Title: Residence Inn by Marriott Richmond West End - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Residence Inn by Marriott Richmond West End Hotel with free breakfast, in the vicinity of University of Richmond ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/3238df47.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Free daily buffet breakfast](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/953216c4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool, sun loungers](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/w3996h2664x0y0-fe710d35.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/6d83fbfd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/8a7f0ff0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Residence Inn by Marriott Richmond West End offers a free breakfast buffet and manager's reception. Guests can use the fitness center anytime or relax by the seasonal outdoor pool. Practical amenities include dry cleaning services and a cozy fireplace in the lobby. 8.0 Very good ## Popular amenities - - Kitchen - Pool - Pet-friendly - Gym - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 8 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-08&endDate=2025-11-09&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=19986&PinnedHotelID=19986&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![43-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/cab04489.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 460 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/d844a6b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Double Bed, Non Smoking 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 725 sq ft - 2 bedrooms - Sleeps 5 - 1 Double Bed ![43-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/ebb6fb70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 725 sq ft - 1 bedroom - Sleeps 5 - 1 Double Bed ![Combined shower/tub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/e83be421.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed, Non Smoking 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 460 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ![Combined shower/tub, free toiletries, hair dryer, towels](https://images.trvl-media.com/lodging/1000000/20000/20000/19986/e83be421.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio, 1 Queen Bed with Sofa bed, Non Smoking ### Highlights Separate dining area Separate sitting area Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 460 sq ft - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Gazebo](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/440000/437700/437696/4ef7aaad_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Candlewood Suites Glen Allen-Short Pump by IHG Glen Allen - Pet-friendly - Parking included - Free WiFi - Air conditioning 8.8 Excellent 715 reviews CA $142 CA $166 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Richmond-Hotels-Candlewood-Suites-Richmond-West.h437696.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=601761&destination=Richmond (and vicinity)&destType=MARKET&latLong=37.54152,-77.43474&searchId=7eb9755f-7aa9-4921-baaf-c4c37c8b42e6&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/84000000/83440000/83439200/83439170/e9154767_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Moxy Richmond Downtown Downtown Richmond - Pet-friendly - Free WiFi - Air conditioning - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Residence-Inn-By-Marriott-Richmond-West-End.h19986.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Residence-Inn-By-Marriott-Richmond-West-End.h19986.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.60044%2C-77.51390&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=VtvwXldnUt-1DFLmYFBbwNg2zkc=) 2121 Dickens Rd, Richmond, VA, 23230 #### What's nearby - University of Richmond - 5 min drive - 3.1 km - Carytown - 7 min drive - 9.9 km - Virginia Commonwealth University - 9 min drive - 11.3 km - Greater Richmond Convention Center - 10 min drive - 13.3 km - Richmond Raceway - 12 min drive - 11.4 km #### Getting around - Richmond Staples Mill Road Station - 6 min drive - Richmond Intl. Airport (RIC) - 21 min drive #### Restaurants - ‪Burger King - ‬15 min walk - ‪Plaza Azteca - ‬7 min walk - ‪Roots Natural Kitchen - ‬2 min walk - ‪Denny's - ‬1 min walk - ‪The Answer Brewpub - ‬15 min walk ## About this property ### Residence Inn by Marriott Richmond West End Hotel near University of Richmond Located close to Carytown and Maymont Park, Residence Inn by Marriott Richmond West End provides a free breakfast buffet, a grocery/convenience store, and a free manager's reception. Enjoy the 24-hour gym, as well as activities like basketball and volleyball. