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Reviews of The Berkeley Hotel

4 out of 5
The Berkeley Hotel
1200 E Cary St, Richmond, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 820 out of 1416 reviews" "
Rating 8 - Good. 359 out of 1416 reviews" "
Rating 6 - Okay. 131 out of 1416 reviews" "
Rating 4 - Poor. 66 out of 1416 reviews" "
Rating 2 - Terrible. 40 out of 1416 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Gokce

Disliked: Property conditions & facilities
View from the window is just another building. Decor is insanely outdated.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your feedback, Gokce! We are under going renovations at this time and all decor will be updated!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Alfreda was very welcoming and helpful.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your review, Kristin! Alfreda is a great asset to our team!

10/10 Excellent

Beth

Travelled with group
Great location, friendly staff, clean rooms and comfy beds!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your 5 star review, Beth!

8/10 Good

Lucie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They are in the process of updating the rooms, the staff was excellent, there a great coffee and juice bar a few doors down.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your review, Lucie! We are very pleased you enjoyed your stay with us and hope to see you again!

10/10 Excellent

Lynn

Travelled with group
Very gracious and welcoming staff. In walking distance to the Convention Center. Interesting historic neighborhood.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Thank you for your review, Lynn! We are very happy you enjoyed your stay with us and we hope to host you again in the near future!

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very accommodating and the on site restaurant was excellent, if a bit pricey. The only issue we had was the sofa bed was uncomfortable but the regular bed was very comfortable. Water pressure is strong and the temperature was perfect. Room service from the onsite restaurant was quick and convenient.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 19, 2024
Thank you for your review, Crystal! I do apologize for the inconvenience with the sofa bed, please know all issues are being addressed in our upcoming renovation! We are very glad you enjoyed the restaurant and we will let the restaurant owner know!

8/10 Good

Christian

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your review!

6/10 Okay

James

Travelled with family
Disliked: Staff & service
Morning and evening customers service terrible
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you for your review! We would like to learn more about your experience with us,

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool layout
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for the review, Lawrence!

10/10 Excellent

Macey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful and elegant facility. The staff was so kind and helpful with check-in/out, refreshments, and questions towards anything we thought important.
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you for your kind review, Macey! We are very happy you enjoyed your stay with us and hope to be your go-to hotel when you are in the Richmond area!

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is going through renovations so the outdated look wont be here forever. Its got some classic charm but the rooms definutely need the update. The staff is great though
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Thank you for your review, Kristy! We are very pleased you enjoyed the staff and we hope you will return to see all the updates!

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are working on the property. But everywhere they are done upgrading is clean and quaint
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Thank you for your review!

8/10 Good

Itarsha

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! The only thing missing was a fitness center.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Thank you for your review! We are very happy you loved your stay with us!

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, restaurant on site, plenty of options around. Comfortable rooms.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 13, 2024
Thank you for your review Olivia! We are glad you had a comfortable stay with us! We hope to see you again soon!

10/10 Excellent

Verna, Fishersville

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Loved our stay! Only issue was a loud thunk in the vent every time system came on.
Stayed 3 nights in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your review! I do apologize for the inconvenience you experienced! We hope to host you again in the near future!

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nighttime manager who checked us in was wonderful. Both valets were also so kind and helpful. We had a great stay!
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 12, 2024
Thank you for your kind review Rachel! We are very pleased you enjoyed our staff and your stay with us! We hope to become your go to hotel with visiting the Richmond area!

6/10 Okay

Rudy

Travelled with partner
Disliked: Amenities, property conditions & facilities
Hotel seemed depressing. No life. Staff was not welcoming. No dining options. Everything seemed closed. Rooms were dated . View was a brick wall. Charged $100 for small dog with no offer of amenities. Won't be going back .
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your review, Rudy. We truly apologize for the inconvenience you experienced during your stay with us as that is not the norm here. The restaurant opened a few weeks ago and is serving breakfast lunch and dinner and we are about to go through a complete renovation. If you decide to stay with us in the near future please reach out to me, I will make sure you get the full Berkeley experience. Again, we do apologize.

8/10 Good

leeland

A little dated.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 7, 2024
Thank you for your review! Please know all issues are being addressed in our upcoming renovations! We do hope to host you again in the near future!

6/10 Okay

Gregory

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 7, 2024
Thank you for your review!

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets amazing also pillows
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 6, 2024
Thank you for your review Randy! We hope to host you again in the near future!

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel. Very personable front desk. Enjoyed our stay.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your review, Tina! We are very happy you enjoyed your stay with us and hope to host you again!

8/10 Good

Gloria

Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 22, 2024
Thank you for your 4 star review!

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Valet parking was seamless; also I arrived a little early but didn't have to wait long for my room to be ready. The staff was super friendly and nice, both on arrival and checkout. One flaw: thanks to a heavy rainstorm, my 4th-floor window leaked and it was clear that it was not the first time. I used a towel to prevent the puddle from spreading and then reported the problem on checkout. I suspect they already knew, however.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 27, 2024
Thank you for your review!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was excellent -- clean, large, well appointed, quiet, comfortable bed. The restaurant, which isn't run by the hotel, leaves a LOT to be desired. Service for breakfast was SLOW and the food was cold.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 26, 2024
Thank you for your review John! We are very happy you enjoyed your stay with us. I do apologize for the inconvenience during breakfast and will let the restaurant manager know the issues you experienced.

