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Reviews of Novotel Rio de Janeiro Leme

4 out of 5
Novotel Rio de Janeiro Leme
Rua Gustavo Sampaio 320, Leme, Rio de Janeiro, RJ

Reviews

8.4

Very good

Rating 10 - Excellent. 201 out of 393 reviews" "
Rating 8 - Good. 114 out of 393 reviews" "
Rating 6 - Okay. 45 out of 393 reviews" "
Rating 4 - Poor. 21 out of 393 reviews" "
Rating 2 - Terrible. 12 out of 393 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Irene, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic “4star hotel” . Has small ref and safe in the Family Suite room . I am at least expecting some coffee maker / electric kettle/ free 1-2 bottle water / ice bucket . None of the above . Family suite is so small , fits a king size bed and sofa bed with enough space to walk in-between. Breakfast is excellent ! We stayed 4 nights . Location is ok . Locals around and so as homeless. The building always has armed security at the lobby .
Stayed 4 nights in Apr 2024
Response from Luciano Rocha / General Manager on Apr 12, 2024
Dear Mrs. Irene,Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme.We work hard to offer the best service to our guests, so your feedback is important.Regarding the amenities you reported, such as kettle and coffee maker, they are available in executive category apartments, however guests can request a kettle in the apartment when they feel it is necessary. However, the executive category only accommodates couples.We look forward to welcoming you again soon.Cordially,

6/10 Okay

Nathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was poorly maintained. Dirty grout in the bathroom. Leaky toilet. They don't have enough housekeeping staff. Our room was still not cleaned when we came back after 5 PM. So, we just got fresh towels.
Stayed 2 nights in Mar 2024
Response from Luciano Rocha/Gerente Geral on Mar 15, 2024
Dear Nathan, Thank you for staying with us and for taking the time to rate us, as this is the only way to improve our services. We're sorry we didn't meet your expectations. We have already contacted the cleaning department to reinforce cleaning and hygiene practices, as this is one of our greatest responsibilities. Once again, we apologize and thank you for your comments. We hope to be able to welcome you back to our hotel and regain your trust. Cordially,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The staff was very helpful. Nice facilities
Stayed 3 nights in Feb 2024
Response from Luciano Rocha/Gerente Geral on Feb 19, 2024
Dear Mr. John, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Viktoriya

Travelled with partner
Liked: Cleanliness, amenities
We stayed at Novotel in Rio aver New Years and absolutely loved it. Very friendly staff and delicious breakfast every morning. 3 min walk from the beach.
Stayed 7 nights in Dec 2023
Response from Luciano Rocha / General Manager on Jan 30, 2024
Dear Ms. Viktoriya Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team. We look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoy this hotel very much. The staff is great and attentive. The breakfast is very nice. We have been there 3 times for a total of 17 days and would go back without hesitation.
Stayed 7 nights in Jan 2024
Response from Luciano Rocha / General Manager on Jan 30, 2024
Dear Mr. Bernard, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team. We look forward to welcoming you again soon. Sincerely,

10/10 Excellent

Tarik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a block away from a few wonderful restauraunts (Shirleys, and Boteco Belmonte). The rooftop Lounge was great get the Cod Dumplings <3. The service was a bit slow. But that’s expected literally everywhere so have patience. But otherwise everyone was patient, respectful, and willing to go above and beyond all staff I encountered. The cleaning staff was amazing they literally clean up your mess of clothes and reassemble your room. Very appreciative of their hospitality. Great first time in Rio. Would gladly consider coming back with friends.
Stayed 5 nights in Jan 2024
Response from Luciano Rocha/Gerente Geral on Jan 18, 2024
Dear Mr. Tarik, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

8/10 Good

Rajasekhar Reddy

Stayed 3 nights in Dec 2023
Response from Luciano Rocha / General Manager on Jan 30, 2024
Dear Mr. Rajasekhar Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team. We look forward to welcoming you again soon. Sincerely,

