All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Our hotel was facing Copacabana Beach which was great and was close to restaurants and grocery stores.
Maria
Stayed 1 night in Jan 2024
Response from M P Bertanha on Apr 21, 2024
Dear Maria,Thank you for choosing Windsor Leme. We are glad to receive your feedback regarding our facilities and location. Looking forward to welcome you again.Best Regards,M Priscilla BH.M
6/10 Okay
Tarso, washngton
Travelled with partner
Apr 15, 2024
Average
Tarso
Stayed 1 night in Apr 2024
Response from M P Bertanha on Apr 16, 2024
Dear Tarso, Thank you for choosing Windsor Leme. We are glad to receive your feedback regarding our facilities, location and service. Looking forward to welcome you again!Best Regards,M Priscilla BH.M
Dear Mrs. Alisa,Thank you for choosing Windsor Leme. We are glad to receive your feedback regarding our facilities, location and service. Looking forward to welcome you again!Best Regards, M Priscilla B.H.M
10/10 Excellent
Pil
Mar 29, 2024
Pil
Stayed 5 nights in Mar 2024
Response from M P Bertanha on Apr 19, 2024
Dear Mr. Pil,We appreciate your feedback and are glad that you had an enjoyable stay. Thank you once again for choosing to recommend us. Sincerely, M Priscilla BH.M
Prezada Sra. Elena,Obrigada por escolher o Windsor Leme Hotel e por compartilhar a sua experiência com futuros viajantes. Agradecemos por suas recomendações e esperamos revê-la em breve.Atenciosamente ,M Priscilla B.H.M
Wonderful tours of Rio de Janeiro available through this hotel! Very knowledgeable front desk staff. They were able to give advice of how to navigate the area.
Rodrigo
Stayed 1 night in Mar 2024
Response from M P Bertanha on Mar 26, 2024
Dear Rodrigo,Thank you very much for the positive comments about our hotel. It is a great pleasure to know that you enjoyed your stay and returned to stay with us in the near future. Best Regards, M Priscilla B. H.M
10/10 Excellent
Walter
Mar 20, 2024
Liked: Amenities
Amazing staff!
Walter
Stayed 3 nights in Mar 2024
Response from M P Bertanha on Mar 21, 2024
Dear Walter,Thank you very much for the positive comments about our hotel. It is a great pleasure to know that you enjoyed your stay and returned to stay with us in the near future. Best Regards, M Priscilla B. H.M
8/10 Good
Terri
Mar 15, 2024
Terri
Stayed 2 nights in Mar 2024
Response from M Priscilla B on Apr 5, 2024
Dear Terri,Thank you for taking the time to review our Windsor Leme on Expedia.We appreciate your feedback and hope to welcome you again in the near future!Best Regards,M Priscilla BH.M
8/10 Good
roberto
Mar 5, 2024
Liked: Cleanliness, staff & service
Ok
roberto
Stayed 4 nights in Mar 2024
Response from M Priscilla B on Mar 7, 2024
Prezado Sr. Roberto,Agradecemos por sua avaliação no Hoteis.com Ficamos felizes em saber que sua experiência conosco foi positiva em diversos aspectos. Esperamos recebê-lo em breve!! Atenciosamente,M Priscilla B H.M
Boa noite Sra. Esther,Obrigada por dedicar o seu tempo em nos avaliar. Mais uma vez agradecemos seus comentários e, desde já, ficamos na expectativa de recebê-la em uma próxima oportunidade. Atenciosamente, M Priscilla BH.M
Dear Noe,We are very happy to know that you had such a positive experience among us. We appreciate your kind words about our staff , service, pool área , breakfast , rooms and location. We look forward to welcome you to our beautiful Rio ! Best Regards, M Priscilla BH.M
10/10 Excellent
Brandyn
Travelled with family, Travelled with partner, Travelled with group
The property was great! I would most certainly stay again. Just make sure you have a plug adapter so that you can use your chargers and electronics, as the outlet prongs are different and based on the country.
