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Reviews of Grand Mercure Rio de Janeiro Copacabana

4 out of 5
Grand Mercure Rio de Janeiro Copacabana
Rua Souza Lima, 48, Copacabana, Rio de Janeiro

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 185 reviews" "
Rating 8 - Good. 48 out of 185 reviews" "
Rating 6 - Okay. 18 out of 185 reviews" "
Rating 4 - Poor. 10 out of 185 reviews" "
Rating 2 - Terrible. 7 out of 185 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, great location, great room and cleanliness. We stayed at the family room as a family of 4 and it was a big room and we didnt feel overcrowded. We lived it and would definitely stay again
Stayed 3 nights in Mar 2024
Response from Armando Byron Front Desk Manager on Apr 11, 2024
Hello Pauline,We very much appreciate your comments regarding your stay at the Grand Mercure Rio de Janeiro Copacabana.

6/10 Okay

Maria

Liked: Property conditions & facilities
You have to pay for the ice if you need some.
Stayed 2 nights in Mar 2024
Response from Armando Byron Front Desk Manager on Mar 20, 2024
Hello Maria,Thank you for your review of our hotel.We do charge for the ice bucket as a service in our restaurant.Your feedback will be shared with the team for evaluation.

6/10 Okay

Yosef

Liked: Cleanliness, staff & service
My room had a mildew smell. I didn’t care to change and complain but I probably could’ve asked. The staff was very nice and room cleaning each day seemed decent enough though I don’t know how thoroughly they clean. I clipped my nails and saw one of the clippings there the days going forward so I don’t know if a thorough floor cleanse is daily. All of my cleaning people were nice though and I could tell the toilet and shower was cleaned each day Area around the hotel was great! Very walkable, very safe besides the occasional aggressive hobo. Free beach umbrella and chair each day was AWESOME! The rooftop terrace in the photos does not exist
Stayed 6 nights in Feb 2024
Response from Armando Byron Front Desk Manager on Mar 7, 2024
Hello Yosef,Thank you for sharing your experience with us. We are sorry to hear about the musty smell in your room and assure you that we will take your observations into consideration. We are happy to hear that you found our staff friendly and that you appreciated the daily cleaning.We hope to have the opportunity to improve your experience on a future stay.

4/10 Poor

Matthew

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Armando Byron Front Desk Manager on Mar 7, 2024
Hello Matthew,Thank you for your review.We hope to see you again soon.

10/10 Excellent

maribel chavez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful
Stayed 5 nights in Feb 2024
Response from Armando Byron Front Desk Manager on Mar 20, 2024
Dear Maribel,We thank you for your compliments and look forward to welcoming you again on your next visit to Rio de Janeiro.

6/10 Okay

Gary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Armando Byron Front Desk Manager on Mar 7, 2024
Hello Gary,Thank you for your review.We hope to see you again soon.

8/10 Good

CELITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I recommend if they offer good price. I'd go back!
It's a nice hotel, with a great breakfast, good Wi-Fi, comfortable bed and pillows. It's close to many nice restaurants, some of them authentic Brazilian . The room is very spacious, and the price is moderated. I had intention to extend my stay for more three days, and that would be with my husband coming form US, however, I never got the price and if I could stay in the same room. Then , I moved to another nice hotel.
Stayed 3 nights in Dec 2023
Response from Maíra Fernandes - Guest Relations on Jan 17, 2024
Dear Celita, thank you for your feedback.We are glad to know that you had a cozy stay with us and look forward to welcome you and your husband back soon!

10/10 Excellent

Ezequiel Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Grand Mercure in Rio was a great choice. Safe, clean and with the kindest and most helpful staff, we really enjoyed our stay. The staff had some great recommendations for places to eat which really helped us!
Stayed 3 nights in Jan 2024
Response from Armando Byron Front Desk Manager on Jan 10, 2024
Hello Ezequiel,We are very happy to hear that you had an excellent stay at the Grand Mercure Rio and that our team was able to contribute to this positive experience. Your satisfaction is very important to us. We hope to see you again soon!

6/10 Okay

Yoshio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Armando Byron Gerente de Recepção on Jan 10, 2024
Olá Yoshio,Prezado hóspede,Ficamos felizes que tenha gostado de sua estada conosco e esperamos recebê-lo novamente em breve!Com os melhores cumprimentos,

2/10 Terrible

Mostafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Armando Byron on Dec 16, 2023
We are very sorry for the inconvenience you experienced during your stay with us. This is not typical of our standard of service and certainly not the experience we want our guests to have. We are taking immediate steps to resolve the issues you mentioned. We appreciate your feedback as it helps us to improve and offer a better service in the future.Regards,

6/10 Okay

Paul

Travelled with partner
Liked: Staff & service
We stayed here for our 10 year wedding anniversary. It was a good price and very close to everything we wanted to do. Very central. Our room was fine except that the air conditioning was leaking.
Stayed 3 nights in Nov 2023
Response from Armando Byron Front Desk Manager on Nov 29, 2023
Hello Paul,Thanks for your great review of our hotel.