6/10 Okay

Rajnish Kumar

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very Good staff but poor facilities.
Location was good. But doesn't appear to be 4 star property. Facilities were minimalistic. However staff especially the restaurant and kitchen was very helpful. I would like to specially thank Mr. Arouimedes for helping me by heating my pre cooked food.
Stayed 4 nights in Dec 2023
Response from Luciano Rocha/Gerente Geral on Dec 31, 2023
Dear Mr. Rajnish, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Great location. Very good breakfast. Gym is workable with an awesome view. All staff were outstanding. Leme is the beginning of that long strip of beach and road thru end of copa cabana which made it super convenient... virtually same beach experience.... more night life and upscale restaurants in Copa Cabana... but plenty of options in Leme... I'd opt to stay in Leme rathher than Copa Cabana.
Stayed 5 nights in Dec 2023
Response from Luciano Rocha/Gerente Geral on Dec 31, 2023
Dear Mr. C, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor start, good finish
A poor start - checked in to an unprepared room at 23:00, then was taken to another room on a higher floor, which had been cleaned but was ready for a family of three, including a personalised welcome note. Finished up in a (possibly) higher class room near the top, which turned out to be quiet, clean, comfortable and pleasant. The staff were friendly and the breakfast was good. The Sky Bar is very nice
Stayed 2 nights in Dec 2023
Response from Luciano Rocha/Gerente Geral on Dec 9, 2023
Dear Sir Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.Please be assured that all the points raised will be dealt with internally by our team to prevent these problems from occurring again.I hope that during your next stay with us you will notice the changes we are promoting with our teams. Cordially,

10/10 Excellent

Leonardo, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, my family loved.
Stayed 2 nights in Nov 2023
Response from Luciano Rocha/Gerente Geral on Dec 1, 2023
Dear Mr. Leonardo Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They overbooked the hotel and after 2 hours of waiting told us they didnt have a room for us. Proceeded to tell us they were uograding us to their sister hotel 2 blocks away. Their idea of an upgrade was going from a side sea view to front sea view. We lost the king size bed, the pool, location and time. Completely unacceptable.
Stayed 2 nights in Nov 2023
Response from Luciano Rocha/Gerente Geral on Dec 1, 2023
Dear Ms. Cinthia, Thank you for taking the time to write to us following your stay at the Novotel Rio de Janeiro Leme. We regret that the service was not up to your expectations, so please accept our sincere apologies. Novotel hotels always want to provide the best quality of service during your stay; therefore, your opinion is essential to us. We assure you that the necessary measures will be taken to improve the quality of the services you have mentioned. We have already contacted the cleaning department to reinforce cleaning and hygiene practices, as this is one of our greatest responsibilities Once again, we thank you for your comments and hope to regain your trust during your next stay. Looking forward to welcoming you again soon, please accept our best wishes.We hope to be able to welcome you back to our hotel and regain your trust.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to beach, good amenities.
Really glad we booked this hotel, it was a great stay and good value for the price. Room was pretty clean, fridge was a little janky but worked, and shower needed a bit of repair(small leak, not a big deal). Beds were decent, pillows were mediocre but kinda expect that from hotels. Linens/towels were clean. Service was very good at all points, front desk/restaurant/concierge. One block from beach and can take out 2 beach chairs and one beach umbrella per room, so that was nice to not have to rent them. Be warned that you will still tan/burn under the umbrellas, the Brazilian sun is hot! Overall great stay, would likely stay here again!
Stayed 7 nights in Nov 2023
Response from Luciano Rocha/Gerente Geral on Nov 26, 2023
Dear Mrs. Dan, Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.Please be assured that all the points raised will be dealt with internally by our team to prevent these problems from occurring again.I hope that during your next stay with us you will notice the changes we are promoting with our teams. Sincerely,

10/10 Excellent

Katalin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I think Novotel is the best hotel on Copacabana if you are not rich , but you want safety , cleanliness .. Breakfast is excellent , room was tastefully decorated ... Location is the best on copacabana👍😍 I enjoyed my stay 😊 Ohhh roff top is awesome with a bar , beautiful pool and view 😳 Comfortable chairs ...👍 Overall excellent hotel🤗
Stayed 5 nights in Oct 2023
Response from Luciano Rocha/Gerente Geral on Nov 10, 2023
Dear Ms. Katalin, Thank you very much for your time and feedback on your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

rolando m

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, they let me store my bag after check out while I walk on the beach. The room was spacious and the rooftop is nice
Response from Luciano Rocha/Gerente Geral on Oct 31, 2023
Dear Mr. Rolando, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Roberto, Saskatoon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excelente com quarto confortável, café da manhã ótimo com muitas opções e staff muito prestativo e com boa vontade.
Stayed 4 nights in Sep 2023
Response from Luciano Rocha/Gerente Geral on Oct 4, 2023
Prezado Sr Roberto, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,

