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Reviews of Sheraton Grand Rio Hotel & Resort

5 out of 5
Sheraton Grand Rio Hotel & Resort
Avenida Niemeyer 121 - Leblon, Rio de Janeiro, RJ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 90 out of 1003 reviews" "
Rating 4 - Poor. 31 out of 1003 reviews" "
Rating 2 - Terrible. 24 out of 1003 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was comfortable and the staff was amazing! Thank you 🙏
Stayed 10 nights in Mar 2024

8/10 Good

Julia, Paradise Valley

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property overall is pretty good from outside to the entry and to the spa. However, the hotel room itself is very disappointing! The carpet is dirty and dust is all around the furniture. The bathroom is small. The room feel like a motel room. Not enough towels.
Stayed 3 nights in Apr 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not having to cross a road to get to the beach was amazing.
Stayed 3 nights in Apr 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property! Enjoyed our stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel excellent staff.
Stayed 9 nights in Mar 2024

6/10 Okay

RICHARD

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Toilet did not flush and backed up 3 times No fan in the bathroom The phone in the room did no work. Check in . Need more Staff at the conceirge desk are excellent Breakfast second rate. Pool resturant staff very good
Stayed 7 nights in Mar 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was beautiful. Everything was clean and the staff was helpful and friendly.

10/10 Excellent

Urssulla

Liked: Cleanliness, staff & service, property conditions & facilities
Everytime I stay here it gets better.
Stayed 1 night in Mar 2024

10/10 Excellent

Luis, Buenos Aires

Liked: Cleanliness, staff & service, property conditions & facilities
Most amaIng buffet breakfast!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

CAMILO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff couldn’t be more warm and kind. !
Stayed 4 nights in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice private beach and awesome restaurants!
Stayed 3 nights in Jan 2024

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

10/10 Excellent

Julio

Stayed 1 night in Jan 2024

6/10 Okay

hugo

Travelled with group
Stayed 4 nights in Jan 2024

10/10 Excellent

Felipe

Travelled with group
Location
Stayed 6 nights in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property needs maintenance, the rooms are really old as well as the common walkways
Stayed 4 nights in Dec 2023

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

6/10 Okay

Noel

Was not very nice. The service in reception was terrific. I will not refer my family or friends on this Sheraton grand Rio Janeiro. My room had 3 issue and finally fixed. Sorry, but this is not 5 start Hotel.
Stayed 5 nights in Dec 2023

6/10 Okay

Javohan

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

10/10 Excellent

lukaine louis bell

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay
Stayed 6 nights in Nov 2023

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, excellent property. Staff is great.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kayler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. The staff was great. The private beach was beautiful but the locals on the beach were extremely irritating. Every minute or two they try to sell you something. These people will not take no for an answer. I was so fed up I left and went by the pool. Luckily they can’t come on to the actual property. The pool was nice and if you are in the mood for a late night snack be sure to try one of the restaurants located on the property. The pizzas are amazing and made fresh to order. I believe there are a total of 26 floors. My guest & I were located on the 19th floor with a partial ocean view which was beautiful. Also the hotel is at least 30 minutes away from the airport but that’s okay because it’s worth the drive. The hotel is located in Leblon & not Copacabana beach. However, Copacabana is literally minutes away from Leblon. The hotel has a shuttle that will take you to the shopping mall & surrounding neighborhoods but not to the airport nor will they pick you up. I did over hear someone mention that there were maybe a 3rd party company connected to the hotel that will pick up from the airport as a round trip but it was pricey. Stick with an Uber. It’s safe & it was under 20 bucks for a 30 minute drive. Please don’t get caught up with the cab drivers because hey will lie & tell you that Ubers are dangerous and you can get in trouble. I believe they use this a tactic to take your money and keep you from using an Uber. Find me on Instagram @kaylerlynette
Stayed 2 nights in Dec 2023

10/10 Excellent

Lara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton Rio was a luxury experience from beginning to end. Gorgeous views, exceptional amenities, and a warm, friendly staff made our stay memorable in the best way.
Stayed 2 nights in Nov 2023

