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Reviews of Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 out of 5
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 827 reviews" "
Rating 8 - Good. 208 out of 827 reviews" "
Rating 6 - Okay. 121 out of 827 reviews" "
Rating 4 - Poor. 70 out of 827 reviews" "
Rating 2 - Terrible. 71 out of 827 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Bob

Travelled with partner
Restaurants very cold and have limited hours. The drinks were very watered down. Very limited bar hours. The beach was not as expected, lots of seaweed and not much sandy area. Somewhat remote long taxi ride $50 to just about anywhere. The room was ok but had no couch or desk area, I work on the go. Activities inferior and limited. Prizes offered as some activities, $20 spa credit were not honored at the spa.
Stayed 6 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 27, 2024
Dear Bob, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! AZUL BEACH TEAM

8/10 Good

Harriet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful property, nice rooms with working A/C! Mini fridge was stocked daily. Lots of friendly staff. Loved all the activities. Unfortunately the beach area had been swept away by a hurricane, so swimming was in the pools. One thing I missed was no Japanese restaurant. No sushi. I also found all but 1 restaurant for the evening meal required reservations. Very refreshing not to have to worry about that. First come, first served. We would go back again for sure.
Stayed 8 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 25, 2024
Dear Harriet,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

4/10 Poor

Latasha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 23, 2024
Dear Latasha thank you for rating your stay, we will follow up to improve our service.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 23, 2024
Dear Kelly,thank you for rating your experiences. I’m sure your review will help many with future vacation choices.looking forwar to your next trip

10/10 Excellent

MICHELLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a swimout suite that led you to the pool bar, amazing!! Property was beautiful, good selection of restaurants and the buffet was great breakfast, lunch and dinner. We ate there several times, never dissapointed. The shows were decent, what you might expect. Not a fancy resort by any means and i will say you do need to take a taxi or uber if wanting to go to Playa Del Carmen pr Cancun. Beautiful little village called Puerto Morelos about a 10 minute ride away worth seeing. Lots of dining and shopping options, beautiful beach to walk along. Thoroughly reccomend if you are looking for something quieter but still a little lively!
Stayed 8 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 23, 2024
Dear Michelle,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

2/10 Terrible

Vasiliy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 22, 2024
Dear Vasiliy thank for rating your stay.

8/10 Good

Adrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is limited beach and you cannot swim in the ocean due to all the seaweed that washes ashore. There’s piles and piles of seaweed.
Stayed 5 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 19, 2024
Dear AdrinaThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! AZUL BEACH TEAM

8/10 Good

Earl Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 19, 2024
Dear Earl ThomasThank you for choosing [hotel-name] for your visits as your second home away from home and hope you have had an enjoyable stay with us.It was a pleasure hosting your holiday and we look forward seeing you soon on another adventure!Azul Beach Team

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great vacation spot. The staff was eager to please. The best part was outside the all inclusive deal and that was the Le Clique restaurant experience. Fabulous!!!
Stayed 7 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 19, 2024
Dear ChrisThank you very much for reaching out, sharing your comments below about your recent stay at our hotel; . Warm regards! [

6/10 Okay

fadi

Liked: Cleanliness, property conditions & facilities
Food is average tasting but clean, also they seemed to understand gluten allergy so thats a plus, kids area small with only 1 small slide, concierge service was not useful. Beach area is very narrow and filled with seaweed so we couldnt enjoy the beach at all
Stayed 5 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 19, 2024
Dear Fadi, Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel; we are sorry to read that there have been areas that seems having fallen short of expectations. Our corresonding departments have been contacted for an internal review as we do not strive for mediocrity. Thank you for your kind understandings and comprehension.Warm regards! Azul BeachTeam

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 19, 2024
Dear JonathanThank you for choosing [hotel-name] for your visits as your second home away from home and hope you have had an enjoyable stay with us.It was a pleasure hosting your holiday and we look forward seeing you soon on another adventure!Azul Beach Team

10/10 Excellent

Jeffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, property is clean and well maintained.
Stayed 5 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 16, 2024
Dear Jeffrey, thank you for a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Hannah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A group of 6 of us travelled to Azul resort for our spring break trip. We thoroughly enjoyed our stay and have very minimal complaints. Our rooms were clean, bed was comfy, fridge was stocked, and enjoyed having the jacuzzi within our suite. We hung out by the adults only pool and enjoyed it. In order to get chairs/a cabana you need to be out there @7am to find any. Our group got a cabana 3 days and it was perfect. We didn’t know to get out early on the first day, so we got stuck at the kids pool and did not love that. Balls flying, kids screaming, etc. But, it is definitely family friendly for those with kids. The swim up bar at the adults pool was great, lots of quality liquors and mostly fun staff to keep drinks flowing. The food was pretty good. We tried all of the included restaurants and had no complaints, except the Mexican restaurant. We sat down at 8:30(after already waiting 1.5 hours) and then didn’t leave until 11pm. On top of that, the food wasn’t very good and 3 of our items were missing. Otherwise, we loved the Italian (make a reservation) and the Tapas. We did lunch at the Mediterranean and buffet, both good. Our only complaint was the beach access, the beach was maybe 15 feet between the wall and ocean and tons of seaweed. The staff did try to combat this by shoveling it up every morning, but people who are squeamish to seaweed do not plan on swimming the ocean. Overall, would recommend.
Stayed 4 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 16, 2024
Dear Hannah, thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Gene Nester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, only 30 min from the airport, the food was great, the rooms were wonderful and the staff was awesome.
Stayed 6 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 14, 2024
Dear Gene,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 12, 2024
Dear John,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Alyssa

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azul has been one of our favorite resorts! It is smaller so not as crowded. Starting at check-in we were so impressed; we were prepared to quickly shut down any ask to join the travelers club, but we didn't have to do that at all, they checked us in quickly and handed us our key and we got to our room within maybe 10 minutes of arriving. There's 3 swim up bars to choose from and there's always servers walking around ready to refill your drink -- Blanca and Jose are the absolute best!! The food choices were all great and we had fantastic service at every restaurant but Tapaz was our favorite. Overall, great experience!
Stayed 5 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 10, 2024
Dear Alyssa, thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms and the grounds are very nice. Some updates are needed. The beach was not very good as there was so MUCH seaweed and not very much beach. The pools were great and very clean. Staff was very friendly. The one thing that was the most concerning was the evening dining experience. All the places would NOT even try to accommodate a large group of 18 even coming at first opening when few others were there. We didn’t care if we broke up into smaller groups if we had to but they were so negative about the whole thing. Would not move tables together or even try to put us in the same area. We had small children and having to wait soo very long to be served our dinner was extremely unnecessary.. One restaurant we were there for 2.5.hrs. A long wait for adults let alone children. Food is a major part of an all-inclusive and this was a huge negative for me. I sure didn’t have to worry about gaining any weightThe fresh fruits, leek soup, broccoli soup were great and the pop up BBQ places were very good. Unfortunately,we probably will not return ☹️ as this would have been perfect for yearly family getaway.
Response from Azul Beach Riviera Cancun Ambassador on Mar 7, 2024
Dear Patrick,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

8/10 Good

Thao

Stayed 5 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 27, 2024
Dear Thao,Thank you very much for reaching out, sharing your comments below about your recent stay at our hotel.Thank you for your kind understandings and comprehension.Warm regards! Azul Beach Team.

8/10 Good

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Mar 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 5, 2024
Dear Anthony, thank you for the review and for rating your experience. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

6/10 Okay

Alfonso

Stayed 4 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 25, 2024
Dear Alfonso,Thank you for rating your stay. we are sorry we did not meet your expectations. and thank you for sharing your experience, this feed back will be shared with the team for services improvement, regards

10/10 Excellent

Sanket

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 4, 2024
Dear Sanket,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

2/10 Terrible

Craig

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero toddler friendly facilities - food options were limited but what was available wasn’t great - no food allowed around pool area which is awful when traveling with little ones - rooms were moldy, dirty, dated and unfit for the star rating they’ve given themselves. I know we booked last minute but the price was disgusting for the level of quality we experienced.
Stayed 7 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 3, 2024
Dear Kelly,thank you for sharing your experiences. I’m sorry we did not meet your expectations this time, the team will receive your feed back for improvement and I am sure you will see the difference in your next stay.

10/10 Excellent

Catherine Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This resort is beautiful and well designed.
Stayed 3 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 3, 2024
Dear Mary,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent! The staff was amazing! I love how easily accessible everything was. Fabulous resort with wonderful staff!! ❤️ Will definitely be back!! Thank you for a incredible trip!!
Stayed 7 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 1, 2024
Dear Tricia,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 Good

Jennefer

Travelled with partner
Liked: Property conditions & facilities
This place was ok. The rooms are spacious and the resort is spacious. The staff is semi friendly. The beach doesn’t really exist. There are not enough pool chairs and the food is pretty good.
Stayed 4 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 1, 2024
Dear Jennefer,thank you for your honest review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 Good

Sherin

Stayed 6 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 20, 2024
Dear Sherin we are very sorry we have not reached the expectations this time, we will revise all details pertaining your stay to improve our service, thank you so very much for rating your experience, this means a lot to the team.

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never have been to a place more luxury and inviting as here
Stayed 3 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 20, 2024
Dear Cameron,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from ABR on Feb 21, 2024
Dear John,Thank you for rating us with 5 stars.I’m sure your review will help many with future vacation choices.We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 19, 2024
Dear Maggie,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

6/10 Okay

Huy

Stayed 3 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 20, 2024
Dear Huy, we are very sorry we have not reached the expectations this time, we will revise all details pertaining your stay to improve our service, looking forward for a second opportunity in your next trip.

10/10 Excellent

Kim Rachelle, LOS ANGELES

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a Wonderful time for our Girls Trip!
Stayed 4 nights in Feb 2024
Response from ABR on Feb 16, 2024
Dear Kim Rachelle,Thank you for allowing us to host you during your recent visit and for taking the time to share your words of appreciation. We are thrilled to know you had such a wonderful stay at Azul Beach Resort Riviera Cancún by Karisma and cannot wait for you to experience another Karisma experience with us. We all look forward to the privilege of serving you on a return trip to Mexico and the Mayan Riviera!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the first resort that we didn’t have to wear wristbands all week, or have towel cards for. We could always find a chair because of a towel was left on one for too long without any sign of a person, the staff took it. We also didn’t have to have reservations for the ala cart restaurants except the Italian. Roberto’s margaritas at the pool bar were fresh and amazing. This was the most chill resort we have been too and I loved it. Rooms are gorgeous and staff are happy.
Stayed 7 nights in Feb 2024
Response from ABR on Feb 15, 2024
Dear Stephanie,Thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices.It is a pleasure for us to know that your experience exceeded your expectations. Our number one priority is to make every guest experience exceptional and as special as it can be. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

10/10 Excellent

Erik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the food options and quality. The staff is friendly and responsive. Rooms were super clean. Excellent pools. No complaints.
Stayed 4 nights in Feb 2024
Response from ABR on Feb 15, 2024
Dear Erik ,On behalf of us all, staff and Management, at Azul Beach Resort Riviera Cancún by Karisma we would like to thank you for taking the time to share your experiences relating to your recent stay with us.It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurant; we do our best to ensure all our guests are treated to a carefully crafted culinary experience.We look forward to your next visit to Azul Beach Resort Riviera Cancún by Karisma very soon!

10/10 Excellent

Michael A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!! Great Food!! Super Bowl Party was Great!! Fee of ($50.00) was a little high per person to save a table to watch the game we had 13 people $650.00 for hot dogs and hamburgers. The only thing would be have Music & activities at the pools. Mojito Bar DJ should start earlier than 11pm Definitely coming back!!
Stayed 4 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 14, 2024
Dear Michael,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

6/10 Okay

Jason Stephen

Travelled with partner
The rating given on Expedia of 7.8/10 is very accurate. It’s not an amazing resort but it’s most certainly not horrible. The main restaurant spoons wasn’t good. The other restaurants were great. Staff are a 9.5/10. Pools were chilly but you acclimate quick on a warm day. They ran out of some alcohol and it was never replenished a week later. I wouldn’t hurry back to this resort but if someone said we are going I would be in easily.
Stayed 10 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 14, 2024
Dear Jason,Thank you for rating your stay. we are sorry to know that we did not meet your expectations, your comments will help us to improve our service. we area looking forward to host your next trip at Azul Beach Resort Riviera Cancún.

6/10 Okay

Justin

Stayed 3 nights in Oct 2023
Response from Azul Beach Riviera Cancun Ambassador on Mar 20, 2024
Dear Justin we are very sorry we have not reached the expectations this time, we will revise all details pertaining your stay to improve our service, looking forward for a second opportunity in your next trip.

10/10 Excellent

Malika Kariema

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
clean cozy comfortable friendly staff
Stayed 10 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 9, 2024
Dear Malika,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 Good

Lori A, MALVERN

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 9, 2024
Dear Lori, thank you for rating your experience. I’m sure your review will help many with future vacation choices and us to improve our service. We hope to host you again at Azul Beach Resort Riviera Cancún.

