This 978-room Riviera Maya resort allows families and couples to enjoy complete vacations without leaving the area. The hotel features a white-sand private beach with umbrella and towels and is directly accessible from the property, and there are 4 restaurants on site. Dance lessons, introductory scuba diving lessons, aerobics, and all manner of games and athletic contests are organized each day, while live music and dance provide entertainment each night. Complimentary wireless Internet access is available in the lobby area. Guests 18 and older can experience the brand new casino that houses 85 slot machines, craps tables, and more. One popular activity is a 3-kilometer (1.8-mile) bicycle tour (surcharge) of the mangrove jungle adjacent to the resort. Like all major Riviera Maya hotels, the resort is equipped with a water-purification system.
A children's club keeps youngsters 4–12 years of age busy with a clubhouse, playground, and various supervised indoor and outdoor activities. Colorful, open-air jitney buses ferry guests to the shopping and entertainment center of Hacienda Doña Isabel, a replica of a 16th-century colonial hacienda, located at the highway entrance to the resort. The Hacienda includes a doctor's office, a pharmacy, bars, a discotheque, and numerous shops arrayed around 2 movie-set-perfect Mexican plazas. Surcharges apply for most services and amenities at the Hacienda, including wireless Internet access (see the All-Inclusive Details section above to learn about Hacienda food, beverages, and entertainment contained in the All-Inclusive plan).
Day and night, trams shuttle guests throughout the resort and to its sister hotels, Gran Bahia Principe Coba and Gran Bahía Príncipe Akumal. At Gran Bahía Príncipe Akumal, Bahia Spa offers a sauna, massage, body and facial treatments, and other services to guests of each resort (surcharges for all spa and beauty products, treatments, and services). 4 dedicated rooms provide guests with either couples or outdoor treatments; guests may enjoy massages right on the beach. The spa requires guests to make advance reservations for massages and spa treatments. Guests in the spa must be 18 or older.