6/10 Okay

Maria

Business traveller
Disliked: Amenities
Very expensive hotel with low quality services in a dangerous area of Rio. For the price they charge you, you can go for 2 weeks all inclusive in the Caribbean. I have to switch rooms 3 times one night I couldn’t sleep because the pillows had a bad smell. It seems like they don’t change the bedding when people leave. Also, cleaning is not a thing there you need to ask for to bring new dishes, change bedding, etc. I won’t be back there. The hotel seems pretty on the pictures but it’s not. The only good thing is close by the beach but it’s shared with locals. It’s dangerous to the point they lift the stairs that connects to the beach at 6pm and you can’t go from this time until 8 or 9am. Overall I rate this hotel as 2 starts with poor quality service. The rooms are outdated and smell bad. Overall in the area smells bad to the point that I didn’t want to be there.
Stayed 6 nights in Nov 2023

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Nov 2023

10/10 Excellent

Evelyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rio de Janeiro trip
It was amazing, the hotel is beautiful with a great location, staff was amazing, food was great so were the drinks! Rooms were spacious, comfortable and clean. I give it a 5 star!!!!!!! The pool area was very nice and it had a private beach, the view from the hotel was beautiful.
Stayed 4 nights in Nov 2023

4/10 Poor

D

Travelled with family
Disliked: Cleanliness
beautiful view but the pool had MOLD!!!
How about this? Hotels.com. says they are pet friendly, they are NOT! They are small dog friendly. Windsor and Hilton are pet friendly! We found this out too late to cancel!!! Bad coffee, come on this is Brazil, no excuse! The blow drier in the bathroom should be cleaned once in a while . We ordered baguette. Sandwiches sans meat, we got club sandwiches with fried egg! That is definitely not what we ordered. The closets are too narrow for a hanger to hang straight.! If all you want is a view, go for it. But it was very disappointing to see the mold in the pool what with MRSA being a threat in 2023. There were guests using the pool that didn't seem to care. It was no small amount of mold at the shallow end and could have easily been attended to if someone cared.
Stayed 6 nights in Oct 2023

10/10 Excellent

Anderson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Lutfi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel! Will definitely book again if ever in Brazil.
Stayed 3 nights in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

sungwon

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Peter, Middlesex

Travelled with partner
Liked: Staff & service, property conditions & facilities
Excellent hotel with wide choice of restaurants and option of room service. Located on the beach and a short taxi ride from the main beaches and shopping districts. Very clean, helpful staff. Would definitely recommend
Stayed 5 nights in Sep 2023

10/10 Excellent

Stephen, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort in Rio
Stayed 4 nights in Sep 2023

10/10 Excellent

Eugenia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Sheraton experience. The food for breakfast was delicious and the staff and waiters were very friendly.
Stayed 5 nights in Sep 2023

8/10 Good

SAIRA, BATH

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, vey friendly and helpful staff. Room was spacious with gorgeous views. The only draw back is that its is not a location you can walk to places...that being said, Uber, taxis and hotel transportation is readily available. Four well served restaurants within the resort, and a great breakfast buffet. It is very close to Ipanema and Leblon, two of the best areas in Rio. The resort is well known for many years, many events take place there, so can it be busy depending on event schedule.
Stayed 4 nights in Aug 2023

10/10 Excellent

Wilber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel es antiguo pero muy bien mantenido, la Picina es increíble y la playa muy rica.
Stayed 5 nights in Jul 2023

6/10 Okay

Ashish

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Good Review: 1) Nice Location. One of the few beach front properties. Amazing ocean views from Executive Suite. 2) Staff very friendly and courteous. 3) Easy access to the beach. Not so Good Reviews: 1) Room services were poor. Did not deliver an in room service breakfast order, which was booked a night before. 2) Rooms need renovation. Wall plate on the plugs falling apart. Wood on the bathroom door frame is rotted. 3)Water bottle services restricted to 2 bottles per day per room. At the rate charges per night per room, there should be higher limit on water bottles per room. Restaurants charges 12 Reals per water bottle.
Stayed 6 nights in Jul 2023