10/10 Excellent

Glauco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Luciano Rocha / General Manager on Sep 24, 2023
Prezado Sr Glauco, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe. Esperamos recebe-lo novamente em breve. Cordialmente,

4/10 Poor

Leanne

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Outlr toilet was blocked the second day and wr had to use the toilet 13 stories doen in the lobby, asked staff 3 times to fix it. Next day it wouldn't flush. Water was not hot on the last day. No tea making facilities. Staff are very rude
Stayed 3 nights in Sep 2023
Response from Luciano Rocha/Gerente Geral on Sep 30, 2023
Dear Mrs. Leanne,Thank you for taking the time to write to us following your stay at the Novotel Rio de Janeiro Leme. We regret that the service was not up to your expectations, so please accept our sincere apologies.Novotel hotels always want to provide the best quality of service during your stay; therefore, your opinion is essential to us. We assure you that the necessary measures will be taken to improve the quality of the services you have mentioned.Once again, we thank you for your comments and hope to regain your trust during your next stay.Looking forward to welcoming you again soon, please accept our best wishes.Cordially,

10/10 Excellent

Miguel, Calgary

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property, comfy bed, great pool, located in a beautiful area, and the lobby has a free arcade machine!!!
Stayed 3 nights in Aug 2023
Response from Luciano Rocha / General Manager on Aug 25, 2023
Dear Mr. Miguel,Thank you very much for your time and feedback on your stay at Novotel RJ Leme.We are very happy to hear that you had a great experience at our hotel.It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

BONNIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay! Rooms very clean and comfortable! Breakfast great! Front dest help spoke English. They booked tours and cabs rides for us. Definitely would stay there again!!
Stayed 5 nights in Aug 2023
Response from Luciano Rocha / General Manager on Aug 25, 2023
Dear Mr. Bonnie,Thank you very much for your time and feedback on your stay at Novotel RJ Leme.We are very happy to hear that you had a great experience at our hotel.It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Kala

Customer service and location.
Stayed 6 nights in Aug 2023
Response from Luciano Rocha on Aug 16, 2023
Dear Mrs. Kala, Thank you very much for your time and comments about your stay at Novotel RJ Leme. We are very happy to hear that you had a great experience at our hotel. It would be a great pleasure to share your praise with our entire team.We look forward to welcoming you again soon.Sincerely,

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uncomfortable beds and ants in the room
We had tons of ants in our room. Asked for support, they cleaned it, yet still had more ants. Beds are uncomfortable. Lobby is cool, but rooms could be a lot better. Also - checkin and checkout are slow, and the chairs for the beach are advertised but often unavailable - and you must wait for messenger to get it for you although 2-3 employees in the reception are free and could help. Need better management and optimization.
Stayed 5 nights in Aug 2023
Response from Luciano Rocha / General Manager on Aug 20, 2023
Dear Sir,Thank you for taking the time to send us your comments about your stay at the Novotel RJ Leme.We work hard to offer the best service to our guests, so your feedback is important.Please be assured that we have already contacted the coordinators of the sectors mentioned where the occurrences took place and training in service and service recycling is being appliedWe have already contacted the cleaning department to reinforce cleaning and hygiene practices, as this is one of our major responsibilities.With regard to the beach chair and parasol loan service, we have all the items in our stock available for guests to use, however the time they can be used is from 06:00 to 19:00, which may have an impact on their loan at certain times if they have not been returned by a guest who has previously taken them.We hope to see you again soon and to regain your trust. Cordially,

4/10 Poor

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
it was a great location they had bad cleaning, the bathroom had mold in the shower heads and leaking.
Stayed 11 nights in Jul 2023
Response from Luciano Rocha on Aug 20, 2023
Dear Maria, Thank you for staying with us and for taking the time to rate us, as this is the only way to improve our services. We're sorry we didn't meet your expectations. We have already contacted the cleaning department to reinforce cleaning and hygiene practices, as this is one of our greatest responsibilities. Once again, we apologize and thank you for your comments. We hope to be able to welcome you back to our hotel and regain your trust.

