Vue aérienne

Bahia Principe Grand Coba - All Inclusive – Avis

4 out of 5
Bahia Principe Grand Coba - All Inclusive
Carretera Chetumal - Cancun Km 250, Akumal, QROO

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 542 avis sur 1176." "
Note de 8 – Bien, d’après 269 avis sur 1176." "
Note de 6 – Acceptable, d’après 167 avis sur 1176." "
Note de 4 – Médiocre, d’après 109 avis sur 1176." "
Note de 2 – Terrible, d’après 89 avis sur 1176." "

8,6/10

Propreté

8,4/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Claudine

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Superbe complexe mais heureusement que nous étions VIP et avions accès aux autres plages car celle du Coba est petite et très achalandée.
Séjour de 6 nuits en mars 2024
Online Reputation a répondu le 21 mars 2024
Cher invité, Nous vous remercions d'avoir pris le temps d'exprimer vos commentaires sur votre séjour chez nous. Cordialement.

4/10 – Médiocre

Michael Da ponte

Séjour de 6 nuits en janvier 2024
onlinereputationbpcob a répondu le 28 janv. 2024
Dear MichaelThank you for your visit and for your rating.We would love to welcome you back again in the future.Greetings from México,Arnold Domínguez

10/10 – Excellent

Djafer

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Le service peut être amélioré. Le gars du bar à côté de la plage Akumal était très arrogant par ce que je n’avais pas le bon bracelet.
Séjour de 6 nuits en décembre 2023
onlinereputationbpcob a répondu le 30 déc. 2023
Cher DjaferTout d'abord je tiens à vous remercier d'avoir consacrer un peu de votre temps pour nous faire part de la situation. Nous sommes desolés pour la situation decrit. Sachez que votre opinion est vraiment importante pour nous, et tous les commentaires sont transmis à l’administration ainsi qu’à la direction de l’hôtel.Nous espérons que nous pourrons vous accueillir une nouvelle fois à l’hôtel pour pouvoir faire notre possible pour vous satisfaire.Veuillez recevoir l’expression de nos salutations les plus distinguées.Arnold Domínguez.

10/10 – Excellent

PHILIPPE

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très grand complexe avec beaucoup de choix activités repas bars…. Un petit supplément à payer pour accéder à l'ensemble des resorts beaucoup de marche malgré les navettes.
Séjour de 15 nuits en octobre 2023
onlinereputationbpcob a répondu le 9 nov. 2023
Cher Philippe Tout d’abord, nous aimerions vous remercier pour choisir notre hôtel pour passer vos vacances au Mexique!Merci beaucoup pour nous donner l’opportunité de vous servir. Soyez sûr que nous allons tout faire pour que vos prochaines vacances avec nous soient aussi merveilleuses.Cordialement! Arnold Domínguez.

10/10 – Excellent

julien

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super
Séjour de 4 nuits en août 2023
onlinereputationbpcob a répondu le 24 août 2023
Dear JulienThank you for your visit and for your rating. We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 – Excellent

chelsea

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en juillet 2023
onlinereputationbpcob a répondu le 24 juill. 2023
Dear ChelseaThank you for your visit and for your rating. We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Bien

Isabelle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un immense ressort comportant 4 hôtels. Nous étions VIP alors nous avons eu accès à tous les restaurants et les bars des 4 hôtels. Beaucoup d’activités, d’animation, de belles grandes piscines, un beau spectacle de dauphins.
Séjour de 6 nuits en juin 2023
onlinereputationbpcob a répondu le 4 juill. 2023
Chère IsabelleNous vous remercions d'avoir pris un peu de votre temps pour écrire vos impressions sur notre petit paradis!Nous sommes très contents de savoir que vous avez vraiment profité de nos restaurants, l'animation, les piscines et le service reçu.Veuillez recevoir l’expression de nos meilleures salutations,Arnold Domínguez

8/10 – Bien

Antony

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2023
onlinereputationbpcob a répondu le 18 mai 2023
Dear AntonyThank you for your visit and for your rating. We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