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby. You'll also find perks like: - A seasonal outdoor pool along with sun loungers - Free self parking and extended parking - An outdoor tennis court, express check-out, and outdoor furniture - A TV in the lobby, barbecue grills, and a 24-hour front desk - Guest reviews give good marks for the overall condition Room features All 80 rooms offer comforts such as wet bars and laptop-friendly workspaces, in addition to perks like air conditioning and separate sitting areas. Other conveniences in all rooms include: - Recycling and LED light bulbs - Shower/tub combinations, free toiletries, and hair dryers - 43-inch flat-screen TVs with premium channels - Wardrobes/closets, separate sitting areas, and separate dining areas ## Similar properties ![1 bedroom, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/1000000/10000/500/420/d7cf9304.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Candlewood Suites Richmond - West Broad by IHG Richmond - Pet-friendly - Parking included - Free WiFi - Restaurant 8.2 Very good 1,000 reviews CA $127 CA $148 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=420&PinnedHotelID=420&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/30000/24700/24653/a35e3702.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Richmond - Midtown by IHG Richmond - Pool - Breakfast included - 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Pool - Breakfast included - Parking included - Free WiFi 8.0 Very good 1,000 reviews CA $116 CA $135 total includes taxes & fees Nov 30 - Dec 1 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=10271&PinnedHotelID=10271&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Free uncovered self parking on site - Free uncovered extended parking on site - Free RV/bus/truck parking on site - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends - Coffee and tea in common areas - Free manager's reception (select days) ### Things to do - 24-hour gym - Basketball - Outdoor tennis court - Seasonal outdoor pool - TV in common areas - Volleyball ### Family friendly - Fenced pool - Grocery/convenience store - In-room crib - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - In-room sofa bed - Laundry facilities - Seasonal outdoor pool - Separate in-room dining area ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Laundry facilities - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (on request) ### Business services - Business center - Computer station ### Outdoors - Barbecue grill - Outdoor furniture - Picnic area - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Grab bar near toilet - Handrails in stairways - Hardwood flooring in room - Height-adjustable showerhead - Lever door handles - Low-height electrical outlets in bathroom - Low-height view port in door - Stair-free path to entrance - Thin carpet in room - Tile flooring in room - Upper floors accessible by stairs only - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible van parking ### More - 10 buildings - 2 floors - At least 80% lighting from LEDs - Biodegradable coffee stirrers available - Built in 1985 - Comprehensive recycling policy - Double-glazed windows - Fireplace in lobby - No plastic coffee stirrers - No plastic drinking straws - Smoking not allowed - Traditional architecture - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Double sofa bed - Free crib - Hypo-allergenic bedding ### Bathroom - Free toiletries - Hair dryer - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 43-inch flat-screen TV with premium cable channels ### Food and drink - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Full-sized refrigerator/freezer - Kitchen - Microwave - Oven - Paper towels - Separate dining area - Stovetop - Wet bar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Desk - Desk chair - Energy-saving switches in guestrooms - Heating (climate-controlled) - Iron/ironing board - Laptop workspace - LED lighting - Recycling - Safe - Separate sitting area - Water-efficient showers - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 21 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 100.00 per accommodation, per stay Service animals are welcome, and are exempt from fees Welcoming dogs and cats only ### Children and extra beds Children are welcome Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Pet fee: USD 100.00 per accommodation, per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) ### We should mention This property does not have elevators The seasonal pool will be open from May to August This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Residence Inn Marriott End Residence Inn Marriott End Hotel Residence Inn Marriott End Hotel Richmond West Residence Inn Marriott Richmond West End Residence Inn Richmond West Residence Inn Richmond West End Residence Inn Marriott Richmond West End Aparthotel Residence Inn Marriott End Aparthotel Resince riott End Aparthotel Resince riott Richmond West E By Marriott Richmond West End Residence Inn by Marriott Richmond West End Richmond Residence Inn by Marriott Richmond West End Aparthotel Residence Inn by Marriott Richmond West End Aparthotel Richmond By Marriott Richmond West End Residence Inn by Marriott Richmond West End Hotel Residence Inn by Marriott Richmond West End Richmond Residence Inn by Marriott Richmond West End Hotel Richmond ## Frequently asked questions ### Does Residence Inn by Marriott Richmond West End have a pool? > Yes, this property has a seasonal outdoor pool. ### How much does it cost to stay at Residence Inn by Marriott Richmond West End? > As of Nov 7, 2025, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Richmond West End on Nov 24, 2025 start from CA $132.66, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Richmond-Hotels-Residence-Inn-By-Marriott-Richmond-West-End.h19986.