but on 1-2 days it was prepared differently/ bland. On the other hand they did compensate us when we waited too long for breakfast with lovely desserts nice cups of coffee without us asking.
Stayed 8 nights in Feb 2023
Response from Jorge López Hospitality Manager on May 3, 2023
Dear Salwa, we are very pleased to know that your stay was pleasant and that you recommend other travelers to stay with us.About breakfast we are working to improve your experience; when you come back with us we will surprise you.

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk reception was excellent. The staff were more than willing to help in all situations. The furniture in rooms was a bit dated but still serviceable. Very nice and well kept pool.
Stayed 14 nights in Feb 2023
Response from Dear Ambassador on Mar 7, 2023
Dear Ambassador Thank you so much for the really kind comment! In Hospitality Wellbeing were proud to have the very best Hospitality Devotees that are at you service at all time, that is just our essence! Thank you for the feedback about the furniture you should know that our furniture is made of typical wood from the area, which is characterized by being darker on the outside and having another color on the inside, so that you can see the beauty of the natural resources that we have in this paradise, so for this the furniture has these small bits where the interior color of the wood shows, to keep this touch of being inside of an Hacienda!We hope that youll come back in the nearest future to tha Riviera Maya and choose us once again!SincerelyDianela GonzalezHospitality Assistant

8/10 Good

Esteban

Stayed 4 nights in Feb 2023

4/10 Poor

Anne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attempted to walk in and book room. Staff stated no rooms available. I went on Expedia and booked it while standing at desk. Suddenly she stated oh yes she found a room … ? I liked the courtyard, breakfast and the room was fair. Very glad there was a secondary door to close to block road noise between main door/bathroom and bedroom areas. As hotel in very busy road. Fridge was full of water, splashed all over floor, They came and fixed next day. No internet, no tv because of no internet. Good thing I had bought data for my phone and had downloaded movies. No fresh linens after 3 day. Had to request towels. Staff was friendly however stated they couldn’t help with no internet. Breakfast across street was good and friendly staff. Good location. No hotel Parking only street parking at a cost, it added up fast.
Stayed 3 nights in Feb 2023
Response from Dear Ambassador on Feb 26, 2023
Were sorry to hear some setbacks that you had in your recent stay with us... Make sure that our Hospitality Devotees specially those who are in the Front Desk welcomes you always, however this time of year is, thankfully, very bussy for the hospitality industry, we hope that youll understand that we meant no harmt. On the other hand, were very glad that you enoyjed our facilities our garden always inspires a lot of peace! We had an issue with the company that supplies Internet connection to our facilities, nevertheless were working to make this better to improve the experiences of all our ambassadors. We lean towards a culture of well-being to all those who visit us, thats why this feedback is very useful to improve faster all these opportunities areas that you mentioned above! As it is mentioned at your Check-in were joined the effort to counteract the damage that chemicals and aerosols cause to our planet, so the cleaning of the rooms is made every other day, and if you wanted a change of towels you just could leave them at the floor and the housekeeper would change it for you! We hope that youll give us the chance to change your mind about us, please, be free to contact our reservations team to book directly with us and have a very good deal on your next visit to the Riviera Maya.SincerelyDianela GonzalezHospitality Assistant

8/10 Good

Nicole, Sunrise

Travelled with partner
Liked: Cleanliness, staff & service
Nice little hotel in the middle of everything. Close to 5th Avenue shopping/dining. Free breakfast was rather tasteless, “lounge” style beds (likely for animals?) in room we’re not very clean, but aside from that no complaints.
Stayed 1 night in Feb 2023
Response from Dear Ambassador on Feb 20, 2023
Dear AmbassadorThank so much for the comment, this observations that you made help us to improve faster those opportunity areas in order to offered a better service for all our ambassadors! Were very glad that you enjoyed pur delicious breakfast at Coloretta! Our pool is awesome in a really hot day like we lived in Playa del Carmen!We hope that youll visit the Riviera Maya again soon and choose us once again!Sincerely Dianela GonzalezHospitality Assistant