Brandyn
Stayed 6 nights in Feb 2024
Response from M Priscilla B on Feb 21, 2024
Dear Brandyn, Thank you very much for staying at Windsor Leme and for your review at Expedia. We are happy to know that you enjoyed the time expended in our hotel. Hope to see you again soon!Best Regards, M Priscilla B H.M
8/10 Good
Jeonhoi
Feb 16, 2024
Liked: Cleanliness, staff & service
Jeonhoi
Stayed 3 nights in Feb 2024
Response from M Priscilla B on Mar 20, 2024
Dear Jeonhoi,Thank you for taking the time to review our Windsor Leme on Expedia.We appreciate your feedback and hope to welcome you again in the near future!Best Regards, M Priscilla BH.M
2/10 Terrible
Andrew
Travelled with group
Feb 16, 2024
Disliked: Staff & service, amenities
I would choose ritz or any other hotel on the beach over this one
Andrew
Stayed 2 nights in Feb 2024
Response from M Priscilla B on Feb 18, 2024
Dear Andrew,Thanks for staying with us and we hope to welcome you back in the near future.Best Regards, M Priscilla BH.M
Dear Mrs. Guled, Thank you for sharing your experience with us all after your recent stay at Windsor Leme !! Once again thnak you for choosing to recommend us and it would be our pleasure to have the opportunity to welcome you back again. Sincerely,M Priscilla BH.M
Dear Amin,Thank you for choosing Windsor Leme Hotel for your stay in Rio and for taking your time to write about your experience. It is always grateful to receive positive feedback.I will share your comments with our team, who I am certain will be motivated with your remarks.Thank you once again for sharing your experience and we look forward welcoming you back in the near future.Best Regards,M Priscilla BH.M
Nice hotel. Great breakfast buffet. Nice guest service staff. Just one problem- we bought 2 tours for 1180 Reais (~US$260) for 4 destinations. We only got to two. Were not happy with the time wasted by the tour company. We had to do the other 2 on our own and spend 1/2 day on our last day in Rio.
NAUSHAD
Stayed 4 nights in Jan 2024
Response from M Priscilla B on Jan 24, 2024
Dear Naushad,We appreciate your feedback and are glad that you had an enjoyable stay. Thank you once again for choosing to recommend us and it would be our pleasure to have the opportunity to welcome you back again to Windsor Leme Hotel . Sincerely,M Priscilla BH.M
Dear Soon Kun,Thank you for taking the time to review our Windsor Leme on Expedia.We appreciate your feedback and hope to welcome you again in the near future!Best Regards, M Priscilla BH.M
Dear Ying,Thank you for taking the time to review our Windsor Leme on Expedia.We appreciate your feedback and hope to welcome you again in the near future!Best Regards,M Priscilla BH.M
Dear Abdullah,Thank you for your feedback. I was concerned with your comments. This is a very unusual review concerning our staff, as we may see by other guests online reviews.We were very happy hosting you and please rest assured we want to deliver the best and consistent service.We hope to welcoming you in the near future.Best Regards,M Priscilla BH.M
I though that was average , they were better before . They flexibility to check out wasn't good .
Irai
Stayed 3 nights in Jan 2024
Response from M P Bertanha on Jan 13, 2024
Dear Irai,Thank you for taking the time to review our Windsor Leme on Expedia.We appreciate your feedback and hope to welcome you again in the near future!Best Regards,M Priscilla BH.M
Prezada Sra .Marieta, Agradecemos os seus comentários sobre a sua experiência no Windsor Leme. Esperamos recebê-la brevemente em uma nova oportunidade. Atenciosamente,M Priscilla B.H.M
8/10 Good
NathanLee
Jan 7, 2024
NathanLee
Stayed 1 night in Jan 2024
Response from M P Bertanha on Jan 9, 2024
Dear NathanLee,Thank you for taking the time to review our Windsor Leme on Hoteis.com.We appreciate your feedback and hope to welcome you again in the near future!Best Regards,M Priscilla BH.M
Dear Mrs. Elaine,Thank you for taking the time to comment your stay at Hoteis.com. We do hope that you will give us the privilege of welcoming you back to enhance your experience at Windsor Leme.Best Regards,M Priscilla BH.M
Glass pieces on floor. Stuck to my foot and started bleeding.
suresh
Stayed 1 night in Jan 2024
Response from M P Bertanha on Jan 9, 2024
Dear Suresh,Thank you for your feedback after your recent stay with us.I will discuss your comments with our heads of department and we will do our best to rectify the situations described in your notes.Your opinion is very important to us because it will allow us to improve the quality of our standards. In our hotel we always try to provide to all our guests, a good and an efficient service, as I am sure you will be able to see on your next visit.Best Regards,M Priscilla BH.M
Dear Mr. Roberto,Thank you for choosing Windsor Leme Hotel, for your stay in Rio and for taking your time to write about your experience. It is always grateful to receive positive feedback.I will share your comments with our team, who I am certain will be motivated with your remarks.Thank you again for sharing your experience and we look forward welcoming you back in the near future!!Best Regards,M Priscilla B
Dear PradeepaRani,Thank you for choosing Windsor Leme Hotel for your stay in Rio de Janeiro and for taking your time to write about your experience.I am glad to read that your stay with us was nice. It makes us very proud to know that our location, safety and service were memorable and gave you a great impression.Thank you again for sharing your experience and we look forward welcoming you back in the near future!Best Regards,M Priscilla BH.M
Great hotel. Room has everything. Bed is big and comfy. Staff are friendly and resourceful. Breakfast is superb. Everything was great.