6/10 Okay

Daniel

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The balcony was good size , wasn’t as clean as I expected . No mini fridge or microwave in room really sucked
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for your review Daniel! We do apologize for the cleanliness of the balcony and will be alerting the staff. Mini refrigerators and microwaves will be in all rooms in our upcoming renovations but for right now they are available upon request. We do hope we can host you again in the near future!

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and helpful.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for your 5-star review Kevin! We are very happy you enjoyed your stay with us and hope to host you again in the near future!

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 23, 2024
Thank you for your review!

10/10 Excellent

Connie

Travelled with family
The Berkeley is a charming Shockoe Slip area hotel. Our room was comfortable, with an interior that reflected the southern charm of the area. It is conveniently located, in the Shockoe Slip area.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for your review! We are very happy you enjoyed your stay with us and hope to see you soon!

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, classic property with large rooms and excellent facilities.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 22, 2024
Thank you for your review! We are very happy you enjoyed your stay with us!

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and accommodations are great! My only complaint is check-in isn't until 4pm and my room wasn't ready until much later. I requested an early check-in by email months in advance and was told to call the morning of check-in. I called the morning of, was reassured it no problem, and still my room was delayed.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your review Sabrina! I am very happy you enjoyed your stay with us and we do apologize for the timeliness at check-in!

10/10 Excellent

Lora

Travelled with group
Love the location building charm courteous staff breakfast was fab!!! very nice overall.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your review lora! We are very happy you enjoyed your stay with us! We hope to see you again soon!

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 3:45pm for a 4:00pm check in- we were checked in at 4:50. I’ll admit I was a little frustrated at first especially since others were walking in after me and being checked in. Alfreda the pm manager explained the situation that there were staffing issues and there were only 3 to launder and clean the rooms. She apologized and once checked in, every staff member apologized on our way to our room. Alfreda made it more than right with adjustments to our bill. The room was clean and beds were super comfortable. I highly recommend this property even despite the hiccup. I was so appreciative for the transparency and their attempt to make it right. I bought them each chocolate samples from the local chocolate festival. Thank you for working hard to make sure each guest is taken care of.
Response from Hotel Management on Feb 19, 2024
Thank you for your kind review Amanda! We do apologize for the inconvenience at check-in as that is not the norm for us but I am glad the staff was able to make your stay as comfortable as possible. Thank you for the special gifts for our staff I know they loved it! We do hope you stay with us in the near future and again we apologize for the delay at check-in!

10/10 Excellent

Sharita

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a hassle, but otherwise it was a good stay
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your review, Sharita. If at all possible, could you reach out to me and let me know what happened with the parking during your stay with us? I would like to take care of our mistakes. I am very happy to hear the rest of your stay was good!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed 1 night, walking distance to restaurants. Staff was very friendly!
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your 5 star review Amy! We hope to host you again in the near future!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you for your 5 star feedback!

10/10 Excellent

Robert

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your review!

10/10 Excellent

Carol

Business traveller, Travelled with partner
Liked: Amenities
Very cozy hotel with lots of restaurants in neighborhood. A bit worn around the edges but very clean and we didn’t mind a bit! There is an upcoming reno-hope it preserves the cozy feel!
Stayed 4 nights in Feb 2024
Response from Hotel Management on Feb 16, 2024
Thank you for your review Carol! We are very pleased you enjoyed your stay with us and can't wait to host you again in the near future!

10/10 Excellent

Sherry

Liked: Cleanliness, amenities
It reminds of home.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 13, 2024
Thank you so much for your kind review Sherry! We are truly happy the Berkeley reminds you of home! Reviews like yours is what makes us love being in the hospitality industry! We hope to host you again in the near future!

8/10 Good

Annely

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your review!

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and comfortable room. Would stay here again
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your kind review Tricia!

8/10 Good

Mercedes, newport news

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 13, 2024
Thank you for your review Mercedes!

10/10 Excellent

Maren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 12, 2024
Thank you for your review!

2/10 Terrible

Alana

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely terrible. The staff are so rude, the property old and run down, beds terrible! Save your money and go somewhere else
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 7, 2024
Thank you for your review, Alana! We truly apologize for the inconvenience during your stay with us as that is not the norm for us. Please know all room issues are being addressed in our upcoming renovation. We do hope you will give us another chance in the future.

10/10 Excellent

Dorothy, West Point

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a work trip. I like this hotel as it is always clean, rooms are quiet, and staff is pleasant and helpful. Hotel is within walking distance to a number of local restaurants and the historic area of the city and government offices.
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 6, 2024
Thank you for your review Dorothy! We are very happy you enjoyed your stay with us!

6/10 Okay

Elizabeth

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your review!

8/10 Good

lisa

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you for your review!

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you for your review!

8/10 Good

pascal

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 20, 2024
Thank you for your review!

10/10 Excellent

kara, Canoga park

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 5, 2024
Thank you for the 5 star review!