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Casa Isleña Inn – Avis

2.5 out of 5
Casa Isleña Inn
Carr 413 Km 4.8, Rincon

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 113 avis sur 157." "
Note de 8 – Bien, d’après 30 avis sur 157." "
Note de 6 – Acceptable, d’après 7 avis sur 157." "
Note de 4 – Médiocre, d’après 6 avis sur 157." "
Note de 2 – Terrible, d’après 1 avis sur 157." "

9,4/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

9,2/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 – Bien

Irene

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Casa Islena Inn was a great stay. I paid and expected a room with an ocean view. The room had an ocean view, but you had to look past the pool, dinner tables and a wall. The first room would be great for a group looking for the immediate pool and bar located on the first level. I changed the room needless to say without any contestment from Elba, the reservations hostess. Elba was very caring, helpful and accomodating regarding my concerns. The staff was wonderful and the unexpected entertainment was a plus. I will return.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Yajaira

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We just arrived and will see how it goes.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Ileana R

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
I loved where the property is located right on the beach! The room could have used some upkeep, just needs a bit of TLC.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Jennieffer

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté
The staff was excellent, but unfortunately the room was disappointing. The bed was comfy but the comforter was dirty (stained) the bathroom didn’t look clean, the soap dispensers were broken. We did get 2 bar soaps from the front desk. The towels had hair on them and there was hair all over the bathroom. On the plus side the food at the restaurant was VERY good! I got the chicken empanadilla and the surf and turf. We also had breakfast the next day which was also very good. (Croissant French toast and fruit) If they take the time to clean the rooms well, add 2 more pillows to the bed and make sure everything is working, it would be 10s across the board. It’s a great location where you can watch people surfing and enjoy the beach. We would stay here again even with the hiccups.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Jose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel tranquilo con acceso y vistas espectaculares al mar y un excelente restaurante.
Séjour de 1 nuit en avril 2024

8/10 – Bien

MARIO

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The food looked really good but the steak sandwich I ordered was mostly fat. Couldn’t eat it. Our room was big, nice and clean but you can hear everything happening outside. Noise levels did go down considerably past 11pm so no big whoop. Overall, you can’t beat the location and the staff was super nice as well.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Vilmarie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful facilities infront of a surfing beach. Enjoy a morning walk around the beach. Have a breakfast next to the pool overlooking the beach with a nice DJ. Great cocktails and food.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Angel L

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The best food and drinks I had in a long time!!!
Really hard working staff there. Make sure you tip them for their service!!!! And be really thankfull to them. They trully deserve it. This is another level of hotel or inn for someone like me who has stayed in many places around the island. I think we were the only locals around. Most conversations were in English. We were the only crazy couple in the pool with a lot of other people dinning around the pool. Only three beach chairs around the pool. The rest were tables ready for dining. So it felt kind of akward being in the pool. Anyways, just a heads up about what kind of ambient to expect. This is not a bad thing at all. Its just something different and kind of oriented towards more.... "classy" people I guess. Now for the best this place has to offer: the exclusiveness of the place right at the beach with turtles and surfers in action; THE RESTAURANT!!!!! THE COOK!!! THE WAITERS, THE BARTENDERS, ETC. The quality of the food, cocktails... it was amazing; also the live music and the mood was good. Enough volume to enjoy it but also being able to have a decent conversation with others around me. No Reggeton, thank God!!! Everything modern and clean. Memory foam bed (A+ for that). Only complaints: 1-toilet paper is more like a notebook paper 2- no towel hangers?! Really?? 3- the people smoking in the back of the kitchen (that really annoyed us when we were trying to enjoy the night near the stairs of the pool, both night and morning) Despite this, we'll be coming back!!!
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Derrick

Points forts : Propreté
Points faibles : Service et personnel
Séjour de 4 nuits en décembre 2023

10/10 – Excellent

Richard

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Rincon XMass visit
beautiful little hotel on the ocean. The dtaff was super friendly and our room was great. Wished we could have stayed longer.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

anne

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful staff, great food, great location
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Jill

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bathroom needs better lighting on the mirror for putting on makeup and for husband shaving. Floor was extremely sandy the first day when we checked in. They did clean the room once i told them. Otherwise nice place, food, and location.
Séjour de 4 nuits en novembre 2023

