Front of property - evening/night

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 168 reviews" "
Rating 8 - Good. 57 out of 168 reviews" "
Rating 6 - Okay. 29 out of 168 reviews" "
Rating 4 - Poor. 18 out of 168 reviews" "
Rating 2 - Terrible. 11 out of 168 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Exiquio

Disliked: Cleanliness, amenities, property conditions & facilities
overall dissatisfied
Stayed 2 nights in Feb 2024

10/10 Excellent

Tawny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024

8/10 Good

Gerry, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Price and food adequate
Stayed 4 nights in Dec 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, very welcoming. Food was good, rooms clean, only complaint was sink backed up in bathroom room creating an odor. Great views from our balcony.
Stayed 4 nights in Nov 2023

2/10 Terrible

Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restroom toilet was by dirty. It had anting around from not being cleaned often.!the room was nothing like the pictures in the internet. Beds were small! and very uncomfortable. The pillows had some kind of plastic. I clicked on a suite. Nothing to do with suite! I paid over $300 for one night over $6,000 pesos. I also had to pay $52 dollars for 4 tickets that were given to me to get pool towels. I didn’t use pool towels never got the towels. I had the Wi-Fi paper code and copy of contract but t no ticket for towels. They were laminated. I couldn’t find them had to pay 1,200 oasis for that! 😡. At the bar they had six tables total all were being used by guests that were in the pool. No we’re to sit down ands have our unlimited drinks from the bar! It was all inclusive! Not worth it at all. Will never stay here. This was Guayabitos! In Los Ayalas way better! More for your money! This is the first time I have been disappointed with Hotels.com!
Stayed 1 night in Oct 2023

2/10 Terrible

J

Stayed 2 nights in Sep 2023

2/10 Terrible

Dennis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband experienced a medical emergency on our first day at the resort. Due to his condition, we were unable to complete our stay. The resort refused to issue a refund but assured us that we would be issued a credit. No credit was ever received after numerous requests. Management was unhelpful, uncaring and undependable. Support staff was nice.

2/10 Terrible

Carlos

Travelled with partner
Disliked: Cleanliness, amenities
No hot water the towel
Stayed 2 nights in Aug 2023

4/10 Poor

Alma

Travelled with family
Liked: Staff & service, property conditions & facilities
Necesitan cambiar las toallas ya no son blancas estan muy viejas.
Stayed 2 nights in Jun 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Staff & service, property conditions & facilities
Me gustaria mas variedad de comida y el bar abierto mas temprano y mejor servicio de cafe por la mañana nunca hencontre cafe temprano
Stayed 3 nights in May 2023

4/10 Poor

ELAD

Stayed 9 nights in May 2023

4/10 Poor

David

Travelled with family
Disliked: Property conditions & facilities
I would not recommend this property to anyone.
Stayed 2 nights in Mar 2023

8/10 Good

diana

Stayed 3 nights in Feb 2023

10/10 Excellent

Jose'

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!
Stayed 7 nights in Jan 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful More English music would have been appreciated All activities mostly in Spanish only
Stayed 4 nights in Jan 2023

2/10 Terrible

Veronica

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t like the room the mattress was disgusting. The bathroom had mold to the door was broken.
Stayed 2 nights in Jan 2023

4/10 Poor

Mario

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Foods was not good , didn’t have much seafood to offer being at the beach
Stayed 4 nights in Sep 2022

6/10 Okay

Candido

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is on the older side but well kept. We were on the 3rd floor near the elevator which was great. I did have an issue with the cleanliness of the pillows or smell rather. The staff is really nice but some of the restaurant staff shoudl be more attentive. They have (2) bars which is convenient. On the other hand, there's only (1) regular size pool and a small one for kids which get filled fast. Only (1) restaurant which you have to stand in line for at times. Although we were told some rooms have a fridge, I think all the rooms should have a mini fridge to avoid going to the bar for ice all the time.
Stayed 4 nights in Sep 2022

2/10 Terrible

Martin

Stayed 2 nights in Jul 2022

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

SARALINA

Disliked: Cleanliness
El elevador muy sucio, el buffet de comida no es variado, y tienes que hacer linea afuera porque no tienen la capacidad para toda la gente, no se puede dormir si tiene show de musica. Muy caro para lo que ofrecen un todo incluido.
Stayed 3 nights in Jun 2022