10/10 Excellent

Edilene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Armando Byron Gerente de Recepção on Nov 29, 2023
Olá Edilene,Muito obrigado pela ótima avaliação!

10/10 Excellent

Edilene

Stayed 1 night in Nov 2023
Response from Maíra Fernandes - Guest Relations on Dec 16, 2023
Obrigada pela sua avaliação!Até a próxima :)

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Armando Byron Front Desk Manager on Nov 24, 2023
Hello Susan,Thanks for your great review.

6/10 Okay

Verified traveller

Travelled with group
Not an upscale hotel
It is an OK hotel, in a good location as it is very close to the beach. The staff is friendly and very helpful but this is not what I would describe as an upscale hotel. I found the room to be a bit uncomfortable. My main issue was the cleanliness. At the beach, I could not find a tent it Keep in mind that if you need to iron or use a hair dryer, you need to request these and they may not be available. I found the room to be uncomfortable,
Stayed 4 nights in Nov 2023
Response from Armando Byron Front Desk Manager on Nov 24, 2023
Hello,We would like to assure you that what happened is not in keeping with the Grand Mercure standard of quality. Thank you again for taking the time to share your experience with us, as it is only through the perception of our guests that we can continue to improve our services.

8/10 Good

Yufan, Stafford

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Adjacent to the beach. Decent facility. Our room was a bit small and there’s no pool. But decent price for the location. Staff is very friendly and helpful.
Stayed 7 nights in Oct 2023
Response from Armando Byron Front Desk Manager on Nov 9, 2023
Hello Yufan,Thank you for your excellent review of our hotel.I hope you come back soon.

8/10 Good

Kingson

Liked: Cleanliness, staff & service, property conditions & facilities
Other than the AC noise that caused a change for a different room, this hotel is excellent. The 4-star could go up to 5 if the maintenance were a bit better. Excellent service from the staffs.
Stayed 4 nights in Oct 2023
Response from Armando Byron Front Desk Manager on Oct 26, 2023
Hello Kingson,Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice service
Stayed 4 nights in Jul 2023
Response from Armando Byron Front Desk Manager on Sep 27, 2023
Hello Valentina,Thanks for the great review!

8/10 Good

Dale, Upland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Armando Byron Front Desk Manager on Sep 27, 2023
Hello Dale,Thanks for the great review!

8/10 Good

William, Falls Church

Liked: Cleanliness, staff & service
This hotel is steps away from Rio’s quintessential beach. Felipe, one of the hosts, was very efficient, friendly, and was ready to give tips on where to go and what to eat. The property itself is a bit dated and the hallways feel a bit cramped. That said, you come to Rio to enjoy the outside, so balance your expectations, location, and price point.
Stayed 1 night in Sep 2023
Response from Armando Byron Front Desk Manager on Sep 27, 2023
Hello William,We're very happy to hear that you had a fantastic stay, especially thanks to Felipe's welcome!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied with Grand Mercure Rio de Janeiro Copacabana. Excellent hotel.
Stayed 4 nights in Aug 2023
Response from Armando Byron Front Desk Manager on Aug 31, 2023
Dear Juan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to stay.
Very nice hotel in a great location. Staff were very friendly and helpful. They also made some great recommendations for shopping and dining. Location is few steps from the famous fort which has one of the greatest views of copacabana.
Stayed 5 nights in Aug 2023
Response from Armando Byron Front Desk Manager on Aug 20, 2023
Hello Michael,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Armando Byron Gerente de Recepção on Aug 19, 2023
Olá,Obrigado pela ótima avaliação.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Armando Byron Gerente de Recepção on Jul 27, 2023
Olá Dan,Obrigado pela ótima avaliação de nosso hotel.Volte em breve!

10/10 Excellent

Leo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Armando Byron Gerente de Recepção on Jul 21, 2023
Olá Leo,Obrigado pela ótima avaliação de nosso hotel.