6/10 Okay

Beny

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Ants in the room, no chairs after 10:30
Lots of ants in the room. Bed not so comfortable. Breakfast was packed, not enough “pegadores” to catch bread. Overall a feeling that hotel is crowded and under staffed. The rush for chairs and “barracas” in the morning left me empty handed every day.
Stayed 3 nights in Jul 2023
Response from Luciano Rocha | Gerente Geral on Jul 30, 2023
Dear Mr. Beny, Thank you for taking the time to send us your comments about your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.We have already contacted the housekeeping department to reinforce cleaning and hygiene practices, as this is one of our biggest responsibilities.Please be assured that we have already contacted the coordinators of the sectors mentioned where there were the occurrences and training on service and service recycling is being applied.We hope to receive you soon again.Cordially,r

8/10 Good

Yuliya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2023
Response from Luciano Rocha | Gerente Geral on Jul 16, 2023
Prezada Sra Yuliya, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-la novamente em breve.Cordialmente,

10/10 Excellent

JAIRO A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to the beach and rooftop view
Stayed 5 nights in Jun 2023
Response from Luciano Rocha on Jun 23, 2023
Dear Mr. Jairo Thank you very much for your time and comment about your stay at Novotel RJ Leme.We are very happy to know that we provided you with a great experience in our hotel.It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely

6/10 Okay

Jagraj

Stayed 3 nights in Jun 2023
Response from Luciano Rocha | Gerente Geral on Jul 8, 2023
Prezado Sr Jagraj, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from Luciano Rocha | Gerente Geral on Jun 17, 2023
Prezada Sra Larissa, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,

10/10 Excellent

Alma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 2 nights in May 2023
Response from Luciano Rocha | Gerente Geral on May 18, 2023
Dear Mrs. Alma Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely

6/10 Okay

Isabelle

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was in a good location (close to leme beach). We paid extra for a room with a sea view and what we got was a small gap between 2 buildings in front so not worth the extra cost. The staff were somewhat helpful but it felt like they were disorganised and not hugely helpful with booking excursions. Breakfast buffet was poor. There was a very limited amount of hot food and was the same hot food every day. Only one type of eggs. A big selection of cakes but no continental pastries. Only 3 options of cereals and there didn’t appear to be any dairy free alternatives. When asked if we could refund the remaining days of breakfast as we were sick of scrambled egg and soupy sausage, the staff said it would be too complicated and did not seem interested in our feedback on what was lacking or how it could be improved. Housecleaning was below average. On 2 separate occasions the bedding that had been put on fresh was damp and there were tears to the duvet cover. On a separate day, there was blood droplets on the underside of the duvet so we hadn’t noticed until we turned the bed down to go to sleep. I called housekeeping and it took them a while to change the bedding. The maid turned up and spent 20 mins changing the bedding whilst intermittently texting and calling people on her phone.
Stayed 7 nights in Apr 2023
Response from Luciano Rocha | Gerente Geral on Apr 21, 2023
Dear Ms Isabelle Thank you for staying with us and for taking the time to evaluate us, as this is the only way to improve our services. We regret that we did not meet your expectations. We have already contacted the cleaning department to reinforce the cleaning and hygiene practices, since this is one of our major responsibilities, and we have activated the coordinations of the sectors mentioned where the occurrences took place and service and recycling training are being applied.Once again, we apologize and thank you for your comments. We hope to be able to welcome you back to our hotel and regain our trust. Cordially

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service
Great hotel and friendly staff. Wifi a night mare. I needed to work here and could not get online
Stayed 1 night in Mar 2023
Response from Luciano Rocha | Gerente Geral on Mar 18, 2023
Dear Mr Tim Thank you for taking the time to send us your comments about your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.Please be assured that all the issues you flagged will be addressed internally with our team to prevent these problems from occurring again.Regarding the wifi, we are working on an action plan for improvement. Cordially