4/10 – Médiocre

sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en février 2023
onlinereputationbpcob a répondu le 1 avr. 2023
Dear SandraThank you for your visit and for your rating. We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Bien

Francois

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Température piscine
Étant un très grand voyageur ,Les piscines devraient être chauffées à 28 degrés comme dans tous les autres complexes hôteliers à travers le monde quand les températures nocturnes sont a moins de 20 degrés . C’est le point négatif pour moi car très peut de personnes dans l’eau .
Séjour de 5 nuits en janvier 2022
online reputation a répondu le 19 janv. 2022
Dear Guest, First of all, thank you for choosing our little paradise for your Mexican holidays! We really appreciate that you are taking the time to send us some valuable comments about your stay with us, because is the best award that helps our personal to find every day the motivation and energy to keep on the good work. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplished this goal with you. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- ) Kind Regards, Grand Bahia Principe Coba

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
J'ai fais plusieurs fois tous les hôtels Bahia Principe riviera maya cependant cette année j'ai décidé de changer mais étant repris en établissement VIP et étant cliente Gold j'ai décidé d'y retourner pour les avantages mais je n'ai reçu aucune prestation Gold. Pas d'arrivée anticipée (alors que les chambres restent normalement vide 24h entre chaque clients) Pas de départ tardif, pas de ristourne de 20% au spa ET SURTOUT une chambre très froide sans une seule minute de soleil durant la journée et qui était à côté de la grand route fédérale donc côté terasse un bruit de grand route et côté entrée de la musique DJ jusqu'à minuit. Je terminait un voyage au Mexique de plusieurs semaines et espérait me reposer avant le retour mais non... Le personnel du buffet, des bars et des animations étaient super. Pour ce qui est des restaurants à la carte c'est le même problème depuis des années, on vous pousse à aller vite même en demandant de servir doucement le plat suivant est déjà en attente sur le côté en train de refroidir ou pire ma glace était en attente à 2 mètres alors que je n'avait pas fini mon plat. Pour le reste le buffet est bon, les alcools aussi...
Séjour de 5 nuits en janvier 2022
online reputation a répondu le 21 janv. 2022
Dear Guest, We would like to thank you for taking your time to share your perception about our hotel. We really regret all our services could not meet to your entire expectations, be sure we constantly work with our staff in order to improve the attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to improve every day. Our philosophy is focused on our guests’ satisfaction and we are doing our best to change your perception. Kind regards and have a great day, Karina Guzmán. Bahia Principe Grand Coba

8/10 – Bien

Jean-Paul

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Séjour de 3 nuits en décembre 2021
online reputation a répondu le 21 janv. 2022
Estimado Huésped, Muchas gracias por su valoración y calificación, nos hubiera encantado conocer su opinión. Esperamos darle la bienvenida nuevamente. Karina Guzmán. Bahia Principe Grand Coba

10/10 – Excellent

Sabrina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Établissement exceptionnel
Séjour de 8 nuits en décembre 2021
online reputation a répondu le 20 janv. 2022
Dear Guest: Thank you for choosing our facility as your holiday destination. We are looking forward to your next visit to spend here another memorable holiday. Best regards, Karina Guzmán. Bahia Principe Grand Coba

6/10 – Acceptable

Crys

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
En general es un buen hotel... Deja un poco que desear en cuanto alimentos, la comida sin que no es mala le falta sabor. Yo había ido en 3 ocasiones anteriores hace varios años y ahora que volví a ir hay muuuucha diferencia.
Séjour de 3 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Estimada Crys,¡En nombre de la dirección y todo el personal del Grand Bahia Principe Coba nos gustaría enviarle nuestro agradecimiento por elegirnos para disfrutar sus vacaciones!Gracias por compartir con nosotros sus comentarios de mejora ya que nos ayudan fuertemente a mejorar la calidad de nuestros servicios a nuestros futuros huéspedes.Esperamos recibirles de nuevo en un futuro.Saludos cordiales,Arnold Domínguez