Karim
Stayed 2 nights in Jan 2024
Response from M Priscilla B on Jan 9, 2024
Dear Karim,Thank you for your kind comments regarding your last stay. I was pleased to read that our facilities, pool, bar, accommodation and service were memorable.This enables us to provide the best experiences for our guests.Thank you again for sharing your experience and we look forward welcoming you back in the near future.Best Regards,M Priscilla BH.M
2/10 Terrible
Nathanlee
Jan 2, 2024
Nathanlee
Stayed 3 nights in Dec 2023
Response from M P Bertanha on Jan 9, 2024
Dear Nathanlee,Thank you for choosing Windsor Leme Hotel and taking the time to write your comments .Your concerns were discussed with our heads of department for appropriate improvments. Your opinion is very important to us because it will allow us to improve the quality of our standards.In our hotel we always try to provide to all our guests, a good and an efficient service.Thank you again for sharing your experience and we look forward welcoming you back in the near future!Best Regards,M Priscilla BH.M
10/10 Excellent
Soheil
Dec 30, 2023
Soheil
Stayed 5 nights in Dec 2023
Response from M Priscilla B on Jan 8, 2024
Dear Mr. Soheil, Thank you very much for staying at Windsor Leme and for your review at Hoteis.com. We are happy to know that you enjoyed the time expended in our hotel. Hope to see you again soon! Best Regards, M Priscilla B H.M
Prezada Sr. Diego,Obrigada por escolher o Hotel Windsor Leme e por partilhar conosco sua avaliação. Ficamos felizes por sua satisfação e agradecemos imensamente o reconhecimento ao nosso serviço. Esperamos revê-lo em breve !Atenciosamente, M Priscilla BH.M
My main issue with this establishment is that they do not allow guests in the room. All the other hotels in copacabana allow your friends to visit. That was a real bummer.
There are not a lot of dining options at this hotel. They have a bar by the pool and that’s about it. They have one restaurant too which is used for breakfast buffet.
Staff are polite and professional for the most part. Also check in is at 3 pm. So make sure your flight doesn’t arrive early in the morning.
Ramtin
Stayed 7 nights in Dec 2023
Response from M P Bertanha on Jan 8, 2024
Dear Ramtin, Thank you and we appreciate your comments about your recent stay with us. We take this as an opportunity to clarify to future travelers who can read this message, in making it clear that our hotel has a security policy rules for visitors, in the internal environments , mainly for reasons of safety for our guests. Upon checkin we inform about those rules and visitors are totally welcome in the hotel lobby or at restaurant located at the lobby area.As a value customer, we appreciate your feedback and we look forward to welcome you again!Best Regards,M Priscilla BH.M
Prezada Sra. Vera,Agradecemos os seus comentários sobre a sua experiência no Windsor Leme. Será um prazer recebê-la brevemente em uma nova oportunidade. Atenciosamente,M Priscilla B.H.M
Nice hotel with a rooftop pool with great views of the beach and ocean. If you arrive early, you can use its amenities before checking in
Xianren
Stayed 1 night in Dec 2023
Response from M Priscilla B on Jan 15, 2024
Dear Xianren,Thank you for choosing Windsor Leme Hotel for your stay in Rio and for taking your time to write about your experience. It is always grateful to receive positive feedback.I will share your comments with our team, who I am certain will be motivated with your remarks.Thank you once again for sharing your experience and we look forward welcoming you back in the near future.Best Regards,M Priscilla BH.M
Dear Samantha , Thank you for sharing your experience with us all after your recent stay at Windsor Leme !! As a value customer, we appreciate your feedback and are glad that you had an enjoyable stay.Thank you once again for choosing to recommend us and it would be our pleasure to have the opportunity to welcome you back again to Windsor Leme . Sincerely, M Priscilla B.H.M
8/10 Good
Isabelo
Dec 6, 2023
Isabelo
Stayed 2 nights in Nov 2023
Response from M P Bertanha on Jan 8, 2024
Bom dia Isabelo,Agradecemos por sua avaliação no site da Expedia. Ficamos felizes em saber que sua experiência conosco foi positiva em diversos aspectos. Esperamos recebê-la em breve novamente! Atenciosamente, M Priscilla BH.M
Nice hotel, nice location, should have had hotel.com gold privilege (free room upgrade, late check out) none was offered or available. After check out no where to shower of change, but nice to still be able to use the pool.