2/10 Terrible

Rodrigo

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
NOT REAL PHOTOS no pool, not seafront
PICTURES AND LOCATION IS NOT ACCURATE, hotel is NOT in front of the sea, not even close, there is NO sea view!! There is NO pool, the pool in the picture is not from the hotel!!
Stayed 2 nights in Jun 2023
Response from Armando Byron Front Desk Manager on Jul 6, 2023
Prezado Rodrigo,Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Atenciosamente,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location. The breakfast area is very strangely laid out.
Stayed 4 nights in May 2023
Response from Armando Byron Front Desk Manager on May 28, 2023
Hello,Thanks for the great review of our hotel.

10/10 Excellent

Saad

Liked: Cleanliness, staff & service
The hotel is located I. A beautiful part of town. Tons of restaurants to choose from and right near the beach. The breakfast is amazing! The gym has a great view but most importantly was the helpfulness of the staff and how positive they always were. Bad point. The internet is horrible, awful wifi. I had to check out and move hotels to work because the internet wasn’t good enough to have calls.
Stayed 2 nights in May 2023
Response from Armando Byron Front Desk Manager on May 28, 2023
Hello Saad,We were pleased to receive your congratulations. We will be sure to share your comments with the entire team. We will be looking for solutions so that our internet is always impeccable for use.Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service.

10/10 Excellent

Gift Card

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
That was very very nice experience in Rio, all good and the best service was the girl in the breakfast who make the omelette and the guy in the reception is white young guy his name is ommar I think, but those two are amazing service VIP.. the hotel need to feel proud of them 👌 Thanks so much
Stayed 3 nights in Apr 2023
Response from Armando Byron on May 2, 2023
Hello Gift Card,We are very happy that you had a great experience in our hotel.I will let the staff know about your feedback on everyone's work especially the receptionist and Alice who prepared your omelet. We are very proud of them for sure.Hope to see you again soon in our hotel.

6/10 Okay

John

Stayed 7 nights in Apr 2023
Response from Armando Byron Front Desk Manager on May 2, 2023
Hello John,We appreciate your review about our hotel.Best Regards,

10/10 Excellent

Paul

Stayed 1 night in Mar 2023
Response from Maíra Fernandes - Guest Relations on Apr 17, 2023
Muito Obrigada pela sua avaliação!Até a próxima!

8/10 Good

Rachael

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Maíra Fernandes - Guest Relations on Apr 17, 2023
Muito obrigada pela sua avaliação!Até a próxima!

6/10 Okay

Sajor

Disliked: Staff & service
Their credit card payment system is not the best. As a matter of fact my visa cash rewards was accepted in many places, but not at the hotel.
Stayed 5 nights in Mar 2023
Response from Maíra Fernandes - Guest Relations on Apr 17, 2023
Dear Sajor, we are sorry for not meeting your expectations.Our payment methods are previously informed when the reservation is booked.We hope to have the chance to welcome you back in the near future and offer you a better experience.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close to the beach, was way overpriced for the value and service (because of Carnival), but even at its usual rates was high. Th staff were all exceptional friendly, were good at arranging for taxi, were fair at arranging for tours, and were pretty bad at giving directions or guidance concerning subways and busses, restaurants, ATM machines (that other hotels actually have in their lobbies!). The hotel provided ample security, had an absolutely marvelous breakfast with long hours to accommodate the all night carnival party scene (those just returning at 6 and those who slept late (though 10 should have been 11!). The room was small and the bed and bath were comfortable and spacious. The shower was the best designed I have seen in any hotel- with the on/off & temp regulator on the wall opposite the shower head (a rain style) and a hand held with a button to switch between shower and hand wand. The room attendants were very good; room food service person were good, but the menu for dinner and lunch is sparse and average at best. Front desk staff were always busy, but were efficient, so wait times were tolerable, and very friendly, even if not always so knowledgeable about the surroundings.
Stayed 5 nights in Feb 2023
Response from Maíra Fernandes - Guest Relations on Feb 23, 2023
Dear Robert, thank you for sharing your experience with us.We are glad to know that you had a good stay at our hotel and look forward to welcome you back soon so you can enjoy our whole structure!Kind regards,

4/10 Poor

Erick, Boynton Beach

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
An expensive hotel where internet does not work.
Stayed 10 nights in Feb 2023
Response from Maíra Fernandes - Guest Relations on Feb 23, 2023
Dear Erick, we are sorry for that we could not meet your expectations during your stay.We hope to have the chance to welcome you back in another opportunity and offer you a better experience.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Maíra Fernandes - Guest Relations on Feb 20, 2023
Eduardo, muito obrigada pela sua avaliação!Até a próxima!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really helpful staff. Very convenient . Nice size room with modern bathroom. Lots of choices for breakfast, though layout not the best with breakfast bar being in separate area from breakfast rooms.
Stayed 4 nights in Jan 2023
Response from Maíra Fernandes - Guest Relations on Feb 2, 2023
Hello Kenneth, thank you very much for your feedback.We are sorry for any inconvenience that might have affected your stay with us.We look forward to welcome you back for a better experience. Maíra FernandesGuest Relations