8/10 – Bien

Lashorn

Voyage en groupe
Points forts : Propreté, service et personnel
The property was safe and clean. The food was great. The staff was friendly. I was hoping for more cultural entertainment. The snack bar needed more food options at night
Séjour de 4 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Dear LashornAllow us to thank you for choosing our hotel to spend your holiday!We appreciate you are letting us know your comments and observations. We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

6/10 – Acceptable

Sonia

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
N/A
Séjour de 4 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Dear SoniaOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.Your evaluation is of special importance. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 – Excellent

Katherine

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en avril 2024
onlinereputationbpcob a répondu le 17 avr. 2024
Dear KatherineThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Bien

Libor

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 3 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Dear LiborThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

10/10 – Excellent

Kimberley Donna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would highly recommend the Coba resort. Entertainment and staff were amazing! Food was awesome!
Séjour de 7 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Dear KimberleyThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

8/10 – Bien

Y Luong

Points forts : Propreté, service et personnel
Good for kids
Séjour de 7 nuits en avril 2024
onlinereputationbpcob a répondu le 14 avr. 2024
Dear GuestThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 – Excellent

Alan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
onlinereputationbpcob a répondu le 13 avr. 2024
Dear AlanThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

4/10 – Médiocre

Jennifer

Points forts : Service et personnel
Never will I stay here again please read carefully if your traveling with kids. 1st of all this resort coba does not offer room service nor are you able to get food from the snack bar and eat by the pool. The rooms are a bit out dated. I guess you get what you pay far but we will not return. I find it to be so inconvenient for them to not offer room service. Note there is no elevators either so we had to go up and 3 flights of stairs. Barely in plugs in room to charge electronics the tv in our room was also extremely small. Also if you are looking at doing activities don’t stay here transportation is extremely expensive just from coba to Xel-Há we paid $200 for a family of 8ppl
onlinereputationbpcob a répondu le 12 avr. 2024
Dear JenniferWe would like to thank you for taking your time to share your perception about our hotel. We really regret our services could not meet to your entire expectations, be sure we constantly work with our staff in order to improve the attention we offer to our valuable clients and we are open to receive all suggestions, criticism and compliments because this is the best way we will be able to be better every day. Thank you again for your comments and we wish you all the best and a great day!Our best regards!Arnold Domínguez

10/10 – Excellent

Mehrdad

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Family friendly and free daycare option for kids above 4. Amazing entertainment team.
Séjour de 7 nuits en avril 2024
onlinereputationbpcob a répondu le 12 avr. 2024
Dear MehrdadThank you for trusting Bahia Principe Grand Coba!It is great to know that you enjoyed your family holidays with us! If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Kind regard from Mexico,Arnold Domínguez

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et commodités.
Encantada Es un gran todo incluido
Séjour de 4 nuits en avril 2024
onlinereputationbpcob a répondu le 16 avr. 2024
Dear MichellwThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services and the staff friendliness. Sending you our best regards from all the team,Arnold Domínguez

10/10 – Excellent

Johan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The resort is huge and had plenty to explore and do.
Séjour de 6 nuits en février 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear JohanThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

8/10 – Bien

Durral

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My family of 5 spent Easter break at Bahia Coba. It was our 3rd time in Mexico, but first at a Bahia property. Pros Spacious rooms, comfortable beds, strong AC, great variety at the buffet, multiple pools, and good bar staff. We head an early flight and arrived at 8am. We had immediate access to the resort and our rooms were ready by 10am. Very appreciated Cons A la cartes are booked 10 days prior to arrival. You need to download their app to make selections. The app is horrendous!! There isn’t really a quiet area of the resort. Pools are named “ party” and “quiet” but the quiet pool has people blasting music on portable speakers and entertainment staff are constantly talking on a microphone. Not enough lounge chairs around the pools.
Séjour de 6 nuits en mars 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear DurralThank you for taking the time to share your feedback of your recent stay in our hotel.Your comments help us to take the necessary measures to improve the services in the areas mentioned; we will share this review with our entire team in order to let them know where we need to work harder. We hope to welcome you back in the future, it would be wonderful to say hello to you again!Our best regards from Mexico,Arnold Domínguez

