Ratings based on 275 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
100% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified traveller from United States

Villa's are so nice you don't want to leave!

Posted 25-Aug-2015
Pros: Staff is very polite. Rooms are well kept. Everything has a beautiful view and a smiling face!
Cons: honestly, I can't think of anything!
Location: Close to Playa Del Carmen, which has tons to do, but you won't want to leave the beautiful resort! It has everything you need!
Our honeymoon experience was amazing. The pictures are beautiful of the resort and villa's but in person will take your breathe away! The staff treats you wonderfully and the food is to die for! Money well spent! The beach is clean and has comfort chairs and cover from the sun. Villa's are wonderful with beautiful bathrooms and a awesome pool! We didn't feel the need to leave the resort! Would love to try other locations and visit this location again as well! Couldn't ask for a better vacation!!!
Comment from EPC
1-Sep-2015 by Michael Näther, EPC
Dear Guest: First of all another Thank You for picking Banyan Tree Mayakoba on the special occasion of your honeymoon. We are delighted that you enjoyed your time with us and truly appreciate you sharing your experience with others. Thank you in particular for mentioning the comfort of your private villa and the service provided by our people. We certainly hope to have the pleasure of welcoming you back in the future. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent, but...

Posted 24-Aug-2015
Excellent, one of the best hotels i ever visited. But VERY expensive.
Comment from EPC
27-Aug-2015 by Michael Näther, EPC
Dear guest, Thank you for your comment. We are delighted that you qualify your experience at Banyan Tree Mayakoba as excellent. Regarding to our prices, we have taken note of your comment and will take to carefully into consideration. With warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveller from カリフォルニア州ベイエリア

プライベート感たっぷりなヴィラ

Posted 10-Aug-2015
Pros: プライベート感たっぷりのヴィラとプライベートプール。 ラグーンを小舟で漂いながらの朝食。 メキシコ最高の評価を得たスパ。
Cons: 特になし。
Location: ロケーションはリビエラマヤの中心地プラヤデルカルメンから車で15分。 30分圏内にシカレ、エクスプロール等のエコロジカルパークやグランセノーテ有り。
ハネムーンで滞在。 赤ワインの差し入れとベッドにバラの花束を敷き詰めてもらいました。 プライベートプールも十分な広さです。 スタッフの方のサービスも非常に良く、大変気持ちよくステイできました。 マヤコバ敷地内のラグーンを小舟で漂いながら朝食を取ることもでき、他ではできない経験が出来ました。 マヤコバ敷地内にはバンヤンツリー以外にもローズウッドホテルとフェアモントホテルがあり、 夫々のレストランは自由に利用可能。 ローズウッドホテルのプンタボニータというメキシカンレストランを利用しましたが、海沿いで非常に良い景色を見ながらディナーを取れました。お薦めです。
Comment from Hotel Management
17-Aug-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you so much for picking Banyan Tree Mayakoba for the special occasion of your honeymoon. We are delighted that you had a memorable and beautiful stay with us. How wonderful that you took our Ixchel boat for breakfast and took home fond memories. We certainly hope to have the pleasure of welcoming you back some time in the future. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Las Vegas

The service of the staff was the best part!

Posted 9-Aug-2015
Pros: Everything!!! Watch out for the Bugs, and random iguanas and rats that may just show up. It is the Jungle and you are off a lagoon.
Cons: Watch out for the Bugs, and random iguanas and rats that may just show up. It is the Jungle and you are off a lagoon.
Location: You are really far from all the entertainment things Cancun has to offer but all you need is on site at the hotel. Plan your transportation according
The staff caters to your every wish and need. They were so kind and welcoming every time we encountered them. The room itself was also amazing with the private plunge pool and patio area that overlooks the lagoon you really feel like you are in paradise. Tamarind had the most amazing food so I highly recommend that for dinner and the buffet breakfast at Oriente was so so good as well. I am already missing the Pina Coladas at Sands Beach club and the friendly service there as well. I highly recommend this hotel for anyone looking to get away from the hustle and bustle of life. Very peaceful but no night life at all. That was fine with me though!!
Comment from EPC
17-Aug-2015 by Michael Näther, EPC
Dear Guest: Thank you for sharing your wonderful comments with other travelers. We are delighted that you enjoyed the beauty of our natural surroundings, the food at Tamarind and Oriente and the service provided by our people. When you say you are already missing Banyan Tree, we are very happy to know that you felt home here and this makes us hope to get the pleasure of welcoming you back in the future. With warmest regards,
5 out of 5
Recommended
for Couples
by A verified traveller from MEXICO, DF

