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Reviews of Residence Inn Marriott Chester

3 out of 5
Residence Inn Marriott Chester
800 Bermuda Hundred Rd, Chester, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 320 reviews" "
Rating 8 - Good. 86 out of 320 reviews" "
Rating 6 - Okay. 19 out of 320 reviews" "
Rating 4 - Poor. 12 out of 320 reviews" "
Rating 2 - Terrible. 12 out of 320 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Denetra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property overall is very nice and quiet place to relax and kick back, but staff rude. No greeting when entering while looking directly in your face... Kids loved the pool though, thanks for our stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, and spacious. No complaints st all
Stayed 3 nights in Mar 2024

4/10 Poor

Nakita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was great, the bed had lumps and it sank in the middle my back and neck hurt for two days
Stayed 1 night in Feb 2024

4/10 Poor

Bruce

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Hot tub wasn’t working the first 2 of 3 nights. Lukewarm showers the first 2 of 3 nights and the room smelled funny like intense.
Stayed 3 nights in Jan 2024

2/10 Terrible

jill

Disliked: Cleanliness, amenities, property conditions & facilities
There was sticky stuff stuck to the bedside table. Our feet stuck to the kitchenette floor. The sofabed had broken supports, rendering a pronounced tilt to it. The power in the bedroom/bath went out, leading to creepy showers in the dark, and uncharged devices. The breakfast offerings were quite good.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Travelled with pets
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Devin

Stayed 2 nights in Nov 2023

10/10 Excellent

Eddy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Hi class luxury in Chester VA. The fully equipped luxury suite will blow you away. That fireplace set the perfect mood on a cold November night. I really did not want to leave my room. The bed felt like I was sleeping on a cloud. Super clean, very quiet, delicious breakfast and coffee. The staff was very friendly and extremely professional. I will defiantly return.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming Environment
I had been to a wonderful Residence Inn in Joplin, Missouri years ago. This hotel matched it. There is a basketball court near the front door, which signaled to me that you could relax here, even if you were here on business. That’s a nice message.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
We loved the level of comfort and cleanliness as well as the staff’s friendliness and willingness to accommodate our wishes. An experience that will have us go back to Marriott properties before anywhere else.
Stayed 1 night in Oct 2023

10/10 Excellent

Vickie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 1 night in Oct 2023

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice and quiet!
Stayed 3 nights in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

10/10 Excellent

Runion

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed our stay!
Stayed 2 nights in Oct 2023

10/10 Excellent

MICHAEL

Stayed 2 nights in Sep 2023

10/10 Excellent

Man

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel
Stayed 1 night in Sep 2023
Response from Gilbert C on Sep 13, 2023
Dear Brittany,I am glad you've enjoyed your most recent stay with us as our services have left lasting impression on you. We greatly appreciate your continued loyalty and wish you visit us again whenever your travel brings you back to Chester.Again, thank you for choosing our hotel.Best regards,Gilbert CapateGeneral Managet

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and very clean
Stayed 1 night in Aug 2023

10/10 Excellent

Evelyn, Murray Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checking in and out. Clean and quiet.
Stayed 1 night in Aug 2023

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and check in was smooth. The room was very nice- we had a comfortable stay
Stayed 1 night in Jul 2023
Response from Gilbert on Aug 5, 2023
Dear Emily,Thank you for your comment which gave us inspiration to do better on our guest service delivery. Rest assured, I will share your message to my team nembers. I hope to welcome you sometime again in the near future.Bedt regards,Gilbert CapateGeneral Manager

8/10 Good

Glenda

Stayed 2 nights in Jul 2023
Response from Gilbert on Jul 4, 2023
Dear Glenda,Thank you in giving us a good rating. I appreciate your continued patronage of our hotel. Rest assured, I will share this to my team. Again, than you for choosing our hotel and I hope will visit us again whenever your travel brings you back to Chester.Regards,Gilbert C.

10/10 Excellent

Dharika

Stayed 3 nights in Jun 2023
Response from Gilbert on Jul 4, 2023
Dear Dharika,Thank you in giving us a great review. I do appreciate you chose us for your moist recent stay. Rest assured, I will share this to my staff. I hope you will visit us again in the near future.Regards,Gilbert C.

