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Grand Hyatt Playa Del Carmen Resort

5.0 star property
Luxury hotel on the beach, with 4 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
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May 2024

Grand Hyatt Playa Del Carmen Resort

Photo gallery for Grand Hyatt Playa Del Carmen Resort

4 outdoor pools, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Valet parking (USD 20 per day)
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Bathroom

Overview of Grand Hyatt Playa Del Carmen Resort

Reviews
8.6

Excellent

Popular amenities

  • All-inclusive
  • Restaurant
  • Bar
  • Room service
  • Breakfast available
  • Pool

Explore the area

1a Avenida esquina Calle 26, Colonia Centro, Playa del Carmen, QROO, 77710
  • Popular LocationBistro Playa1 min walk
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationQuinta Alegría Shopping Mall4 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

Garden View with 1 King bed with small plunge pool

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 1 King Bed

  • 398 sq ft
  • Sleeps 4
  • 1 King Bed

Hyatt Room with 2 Queen Beds

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Club Room with 1 King Bed

  • 409 sq ft
  • Sleeps 4
  • 1 King Bed

Swim Up Room with 2 Queen Beds

  • 409 sq ft
  • Sleeps 4
  • 2 Queen Beds

Club Partial Ocean View Room With 1 King Bed

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Club Partial Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Ocean Front Room with 2 Queen Beds

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

ADA Hyatt Room with 2 Queen Beds and Roll-in Shower

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Swim Up Room with 1 King Bed

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed

Partial Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Partial Ocean View Room with 1 King Bed

  • 398 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 1 King Bed

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Ocean View Room with 2 Queen Beds

  • 398 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Executive Suite King and Club Access

  • 818 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Club Ocean View room with 1 King Bed

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Grand Suite King and Club Access

  • 613 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Club Ocean View Room with 2 Queen Beds

  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Plunge Pool Suite King and Club Access

  • 579 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

Garden View with 2 Queen bed with small plunge pool

  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

About the area

Playa del Carmen

Grand Hyatt Playa Del Carmen Resort is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district and on the beach. The area's natural beauty can be seen at Mamitas Beach and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular area attractions. Traveling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with scuba diving and snorkeling nearby, or enjoy the great outdoors with skydiving and ecotours.

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 4 min walk
  • Playa del Carmen Maritime Terminal - 18 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • La Vagabunda - 1 min walk
  • Ambasciata d'Italia Ristorante - 2 min walk
  • La Vaca Gaucha - 2 min walk
  • Restaurante Ojitos Mios - 1 min walk
  • Toscana Grill - 2 min walk

About this property

Grand Hyatt Playa Del Carmen Resort

Luxury family-friendly hotel near Quinta Avenida
Located close to Mamitas Beach and Playa del Carmen Maritime Terminal, Grand Hyatt Playa Del Carmen Resort provides a poolside bar, a terrace, and shopping on site. With amenities like a white sand beach and beachfront dining, this hotel is the perfect place to soak up the sun. Treat yourself to a body scrub, a body wrap, or hydrotherapy at Cenote Spa, the onsite spa. The onsite Japanese cuisine sushi bar, Sushi 'n' Raw Bar, features ocean views and al fresco dining. Pilates classes and fitness classes are offered at the 24-hour gym; Grand Hyatt Playa Del Carmen Resort also has a coffee shop/cafe, a garden, and a playground. In addition to a hair salon and an arcade/game room, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with cabanas, sun loungers, and pool umbrellas
  • Full breakfast (surcharge), free bicycle rentals, and valet parking (surcharge)
  • A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and a ballroom
  • Wedding services, a porter/bellhop, and an off-leash area
  • Guest reviews speak well of the helpful staff, overall condition, and location
Room features
All 314 individually furnished rooms feature perks such as laptop-compatible safes and air conditioning, in addition to amenities like free WiFi and sound-insulated walls. Guests reviews give good marks for the clean rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with rainfall showers and tubs or showers
  • 47-inch flat-screen TVs with cable channels
  • Wardrobes/closets, balconies, and coffee/tea makers

All-inclusive details

All-inclusive room rates at Grand Hyatt Playa Del Carmen Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 6:00 PM on request
  • Valet parking on site (USD 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM–11:00 AM for a fee: USD 36 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • La Cocina
  • Sushi 'n' Raw Bar

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Arcade/game room
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels

Entertainment

  • 47-inch flat-screen TV with cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 49 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls, an off-leash area, and pet-sitting services are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 36 per person
  • Airport shuttle fee: USD 153 per vehicle (one-way, maximum occupancy 2)
  • Airport shuttle fee per child: USD 35 (one-way), (up to 11 years old)
  • Valet parking fee: USD 20 per day
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
This property accepts MXN currency only for all onsite payments, including incidentals.

We should mention

This property caters to LGBTQ+ guests
Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Grand Hyatt Playa Del Carmen Resort have a pool?

Yes, this property has 4 outdoor pools and a children's pool. Pool access is from 8:00 AM–8:00 PM.

How much does it cost to stay at Grand Hyatt Playa Del Carmen Resort?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at Grand Hyatt Playa Del Carmen Resort on Apr 7, 2024 start from CA $428.48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Playa Del Carmen Resort pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 49 lbs per pet. There's a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at Grand Hyatt Playa Del Carmen Resort?

Valet parking is available for USD 20 per day.

What time is check-in at Grand Hyatt Playa Del Carmen Resort?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Playa Del Carmen Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Grand Hyatt Playa Del Carmen Resort provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM–6:00 PM on request. A fee of USD 153 per vehicle applies.

Are there all-inclusive benefits at Grand Hyatt Playa Del Carmen Resort?

Some rate plans available at this property are all-inclusive.

Where is Grand Hyatt Playa Del Carmen Resort located?

Located in Downtown Playa del Carmen, this beachfront hotel is in the city center and within a 5-minute walk of Quinta Avenida and Mamitas Beach. Playa del Carmen Maritime Terminal and Xplor Theme Park are also within 6 mi (10 km).

Grand Hyatt Playa Del Carmen Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1003 reviews" "
Rating 8 - Good. 206 out of 1003 reviews" "
Rating 6 - Okay. 97 out of 1003 reviews" "
Rating 4 - Poor. 54 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place !!!
Stayed 4 nights in Mar 2024

10/10 Excellent

Giuseppe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good place to enjoy
Stayed 5 nights in Mar 2024

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place absolutely amazing staff
Stayed 3 nights in Mar 2024

8/10 Good

Tiziano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in Feb 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very noisy at one end of the property and I needed to move rooms. It's beside a loud day club that blares music with a lot of bass, until at least 7pm. It's quiet in the evening, but completely spoiled our peaceful ocean front room. I found it odd there was no soap by the bathroom sink and when I asked for some, was told to use the body wash in the shower. I also left a pair of small, inexpensive earrings on the bathroom counter, and they were gone after cleaning. I assume they were wiped away by housekeeping, which is something I've never experienced or even thought of being careful about. The property is clean and tidy, but it's odd there aren't enough chairs an umbrellas for all guests. At one point my daughter and I had to squeeze onto one lounger because every other lounger and umbrella at the entire restore was taken. How is this possible? Shouldn't there always be more? It was a great location, and nice property, but I expected a bit more luxury for the price.
Stayed 4 nights in Feb 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nothing special. No comfortable chairs to sit in. Occasional bursts of noise from room next door.
Stayed 4 nights in Feb 2024

6/10 Okay

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Shlomo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking forward to my next trip. An amazing time had by all.
Stayed 8 nights in Feb 2024

10/10 Excellent

Robert and Carin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0