ROMANTIC LUXURY

Posted 7-Aug-2015
Pros: TODO
Cons: Servicio de Mayordomo en la villa y villas de una habitacion con vista al mar.
Location: Playa del Carmen a menos de 10 minutos, Campo de Golf y tours ecoturistico dentro del mismo complejo alrededor de Mayakoba.
Excelentes villas en Mayakoba, (paraiso terrenal), atencion excepcional y personalizada, muy buena comida Tailandesa en Saffron, variada y formidable seleccion de alimentos para el buffet de brunch. Playa resguardada y selecta, siempre limpia y con alguien siempre preocupado por servirte y atenderte a tu gusto. Lugar recomendado para parejas en mi parecer, aunque tambien vi varios ninos, que no parecian estar aburridos. Villas de lujo con alberca privada y servicio de alimentos y bebidas al instante. Buen gimnasio, bar, albercas comunes y maravilloso campo de golf con vistas y ecosistema alrededor de dejarte con la boca abierta. Padrisimo el bike trail a la playa, con las bicicletas de cortesia en tu villa. Lugar preferido en Riviera Maya, volvere una y otra vez... Excelente atencion de los Resort Hosts, gracias Maida!
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

First class all the way

Posted 7-Aug-2015
No detail is overlooked, no hotel staffer is without a smile, fast friendly exceptional service. Exceeded my lofty expectations. Great job Banyan Tree.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing!

Posted 30-Jul-2015
My husband & I recently stayed for five nights and it truly was an amazing experience! We needed a relaxing getaway, and this was the perfect place to unwind. Having your own private pool was wonderful. The food & drinks were all delicious and of high quality. All the staff was friendly and they provided amazing service. We really felt spoiled while we there and we hope to definitely return to the Banyan Tree Mayakoba in the future.
Comment from Hotel Management
7-Aug-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you so much for sharing your comments. We are delighted that you enjoyed the comfort of your private villa, the quality of our restaurants and the attentive service provided by our people. We are very much looking forward to welcoming you back in the hopefully not too distant future. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Tashkent

One of the best holidays ever ...

Posted 24-Jul-2015
Pros: Staff ... Villa ... Food ... Service
Location: Mayan tour and quad biking, both good.
From our warm welcome after a long flight and jet lag we where welcomed by the friendliest staff ever. Polite, warm, friendly and genuine. Management also took quality time to welcome us and we felt that nothing was too much trouble. Great food, nice and relaxing in the villa and pool ... needed the rest and got it in spades ... we will try other Banyan Trees ...
Comment from EPC
28-Jul-2015 by Michael Näther, EPC
Dear Mr. James: Thank you for choosing Banyan Tree Mayakoba for your vacation from so far away. We are delighted that you had a wonderful and enjoyable stay. Thank you in particular for mentioning the friendliness of our people and their attention to detail. WE certainly hope to be able to welcome you back some time in the future. With warmest regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from DF

Excelente Opcion

Posted 20-Jul-2015
Todo es muy bueno; instalaciones, servicio, personal, alimentos.. Felicidades a todo el equipo regresaría una y y otra vez...
5 out of 5
Recommended
for Couples
by A verified traveller from Houston, TX

Tranquil and sumptuous retreat w/ warm hospitality

Posted 19-Jul-2015
Pros: Warm, prompt and gracious service from the hardworking Mexican staff. Huge, beautifully outfitted villa. Little extras.
Cons: Nothing really worth mentioning.
Location: Xel-Ha, Rio Secreto, Whale Shark tour, Cirque du Soliel
My husband was a little put out with me for booking excursions; he would have been content to spend the week enjoying the considerable comforts and amenities of this lovely resort. We agreed that the Banyan Tree is the best resort we've ever stayed at, and one of the best hotels.
Comment from Hotel Management
24-Jul-2015 by Michael Näther, Hotel Management
Dear Guest: Thank you for your wonderful comment. It is our true pleasure that you enjoyed the comfort of your private villa and the service provided by our people. It makes us happy and proud that you consider Banyan Tree Mayakoba your favorite resort and hope to get the opportunity to welcome you back soon. With warmest regards,