10/10 – Excellent

Judi

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff were wonderful, the dinning excellent and the view was beautiful
Séjour de 3 nuits en octobre 2023

8/10 – Bien

Ruben

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location with beautiful beach. Our room was hidden in the back of the Inn, so not much of a view, except from outside of the room. Bed was a bit hard for me, but my wife was pleased. It was clean, well kept, and a great place to stay, relax and enjoy the surf.
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Anthony

Points forts : Service et personnel, état et installations de l’hébergement
Casa Isleña is a small, quiet, and relaxing get away. Great staff. Everyone was friendly and accommodating. I wish them continued success and highly recommend it.
Séjour de 3 nuits en octobre 2023

10/10 – Excellent

MICHAEL

Voyage en famille
Points forts : État et installations de l’hébergement
Restaurant, bar, pool, and ocean within 30 meters of our door. Hidden gem!
Séjour de 3 nuits en septembre 2023

10/10 – Excellent

Michael Ernest Gilbert

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
To hear the ocean waves breaking on a beautiful warm moonlit night was spectacular.
Séjour de 7 nuits en septembre 2023

10/10 – Excellent

gerant

Points forts : Propreté, service et personnel et état et installations de l’hébergement.

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very peaceful and beautiful.
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Jeff

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was super nice. Rooms are cozy and staff was super nice.

10/10 – Excellent

Jeffrey

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great boutique hotel right on the beach. It was the slow season so we pretty much had the place to ourselves. Nice spacious rooms and good amenities. Restaurant was closed but was easy to find food in Rincon proper.
Séjour de 2 nuits en août 2023

10/10 – Excellent

James

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nice place right on the beech
Very nice remoled place
Séjour de 1 nuit en août 2023

10/10 – Excellent

Gregory

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
the hotel directly on the beach and you can hear the waves. i liked the fact that i need a code to enter the room instead of a key. my room was pretty comfortable.
Séjour de 1 nuit en août 2023

10/10 – Excellent

Javier

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing staff always very happy and ready to help. Great views and everything clena!
Séjour de 1 nuit en août 2023

10/10 – Excellent

Flor de Maria

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excelente lugar muy acogedor bello. Lo único que recomendaría es mejorar la cafetera
Séjour de 1 nuit en août 2023

10/10 – Excellent

Wolkydia

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tuvimos una muy buena experiencia. 10/10
Séjour de 2 nuits en août 2023

4/10 – Médiocre

Aaron

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Staying at the Casa Isleña Inn was a good experience but sadly me and my fiance were upset with a few things: The manager said that she should we call a technician to fix our TV and that never happened. 2) When I landed in Puerto Rico I was then notified that the restaurant is closed for our stay, this was never stated in advance or on Expedia. What felt pretty upsetting was the restaurant opened up on our last night before going back to NY which was confusing. 3) this is not a quiet place- right next to our room ( near the main window) there were a bunch of people talking and gathering together for the restaurant which limited our privacy. me and my fiance assumed that this Inn was more private.
Séjour de 4 nuits en août 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Love Casa Isleña! Is the best hotel boutique of Rincón. Beautiful place, beautiful people and delicios food! Perfect place!!!
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was so beautiful, we walked out from our room and the pool and bar were right there, surrounded by palm trees and the beach just over the fence. The staff was super friendly and accommodating and overall it was a relaxing, peaceful and calming stay. They had a great breakfast and live music at night and it was just a short trip downtown, we would definitely come back!
Séjour de 2 nuits en juillet 2023

