Ratings based on 391 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
99% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Excellent

Posted 14-May-2016
As nice as one will find near Playa Del Carmen. Would be better if ocean front rooms.
5out of 5
by A verified traveller fromhouston

Great setting and cool architecture

Posted 11-May-2016
Pros: Everything
Cons: Nada
Location: Great gold course
One of the nicest resorts I have stayed in and I have traveled the world
5out of 5
by A verified traveller frommexico

Súper hotel

Posted 10-May-2016
El hotel está precioso muy grande y lujoso los cuartos son enormes y muy cómodos y románticos el spa vale toda la pena
5out of 5
by A verified traveller fromTokyo, Japan

穏やかな時間を過ごせます

Posted 10-May-2016
ゴールデンウィークにハネムーンで伺いました。ホテルの入口から遠いので最初ドキドキしましたが、それまで泊まっていたカンクン・ホテルゾーンの喧騒とは打って変わって、とっても静かな場所です。 鳥や虫と共にとっても穏やかな時間を過ごすことができます。 ホテル施設内が素晴らしすぎるので、外に出るのはもったいないです。 レストランはSaffronでのディナーはムーディーで素敵でした。ですが、お値段はかなりのもの。。雰囲気代ということにします。 朝食も最高です。 若者には刺激が足りないかもしれませんが、カンクンの賑やかさが苦手でのんび〜りしたい方にはとってもオススメです。 ぜひまた泊まりたいホテルになりました。
5out of 5
by A verified traveller fromAtlanta

Simply Awesome!! Much better than expected

Posted 9-May-2016
Pros: The service, spa, food options, rooms, the lagoon tour, the staff... it would be easier if I just said EVERYTHING.
Cons: Considering this property is eco-friendly, they do not spray for mosquitoes. This is something they should reconsider.
Location: 5th Ave (which is 15-20 minutes away from the property) is the entertainment hub for Playa de Carmen. I recommend one night in town.
Wow. This is an amazing property. The staff was exceptional, the rooms were beautifully designed and laid out, the property was something out of a movie, the food was 5 star status (expensive though), the spa was simply UNBELIEVABLE (we recommend the Rainforest Spa treatment) and the list goes on.
Comment from Hotel Management
10-May-2016 by Peter Hechler, Hotel Management
Dear Jason, Thank you for your review, I thoroughly enjoy reading your feedback and appreciate the time taken to share your experiences. Banyan Tree Mayakoba has always had in place a daily pest control program to reduce and eliminate the population of insects including mosquitos and we also provide our guests with mosquito repellent as part of our in-villa amenities. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit..
5out of 5
by A verified traveller

Best hotel stay ever!

Posted 3-May-2016
Pros: Everything.
Cons: Nothing
Top to bottom Banyan Tree Mayakoba is the final bar in quality of accommodations, and guest service, There are few things that could be done to improve this impeccable property. I was actually sad when I left. The attention to detail and thoughtfulness carries its way throughout every employee and everything they do. If you are a regular at 5-star accommodations, you will love Banyan Tree Mayakoba. If you've never splurged to stay in a true 5-star hotel... then this is the place.
Comment from Hotel Management
10-May-2016 by Peter Hechler, Hotel Management
Dear guest, Thank you very much for your positive comments. We are delighted that you enjoyed the service provided by our people and your experience as a whole. We hope to see you again soon at Banyan Tree Mayakoba. Kind Regards,
5out of 5
by A verified traveller fromNew York, NY

Mayakoba is Paradise!

Posted 17-Apr-2016
The villas at Banyan Tree were exceptional, we stayed in a Serenity Pool Villa and it was worth the extra few bucks. The service was good, excellent compared to anywhere else, but good compared to the Rosewood Mayakoba. We have stayed at the Rosewood and Banyan Tree in Mayakoba. Both are amazing, the service a bit better at the Rosewood and the villas a bit better at the Banyan Tree. Regardless, both places are amazing! I would recommend that both resorts be on everyone's travel "bucket list".
Comment from Hotel Management
28-Apr-2016 by Peter Hechler, Hotel Management
Dear Chris, Thank you for taking the time to share your experiences. On behalf of the entire staff, we would like to thank you for choosing Banyan Tree Mayakoba and we look forward to your next visit.
5out of 5
by A verified traveller fromCoral Gables

20 year wedding anniversary get away

Posted 14-Mar-2016
My husband and I have been fortunate to travel and stay at many amazing places around the world and when we chose the Banyan Tree Mayakoba we did not know what to expect. Once we arrived at the beautiful property we instantly knew we had chosen the perfect place to celebrate our love!!!!! The staff, the grounds, the food, the room and amenities surpassed our expectations and we cannot wait to return. As this is our only regret... We didn't want to leave.
Comment from Hotel Management
24-Mar-2016 by Peter Hechler, Hotel Management
Dear Coral Gables, Many thanks for your review. I'm happy to hear that you and your husband had a wonderful vacation, also that we exceeded all expectations, providing the perfect wedding anniversary celebration. Thank you again and I look forward to your return.
5out of 5
by A verified traveller

Gran hotel. El mejor de Mayakoba!

Posted 14-Mar-2016
La comida excelente, el servicio buenisimo. Two thumps up a todo!
Comment from Hotel Management
28-Mar-2016 by Peter Hechler, Hotel Management
Estimado huésped, Gracias por tomarse el tiempo de compartir su experiencia, el saber que sus vacaciones lo han dejado satisfecho nos hace sentir muy orgullosos de nuestro hotel y colaboradores quienes hacen que todo sea posible. Saludos cordiales,
5out of 5
by A verified traveller fromMillbrook, NY

A liitle piece Heaven on Earth

Posted 9-Mar-2016
Everything is fantastic staying Banyan Tree Mayakoba, from serenity villa interior deco, privatel pool, jargucy to Prestin beach; from superb food in Tamarind, Sands and Tomahawks grill to high proficiency spa treatment, we enjoyed every minute. Of course, the services in every dept. is on top . BanyanTree Mayakoba is the perfect blending of nature, style, architecture and beauty. Next time we will stay longer than 5 nights.
Comment from Hotel Management
24-Mar-2016 by Peter Hechler, Hotel Management
Dear Daphne, Thank you for your wonderful review, I enjoyed reading your review and will be sure to share this with the Staff. We thank your compliments to our services, facilities, atmosphere and our staff especially to WaWa. Kind Regards,