Simply beautiful place~~
The property is beautiful. The service is great. The villas with the private pool and jacuzzi are the perfect combination for a relaxing getaway. It is definitely the Banyan Tree standard.
**But they definitely overcharge if you ask to customize a salad/dish.
** They charged $40 for the 1st breakfast buffet, then the second time it was $28 for the same thing.
**I asked for a simple green salad with cherry tomato. They charged $16 for a salad with few romaine and few dehydrated arugula and tomatoes. (There was no cheese or anything special) Dressing on the side.
**The papaya salad with shell crab at Saffron is delicious and addictive. After eating there 3 times, I asked if they can put more papaya. Of course they did, but at a cost of $30... for a papaya salad.
**They provide complimentary 2-3 pieces of fruits per day in room(banana, pear, mango, Red Dli Apple). Which I liked none. But they refused to provide fresh papaya when I asked (they serve that at the buffet daily, and it is probably the cheapest fruit in mexico) I took a taxi $25 r/t) to town to get it.
Overall, the resort itself is beautiful, attentive staff, great spa.
Comment from Hotel Management
22-Jul-2016 by Peter Hechler, Hotel Management
Dear guest, Thank you for your detailed review. Please accept my apologies for the inconsistencies in service, I never like to hear such comments nevertheless I appreciate your honest opinions and this will assist us to ensure we maintain focused on providing only the very best to our guests. All comments have been addressed and I can assure you that immediate improvements have been made. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,