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Reviews of Decameron Los Cocos All Inclusive

3.5 out of 5
Decameron Los Cocos All Inclusive
Avenida Retorno Las Palmas, Rincón de Guayabitos, NAY

Reviews

7.8

Good

Rating 10 - Excellent. 140 out of 372 reviews" "
Rating 8 - Good. 120 out of 372 reviews" "
Rating 6 - Okay. 61 out of 372 reviews" "
Rating 4 - Poor. 31 out of 372 reviews" "
Rating 2 - Terrible. 20 out of 372 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t expecting much from this property but was pleasantly surprised. The service was excellent, food options were great. Our room had a peek a boo view of the ocean. Those that say this place isn’t on the water probably got put in building 4. I would definitely go back.
Stayed 3 nights in Mar 2024
Response from Yecenia Haller Villalobos Guest Service Manager on Mar 19, 2024
Dear Kelly,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us, we will take each comment and rating to continue improving our service excellence program.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

4/10 Poor

CHAD

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No hot water, cockroaches in room, meals very repetetive, facilities very spread out, limited english speaking staff
Stayed 28 nights in Feb 2024
Response from Yecenia Haller Villalobos Guest Service Manager on Mar 10, 2024
On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very sorry that your experience has not been satisfactory regarding our food and beverage service & hot water. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

6/10 Okay

Kelly Leighanne

Air conditioner didn’t work Had to ask for towels cause cleaning staff never left any Water was not hot
Stayed 7 nights in Feb 2024
Response from Yecenia Haller Villalobos Guest Service Manager on Feb 26, 2024
Thank you for sharing your feedback, Kelly Leighanne. We apologize for the inconveniences you experienced at Decameron Los Cocos. Your comments will be shared with the hotel management to address the issues with the air conditioning, towel supply, and hot water. We appreciate your review.

2/10 Terrible

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The WORST
The worst all inclusive ever. In a very sketchy area, so far from civilization. They do not like Americans here. I can’t believe this place is in business!
Stayed 2 nights in Dec 2023
Response from Yecenia Haller Villalobos Guest Service Manager on Feb 18, 2024
Dear guest,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are sorry that your experience has not been satisfactory. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,

2/10 Terrible

ramiro

Liked: Cleanliness, staff & service, room comfort
HOTEL NOT ON BEACH AND DOSN'T HAVE OCEAN VIEW.
Stayed 4 nights in Sep 2023
Response from Yecenia Haller Villalobos, Servicio al Huesped on Nov 10, 2023
Dear Ramiro, I appreciate the time taken to answer our survey, I am sorry to know that your stay has not been satisfactory, I tell you we have 5 buildings, 3 of them are on the beach, we have rooms that have ocean view upon request by our guests since everything depends on the availability of the hotel. We hope to see you again in the not too distant future, and make your stay an unforgettable experience

2/10 Terrible

leticia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everyone in the hotel got sick from bad food including my family. It rained and water was coming from every aspect of the hotel including restaurant and rooms. Not safe to stay here.
Stayed 3 nights in Aug 2023

2/10 Terrible

JUAN, MIRA LOMA

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

2/10 Terrible

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like it
Stayed 3 nights in Jul 2023
Response from Paola Mendoza, guest service on Aug 13, 2023
Dear guest,We invite you to expand your comments to know where we can improve.it will be a pleasure to hear you again

2/10 Terrible

Rodolfo

Disliked: Staff & service
Stayed 2 nights in May 2023
Response from Sr. Rodolfo on Jul 2, 2023
Estimado Rodolfo,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

6/10 Okay

Irene

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This an old hotel that needs to be remodeled. Furniture is old.Mirrors have black spots & need to be replaced. Food was good as well as service. The night entertainment show was great!
Stayed 2 nights in Mar 2023
Response from Guest Service Manager on Jun 1, 2023
Dear IreneOn behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked the service from the staff of our hotel.We are sorry that your experience has not been satisfactory regarding the hotels infrastucture. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service
Nice three star. Friendly guests snd staff. Food was ok. Great beach. Very walkable area with lots of great food and entertainment outside the resort. A la carts were hard to book.
Stayed 7 nights in Mar 2023
Response from Guest Service Manager on Jun 1, 2023
Dear Cindy,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