8/10 – Bien

Omar alejandro

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Todo bien menos; el horario de las albercas, cierran muy temprano, no dieron la botella de bienvenida que ofrecieron y en semana no hay madie a quien pedir información del hotel mas que en recepción.
Séjour de 4 nuits en avril 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Estimado Omar Alejandro Lamentamos no haber cumplido sus expectativas en los puntos que menciona. Agradecemos su confianza y puede tener la seguridad de que haremos nuestro mejor esfuerzo para mejorar cada día aun más.Saludos cordiales,Arnold Domínguez

10/10 – Excellent

Masoud

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had great time
Séjour de 7 nuits en avril 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear MasoudThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

8/10 – Bien

Morgan Haley Rose

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 6 nuits en avril 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear MorganThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 – Excellent

Anna

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
I absolutely loved this property and it was a great value! Every once in a while the staff was not fawning and drooling over us- like when the front desk girl made a face showing disbelief when I told her we were never given a card for towels. There was a chemical smell in the room, particularly the bathroom- it smelled toxic. There was a broken tile near the seam of the tub. HOWEVER, the room was so CLEAN and nice. The VALUE for this property is outstanding. Rooms are kind of like Hampton Inn. My daughter was THRILLED with the buffet, I was not thrilled, but really really liked it. Entertainment was top notch. Grounds were awesome. Beach was great but coral is washed out- still tons of tropical fish. I have never been to an all-inclusive before, and tend to take more culturally immersive vacations- but boy oh boy- we had an absolute blast. It was a true VACATION.
Séjour de 5 nuits en mars 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear AnnaOn behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Coba !We are thrilled to read you loved our entire facilities and the beautiful beach that offers all our clients the best places to swim and relax. It makes us proud to prove you felt the excellent atmosphere we have created for our guests. It is important for us that all our guests take the best impression from our resort, we always make our best to adapt us to every guests and get their satisfaction. We hope to welcome you back in the future. We will make sure your stay is nothing else but a great experience once again.Kind Regards from sunny Mexico,Arnold Domínguez

10/10 – Excellent

Autumn

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room AC was ok. The room felt damp all week.
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 9 avr. 2024
Dear AutumnOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We hope to welcome you back in the future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

10/10 – Excellent

Jalal

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 7 avr. 2024
Dear JalalThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Bien

valerie

Voyage en groupe
Points forts : Propreté, service et personnel
They room where outdated
Séjour de 4 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear ValerieOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We hope to welcome you back in the near future, it will be wonderful to say hello to you again!Our best regards!Arnold Domínguez

10/10 – Excellent

Flor Angelica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The service is excellent! Food is good, pools are nice, rooms are very comfortable. I would love to come back again.
Séjour de 4 nuits en mars 2024
onlinereputationbpcob a répondu le 7 avr. 2024
Dear Flor AngelicaOn behalf the management and all our staff, we would like to send you our warmest appreciation for choosing to be guest in our resort.We are glad to know that you have enjoyed our facilities and the service that was provided during your stay. We hope to have the opportunity to welcome you again in the future.Our Best regardsArnold Domínguez

6/10 – Acceptable

David

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Pools are only 2 ft deep , kids in the adult pool not enforced never seen that before and pretty sure a bartender drugged me i had 1 drink and was passing out . No chairs available and they dont inforce the no holds rules . The food was ok, not great , You can only go to 2 restaurants per stay . Really busy place basically its a big kids park . On the plus side they did remember my birthday and had a bottle of champagne for our honeymoon. . Service was good over all but beach was far away and not great and pool are way to shallow with no chairs to use . If they enfored a few rules it would be a much better experience.
Séjour de 5 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear Mr. HallThank you for your feedback regarding your recent stay at our hotel resort. It will certainly help us to keep focus on customer satisfaction and fulfillment of our hotel standards.We sincerely regret for have not met some of your expectations. Please be sure that we keep on working to improve our services.We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kindest regards from the Sunny Mexican Caribbean!Arnold Domínguez

