Ratings based on 440 Verified Reviews

4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller fromNew Jersey

Excellent

Posted 20-Feb-2017
Went there with my wife and 15 old son. Truly amazing experience. Highly recommended. Hotel fulfilled our expectations in each way.
Comment from Hotel Management
21-Feb-2017 by Peter Hechler, Hotel Management
Dear Y.K., Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Excelente opción para parejas

Posted 8-Feb-2017
Pros: El complejo en general, las habitaciones y el personal.
Cons: La limpieza de la playa y la ambientación del bar.
Location: El complejo de Mayakoba es impresionante, vale mucho la pena tomar el viaje en lancha por los manglares y/o la ruta en bicicleta o caminar por la ruta
Me hospedé en el hotel 3 noches y en general fue una muy buena experiencia, el personal del hotel de lo más amable y realmente buscan hacer todo lo posible para darle gusto al huésped. Las villas en general son espectaculares, grandes espacios, alberca privada, baño con regadera y tina al aire libre, jardín, todo lo que uno pudiera pedir. Los alimentos en los restaurantes también de lo mejor, fuimos al Saffron y al Tomahawk a cenar y ambos fueron una muy buena experiencia, el desayuno también muy agradable y la comida en el restaurante Sands, en la playa también mu buena. Solo hay dos cosas que creo que se podrían mejorar, la primera es la limpieza de la playa, entiendo que hay factores naturales que son inevitables, como el exceso de algas que había, pero también había mucha basura que debería de retirarse, la playa no es el punto fuerte de este hotel. Por otro lado creo que también podría haber un poco más de ambientación en el bar, ni siquiera hay música de fondo, no digo que debería de ser una discoteca, pero estar en un bar en la noche totalmente en silencio se siente raro desde mi punto de vista.
Comment from Hotel Management
21-Feb-2017 by Peter Hechler, Hotel Management
Estimado huésped, Gracias por su reciente estancia y como siempre apreciamos verdaderamente sus comentarios y sugerencias, esto nos ayuda a mantener nuestros altos estándares y asegurarnos de que no sólo encontramos sino que seguimos superando todas las expectativas de los huéspedes, hemos tomado nota de sus comentarios y estos serán utilizados de manera constructiva para perfeccionar nuestra experiencia en Banyan Tree Mayakoba. Realmente agradecemos su reciente visita y esperamos que elija Banyan Tree Mayakoba la próxima vez que esté en Playa del Carmen. Saludos cordiales,
4out of 5
Recommended
for Everyone
by A verified traveller fromBoston

Amazing service in a very romantic setting.

Posted 7-Feb-2017
We came to celebrate 35 years together, and did we get pampered!! It's such a romantic setting with close attention to detail that makes for a very special experience. Yuri received us graciously and checked in on us periodically. At the he beach club we were spoiled daily by Gamaliel, who took great pride in making our stay memorable. The only downside was a strong mildew smell in our otherwise spotless and beautifully appointed villa.
Comment from Hotel Management
21-Feb-2017 by Peter Hechler, Hotel Management
Dear Maria, Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken all your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba experience. Kind regards,
5out of 5
Recommended
for Couples
by A verified traveller frommexico

Excelente hotel con alberca privada

Posted 6-Feb-2017
Excelente hotel para ir con la pareja o con la familia súper calidad súper servicio
Comment from Hotel Management
21-Feb-2017 by Peter Hechler, Hotel Management
Estimado Jose, Muchas gracias por su comentario. Esperamos poder darle la bienvenida a Banyan Tree Mayakoba pronto. Saludos cordiales,
5out of 5
Recommended
for Everyone
by A verified traveller

Surpassed expectations

Posted 1-Feb-2017
Awesome stay, definitely will return. Expensive and worth it.
Comment from Hotel Management
21-Feb-2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your rating and wonderful comment. We look forward to welcoming you soon. Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Excellent

Posted 1-Feb-2017
Most beautiful hotel we have ever been to. Surprised it wasn't even more expense. Staff to guest ratio was 5:1.
Comment from Hotel Management
10-Feb-2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your wonderful comment. We hope to be able to welcome you back in the near future. Kind regards,
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 31-Jan-2017
Banyan Tree Mayakoba is in a beautiful area, and the resort itself is spectacularly designed, with first class service, great food, and a very laid back feel. It was a perfect place for a quick relaxing trip with my wife. We're hoping to return soon.
Comment from Hotel Management
1-Feb-2017 by Peter Hechler, Hotel Management
Dear Traveler, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller frommexico

Simplemente Excelente

Posted 29-Jan-2017
Hotel de supercategoria muy exclusivo en hermoso lugar
Comment from Hotel Management
1-Feb-2017 by Peter Hechler, Hotel Management
Estimado Jose, Muchas gracias por su comentario. Esperamos poder darle la bienvenida a Banyan Tree Mayakoba pronto. Saludos cordiales,
5out of 5
Recommended
for Everyone
by A verified traveller fromchicago IL

The best resort in Playa

Posted 17-Jan-2017
Everything that you can expect was perfect The room was AMAZING The food Was great The staff was super friendly & helpful Definitely worth the money
Comment from Hotel Management
23-Jan-2017 by Peter Hechler, Hotel Management
Dear Idar M, Thank you for your wonderful review, mentioning the attentive service by our people and the quality of the food. We hope to have the opportunity to welcome you back soon. Kind Regards,
5out of 5
Recommended
for Everyone
by A verified traveller

What a wonderful stay....great staff

Posted 13-Jan-2017
Thank you for a Most memorable vacation. We look forward to our next return.
Comment from Hotel Management
23-Jan-2017 by Peter Hechler, Hotel Management
Dear traveler, Thank you very much for staying with us. We hope to have the opportunity to welcome you back soon, Kind Regards,