Went with a friend and had a wonderful time. There was never a dull moment, and the service was great. Highly recommend the steakhouse and the Thai restaurants, although make reservations the day before (walked in to the steakhouse and waited 45 min at 9 pm, so not too bad). Room service food was not very good, do not recommend. Highly recommend the Zentropia spa; it is GORGEOUS and very quiet - worth the $10/day just to relax by the pool. Besides the room service food, the only other frustrating part was their app. It was helpful for activities and for general information, but I could never reach an agent via the chat option (this is how they tell you to make dinner reservations). Hopefully they resolve this issue. Finally, it is really helpful to know that you can book in ANY of the Grand Palladium resorts and have access to the other ones (their restaurants, bars, pools, etc). The Kantenah, the Colonial, and the White Sands resorts are all in the same property. They have small shuttles that run constantly to bring you around. But, the only one unaccessible with a reservation here is the Royal Suites. Will visit again for sure.
Comment from Hotel Management
1-May-2017 by Lourdes Estrada Room Division´s Mgr. , Hotel Management
On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them.
We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly.