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Reviews of Hotel Del Sol

2.5 out of 5
Hotel Del Sol
1084 Pomona Rd, Corona, CA

Reviews

7.2

Good

Rating 10 - Excellent. 320 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 101 out of 1000 reviews" "
Rating 2 - Terrible. 138 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived later in the evening and there was a friendly, helpful manager on site. The trims have just been redone and are comfortable and clean. No traffic noise or noise from other patrons. I was impressed.
Stayed 1 night in Apr 2024

6/10 Okay

Eliaquin, Hayward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I would say it’s a good place to stay based on the price.
Stayed 2 nights in Apr 2024
Response from Sandy on Apr 10, 2024
Thank your for your feedback

10/10 Excellent

Roberto w, Riverside

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice...
Stayed 1 night in Apr 2024
Response from Sandy on Apr 8, 2024
Thank you for your feedback

2/10 Terrible

Sandra, North Hills

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Sandy on Apr 8, 2024
Thank you for your feedback

10/10 Excellent

Yesmina, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Sandy on Mar 26, 2024
Thank you for your feedback

4/10 Poor

Andrea

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Malea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very kind staff. Clean and updated rooms. The first room they gave us smelled like cigarette smoke and they moved us immediately to a different room with no issue.
Stayed 2 nights in Mar 2024
Response from sandy on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Mar 2024
Response from Customer Care Team on Mar 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

ELI E

Travelled with family
Liked: Amenities
Disliked: Staff & service
The best customer service
Stayed 3 nights in Mar 2024
Response from Sandy on Mar 18, 2024
Thank you for your feedback.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Homeless yelling late at night by our window
Stayed 1 night in Mar 2024
Response from Sandy on Mar 14, 2024
Thank you for your feedback

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the Jacuzzi
Stayed 3 nights in Mar 2024
Response from Sandy on Mar 11, 2024
Thank you for your feedback

10/10 Excellent

Sandra, North Hills

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 29, 2024
Dear Guest,Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway and markets. Restaurant nearby
Stayed 1 night in Feb 2024
Response from Sandy on Feb 27, 2024
Thank you for your feedback

6/10 Okay

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous...beds were too and slipped off the platform
Stayed 1 night in Feb 2024
Response from Sandt on Feb 15, 2024
Thank you for your feedback

2/10 Terrible

LUIS EDUARDO, SAN DIEGO

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looks like homeless spot the shower was not working just ti expense for a place in those conditions
Stayed 1 night in Jan 2024
Response from Sandy on Feb 15, 2024
Thank you for your feedback

10/10 Excellent

Antonette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here quiet and love the staff
Stayed 1 night in Jan 2024
Response from Sandy on Feb 15, 2024
Thank you for your feedback

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We couldn't sleep all night because there were people roaming around and yelling after midnight. The room we got smelled like smoke, it was dirty, the toilet didn't work, the sheets were yellow.
Stayed 2 nights in Jan 2024
Response from Sandy on Feb 15, 2024
Than you for your feedback

10/10 Excellent

Antonette

Travelled with partner
One older lady over prices people for early check in fee but majority of the staff is very helpful and nice best hotel in the Inland Empire right now
Stayed 1 night in Jan 2024
Response from Sandy on Feb 15, 2024
Thank you for your feedback

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 12, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Patrick

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Eric

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Daniel

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

karen

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

Genevieve

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY dirty, hair in the shower, no toilet paper roll, smelled like cigarettes the moment we walked in, dirt under the beds, cigarette burns in the chairs. TERRIBLE!!
Stayed 1 night in Dec 2023

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
I stayed in one of the renovated rooms, first thing it smelled very clean beds were comfortable. I loved my stay. Thank you 😊
Stayed 1 night in Dec 2023
Response from Sandy on Dec 6, 2023
thank you for your feedback.

2/10 Terrible

Jorge

Business traveller
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sandy on Nov 30, 2023
Thank you for your feedback.

6/10 Okay

Gary

Liked: Cleanliness
Website says complimentary breakfast. That’s not true.
Stayed 1 night in Nov 2023
Response from Sandy on Nov 22, 2023
Thank you for your feedback.

4/10 Poor

Yanna

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I did not feel very safe. There were a lot of transients and drug users around. The staff tried to give me the farthest room from the front office. It was one of the only rooms down a darker hallway with a pile of bikes locked to a close by rail. I refused to stay in that room. I was seriously scared. It myself and my daughter. I wanted to stay as close to the front office as possible and I was charged an extra $30 to move the room to a safer area. I barely slept that night. There was so much going on all night. I will never stay at Del Sol Corona again.
Stayed 1 night in Nov 2023
Response from sandy on Nov 20, 2023
Thank you for your feedback.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ask for upstairs if available.
Normally have no issues with my stay. This hotel is the only one i use in the area due to location and availability. This last time their where very rude neighbors above us banging on the doors and windows in what seemed like 10-15 minute intervals for at least 3 hrs. After hr 2 i called the front desk to complain. It was a good thing i was very tired as i eventually fell asleep sometime after midnight. The people above also walked on their heels and must have been Samoan. They also for aome strange reason moved furniture around as you could hear things being drug across their floor/our ceiling. Just overall rude people that day. This won't keep me from going back as this has only happened about 1 out of 30 times or so.
Stayed 1 night in Nov 2023
Response from sandy on Nov 20, 2023
Thank you for your feedback.

10/10 Excellent

Xochitl

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Is amazing,, very clean
Stayed 2 nights in Nov 2023
Response from sandy on Nov 20, 2023
Thank you for your feedback.

4/10 Poor

Melina

Liked: Staff & service
Disliked: Property conditions & facilities
Shower didn’t work, we had to check out early.
Stayed 2 nights in Nov 2023
Response from sandy on Nov 15, 2023
Thank you for your feedback.

10/10 Excellent

Patrick

Stayed 2 nights in Nov 2023
Response from sandy on Nov 7, 2023
Thank you for your feedback.

10/10 Excellent

Daniel

Stayed 1 night in Nov 2023
Response from Sandy p on Nov 28, 2023
Thank you for your feedback.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a place for out of towners
Stayed 1 night in Oct 2023
Response from Sandy on Nov 4, 2023
Thank you for your feedback.

6/10 Okay

Katherine

Labeling of types of rooms are off.
Stayed 1 night in Oct 2023
Response from sandy on Oct 28, 2023
Thank you for your feedback.

2/10 Terrible

Tony

Stayed 2 nights in Oct 2023
Response from sandy on Oct 25, 2023
Thank you for your feedback.

6/10 Okay

Brian

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Sandy. on Oct 11, 2023
Thank you for your feedback.

6/10 Okay

Mary

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Sandy on Oct 1, 2023
Thank you for your feedback.

4/10 Poor

andrea

Travelled with family
Very Disappointed
We requested a ground level room, they didn’t have one and had to pay an up charge for a so called suite…,we would have gone elsewhere but booking through hotel.com it was non refundable. I would not book through them again…prefer to book direct… The towels were threadbare…I have never see anything like it..almost like rags..we were in an upgraded room that was very average…it was also very noisy…close to freeway…I would not recommend it
Stayed 1 night in Sep 2023
Response from Sandy on Sep 29, 2023
Thank you for your feedback.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth your money
Stay here quite often. The area is not the greatest as there are homeless and sketchy people around, but the place is patrolled on a regular basis with ample lighting as well as cameras. Rooms are being modernized so the place is being worked on. The modern rooms are really nice. I've stayed in the older rooms and will not do that again. Paying the extra is worth it for sure. I feel until the cost of rooms match the other decent hotels, the hotel will draw those who cannot afford another location. Even if cost was equal to the ones like BW or Holl In, I would still chose this place based on location. Hwy access is super easy. Restaurant is amazing next door, and gas station across the way is open 24/7.
Stayed 2 nights in Sep 2023
Response from Sandy on Sep 11, 2023
Thank you for your feedback.

8/10 Good

Irene

Stayed 1 night in Sep 2023
Response from Customer Care Team on Sep 27, 2023
Hi Federico,We're pleased to hear that you found your room clean during your stay. Your comfort and satisfaction are important to us, and we appreciate your feedback. If you have any further comments or suggestions for improvement, please don't hesitate to share. We hope to welcome you back in the future for another pleasant stay.Best Regards,Travel Inn Guest Experience Team

4/10 Poor

Deon

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The tub in the bathroom was dirty. Tha room smell like smoke (gross)
Stayed 1 night in Sep 2023
Response from sandy on Sep 6, 2023
Thank you for your feedback.

10/10 Excellent

Monique

Stayed 1 night in Jul 2023
Response from Customer Care Team on Sep 6, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
I come to visit family and I stay here everytime the remodel of the rooms are amazing!! Full fridge and the bed is like sleeping on clouds!! I look forward to coming back just for a relaxing day !!
Stayed 1 night in Aug 2023
Response from sandy on Aug 28, 2023
Thank you for the feedback.

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room smelled like pee and they lied the pictures on the web are not from the hotel, there is so many homeless in the property, we let to go eat and we had our do not disturb sign up and someone got in the room. We will never stay in this place never again
Stayed 2 nights in Aug 2023
Response from sandy on Aug 30, 2023
We did up grade there room no charge so they should be not complying so no money back.. we kept the room for them for three days.

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from sandy on Aug 11, 2023
Thank you for your feedback.

4/10 Poor

Tony

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from sandy on Aug 10, 2023
Thank you for your feedback.