4/10 Poor

Taylor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 9, 2024
Dear Jahlysa,Thank you for rating your stay. we are very sorry to know that we did not meet your expectations. we will share your comments with the hotel team to revise and follow up, once again tahnk you for your comments this will help us to improve. regards

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
In room hot water was inconsistent and smelly. Cabinets and TV not aligned. General F&B service was very slow. Beverage availability was spotty across all outlets.
Stayed 5 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 6, 2024
Dear Robert,thank you for such an honest and wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices and us to improve our service. We hope to host you again at Azul Beach Resort Riviera Cancún.

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time on our second honeymoon. Food it’s great with lots of options. Great variety of places to relax and things to have fun. Great pools and cabanas (on beach and by the pool). We didn’t do any of the activities within the resort but did some easy excursions through Expedia that picked us up from the hotel. It’s a great place for bigger kids (at least grade school) and overall a great value.
Stayed 3 nights in Feb 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 5, 2024
Dear Diana,thank you for such a wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

2/10 Terrible

Jahlysa

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stay was horrible
Stayed 6 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 5, 2024
Dear Jahlysa,Thank you for rating your stay. we are very sorry to know that we did not meet your expectations. we will share your comments with the hotel team to revise and follow up, once again tahnk you for your comments this will help us to improve. regards

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time!
Stayed 4 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 4, 2024
Dear Paul,Thank you for rating your stay. we are happy to know that we meet your expectations. we area looking forward to host your next trip at Azul Beach Resort Riviera Cancún.

10/10 Excellent

JanHarm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people safe and fun to be at
Stayed 6 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 4, 2024
Dear JanHam,Thank you for rating your stay. we are happy to know that we meet your expectations. we area looking forward to host your next trip at Azul Beach Resort Riviera Cancún.

10/10 Excellent

thomas

Stayed 7 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Mar 20, 2024
Dear Thomas,thank you for rating your experiences. I’m sure your review will help many with future vacation choices. We hope that Azul Beach Resort Riviera Cancún by Karisma will be your preferred resort for your next visit to the Riviera Maya and Mexico.

8/10 Good

Carissa, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and beautiful. The food was also very good in the buffets and restaurants. I didnt care for the pizza place, the sauce was not what i was used to but brick oven stove was a nice touch. The rooms were very spacious but the pull out couch bed was so thin we needed to change our room to 2 beds since it was so uncomfortable. Our jets didnt work in our tub and my kids were excited to use them but we didnt want to have to move to a new room again. The beach was sooo small but the day beds were nice to use and watch the water. Overall relwxing environment.
Stayed 7 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Feb 1, 2024
Dear Carissa,thank you for such an honest and wonderful review and for sharing your experiences. I’m sure your review will help many with future vacation choices and us to improve our service. We hope to host you again at Azul Beach Resort Riviera Cancún.

6/10 Okay

Cory, Golden

Liked: Cleanliness, staff & service
It was average. The walls between rooms did not stop any noise.
Stayed 3 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Jan 30, 2024
Dear Cory thank you for rating your experience about your most recent visit to Azul Beach Resort Riviera Cancún. we are very sorry that we did not reached our goal this time which is to make every stay as a relaxing experience as possible, your comments and feedback will help us to improve the quality of our service and ensure our guests have a memorable vacation experience. thank you once again, your feedback, this is very much appreciated.

6/10 Okay

Yesica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
We have been to many all inclusive resorts in Mexico. Azul was just "okay." The food was good but it was just between a couple restaurants. The staff and bartenders were not nearly as nice and enthusiastic as other resorts especially if you didn't tip every single time. We had an alright time but wouldn't return.
Stayed 5 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Jan 30, 2024
Dear Yesica thank you for taking the time to share your experience, the hotel team has been shared with this feed back for improvement of the service, thank you, your opinion is very important for us.

4/10 Poor

Shanellie

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Jan 28, 2024
Hi Shanellie, thank you very much for taking the time to comment and rate your stay, your opinion is very valuable for the hotel, your comments will help the hotel team for continuous improvement, we hope you give us a new opportunity on your next trip, greetings.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I needed a totally relaxing experience and stayed in the Adults Only section. That proved to be very quiet and the swim up suite was perfect for getting in the water, but not being around a lot of people.
Stayed 3 nights in Jan 2024
Response from Azul Beach Riviera Cancun Ambassador on Jan 25, 2024
Dear Deborah,Thank you for rating your stayt to Azul Beach Resort Riviera Cancún and for providing your feedback. Our mission is to make every stay a relaxing experience and we are very sorry if we did not reached our goal this time. The management and hotel team will be shared this review for the proper follow up, thank you once again, your feedback it is very much appreciated.