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Residence Inn by Marriott Richmond West End pet-friendly? > Yes, cats and dogs are allowed at this property. There's a fee of USD 100.00 per accommodation, per stay. Service animals are exempt from fees. ### How much is parking at Residence Inn by Marriott Richmond West End? > Self parking and extended parking are free at this property. ### What time is check-in at Residence Inn by Marriott Richmond West End? > Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours. ### What time is check-out at Residence Inn by Marriott Richmond West End? > Check-out is at noon. Late check-out is available for a fee (subject to availability). ### Where is Residence Inn by Marriott Richmond West End located? > Situated in the business district, this hotel is 2.3 mi (3.7 km) from University of Richmond and within 6 mi (10 km) of Carytown and Virginia Commonwealth University. Richmond Raceway and Maymont Park are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Residence Inn by Marriott Richmond West End Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.4 Cleanliness ### 8.4 Location ### 8.6 Staff & service ### 7.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 188 8 - Good 112 6 - Okay 57 4 - Poor 26 2 - Terrible 40 ### 8/10 Good #### Stacy Jul 14, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The grounds were not kept up very well. And the laundry mat was constantly in use. The pool was over crowed. But at least the room was clean ##### Stacy Stayed 3 nights in Jul 2025 ### 2/10 Terrible #### Rebecca Jun 6, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort This was by far the worst experience. ##### Rebecca Stayed 14 nights in May 2025 ### 10/10 Excellent #### Verified traveller Aug 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will book here again! Lady at reception was extremely friendly and helpful! ##### Verified traveller Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Keith Jul 20, 2023 Liked: Cleanliness, property conditions & facilities Clean and great staff. ##### Keith Stayed 1 night in May 2023 ### 10/10 Excellent #### LaKendra Sep 24, 2022 Liked: Staff & service, amenities, property conditions & facilities The location and amenities within the hotel were just what we needed. We will return for another stay! ##### LaKendra Stayed 1 night in Sep 2022 ### 8/10 Good #### Jamie Jul 21, 2022 Liked: Cleanliness, staff & service, amenities Friendly staff, very clean rooms. The property would definitely benefit from renovations, but otherwise my stay was a really nice one. ##### Jamie Stayed 4 nights in Jul 2022 ### 8/10 Good #### Walter Nov 14, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Spacious condo style units with full kitchen and large living area. Units have outside access and are separate from the main building where registration is located. Morning breakfast was good but seating space was limited. ##### Walter Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Rochelle Mar 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Very quiet well reserved ##### Rochelle Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Willie May 29, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked the room options for a larger family. The amenities were limited but I did not need them. WiFi was convenient and easy to use. Close to main roads and dining/shopping options. ##### Willie Stayed 1 night in May 2022 ### 4/10 Poor #### Mufid Aug 12, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Very old and rooms smell like cigarettes ##### Mufid Stayed 1 night in Aug 2024 ### 4/10 Poor #### Elizabeth Apr 15, 2024 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Run down part of the common area had been in a fire. Needs maintenance ##### Elizabeth Stayed 3 nights in Apr 2024 ### 8/10 Good #### Tony May 11, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Good ##### Tony Stayed 1 night in May 2023 ### 2/10 Terrible #### Sang Hee Jun 11, 2023 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Staff was great. Room had pull out bed with no sheets in the room. Stains in the carpet. ##### Sang Hee Stayed 1 night in Jun 2023 ### 2/10 Terrible #### Verified traveller May 9, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Would never stay again When we arrived, the door lock jammed and we were unable to