10/10 Excellent

Brandi

Stayed 7 nights in Feb 2023
Response from Jefa de Servicio al Huésped on Jun 1, 2023
Estimado Brandi,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family-friendly, family fun at Los Cocos A-I
We were greeted by friendly staff. Most people there speak Spanish but there was a front desk clerk who spoke English and helped us with all our needs. Our room was beautiful and had a lovely balcony facing the ocean in building number one. W We asked for a king room and had two double beds, no problem for us. We met up with family and enjoyed the buffet meals, snack bar, adult pool bar and bar #1. The service was excellent in restaurant we ate at, on the floor and behind the counters. A very friendly and congenial atmosphere. My son and I enjoyed the free kayaking experience. Sailing with a skipper on a catamaran was offered to us, as well. The adult pool area was lovely for hanging out in the sun or shade and a cool down in the water. Chaises we’re comfortable and towels were provided with exchange for a card. A wonderful time for all of us. Thank you staff for your endless attention.
Base point
Isla Coral, Jaltamba Bay
Rincon de Guayabitos
Night time by the bay
Stayed 5 nights in Dec 2022
Response from Guest Service Manager on Jun 1, 2023
Dear Angela,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are very happy to know that you liked our service in general.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

10/10 Excellent

Victor M

Stayed 3 nights in Dec 2022
Response from Jefa de Servicio al Huésped on Jun 1, 2023
Estimado Victor M,Reciba un cordial saludo del hotel Decameron Los Cocos, queremos agradecerle el tiempo dedicado a responder nuestra encuesta y darnos a conocer su opinión, la cual es muy importante para nosotros.Lo invitamos a que nos amplié sus comentarios y nos permita conocer en detalle en que aspecto de nuestros servicios podemos mejorar.Esperamos verlo pronto disfrutando de nuestros destinos y así mejorar su experiencia. Siempre será un placer poder atenderlo.Cordialmente, Kenia Alejandra González RobledoJefa de Servicio al Huésped

4/10 Poor

Damara Karan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
So disappointing. This is our third time here and unfortunately will be our last. It was loud all the time. No quiet area to be found. The rooms were dirty. Hardly could get a towel restocked. Beds were like sleeping on the floor. A/c stopped working. Elevator broke numerous times. Food was the same everyday. Beach chairs were hard to find and always dirty. The only pro If you are still with me is the city itself and the people that live in it. The excursions away from the hotel are amazing. We love rincon de guayabitos but we will not be back. We will pay the extra money to stay in sayulita or punta de Meta. Don’t waste your money on the Decameron chain. Terrible.
Stayed 6 nights in Nov 2022
Response from Guest Service Manager on Jun 1, 2023
Dear Damara Karan,On behalf of the Decameron Los Cocos hotel, we want to thank you for taking the time to answer our survey and letting us know your opinion, which is very important to us.We are sorry that your experience has not been satisfactory. We reviewed this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our customers.We hope to have the pleasure of serving you again in a next opportunity and make your vacation the best experience.Kind regards,Kenia Alejandra González RobledoGuest Service Manager

4/10 Poor

Pedro

Travelled with family
Disliked: Amenities, property conditions & facilities
Good Poor and property need to improve
Stayed 3 nights in Aug 2022
Response from Regino Romero, Jefe de Servicio al Huesped on Aug 18, 2022
Dear Guest We want to thank you for your comment, we are continuously working to exceed the expectations of our customers. We invite you to visit us in the future so you can see all these changes and you can have an unforgettable vacation.

4/10 Poor

Catherine

Travelled with family
Disliked: Amenities, property conditions & facilities
Pretty disappointed after being there on 4 different occasions and bringing at least 9 other guests with us we won’t recommend. Pool bar was closed multiple days, and pool was green for 2 days. Steakhouse restaurant was not open every night for reservations. When rooms were cleaned no toilet paper was left and there was no wash clothes. The floor was often not swept or washed. The all inclusive restaurant was lacking variety of food. Previously the food provided offered a larger variety and quality. We love this area but unfortunately after our 4th visit we may not stay here again.
Stayed 9 nights in Mar 2022

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service
The staff were excellent. Location is great. Food was pretty good for an all inclusive. They did not make good margaritas which was disappointing. The beach was crowded and the music loud even at night. Make sure your room is away from the bar area.
Stayed 14 nights in Feb 2022