4/10 – Médiocre

Francesca

Voyage en famille avec de jeunes enfants
Points faibles : Service et personnel, état et installations de l’hébergement
We had a terrible time getting any help or customer service at this hotel. The staff are really unhelpful, especially at check in. It’s a large confusing complex which you have to work out yourself with a map on your phone. There is a train buggy service which has different routes which is also really confusing. We only took it once to the beach and back. The beach is quite small and the sand is really sharp and rocky and the seabed is basically a rock pool and you can get injured really easily in the water. Apart from the breakfast buffet the food is really mediocre. The water park for children is the best thing about the hotel but there’s no where near enough sun beds for the number of people staying at all.
Séjour de 5 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear FrancescaWe really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service.We hope to welcome you back to provide you a better experience. Receive our warmest regards from Mexico, Arnold Domínguez

10/10 – Excellent

Luis

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The dining options are on point. The entertainment team was amazing. All the staff went above and beyond.
Séjour de 8 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear LuisThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants and the personal attention our colleagues offer!It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

2/10 – Terrible

Julio Arturo Malpica

Séjour de 4 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear JulioThank you for choosing Bahia Principe Grand Coba.We would have liked to know your opinion regarding your recent stay. Best regardsArnold Domínguez

10/10 – Excellent

Anna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff was very friendly. Beach is very rocky, be aware.
Séjour de 8 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear guest,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

6/10 – Acceptable

melissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités
I liked the pool areas. My boys really enjoyed the teen club. The bars were decent. The beach was nice. The restaurants were nice as well. Didn’t like the buffet. The food was mediocre on the Buffet. The room had small bugs. Check in was okay. Could have been better. The girl didn’t explain anything. Didn’t give me towel cards or wifi info had to keep coming back to the front for things she missed. Received a small bottle of tequila for VIP. The hostess and waitresses were a bit rude and not personable. The first day was a bell. Thought it was racist and bias. They cater to Caucasians a bit more so I felt a little out of place. It did get better and I met some nicer people on the property. The bartenders were nice. The housekeeper was also pleasant. Overall it was a good stay. Transportation to and from the airport was private and we liked it. It did take a little over an hour to get to and from.
Séjour de 5 nuits en mars 2024
onlinereputationbpcob a répondu le 3 avr. 2024
Dear MelissaWe would like to thank you for taking the time to write us your comments about your stay in Bahia Principe Grand Coba.Thank you for letting us know your observation which are very valuable for our work team, be sure we are committed to improve the areas needed to guarantee the entire satisfaction of our future clients. We hope to receive you again at The Mexican Caribbean. it will be wonderful to say hello to you again!Receive our warmest regards,Arnold Domínguez.

10/10 – Excellent

Dmitriy

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The best Kids Club among other resorts
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 6 avr. 2024
Dear DimitryThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed the services specially the Kids Club. Sending you our best regards from all the team,Arnold Domínguez

6/10 – Acceptable

Azucena

Voyage en famille
Points forts : Propreté, commodités
Points faibles : Service et personnel
Front desk people are terrible.. AC NOT WORKING PROPERLY.
Séjour de 5 nuits en mars 2024
onlinereputationbpcob a répondu le 3 avr. 2024
Dear Azucena,We appreciate you taking time to express your comments about your stay with us.All comments, observations and suggestions are welcome in our work team, they help us to improve the area needed. Please be sure that we keep on working to improve our services.Kindest regards,Arnold Domínguez

10/10 – Excellent

Rocky

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
No complaints everything was great.
Séjour de 2 nuits en mars 2024
onlinereputationbpcob a répondu le 3 avr. 2024
Dear RockyThank you for choosing our resort for your holidays.We are very happy to know that you enjoyed all the services. We hope to welcome you back in the near future.Sending you our best regards from all the team,Arnold Domínguez

