Ratings based on 420 Verified Reviews

They paid and stayed. We double-checked.
4.9 out of 5
98% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Very serene

Posted 5-Dec-2016
Pros: Serene jungle like setting
Location: 15-20 minute taxi ride to Playa Del Carmen for restaurants, shopping and nightlife. Took a half day tour to Tulum ruins.
Hotel villas are beautiful, exceptionally clean and relaxing. The best features are the privacy and quiet environment as well as the eco friendly design and setting. The villa pool was unlike anything we had experienced - wonderfully private. We stayed for four nights over the Thanksgiving holiday for a relaxing vacation - mission accomplished. Easy transit to the beach 1 km away via hotel supplied bikes or golf buggy. The beach was uncrowded with beautiful white sand. Like much of the Riviera Maya coastline there are large sandbags placed along the beach to prevent erosion - not very pretty, but necessary. Ate at the Sands restaurant and La Copa bar as well as used room service. Overall, food and service is quite good. Would definitely return.
5out of 5
by A verified traveller fromMexico City

Amazing luxury beach resort.

Posted 4-Dec-2016
Pros: Rooms and the service.
Location: 10 minutes from Playa del Carmen. Many thing to do in the area from Golf, Cenotes or sinkholes where you can swim, eco parks, diving.
This is one of the most luxurious and amazing hotels in the Riviera Maya - Cancun area. Service is top - the public areas are spectacular as well as the water canals. The villas are quite big and spacious and have a private pool. It has 3 restaurants, one is Thai and quite good. The Spa is very very nice. For the Golf lovers the hotel is located in the Mayakoba development - area, which has a PGA course.
5out of 5
by A verified traveller fromUS

Most Romantic definitely for lovers

Posted 1-Dec-2016
I have traveled a lot and this was the best vacation ever! The villa was outstanding the food was 5 star and the staff always went out of their way to help us. It was the best experience.
5out of 5
by A verified traveller

Muy bueno

Posted 29-Nov-2016
Muy bueno , comodidad y bue. Trató del personal , regresaría sin pensarlo . Comida muy sabrosa
5out of 5
by A verified traveller fromMilwaukee, USA

We go back over and over

Posted 29-Nov-2016
We love the private pools, the service, the great food, and the lovely weather.
5out of 5
by A verified traveller fromSR

Lujo total, gran spa, recomendable para parejas

Posted 25-Nov-2016
Increíble hotel, perfecto para ir en pareja y relajarse. El spa tiene tratamientos excelentes, muy recomendable. Nuestro cuarto era muy tranquilo y grande, con alberca (agua caliente), jacuzzi, tina en el exterior, etc. Está tan metido en el manglar que en un par de ocasiones hasta nos visitaron unos monos! (Nada agresivos, solamente vinieron porque olieron la fruta que comíamos, y que nos dejaban en el cuarto diariamente).
5out of 5
by A verified traveller fromUS

Posted 24-Nov-2016
Staff was extremely friendly and accommodating. I enjoyed celebrating our 10th anniversary in this peaceful setting. Even though there were other families at the resort, we barely noticed anyone was there. Bikes were fun to ride and appreciated the boat tour of the mangroves. First time not at a 'beach-centered' resort and it was great. Just make sure you're comfortable with nature because there may be an occasional spider here or there.
3out of 5
by A verified traveller fromMiami, Etats-Unis d'Amérique

Managing going down

Posted 22-Nov-2016
We felt a lack of maintenance in the rooms and room pools and common areas. The bed is old and not comfortable The staff is kind and helpful. The food was the worst in our experience, regular, greasy and super expensive.
5out of 5
by A verified traveller

Few days in paradise

Posted 14-Nov-2016
Pros: Don't even know where to begin. From the warm greeting we received upon arrival, to the little gifts on our pillow every night, everything about this place was special. The grounds are stunning; it's like being in paradise. Have bicycles at our disposal was very sweet. The food was phenomenal. The service was exceptional. Our villa was gorgeous.
Cons: Staying the week of a major golf tournament was a little inconveniencing. Unfortunately, we couldn't take kayaks into the waterways.
Location: We took a cab to see ceynotes and swim in underground caves, which was extraordinary. There were many other side trips we could have done.
5out of 5
by A verified traveller fromQueretaro, MX

Increíble

Posted 10-Nov-2016
Pros: La comida del Hotel es sorprendente, en especial el de comida Thailandesa.
Increíble lugar, trato maravilloso del personal. Mucha tranquilidad y privacidad en cuartos así como en el hotel, todo dentro de una atmósfera natural y mágica.