close the door. We called the front desk for assistance and it took about an hour and a half and multiple more phone calls for someone to come. The next morning my wife and I awoke to bites all over us. ##### Verified traveller Stayed 1 night in May 2024 ### 10/10 Excellent #### SARA Mar 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is very accommodating. There is a charge for parking which the website doesn't indicate. I was able to get it waved so I appreciate that but you need to update you listing. parking is $10 now. And there isn't an abundance of it. ##### SARA ### 2/10 Terrible #### keith Nov 29, 2022 Disliked: Cleanliness, property conditions & facilities The bathroom was dirty the dishes where dirty there was stains in the sheets had to call for toiletries and go to the front desk to pick up myself ##### keith ### 2/10 Terrible #### Laura Feb 2, 2023 Disliked: Cleanliness, property conditions & facilities When we got there, there were dirty dishes in the dishwasher, no toilet paper, the Tv was disconnected and the light switch didn’t work. The only good thing was that they did give us a second room and allowed my husband to inspect it first. ##### Laura Stayed 1 night in Jan 2023 ### 2/10 Terrible #### RC Oct 24, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities It was like being in jail. I had to ask the desk for EVERYTHING. I stayed for a week specifically for the kitchen. There were NO pots and pans. The saucepan I was given had rodent droppings. I only had 2 washcloths and towels for a while week. After 4 days I asked for clean sheets to be put on my bed. They gave me the sheets to do it myself. The couch had stains on it. The floor was sticky. It is obviously a voucher hotel for the homeless ##### RC Stayed 6 nights in Oct 2023 ### 4/10 Poor #### Daffaney Dec 12, 2022 Disliked: Cleanliness, property conditions & facilities #### Beware The condition of the hotel is below average. Being a Marriot brand, it is older and worn down in need of updating. Dirty floors. Had several issues with guest above our room. First night so much noise could not sleep. Tried calling to the front desk but couldn't get anyone to pick up. The morning of checkout found bed bugs. Told the agent at the front desk received an apology was told that for the issues that I would receive points to my Marriott account but no points were validated. ##### Daffaney Stayed 3 nights in Dec 2022 ### 6/10 Okay #### Cheri Aug 13, 2024 Liked: Cleanliness, staff & service, amenities I liked the bed, and shower once we switched rooms because of no Hot water for shower in the first room and I feel we should've gotten an upgrade because of it. I was there for 5 nights and absolutely no housekeeping, when I put my towels out daily they took them and did not return anything, when I needed towels and sheets I had to either find a housekeeping cart or go to the front desk to get everything from trash bags, and etc. they had a terrible gnat problem and I was killing gnats my whole stay.. this hotel needs an upgrade as it doesn't remind you of a typical Marriott hotel.. I worked out of state at a residence inn and in every room you had all you needed for your stay there..in my first room I didn't have a frying pan and the room I went to didn't have a frying pan or a toaster but my first room had a toaster, the bathroom sink was stopped up and the water took forever to drain out.. after all of this the most disappointing was 10 dollars a day for parking and when I stayed twice before there was no charge for parking, this would be the reason I won't be returning to this particular residence inn, I will try downtown or somewhere else. ##### Cheri Stayed 5 nights in Aug 2024 ### 2/10 Terrible #### Lucas Nov 16, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay anywhere else - rude staff, bugs, and broken It has been a long time since I’ve had a stay this bad. To start I was given the wrong room. When I mentioned it to the manager, she made every excuse in the book. She refused to answer the basic question of “why was I put in the wrong room”. The room had the wrong bed, a broken shower. The two basic things you need to be accurate in a hotel room. I asked for a reduction in my nightly rate because of the error and issues. The manager refused stating that she could not give me a reduction. Instead, she relocated me to another room. The manager said if I want a reduction I need to communicate with the general manager. I emailed him and as of writing this post still have not heard from him. The second room was worse than the first. There were bugs flying around, cracks in the marble, another broken bath tub/shower, cracks in the walls and ceiling, and the front door would not properly close. When I went to check out the front desk clerk (not even the manager) was able to reduce my rate. However, only by 15%. This means the previous manager lied and the general manager ignores these issues. I called the scheduling company for