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at the Novotel Leme. Top notch service, excellent location and property resulted in an amazing stay. Well done.
Stayed 5 nights in Mar 2023
Response from Luciano Rocha | Gerente Geral on Mar 18, 2023
Dear Mr. Jesse Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top of the roof experience is awsome!!
Stayed 3 nights in Mar 2023
Response from Luciano Rocha | Gerente Geral on Mar 8, 2023
Dear Mr Samuel, Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely

10/10 Excellent

Nina

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Would stay there again!
Stayed 11 nights in Feb 2023
Response from Luciano Rocha | Gerente Geral on Mar 4, 2023
Dear Ms Nina Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely

8/10 Good

Pablo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new, clean hotel thats close to Copacabana. Nice rooftop deck and pool with a bar. Staff was generally friendly and helpful. However, I dont think they were quite equipped for the crowds at Carnaval so the breakfast buffet was a little disappointing...they had some people eat in a conference area with less selections. All in all, a decent value and I'd recommend to others.
Stayed 1 night in Feb 2023
Response from Luciano Rocha | Gerente Geral on Mar 4, 2023
Dear Mr. Pablo Thank you for taking the time to send us your comments regarding your stay at Novotel RJ Leme. We work hard to offer the best service to our guests, so your feedback is important.During periods of high occupancy we make the 3rd floor available for breakfast.We hope to welcome you again soon.Cordially

8/10 Good

Luana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable in general. Breakfast was excellent, dinner at the restaurant was ok but the dishes were quite small. The only drawback was that the Internet connection was quite poor at times. Beautiful view from the terrace!
Stayed 2 nights in Feb 2023
Response from Luciano Rocha | Gerente Geral on Feb 28, 2023
Dear Ms. Luana, Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.About the wifi, we are working on an action plan to improve it.We hope to receive you again soon.Yours sincerely

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 4 nights in Feb 2023
Response from Luciano Rocha | Gerente Geral on Mar 4, 2023
Prezado Sr Bogdan, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,

6/10 Okay

Lea, Bridgewater

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 6 nights in Feb 2023
Response from Luciano Rocha | Gerente Geral on Mar 8, 2023
Prezada Sra Lea, Muito obrigado pelo seu tempo e comentário sobre sua estada no Novotel RJ Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Será um enorme prazer compartilhar seu elogio com toda nossa equipe.Esperamos recebe-lo novamente em breve.Cordialmente,

8/10 Good

LaSherin

Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice except for a few needed suggestions. We could not charge our laptop because the plugs was not standard plug sockets for usage for our laptop,etc. We are from America and needed our gadgets and be able to charge them at the hotel.
Response from Luciano Rocha | Gerente Geral on Jan 20, 2023
Dear Mr. La Sherin Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. Regarding the plug, you can check at the front desk if we have one for you to borrow.We hope to receive you again soon.Yours sincerely

2/10 Terrible

Mandeep

Response from Luciano Rocha/Gerente Geral on Nov 10, 2023
Prezado Sr Mandeep, Agradeço por ter dedicado do seu tempo para nos enviar seus comentários sobre sua estada no Novotel RJ Leme. Trabalhamos arduamente para oferecer o melhor serviço aos nossos hospedes, por isso, seu feedback é importante.Tenha certeza que todos os pontos sinalizados serão tratados internamente com a nossa equipe para evitar que esses problemas ocorram novamente.Espero que em sua próxima estada conosco perceba as mudanças que estamos promovendo com nossas equipes. Cordialmente,