10/10 Excellent

Kadeidra

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were excellent
Stayed 3 nights in Jun 2023
Response from Gilbert on Jun 27, 2023
Dear Kadeidra,I am glad you've enjoyed with what we've offered you during your stay. Rest assured, I will share your message to my team. I hope you will choose us again whenever your travels bring you back to Chester VA.Reghards,Gilbert CapateGeneral Manager

8/10 Good

Angela, Perkasie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Gilbert on Jun 27, 2023
Dear Angela,Thank you for giving us a good rating based on your most recent stay with us. Rest assured, I will share this to me team members. I hope you will consider us again for your next visit.Regards,Gilbert CapateGeneral Manager

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Gilbert on Jun 20, 2023
Dear Judith,Thank your for giving us a great post stay review. I do appreciate your continued patronage of our hotel. Rest assured, we will continue to deliver our promise of good customer service to guest like you. Regards,Gilbert C.

2/10 Terrible

Christine

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was nice and the room was wonderful. The kids were excited to go to the pool, and that’s where things were terrible. The chlorine was so high that 10 minute’s after getting in both were coughing so badly and their eyes were burning ( my eyes were burning just being in there and I wasn’t in the water) My son started throwing up from coughing ☹️. We checked out in the morning and went to a different hotel.
Stayed 1 night in Jun 2023
Response from Gilbert on Jun 20, 2023
Dear Christine,I personally apologize for the inconvenience during your stay for the untimely treatment when you needed the pool service. It was a mistake on our part not to notify you at that point in time and I am sorry for not meeting your expectations. Hopefully you will choose us again and I can assure you that the pool will be in good running condition the next time around.Regards,Gilbert C.

6/10 Okay

DON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room was fine, but we specifically chose this hotel because it had a pool and hot tub. The pool was so filthy you could barely see the bottom. The hot tub had foreign material floating around in it that looked like it could have been skin... Yuk! Needless to say we didn't use the pool or hot tub,
Stayed 4 nights in Jun 2023
Response from Gilbert on Jun 15, 2023
Dear Don,My personal apology for not meeting your expectations on the cleanliness of the pool water and hot tub and its components. These are isolated incidents and my maintenance staff needs to pay attention to details when cleaning and inspecting the pool. Your comment has been shared with my maintenance team to ensure further improvement. Rest assured, by the time you return to our hotel, the pool water and hot tub will be cleared of any unwanted particles or matter. Thank you for your feedback.Regards,Gilbert CapateGeneral Manager

10/10 Excellent

Shuron

Liked: Staff & service
GOOD BREAKFAST, NICE POOL, FRIENDLY STAFF
Stayed 2 nights in Jun 2023
Response from Gilbert on Jun 9, 2023
Dear Shuron,Thank you for your most valuable review. We do appreciate your kind words. Rest assured your comment will be shared with my team. Again, thank you for choosing to stay with us.Regards,Gilbert C.

8/10 Good

Brian

Stayed 2 nights in May 2023
Response from Gilbert C. on May 31, 2023
Dear Brian,Thank you for giving us a good recommendation based on your most recent stay with us. I do appreciate your patronage of our brand. Rest assured, we will continue to deliver our brand promise. I do hope you will visit us soon.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Property was off the beaten path, so quiet. It had beautiful accommodations. Staff was pleasant. Did have an issue, though. Around 7PM the fire alarm went off, but was quickly turned off, so probably a false alarm. Fire trucks did arrive, however. About 15 minutes after the alarm was stopped, water started pouring in through the light fixtures over the sink. We called the front desk to report it and was initially told they would take care of it in the morning: we said it needed to be addressed now, it was an emergency. A few minutes later, water was pouring out of the main light in the center of the kitchen area, flooding the room. We called to say we needed to be relocated and was told the manager was on his way up. We grabbed out stuff & cleared the room. The manager arrived with the firemen, who told us to get out and not touch anything electrical. We were immediately relocated to another room that was very nice. I went downstairs to get a beer for myself and wine for my partner, and commented that we were in the room that flooded and asked if it could be complementary for our distress and inconvenience. The person at the front desk smiled and nodded. When I got the receipt for the stay, it was charged.
Stayed 1 night in May 2023
Response from Gilbert C. on May 27, 2023
Dear James,Thank you for your important feedback. I personally apologize for the fire alarm. It's not intentional due to low pressure caused by the water leak which unfortunately affected your room you just checked in that evening. I guess, I would need to retrain my front desk personnel on how to handle situations surrounding any incidents like this and I need to follow up with my associates with whatever happened as to why the promise was not delivered. Rest assured, I will reverse the inappropriate charges. Again, thank you for your patience and staying with us even if you experienced an emergency situation.