10/10 – Excellent

Jamie Ann

Séjour de 1 nuit en juin 2023

4/10 – Médiocre

Adam, Clemmons

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
I'm not sure what people are talking about. Casa Islena is Very Basic place with updated yet tiny rooms, (we peaked in at others after staying in ours 204). Sheets are low quality (rough and pilling pic) so getting in to bed ar night was simply uncomfortable (backaches in the morning). The room is so tiny that there is no place to put ones luggage and travel things. Maybe the bed frame should be raised to use the space for baggage. The room is very dark as in order to have any privacy the shades need to remain closed. The beach is a rock beach (pic), only sandy in spots and the hotel does not offer a safe beach entrance. Admittedly the ocean sound was wonderful while sleeping. Also the staff interactions were mostly positive and kind. Daily the kitchen vent (pic) would be turned on 7am and pump noise and odor to the adjacent rooms. Good tasting yet basic breakfast for two; eggs, bacon, toast, coffee, juice (from concentrate) about $58 including tip. Cocktails were also a bit high... top-shelf rum and coke $12 (only $8 down the road). Can't charge anything to the room so you always need to have cash or card in hand. Couldn't wait to leave. We scooted out at 8am! We checked into a different hotel, only $45 more per night with a king ocean front suite. Lovely beach ⛱️ and pool. As luck would have it we've seen Casa Islena TV advertisements during our other stay. Sèe pic below.. we had to laugh.
Séjour de 3 nuits en juin 2023
Casa Isleña a répondu le 15 juin 2023
Thank you for sharing your feedback regarding your recent stay at Casa Isleña. We appreciate and value your opinion as we constantly strive to improve our services.We are very dissapointed to hear that our accommodations did not meet your expectations, but we're glad to know that you found our staff interactions positive and kind. We believe that creating a welcoming and friendly atmosphere is essential to ensuring our guests have a pleasant experience.Regarding the size of the rooms and limited storage space, we understand that it may have been inconvenient for you. We appreciate your suggestion about raising the bed frame to utilize the space for baggage, and we will take this into consideration for future room improvements. We understand the importance of a good night's sleep and will review our linen selection and lighting options as well. Unfortunately, our location on the beach and the reef in front is not something that we can control. Once again, we appreciate your feedback. We hope that in the future, should you give us another opportunity, we can provide you with a more positive and memorable experience.Best Regards,The Casa Isleña Team

10/10 – Excellent

George, Guaynabo

Séjour de 3 nuits en juin 2023

10/10 – Excellent

Nelson

Séjour de 1 nuit en mai 2023

10/10 – Excellent

katerin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2023
Casa Isleña a répondu le 26 mai 2023
Thank you!

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mai 2023
Casa Isleña a répondu le 26 mai 2023
Thank you!

8/10 – Bien

Monica

Séjour de 3 nuits en avril 2023
Casa Isleña a répondu le 26 mai 2023
Thank you!

10/10 – Excellent

Kevin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean room, excellent food, pool, tiki bar! Best aspect-STAFF!
Séjour de 6 nuits en mars 2023
Casa Isleña a répondu le 26 mai 2023
Thanks for your feedback Kevin. We hope to see you again soon!

10/10 – Excellent

Shawn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The style and condition of the resort is remarkable. Right on the ocean. Kid friendly. Staff is super nice and helpful.
Séjour de 1 nuit en mars 2023
Casa Isleña a répondu le 26 mai 2023
We appreciate your feedback Shawn!

10/10 – Excellent

louis

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Beautiful
The place is always clean and beautiful ! The service is excellent! Niamey better!
Séjour de 4 nuits en février 2023

10/10 – Excellent

matthew

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
As surfers from Maine, we loved being right on the beach, so we could put our boards in right there. The staff was awesome. Love the pool area and bar. Downside, our room (#103) was kind of noisy being next to the kitchen. We also didn't have hot water in the mornings around 8am. We did have hot water later in the morning or afternoon. All in all, we would definitely consider staying there again.
Séjour de 6 nuits en janvier 2023

10/10 – Excellent

Ruth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2022

10/10 – Excellent

Justin

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Super quaint Beautiful view Great rooms Staff is awsome Food was the best in the area Beaches were very private We will be back
Séjour de 2 nuits en novembre 2022

10/10 – Excellent

Hector

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2022

8/10 – Bien

Diego

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

wayne

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There Check in The lady at the front desk was wonderful Staff was great
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Ellen

Points forts : Propreté
Séjour de 2 nuits en octobre 2022

10/10 – Excellent

Rita

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2022

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Disappointing Experience !
Unfortunately did not stay at this location, ended up booking some where else the same night. My decision was based off the online photos and unfortunately it was nothing like what they advertised. Very disappointing as I was looking forward to coming here based off the photos I’ve seen. Do not fall for the same thing I did. This is false advertisement!!
Séjour de 7 nuits en août 2022

10/10 – Excellent

Ivan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2022

4/10 – Médiocre

Yavuz

Séjour de 1 nuit en août 2022