6/10 Okay

zoe stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room: Average. Pillows need replacing. Bed nice size, and firm. Shower: Was very hot and difficult to adjust to a set temperature. Always hot even on cold (dependent of time of day). Room cleaners: Keen to get in and clean (some only about between 10-12) View from room: Poor (A street back from beach, residential area, with lots of dogs, few barks, lots of dog poo in front and to the sides of hotel, due to being a residential with lots of dogs). View from top floor / pool area - lovely. Restaurant: Same foods / staples available daily (bread, cereal, juice, fruit..). At start of stay walked in sat down, end of stay near busy season 5-10 minute wait to get a table. Limited seating available.
Response from Luciano Rocha | Gerente Geral on Jan 6, 2023
Dear Ms Zoe, Thank you for staying with us and taking the time to evaluate us, as this is the only way we can improve our services. We regret that we did not meet your expectations during your stay. The Novotel brand aims to offer the best in comfort, security and experience for all customers and guests.Please be assured that we have already contacted the coordinators of the sectors mentioned where the occurrences took place, and training and service recycling are being applied. Once again, we apologize and thank you for the feedback. We hope to welcome you back to our hotel and regain our trust. Luciano Rocha General Manager

10/10 Excellent

Amanda, Wilmington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was beautiful. The bed was the most comfortable mattress I have ever slept on. The staff were all kind and helpful and made it easy to learn the city of Rio. Perfect location and very safe! I would definitely stsy here again!.. perfect for families.
Response from Novotel Leme Team on Dec 22, 2022
Hello, thank you very much. We hope to see you again

10/10 Excellent

Nilesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2022
Response from Luciano Rocha | Gerente Geral on Nov 19, 2022
Dear Mr. Nilesh, Thank you very much for your time and comment about your stay at Novotel RJ Leme. We are very happy to know that we provided you with a great experience in our hotel. It will be a great pleasure to share your compliment with our entire team.We hope to receive you again soon.Yours sincerely Luciano RochaGeneral Manager

8/10 Good

Petrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

Angelo

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Luciano Rocha | Gerente Geral on Sep 28, 2022
Prezado Sr.Angelo,Agradeço muito por sua avaliação sobre sua hospedagem no Novotel RJ Leme.Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigado mais uma vez por compartilhar a sua experiência e espero revê-lo em breve no Novotel Leme. Atenciosamente,Luciano RochaGerente Geral

10/10 Excellent

Joao Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Luciano Rocha | Gerente Geral on Aug 25, 2022
Prezado Sr João Lucas,Muito obrigado pelo seu tempo e avaliação sobre sua estada no Novotel Rj Leme. Ficamos muito felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel.Esperamos recebê-lo novamente em breve.Cordialmente, Luciano RochaGerente Geral

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Luciano Rocha | Gerente Geral on Jul 15, 2022
Prezado Sr. Jason, Muito obrigado pelo seu tempo e avaliação sobre o Novotel Rj Leme. Ficamos felizes em saber que lhe proporcionamos uma ótima experiência em nosso hotel. Esperamos recebê-lo novamente. Cordialmente, Luciano Rocha Gerente Geral

8/10 Good

Janick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
It was good, hotel was clean and comfortable. Walls are a bit thin though so could hear people above us. Breakfast was good and had a large selection
Stayed 1 night in May 2022
Response from Luciano Rocha | General Manager on Jun 12, 2022
Dear Janick, Thank you very much for your time and comment about Novotel Rj Leme. We are happy to know that we provided you with a good experience. We hope to welcome you again soon. Sincerely, Luciano Rocha General Manager

6/10 Okay

Emerson

Travelled with partner
No parking lot... park anywhere you can on the street.. or pay The room has a weird smell Other than that Looks clean, very good location, small comfy rooms
Stayed 1 night in May 2022
Response from Luciano Rocha | General Manager on Jun 4, 2022
Dear Mr. Emerson, Thank you very much for your time and review of your stay at Novotel Rj Leme. We work hard every day to provide the best service and care to our guests. Rest assured that the issues mentioned in your comment will be addressed with our managers and teams so that we can further improve our services. We hope to welcome you again so that we can provide you with an even better stay than the previous one. Sincerely, Luciano Rocha General Manager

10/10 Excellent

Caio

Stayed 2 nights in Apr 2022
Response from Luciano Rocha | Gerente Geral on Apr 30, 2022
Prezado Caio, Muito obrigado por sua avaliação sobre o Novotel Rj Leme. Ficamos muito felizes em saber que lhe proporcionamos uma excelente experiência. Esperamos receber você novamente em breve. Cordialmente, Luciano Rocha Gerente Geral