6/10 Okay

Christopher

Stayed 1 night in May 2023
Response from Gilbert C. on May 27, 2023
Dear Chrsitopher.Thank you for giving us feedback through a score of 6. Next time we will try to deliver the brand promise that you deserve.Thank you for choosing to stay with us

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gilbert C. on May 27, 2023
Dear Angela,Thank you for giving us a good score. I do appreciate your concern and that score signals that we need to focus more on how we will deliver exceptional service.

8/10 Good

Oscar, Belcamp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities and staff were great. Breakfast was subpar compared to previous stays at other Residence Inn.
Stayed 1 night in May 2023
Response from Gilbert C. on May 17, 2023
Good evening Oscar,Thank you for your feedback. Rest assured, I will pass along your comment to my F&B team who will review our offerings.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is absolutely amazing, helpful, and friendly. Pool was a little cold though.
Stayed 2 nights in May 2023
Response from Gilbert on May 10, 2023
Dear Ann,Thank you so much for giving us a great review. Hopefully we will be able to fix the pool water soon. See you again next time.Regards, Gilbert C.

10/10 Excellent

Edwin

Stayed 1 night in Apr 2023
Response from Gilbert C. on May 3, 2023
Thank you for your great review. I do appreciate your time and rest assured I will share this to my team!

4/10 Poor

Lacey

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Gilbert C. on May 10, 2023
Dear Lacey,I do apologize for some inconvenience during stay. Hopefully you will choose us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop, nice hotel
Stayed 1 night in Apr 2023
Response from Gilbert C. on Apr 25, 2023
Thank you for your most recent stay with us and for the compliment.

10/10 Excellent

Amanda

Stayed 1 night in Apr 2023
Response from Gilbert C on Apr 25, 2023
Thank you for your positive review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live roaches in dishwasher!
Stayed 1 night in Mar 2023
Response from Gilbert C on Apr 25, 2023
I personally apologize for the presence of pests in the kitchen guestroom. Rest assured it is an isolated incident and we already seek out the expertise of Ecolab for the proper treatment. Hope to see you again next time.

10/10 Excellent

Jill

Stayed 1 night in Mar 2023
Response from Gilbert C on Apr 25, 2023
Thank you for your positive review. I appreciate you for staying with us.

10/10 Excellent

Shuron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE STAY, GOOD STAFF AND FOOD. POOL NEEDED TO BE CLEANED. JACUZZI JETS DID NOT WORK PROPERLY. OVERALL A GREAT STAY
Stayed 2 nights in Feb 2023
Response from Gilbert C on Apr 25, 2023
I personally apologize for the inconvenience during your stay. Nevertheless, I hope you will still come back for another stay.

10/10 Excellent

Robert

Stayed 3 nights in Feb 2023
Response from Gilbert C. on May 3, 2023
Thank you for your great review. Rest assured I will share this to my entire staff.

4/10 Poor

rick

Disliked: Property conditions & facilities
Convenient location but the property needs a big hug!
Stayed 1 night in Feb 2023
Response from Gilbert C on Apr 25, 2023
Thank you for your most recent stay with us. It's our pleasure to serve you.

10/10 Excellent

Jinni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was extremely quiet and very comfortable. It had everything we needed during our one night stay. The check-in process was efficient, and the front desk agent was very friendly and helpful.
Stayed 1 night in Jan 2023
Response from Gilbert C. on May 3, 2023
Dear Jinni,Thank you for your great review. I am so glad you've enjoyed your stay with us from the check in to the actual occupancy of the room and our amenities. rest assured we will continue to deliver exceptional service to guest like you.Regards,

8/10 Good

ZLATKO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Very standard three star hotel. The continental breakfast was good. Well displayed. Coffee very good.
Stayed 1 night in Jan 2023

2/10 Terrible

Shakwana

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Booked room type unavailable. Manager unable to make accommodation. Was advised room is dirty and housekeeping unavailable.

10/10 Excellent

Jackson

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, comfy beds, nicely heated pool and perfectly heated hot tub. Bluey playing in the lobby entertaining our 5 year old. It was a great stay.