4/10 Poor

Steve and Denise

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We had a difficult time at check in as we walked up several flights of stairs to get to our room to find out we didn't get the king bed we requested, but 2 small doubles. My husband went to change rooms and they put us on the main floor when we paid for an upgrade for an ocean view room, so back he went to change the room again. There are no king beds in the category we booked even though they say there is. There are not enough loungers at the beach and they are the hard plastic ones which are not comfortable at all. We were supposed to have reservartions for a la carte dining both nights, however, there was no a la carte open the first night. I was supposed to have received a birthday cake, but never received it. You cannot get a mojito at any of the bars and the mixed drinks are so sweet you can't even drink them. The pillows on the bed were too hard and too big to sleep comfortably. The staff were attentive and friendly, but we would not return as there are just too many negatives.
Stayed 2 nights in Feb 2022

6/10 Okay

Laurie

Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Feb 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room and the beach
Stayed 3 nights in Jan 2022

10/10 Excellent

nancy, Rancho Palos Verdes

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities at this property. The beach access is a plus.
Stayed 8 nights in Dec 2021

2/10 Terrible

Ruby

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed in this hotel. The room had cockroaches. Needs a total renovation.
Stayed 3 nights in Dec 2021

6/10 Okay

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
they gave me a wrong room which i never got small and had insects on the bed next day i demanded my room i purchased. a Also they think the wifi is amzing to make dinner reservations which is impossible useless. cleaning people seem too hurry u up and leave and staff seems there always on top of u
Stayed 3 nights in Dec 2021

8/10 Good

SYLVIA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Totally geared to Mexicans…no bacon, no toast, no more olives or capers. On the ocean but no shrimps or crab. Staff are absolutely fabulous but not being paid properly and trying to make do with the many less ingredients to feed the customers. Many negative changes since the Colombians took over…cheapest of everything. New staff don’t even know the basics of English. Never any beach chairs after 9am. Really went downhill in the past few years ! But we love the people who do their utmost to make things right.
Stayed 7 nights in Nov 2021

2/10 Terrible

Jose

Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Due to COVID, some of the activities that we had expected to do were not available such as kayaking. The staff was friendly but I was uncomfortable that mask wearing was not enforced amongst the guests.
Stayed 2 nights in Mar 2021
Response from Guest service on Apr 7, 2021
Dear guest, We appreciate the time it took to share your comment, this helps us improve day by day to offer you a better service during your stay with us. We really regret not having met your expectations, in different aspects, We will take into account each of the points mentioned for monitoring and considering that we are already working. On behalf of the Decameron family, we hope to serve you again. Cordially: Natalia Casas Ramirez Guest service

8/10 Good

Verified traveller

Stayed 6 nights in Sep 2020
Response from Gerente de servicio al huésped. on Oct 12, 2020
Dear Guest, On behalf of all the Decameron Los Cocos hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We find the Decameron convienient but the condition of the rooms is not good. Fortunately we were able to change our room to another building where there was more space and better condition. The food quality has gone down as it has in other all inclusive;s. The entertainment was quite good and the special dinner at La Bamba's was very nice.
Stayed 7 nights in Mar 2020
Response from Gest Service Manager on Mar 16, 2020
Dear Guest, On behalf of all the Decameon los Cocos hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed La Bamba of our hotel. We are very sorry to read that we did not meet your expectations on the our rooms, and the food service(s). We checked it out with the staff involved and we are taking corrective actions to continuously improve our guest´s experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Roberto Meléndez Andrade Gerente de Servicio al Huésped guestservice.cocos@decameron.com Teléfono: +52 1 (327) 274 0190 Ext. 8142 Celular: +52 1 (322) 245 1707

6/10 Okay

Lina, Alberta

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was very noisy, roosters wake you up all through the night, highway is very loud, was hard to get a good nights sleep. Not enough choices for restaurants. Food was average at best.
Stayed 7 nights in Mar 2020
Response from Gest Service Manager on Mar 11, 2020
Dear Guest, On behalf of all the XXXX hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are deeply sorry to read you have had a bad experience with our services. In order to verify your case, we check it whit the corresponding area. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards, Roberto Meléndez Andrade Gerente de Servicio al Huésped guestservice.cocos@decameron.com Teléfono: +52 1 (327) 274 0190 Ext. 8142 Celular: +52 1 (322) 245 1707