10/10 Excellent

Elena

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Fernand

Travelled with partner
Liked: Cleanliness, staff & service
Noisy. The staff is friendly and the hotel is clean, but the noise is excessive.
Stayed 3 nights in Feb 2022

6/10 Okay

Marie

Liked: Staff & service
Costa Alegre
Room did not have wifi. We went back to front desk and they gave us password for bar and lobby area but it didn’t work in room. Went back to desk and showed on our booking that wifi was supposed to be in our room. We were reluctantly given a password to use but it didn’t work so we gave up trying as we were just there for one night. Our room was very musty smelling and no mini fridge to keep drinks cool. Only 1 bar serviced the entire hotel which was very busy and 1 bartender.
Stayed 1 night in Feb 2022

8/10 Good

Martin Paul, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Mexican Hotel, Friendly staff. Good food with lots of options. Right on the beach.
Stayed 21 nights in Jan 2022

8/10 Good

RICARDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Nov 2021

10/10 Excellent

Jose L, Chandler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, beach front vwry clean and property is well kept. Room is spacious. Food and drinks are a good value for the cost of all.included. All staff are super friendly and contagious. We will return.
Stayed 3 nights in Sep 2021

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La comida espantosa ,muy mala y el personal muy mal servicio,no internet en los cuartos.mala experiencia en ese hotel no lo recomiendo 😫
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The Place really needs renovating. But, the Staff were super friendly and accommodating. Also, the food at the buffet was always fresh and well prepared.
Stayed 7 nights in Jul 2021

10/10 Excellent

Juan Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
The food, was terrible!!!
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I really enjoyed our stay here. The staff was very friendly and always so attentive to your needs. We got to enjoy the buffet, drinks at the bar and even a snack bar they have by the pool. It is located right in front of the beach which is also super convenient. Overall it was great and will be booking here for our next stay!
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and authentic portrayal of Mexican vacation! Staff is A the food was really good. Love the vibe :)
Stayed 1 night in Mar 2021

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not realize it was all inclusive. Food was mediocre. The beach was wall to wall umbrellas great getaway for Mexican nationals not so for gringos looking for a quiet beach.
Stayed 2 nights in Mar 2020

8/10 Good

Dina

Business traveller
Liked: Cleanliness, property conditions & facilities
Everything was ok, personal in the barn was very friendly. The hotel is in a good location and they offer good interteiment for guesses.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 12 nights in Feb 2020

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service
Bad customer service
I was charged extra and front desk people were really rude. I felt like I was verbally attacked by four people at the reception area. Next time I will go elsewhere and not use hotels.com bc I contacted them and they also said they couldn’t do anything, they left my family stranded.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this place a few times and it’s always well cared for and this last trip even shows some improvements like drinks in the refrigerator and candy on the table, the only thing that could use a little help is the elevator, it’s not their fault, there is a sign that says you shouldn’t use it if you’re wet but people do anyway.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First room had a broken window. We were mived to a nice ocean view room. Right on a nice beach and walkable to town. Good dri ks and always found nice meal items at the buffet.
Stayed 5 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
needs major renovation. food is poor quality. chef only shows up before service of food. I was charged extra on a per person charge instead of per room. Expedia needs to stop listing this hotel. father in law had not even handed the keys to the room when construction crew walked into the room and say the door had to be fixed right then and now but there was no urgent need to all that needed to happen eas for the worker to wait for the checkout. rooms have sewer smell which staff said they are planning on a fix. As mentioned the extra unexpected charge was what made my stay terrible.
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach was wonderful for long walks. There were many venders on the beach, but they were not after you to buy which was great. The hotel is all inclusive with all Mexican food which is what we expected. The hamburger was a pleasant surprise. Snack bar with pizza open all the time. When we were there most of the American/ Canadian tourists were gone so Mexican people mainly. They provided musical entertainment and games.You are in the town so walked and bought gifts in the stores . Taxi is very inexpensive so went to another town for the market. Streets are cobble stone so need to be careful walking.
Stayed 6 nights in Mar 2019

4/10 Poor

Peter, Cranbrook

Disliked: Cleanliness, property conditions & facilities
Oceanfront property. The Mexicans seemed to enjoy it. Noisy and not very clean.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Stayed 11 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 7 nights in Jan 2019

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019