Daniel
Stayed 1 night in Dec 2023
Response from M Priscilla B on Dec 6, 2023
Dear Mr. Daniel ,Thank you for your message and taking the time to review and recommmend our hotel . As informed by hotels.com policy regarding VIp Premiun is subject to hotel's availability. ( up grade or late checkout) You have booked a Standard room , we did up grade you to a superior room and late check out unfortunately was not posible due to our high occupancy.Looking forward to welcome you again. Best Regards,M Priscilla BH.M
We loved staying here for our last 2 days in Rio. The staff were welcoming, rooms clean and spacious. And there is a rooftop bar with the best views of the city.
Thank you Hotel Leme!!
Vita
Stayed 2 nights in Nov 2023
Response from M Priscilla B on Nov 28, 2023
Dear Vita,Thank you for sharing your experience with us all after your recent stay at Windsor Leme !! Thank you once again for choosing to recommend us and it would be our pleasure to have the opportunity to welcome you back again. Sincerely,M Priscilla BH.M
10/10 Excellent
Susanna Giselle
Nov 26, 2023
Susanna Giselle
Stayed 6 nights in Nov 2023
Response from M Priscilla B on Dec 18, 2023
Prezada Sra. Susanna G, Agradecemos os seus comentários sobre a sua experiência no Windsor Leme.Esperamos recebê-la brevemente em uma nova oportunidade! Atenciosamente, M Priscilla B.H.M
Dear Neville James,Thank you for choosing Windsor Leme. We are glad to receive your feedback regarding our facilities, location and service. Looking forward to welcome you again. Best Regards,M Priscilla B H.M
4/10 Poor
Peter
Travelled with partner
Nov 18, 2023
Liked: Cleanliness
Disliked: Amenities
Peter
Response from M Priscilla B on Nov 22, 2023
Dear Peter,Thank you for choosing Windsor Leme. We are glad to receive your feedback regarding our facilities, location and service. Looking forward to welcome you again. Best Regards, M Priscilla BH.M
4/10 Poor
Annette-Barbara
Oct 27, 2023
Annette-Barbara
Stayed 5 nights in Oct 2023
Response from M Priscilla B on Nov 16, 2023
Dear Mrs. Annette Barbara,Thank you for taking the time to tell us about your stay as this helps us to improve the experience for all of our guests. I hope to have the opportunity to welcome you back to our property.Best Regards,M Priscilla BH.M
Hotel room is nice and staff at pool bar and house keeping very helpful.
Front desk staff not very friendly or helpful. Will choose another hotel next time
James
Stayed 1 night in Oct 2023
Response from Edson Brandão on Oct 29, 2023
Dear Jmes,We appreciate the opportunity to receive your review.We were surprised by your impressions of the front team, as we are always highly appreciated for everyone's kindness and dedication.Sincerely,Edson BrandãoGeneral manager
Prezada Hee,Obrigada por escolher o Windsor Leme Hotel e por compartilhar a sua experiência com futuros viajantes. Agradecemos pela sua fidelização e esperamos revê-la em breve!Atenciosamente,M Priscilla B.H.M
This is my favorite hotel in Rio! Everything was wonderful! There was a problem with the Wi-Fi in my room; I actually did not have Wi-Fi but it wasn’t a big deal for me since j wasn’t in my room much! They tried to fix it and offer to change rooms but I stayed in my room!
Marilia
Stayed 2 nights in Sep 2023
Response from M Priscilla B on Sep 24, 2023
Dear Marilia,We are very happy to know that you had such a positive experience among us. We appreciate your kind words about our staff , service, pool área , breakfast , rooms and location. We look forward to welcome you again in your home way from home ! Best Regards, M Priscilla BH.M
Dear Arman , Thank you for sharing your experience with us all after your recent stay at Windsor Leme !! As a value customer, we appreciate your feedback and we are glad that you had an enjoyable stay. Thank you once again for choosing to recommend us. Best Regards,M Priscilla BH.M