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
not recommending this palce
the hotel has different buildings. We purchased Ocean view. They placed in the building with Ocean view, but next to the water. We had to carry our own bag up 96plus stairs ( we weren't the only guest complaining about this). There are many older couples that had to do the same thing. The building that we were placed had an ADULT pool only and we clearly had children with us. We had to go across the street to a different building to use pool. We went to go eat at the only restaurant in our building and you needed a reservation. Checking takes forever, check out is even worse. The food for "all you can eat" is ok. restaurants close at 9:30 pm. No room service. Our wake up call was late. We were not the only guest complaining. There were several guest asking us about our check-in and stay there. We will definitely not stay here again.
Stayed 3 nights in Feb 2020
Response from Guest service manager on Feb 26, 2020
Dear guest: On behalf of the Decameron Los Cocos hotel, we would like to thank you for the time spent answering our survey and letting us know your opinion, which is very important for us. We are pleased to know that our food services have been to your liking. We regret that your experience has not been satisfactory in terms of our check in services. We review this situation with the area in charge and we are taking corrective actions, in order to continuously improve the experience of our clients. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience. Best regards, Roberto Meléndez A. Guest Service Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were not comfortable. The coffee was too weak. The staff were amazing. We enjoyed the paddle boards, bikes, scrabble game. Loved the snack bar and the Steak House. Food in the Buffet was good. Loved the entertainment, first class.
Stayed 14 nights in Jan 2020
Response from Guest Service Manager on Feb 23, 2020
Dear Guest, On behalf of all the Decameron los Cocos hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed almost all ours services of our hotel. We are very sorry to read that we did not meet your expectations on the beds service(s). We checked it out with the staff involved and we are taking corrective actions to continuously improve our guest´s experience. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards: Roberto Meléndez Andrade Guest Service Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Stayed 20 nights in Jan 2020
Response from Guest service manager on Feb 26, 2020
Dear guest: On behalf of the Decameron Los Cocos hotel, we would like to thank you for the time spent answering our survey and letting us know your opinion, which is very important for us. We also want to invite you to be more specific in your opinion regarding or the areas that you liked or did not like and thus take the corresponding actions to improve. We hope to have the pleasure of serving you again in the next opportunity and make your vacation the best experience. Best regards, Roberto Meléndez A. Guest Service Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Horrible, during our check in i asked the receptionist to put me in a lower level since i'm pregnant and couldn't do to much of walking or stairs. well she put us on tower 4, no elevator and tons of stairs.
Stayed 2 nights in Nov 2019
Response from Regino Romero on Dec 5, 2019
Dear Guest; We appreciate the time taken to write the experience of your stay with us. Thanks to your comments we can improve our services. We regret that the allocation of your room was not correct. I hope you gives us the opportunity to attend you again in the near future. Cordially; Regino Romero - Guest Service Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Regino Romero on Dec 7, 2019
Estimado Huésped Gracias por compartirnos su experiencia mediante esta plataforma. Esperamos servirle nuevamente en un futuro cercano. Cordialmente; Regino Romero - Gerente De Servicio Al Huésped.

4/10 Poor

Laura

Disliked: Room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the staff attention, very friendly. I didn’t like the fact that I had an extra person and when called to confirm the reservation I was told you o pay and the hotel, but was never inform that they do not take U.S. credit cards or dollars to pay. They would only accept pesos or mexican credit cards, which is rediculou.
Stayed 4 nights in Jul 2019
Response from Regino Romero on Dec 20, 2019
Dear, Guest Thank you for the time taken to send this comment we are glad to know you liked the staff attention. we regret that it was no possible to pay in US money Your comment will be shared with the Recepcion Ofiice to improve our services We hope to see you soon with us Cordially; Regino Romero

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Ocean front view was excellent and the walk to the beach was very short and clean and safe
Stayed 8 nights in Mar 2019
Response from Decameron Los Cocos on Apr 9, 2019
Dear Guest Thank you for your opinion, we continue improving to make each visit an unforgettable experience. Raul L. Alvarado Guest service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all We were very impressed with this resort, the only thing i was disappointed with was the pools as they were tucked in u-shaped hotel area and ver small. We spent alot of time on the beautiful beach in front of resort so really did not miss being poolside. We are already planning to come back next year
Stayed 7 nights in Feb 2019
Response from Decameron los cocos on Mar 5, 2019
Dear guest Your comments are very important to us, so we will take them into account to continue improving our services and make each visit an unforgettable experience. Thanks for your visit Best regards Raul L. Alvarado Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden.the service,food. Excellent . We were not happy about the pool being closed Too early .
Stayed 7 nights in Feb 2019
Response from Decameron los cocos on Mar 5, 2019
We appreciate your comments and we will take them into account to continue improving and provide you with a unique experience. Thanks for your visit. best regards Raul L. Alvarado guest Service Manager