4/10 – Médiocre

Ronald David

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
Property was subpar. Railing falling off the balcony with was next to what seemed to be a water treatment area, so it smelt of sewage the whole trip. TV’s didn’t work, lots of ants in our room. Turned out it also wasn’t “all inclusive” we had to pay extra for wine etc. They didn’t stock the room refrigerator. $20 USD for a bag of chips. Will be trying a different resort.
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 3 avr. 2024
Dear Ronald DavidThank you for your feedback regarding your recent stay at our hotel resort.We truly understand your review and appreciate the opinion that all of our present and future customers may have. We thank you for letting us know your observations and we sincerely regret for have not met some of your expectations.We will share this review with our entire team in order to let them know where we need to work harder. We hope to have the opportunity to welcome you again in the future.Our Best regardsArnold Domínguez Bahia Principe Grand Coba.

10/10 – Excellent

Margaret Anne, Grand Falls-Windsor

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 9 nuits en mars 2024
onlinereputationbpcob a répondu le 3 avr. 2024
Dear MargaretThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 – Bien

Lana

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the place, well maintained, but very overpriced for any thing u needed to buy on resort. 35$ US for a bag of Doritos!!!!
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 1 avr. 2024
Dear LanaAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We hope to welcome you back in the future, it will be wonderful to say hello to you again!. Our best regards from sunny Mexico,Arnold Domínguez

10/10 – Excellent

steven

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love the resort! Only small issue is booking restaurants on-line. The option of adding rooms to the reservation wouldn’t work, so families were sitting at different tables. Also the more popular restaurants are fully booked for the week, even if you check in early on-line.
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 1 avr. 2024
Dear StevenThank you for letting us know your observation regarding your experience. Every word is welcomed as it helps to improve the quality of our hotel and motivates to be the best hotel in the Riviera Maya.We hope to welcome you back in the future, it would be wonderful to say hello to you again. Our best regards!Arnold Domínguez

10/10 – Excellent

Michelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
My husband booked this resort and at first I was skeptical as we have never stayed at a Bahia Principe Resort. The Grand Coba exceeded our expectations. From check-in to check-out, everything at this resort is done efficiently and smoothly. Considering we stayed during Spring Break and the resort is at its peak busy season, the staff were always friendly and courteous. There was always something to do everyday. Even if you plan to lounge at the pool, you will not be bored as the entertainment crewq lead by Eder do an amazing job entertaining and engaging guests. The food selection at the buffet was amazing. We never went hungry. We tried the Mashua Nikk
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 1 avr. 2024
Dear MichelleThank you for choosing our little paradise for your Mexican holidays!Our mission is to exceed our guests expectations and we are glad to know that we accomplished this goal with you.There is no better reward for our work than reading the excellent time that you had due the excellent services and attention from all our staff. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Receive our warmest regards from Mexico, Arnold Domínguez

8/10 – Bien

Marlous Alexandra

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The only suggestion I have is to be more transparent about the options at check in time. We had to wait 5 hours to check in and the only thing offered to us was the quiet room. It was unbearably hot and it would’ve been way less frustrating if we were offered use of the pool while we waited. We could've cooled off this way and been much more comfortable waiting after not having slept from our overnight flight. Otherwise everything about the stay was awesome! Quiet clean room, easy to roam around, very clean grounds, amazing staff and accessibility
Séjour de 4 nuits en mars 2024
onlinereputationbpcob a répondu le 31 mars 2024
Dear AlexandraThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

10/10 – Excellent

MAUREEN

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We checked in online before arriving. Simple check in upon arrival. Shuttled to our rooms with luggage via carts. Excellent customer service and access to all resorts. Food options were amazing. Pools were clean and the beach was great.
Séjour de 7 nuits en mars 2024
onlinereputationbpcob a répondu le 31 mars 2024
Dear MaureenThank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Receive our warmest regards,Arnold Domínguez