Private resort getaway
Visited Banyan Tree for four nights in March. The villa was perfect, and while the resort was at or near capacity, when at our villa, we had the sense of being the only ones there. The private outdoor space, including the pool, allowed of an easy late night swim, or reading in the lounge chairs.
The service throughout was excellent. Any request to shuttle us elsewhere on the property was immediately handled with a smile. We had five meals (dinner, lunch twice, and breakfast twice) on the property and all were excellent. The tour agent one site helped us choose a private trip to Tulum, which was then best service one could request.
The attention to detail was quickly noticed in the resort having insect repellent available in the room. (I did use it during the sunset hours while sitting outside, but it was not needed during daytime sunbathing.)
Comment from Hotel Management
24-Mar-2017 by Peter Hechler., Hotel Management
Dear Steve, Thank you for your stay and feedback of your Banyan Tree Mayakoba experience. We hope you'll choose our Sanctuary for the Senses the next time you're in Playa del Carmen. Kind Regards,