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2019
Response from Decameron los Cocos on Apr 9, 2019
Dear guest Thanks for your visit, we keep improving to offer you an unforgettable experience. Raul L. Alvarado Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent relaxing family hotel. Staff is very helpfull and friendly.
Stayed 2 nights in Feb 2019
Response from Decameron los cocos on Mar 5, 2019
Dear Guest Thanks for your visit we keep improving to make your visit an unforgettable experience. best regards Raul L. Alvarado Guest Service Manager

6/10 Okay

Verified traveller

Stayed 18 nights in Feb 2019
Response from Decameron los Cocos on Apr 9, 2019
Dear guest Thanks for your visit, we keep improving to offer you an unforgettable experience. Raul L. Alvarado Guest Service Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 18 nights in Feb 2019
Response from Decameron los Cocos on Apr 9, 2019
Dear guest Thanks for your visit, we keep improving to offer you an unforgettable experience. Raul L. Alvarado Guest Service Manager

6/10 Okay

Angie, Texas, USA

Travelled with family
Liked: Staff & service
I loved the variety of food and the shows at night. Staff could've been nicer and the rooms better equipped. Beds are to hard. I had an issue with the towels...you loose their towels you have to pay for them. I lost my towel.
Stayed 3 nights in Jun 2017
Response from Decameron los Cocos on Feb 21, 2019
We appreciate your comments and we will take them into account to continue improving and provide you with a unique experience. Thanks for your visit best regards Raul L. Alvarado guest Service Manager

8/10 Good

Neal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon
Very nice.
Stayed 5 nights in Feb 2019
Response from Decameron los Cocos on Feb 21, 2019
Dear Guest Thanks for your visit we keep improving to make your visit an unforgettable experience. best regards Raul L. Alvarado Guest Service Manager

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel review
the staff was very very friendly and nice. The rooms were nice, more authentic Mexico compared to staying in Puerto Vallarta. My only complaint was having to make dinner reservations across the street at 8:00am...needless to say, we never ate dinner at the hotel. Also, no coffee maker in the room, which was weird to me. But overall we enjoyed our stay and would go back.
Stayed 3 nights in Feb 2019
Response from Decameron los Cocos on Feb 21, 2019
Dear guest Your comments are very important to us, so we will take them into account to continue improving our services and make each visit an unforgettable experience. Thanks for your visit Best regards Raul L. Alvarado Guest Service Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2019
Response from Regino Romero on Dec 20, 2019
Estimado Huésped Gracias por compartir sus comentarios ya que por ellos nosotros podemes mejorar nuestros servicios, esperamos tenerlos pronto con nosotros. Gracias por su visita

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The staff are wonderful......the food not so great for the buffets. The ala- carte much better. We also had a mouse in our room (trying to eat mixed nuts we had brought from home). I had left the nuts on the dresser in a zip-loc bag and was woken up one night with the sound of the mouse. Next morning I asked for two days to get a mouse trap put in room, I was assured that would happen...it did not. We were woken up again at 3am one morning with the sound of the mouse in our suitcase chewing a hole to get to the nuts.... smart mouse it turns out...needless to say the nuts left with the staff that arrived with a broom and jacket to catch the mouse. Next day staff came and went through our room, set a sticky trap and fumigated, fixed a hole at bottom of door...no issues from then on. While I mention staff are great - my only complaint is that when the kitchen staff arrive early in the am to work we were constantly subjected to very loud yelling and talking by staff....going forward I think they need to be told that there are guests sleeping right nearby and as a courtesy they should and could keep their voices down. In fairness we were offered a different room - which we declined due to issues with knees. The pools and beach are great.
Stayed 9 nights in Jan 2019
Response from . on Jan 30, 2019
Dear guest We appreciate your stay with us as well as we also appreciate your comments and we will continue working to give you a better experience with us. have a great day best regards Raul L. Alvarado Guest Service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities were kept clean at all times, very comfortable
Stayed 2 nights in Jan 2019
Response from . on Jan 30, 2019
Dear guest   We appreciate your visit to our hotel decameron los cocos, we continue to improve our services to make each visit an unforgettable experience best regards Raul L. alvarado Guest service manager