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Hotel for a Family Vacation in Rio!
My family (me, my wife and our 6-year old daughter) stayed 4 nights at the Sheraton Grand Rio and we cannot say enough wonderful things about the hotel. Yes, the location and the property itself are fantastic, but their REAL strength is their SERVICE and CUSTOMER CARE. Wow!!! Everyone working there, I mean EVERYONE, is always ready to assist the guests and ALWAYS with a friendly smile and attitude. Incredible! I give them an 11 out of 10!
Stayed 4 nights in Jul 2023

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect, just outside the crowded places. Near restaurants, bars and beaches. The private beach is a plus. Property is not new but has been renovated Not sure why they charge a "resort fee" sseparate, should just include it. Also the quality of what you get in the resort fee is not good, tennis rackets are useless, bikes are damaged but the private beach and pool outweights all of that
Stayed 3 nights in Jul 2023

10/10 Excellent

Fabio

Stayed 5 nights in Jul 2023

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We felt very safe in this property they were extremely accommodating to us. It was my birthday and my boyfriends while on the trip and the were the most sweetest! 10/10 would definitely go back
Stayed 6 nights in Jul 2023

10/10 Excellent

Yuri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Alycia Faria on Jul 11, 2023
Sr. Yuri, Obrigado por escolher o Sheraton Grand Rio como sua casa no Rio de Janeiro. Agradecemos imensamente o feedback e, principalmente, o tempo despendido para fazê-lo. Esperamos que volte para nosso hotel. Cordialmente, Equipe Sheraton Grand Rio.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Alycia Faria on Jul 11, 2023
Sr. Daniel, Obrigado por escolher o Sheraton Grand Rio como sua casa no Rio de Janeiro. Agradecemos imensamente o feedback e, principalmente, o tempo despendido para fazê-lo. Esperamos que volte para nosso hotel. Cordialmente, Equipe Sheraton Grand Rio.

10/10 Excellent

j

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We Loved the stay. Will return.
Stayed 4 nights in May 2023
Response from Alycia Faria on Jul 11, 2023
Dear Jacqueline Taylor,Thank you for choosing the Sheraton Grand Rio as your home in Rio de Janeiro. We greatly appreciate the feedback and especially the time spent to do. We will be happy to welcome you again!Cordially, Sheraton Grand Rio Team.

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
sauna and spa weren't working
Stayed 4 nights in May 2023
Response from Alycia Faria on Jul 11, 2023
Mr. Brian Thank you for choosing the Sheraton Grand Rio as your home in Rio de Janeiro. We greatly appreciate your feedback and especially the time taken to do so. Unfortunately, during your stay our spa and sauna was undergoing a renovation to better serve you.We hope you will return to our hotel. Thus, we hope to regain your confidence in our care and services. Cordially, Sheraton Grand Rio Team.

8/10 Good

Naum

Travelled with family
It's a great choice for a week stay in Rio, the neighborhoud is fine, actually a waled around at night and felt pretty safe. The food is fair, definitely is not a 5 star hotel food and room service is not good at all. The spa is good, a bit overprice taken into account price/service relation.
Stayed 8 nights in Apr 2023
Response from Alycia Faria on Jul 11, 2023
Dear Naum, Thank you for choosing the Sheraton Grand Rio as your home in Rio de Janeiro. We thank you immensely for the message, appreciation about our neighborhood and our spa and especially for your time, that was spend for this feedback. I can assure you that all feedback is very valuable, welcome and discussed with our Managers, so that we can improve even more the experience of our guests. First of all, I would like to express my deepest apologies for the reported inconveniences regarding: The food and room service. Us team will thoroughly check each piece of information mentioned and make the necessary corrections. Thus, we hope to regain your confidence in our care and services. Cordially, Sheraton Grand Rio Team.

10/10 Excellent

dimple

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Alycia Faria on Jul 11, 2023
Dear Dimple,Thank you for choosing the Sheraton Grand Rio as your home in Rio de Janeiro. We greatly appreciate the feedback and especially the time spent to do. We hope you will come back to our hotel. Cordially, Sheraton Grand Rio Team.