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the lack of a view. I loved the way the staff worked hard to make stuff right.
Response from Maíra Fernandes - Guest Relations on Jan 20, 2023
Hello Paul, thank you for your review.We are glad to know that our team welcomed you so well!Our beach front building is under refurbishment and for that reason we took off the information about the pool/rooftop of our website and requested the websites that resell us to do the same.We look forward to welcome you back in the near future so you can enjoy our whole structure!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Response from Maíra Fernandes - Guest Relations on Jan 20, 2023
Hello David,Thank you for your review, we look forward to welcome you back soon!

10/10 Excellent

prasad

8/10 Good

FERNANDO

Stayed 6 nights in Dec 2022
Response from Maíra Fernandes - Guest Relations on Dec 16, 2022
Olá Fernando, muito obrigada pela sua avaliação.Adoramos saber que teve uma ótima hospedagem conosco e esperamos poder te receber de volta muito em breve!

10/10 Excellent

Laurelena

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYONE WAS REALLY FRIENDLY AND HELPFULL. THE BAR PEOPLE WERE ALWAYS TRYING TO STOCK BUT I NEVER NEEDED ANYTHING. ITS GREAT TO KNOW THEY ARE ALWAYS THERE.
Stayed 3 nights in Dec 2022
Response from Maíra Fernandes - Guest Relations on Dec 16, 2022
Hello Laurelena, thank you for your feedback.We apologize for any inconvenience that might have affected your stay with us and look forward to welcome you back soon to offer you a great experience!

10/10 Excellent

Ann

Travelled with partner
Close to beach
Stayed 1 night in Oct 2022

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2022
Response from Maíra Fernandes - Guest Relations on Aug 4, 2022
Michelle, muito obrigada pelo seu feedback. Pedimos desculpas pelos inconvenientes vivenciados durante a sua hospedagem. Esperamos poder te receber de volta em num futuro próximo para te oferecer uma estada encantadora.

10/10 Excellent

José

Stayed 1 night in Jul 2022
Response from Maíra Fernandes - Guest Relations on Aug 4, 2022
José, muito obrigado por sua review. Esperamos poder te rever em breve!

8/10 Good

Alberto Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
There is absolutely nothing wrong with the hotel per-se. But ohh man, has Rio fallen of dramatically, completely unsafe surroundings, not only here but in mostly all Atlantic Ave. Also extremely dirty and stinky. Again, the hotel was the best part. but the entire city is just so dirty and dangerous.
Stayed 2 nights in May 2022
Response from Maíra Fernandes - Guest Relations on May 10, 2022
Alberto, thank you for your review. We're glad to know that you've enjoyed your stay with us! Kind regards,

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2022
Response from Maíra Fernandes - Guest Relations on May 10, 2022
Peter, thank you for your review!

10/10 Excellent

Emma Romeu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio. Muy buena limpieza, el desayuno muy bueno también.
Stayed 5 nights in Mar 2022
Response from Rodrigo Landa on Mar 31, 2022
Emma, muchas gracias por su review. Estoy muy contento en saber que tuviste una buena experiencia. Yo y todo equipo esperamos volver a recibirle muy pronto.

8/10 Good

Enrico

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tem estacionamento!
Stayed 2 nights in Jan 2022
Response from Maíra Fernandes on Mar 9, 2022
Olá Enrico, obrigada pela sua avaliação. Assim como a maioria dos edifícios comerciais e residenciais do bairro de Copacabana, nós não possuímos estacionamento, por esse motivo não há nenhuma informação sobre o mesmo nas descrições do hotel. De qualquer forma, indicamos os estacionamentos oficiais mais próximos ao nosso estabelicimento para os hóspedes que precisam desse serviço. Esperamos poder te receber de volta em breve!

8/10 Good

Enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Não tem estacionamento, para quem vai de carro não recomendo!
Stayed 3 nights in Jan 2022
Response from Maíra Fernandes on Mar 9, 2022
Olá Enrico, obrigada pela sua avaliação. Como a maioria dos prédios tanto comerciais quanto residenciais do bairro de Copacabana, não possuímos estacionamento, mas recomendamos os estabelecimentos oficiais mais próximos para os hóspedes que precisam desse serviço. Até a próxima