Decent resort but rooms need updating.
It's a huge resort. We were on the very far end in Kantenah, a villa right off of the beach. Unfortunately not many rooms offer good views, only our side window could you see the beach from. Our room smelled really musty, we opened all our windows/doors and put the air on consistently and by day 2 the smell was thankfully gone. The furniture is dated, our cabinet with fridge wouldn't close, drapes were really hard to pull open, if they opened at all (many were ripped at the top as clearly others had the same problem). But the room was clean, bed was comfortable, and bathroom was a good size. We used the outdoor shower only as there is really no way to shower inside as there is no wall or curtain for the tub shower. But that was fine, weather was warm and even if it rained it didn't infringe on the shower area. The beach is beautiful, but areas can get really rocky with windy weather/big waves, nothing the resort can control, but when the rocks aren't bad it's amazing! The pools are really nice, clean, and plenplentyty of room! There's only one place that I was aware of on the Kantenah/Colonel side to return beach towels which wasn't very convenient but not the end of the world. Restaurants were pretty typical of resort foods. They had great fresh fruit. One HUGE complaint, while dining in El Dorado, we saw several cockroaches on the walls, very disgusting! Thankfully we didn't see them at any other restaurant. Overall the resort is nice, great for families with small kids.
Comment from Hotel Management
13-Mar-2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Thank you very much for taking the time to post your review about your recent stay at the Grand Palladium Kantenah; we greatly appreciate comments made by our guests and constantly strive to achieve the highest quality standards.
We are glad to know that overall you had a very good experience with us and we thank you for your sharing your feedback. It’s very unfortunate we weren’t able to meet your expectations in some areas, and we feel very sorry for what happen during your dinner at el Dorado, We have taken notes of your comments to take actions where is necessary.
We would like to see you soon. We will make sure that your highest expectations are fulfilled.