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included breakfast at cafe accross street. Approx 8 options. Food was good. Hotel a bit older but nice. Patio doors sticky but ac worked great and pool was cold for kids but refreshing and clean
Stayed 7 nights in Feb 2023
Response from Dear Ambassador on Feb 20, 2023
Dear AmbassadorThank so much for the comment, this observations that you made help us to improve faster those opportunity areas in order to offered a better service for all our ambassadors! Were very glad that you enjoyed our delicious breakfast at Coloretta! Our pool is awesome in a really hot day like we lived in Playa del Carmen!We hope that youll visit the Riviera Maya again soon and choose us once again!Sincerely Dianela GonzalezHospitality Assistant

8/10 Good

Curtis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Clean friendly great location, for being on a busy street it was very quiet. down side plumbing very old very little water preasure
Stayed 3 nights in Feb 2023
Response from Ambassador on Feb 13, 2023
Dear ambassadorThank you for your comment were very glad that you liked our hotel, in did our location is priviliged were right in the heart of Playa del Carmen! We appreciate your point of view about the plumbing it helps us to notice our areas of opportunity and get better for you so with this create wonderful experiences for all our ambassadors!Dianela GonzalezHospitality Assistant

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and my room was cooled down and spotless. I stayed here a few weeks ago and found my go to hotel for Playa del Carmen. Affordable, clean and the location cannot be beat. I live full-time in Cozumel and this is where I come to get away from the island and shop.
Stayed 1 night in Feb 2023
Response from Jessica on Feb 11, 2023
We greatly appreciate your comment, we are very happy to know that your stay with us was pleasant. We hope you can visit us again soon!

2/10 Terrible

Julio

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio de mala calidad, encontrándose la habitación con mal olor y sucia. El televisor nunca sirvió durante la estadía pedí el servicio que lo repararan y nunca lo arreglaron cobran $60 para “echo servicio “ y ni siquiera le cambian las toallas a uno y ni limpian la habitación ,la cama con hundidos y mal olor las fotos del hotel ni se comparan con la realidad es totalmente diferente las instalaciones están muy deteriorado la verdad muy mala la calidad del hotel !!!! Not satisfied esperaba mejor servicio y mejor comodidad
Stayed 2 nights in Jan 2023
Response from Jessica on Feb 11, 2023
Hola Julio, gracias por enviarnos su comentario, la opinion de nuestros Embajadores es de vital importancia para nosotros. Lamentamos que haya tenido algunos malestares durante su permanencia, sin embargo su experiencia nos ayudara' a mejorar.Le recuerdo que el impuesto de Derecho de Sanamiento Ambiental no se cobra por la limpieza de las habitaciones si no para la ejecución de obras de saneamiento ambiental dentro del Municipio de Solidaridad tales como conservación y mantenimiento de playas, tratamiento integral de residuos sólidos urbanos, alumbrado público amigable con el medio ambiente y eliminación de tiraderos de basura a cielo abierto.Quedamos a su completa disposicion por cualquier aclaracion o pregunta.Saludos

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the money. 100 yards from 5th Ave and close to shopping. The freaky tiki bar is across the street and is NOT noisy but it's fun. I will return to this hotel.
Stayed 2 nights in Jan 2023
Response from Jessica on Feb 11, 2023
Hello Geoffrey,We appreciate your comment, knowing that you will visit us again makes us feel very happy! We continue with our mission, to offer well-being in the world of hospitality!Saludos!

6/10 Okay

claudia

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms. Comfortable bed. Pool was decent. The property is old and needs to update bathrooms, they stink most of the time. TV didn’t work properly and hair dryer was broken (they gave us a replacement after a few days). The A/C is old and kept leaking most of the time. The staff was very helpful at all times and tried to do their best to keep guests happy
Stayed 12 nights in Jun 2022
Response from Luis Vázquez on Jul 21, 2022
Dear Mrs. Claudia First of all, thank you very much for your preference and for sharing your comments, for us it is very important to know about your xperience with us, we will work very hard to improve our services and facilities. Our priority is to provide infinite hospitality to our ambassadors and to be a part of their vacation experiences. We would feel very fortunate to host you again and be part of your experiences in the future and charm you with our infinite hospitality.

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the room itself and the balcony, location was amazing.
Stayed 1 night in Feb 2022

8/10 Good

Alan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel, centrally located but far enough away from loud bars and nightclubs. Loved the continental breakfast at the cafe across the street.
Stayed 4 nights in Feb 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2022
Response from Claudia Esquivel on Feb 14, 2022
¡Gracias infinitas Embajador Robert! Lo esperamos con los brazos abiertos.

4/10 Poor

Roger

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Maintenance lacking
We had a couples 2 night stay to end our trip. The AC unit barely kept the room cool enough to sleep so that was disappointing. The water pressure in the shower was very weak & the water temperature was not warm enough to take a comfortable shower which was the most disappointing. Also the shower door was misaligned making it unable to close & the door to the bathroom had a handle that the screws holding it together were loose. Maintenance is lacking in this hotel & I wouldn’t stay there or recommend it to anyone.
Stayed 2 nights in Jan 2022
Response from Claudia Esquivel on Jan 21, 2022
Dear Ambassador Roger, I feel so disappointed too to read this comment, I offer you my apologies that we could not fix this at the moment of your stay. Right now, we are working on a really detail plan to improve in terms of maintenance. We understand and I will love you to give us a second opportunity, to proof what we are. Sincerely,

10/10 Excellent

Lizeth

Stayed 1 night in Jan 2022

10/10 Excellent

Susan

Stayed 1 night in Jan 2022
Response from Claudia Esquivel on Jan 12, 2022
¡Gracias Susan! Te esperamos próximamente.

10/10 Excellent

tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed with kids and a cat.
Clean, had our cat with us, very accommodating.
Stayed 2 nights in Oct 2021
Response from Claudia Esquivel on Nov 3, 2021
Dear Tanya, We will be more than happy to welcome you again with all your family! See you soon!

8/10 Good

Miguel Marino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to 5th Avenue, room cleaned daily
Stayed 9 nights in Oct 2021
Response from Claudia Esquivel on Oct 18, 2021
Dear Miguel, Thank you so much for your comments! As you mentioned, the location, the wifi, service and cleaning are part of what we offered to you. Have a nice day!

2/10 Terrible

Djordje

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this place
Stayed 4 nights in Oct 2021
Response from Xperience Hotels on Oct 9, 2021
Dear Ambassador Djordje, we regret not having met your expectations and any inconvenience during your stay. Sincerely, Víctor. Xperience Hotels Supervisor.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfecta ubicación, muy cerca de la playa y de la 5ta av en playa del carmen. Limpio y muy seguro
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property placed in beautiful area that allows shopping and walking. No parking area, a real problem.
Stayed 4 nights in Dec 2020

10/10 Excellent

Max, Ireland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and space for outdoor activities - excellent staff
Stayed 1 night in Dec 2020

2/10 Terrible

Pascal

Stayed 9 nights in Dec 2020

6/10 Okay

Christoper

Liked: Cleanliness, staff & service, property conditions & facilities
Bait and Switch
The Hotel Hacienda no longer exists. When we arrived it was being updated or torn down. Not sue which. We talked to a worker who made a call and a young lady from across the street came out and said we were staying at the Lahun. Which is where she came out of. It’s a nice hotel with a few hiccups. The Lahun is a modern hotel, your phone operates everything, locks, TV etc. the hotel was relatively new and very clean. Complaints: noisy, open stairwell, you can hear every room on every floor coming and going. Also, our entry light to the room was somehow cross wired with the neighboring room so not only could heat them come home drunk at 1 AM, our light would come on when they turned on there’s. Water problems, when we arrived. No hot water, which they fixed in a few hours, third night, no water at all, fixed by 8 the next morning. Compliments: Great location, very clean. Overall, they can fix some of the items but they can’t fix the open air stairwell creating all the news. Personally, I didn’t like the bait and switch of hotels.
Planned hotel
Actual hotel
Stayed 4 nights in Oct 2020

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent small Boutique Hotel with very friendly and helpfull staff. Absolutely clean. Only the breakfast buffet could be improved.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019