help and when they spoke to the front desk, no notes were left for hotel personnel about why my room was changed. Even the scheduling company could not get in contact with the general manager. Due to the false advertising and extreme problems with the room, something else really needs to be done. The hotel was falling apart and have an infestation of i ##### Lucas Stayed 2 nights in Nov 2023 ### 6/10 Okay #### Venkataraman Aug 27, 2025 Liked: Staff & service Overall the hotel was ok. The bed was not comfortable, shower had less water pressure and they charged for parking. Expedia mentions it is free self paid parking. Very misleading ##### Venkataraman Stayed 5 nights in Aug 2025 ### 4/10 Poor #### Mohammad Aug 25, 2025 Liked: Cleanliness Disliked: Staff & service Reception staff are absolutely strange what bad behavior ##### Mohammad Stayed 7 nights in Aug 2025 ### 10/10 Excellent #### Jacqueline Stephen Aug 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities I loved the breakfast the room and most importantly the wonderful kind friendly staff. ##### Jacqueline Stephen Stayed 14 nights in Aug 2025 ### 6/10 Okay #### Alan Aug 18, 2025 Housekeeping came once in 5 days. Some staff were excellent, others not so good. They also charge for parking that is marginally secure. I won’t stay here again. Too many better options in the area for the same price once you consider an additional $10 per day for parking. ##### Alan Stayed 5 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Mayan Princess Beach & Dive Resort - All Inclusive](https://www.expedia.ca/Roatan-Hotels-Mayan-Princess-Beach-Dive-Resort-All-Inclusive.h8064599.Hotel-Information) > > [The Ironwood](https://www.expedia.ca/Whistler-Hotels-The-Ironwood-By-Whiski-Jack.h1439941.Hotel-Information) > > [Sunscape Coco Punta Cana - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Be-Live-Collection-Punta-Cana-All-Inclusive.h975332.Hotel-Information) > > [Hotels in Lisbon District](https://www.expedia.ca/Lisbon-District-Hotels.d178278.Travel-Guide-Hotels) > > [Isla Bella Beach Resort & Spa](https://www.expedia.ca/Marathon-Hotels-Isla-Bella-Beach-Resort-Spa.h24101706.Hotel-Information) > > [Inns Nova Scotia](https://www.expedia.ca/Nova-Scotia-Inns.d11173-aaInns.Travel-Guide-Accommodation) > > [Hotels in Crystal Beach](https://www.expedia.ca/Crystal-Beach-Hotels.d6222721.Travel-Guide-Hotels) > > [Sinbad's Hotel & Suites](https://www.expedia.ca/Gander-Hotels-Sinbads-Hotel-Suites.h10482320.Hotel-Information) > > [Hotels in Istanbul](https://www.expedia.ca/Istanbul-Hotels.d178267.Travel-Guide-Hotels) > > [Four Points by Sheraton Cocoa Beach](https://www.expedia.ca/Cocoa-Beach-Hotels-Four-Points-By-Sheraton-Cocoa-Beach.h1210926.Hotel-Information) > > [Best Western Plus Richmond Airport Hotel](https://www.expedia.ca/Richmond-Hotels-Best-Western-Plus-Richmond-Airport-Hotel.h23195.Hotel-Information) > > [Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive](https://www.expedia.ca/Punta-Cana-Hotels-Grand-Sirenis-Punta-Cana-Resort-Aquagames-All-Inclusive.h1691881.Hotel-Information) > > [Brentwood Bay Resort & Spa](https://www.expedia.ca/Victoria-Hotels-Brentwood-Bay-Resort-Spa.h1077147.Hotel-Information) ### Flights > [Flights from Brandon (YBR) to Calgary (YYC)](https://www.expedia.ca/lp/flights/ybr/yyc/brandon-to-calgary) > > [Flights from New Orleans (MSY) to Buffalo (BUF)](https://www.expedia.ca/lp/flights/msy/buf/new-orleans-to-buffalo) > > [Flights from Montreal (YUL) to St. John's (YYT)](https://www.expedia.ca/lp/flights/yul/yyt/montreal-to-st-johns) > > [Flights from Winnipeg (YWG) to Ottawa (YOW)](https://www.expedia.ca/lp/flights/ywg/yow/winnipeg-to-ottawa) > > [Flights from Bangor (BGR) to Seattle (SEA)](https://www.expedia.ca/lp/flights/bgr/sea/bangor-to-seattle) > > [Flights from Toronto (YYZ) to Banff (YBA)](https://www.expedia.ca/lp/flights/yyz/yba/toronto-to-banff) > > [Flights from Hamilton (YHM) to Cassidy (YCD)](https://www.expedia.ca/lp/flights/yhm/ycd/hamilton-to-nanaimo) > > [Flights from Vancouver (YVR) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yvr/yyc/vancouver-to-calgary) > > [Flights from Charlottetown (YYG) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yyg/las/charlottetown-to-las-vegas) > > [Flights from Toronto (YYZ) to Seeduwa - Katunayake (CMB)](https://www.expedia.ca/lp/flights/yyz/cmb/toronto-to-colombo) > > [Flights from Toronto (YYZ) to Paris (CDG)](https://www.expedia.ca/lp/flights/yyz/cdg/toronto-to-paris) > > [Flights from Philadelphia (PHL) to Atlantic City (ACY)](https://www.expedia.ca/lp/flights/phl/acy/philadelphia-to-atlantic-city) ### Cars > [Enterprise Car Rentals In Espanola](https://www.expedia.ca/Enterprise-Car-Rentals-In-Espanola.d181873-c15.Car-Rental-Guide-Suppliers) > > [Enterprise Car Rentals In LaSalle](https://www.expedia.ca/Enterprise-Car-Rentals-In-LaSalle.d178518-c15.Car-Rental-Guide-Suppliers) ### Cruise > [Norwegian Norwegian Sky Cruises](https://www.expedia.ca/Norwegian-Cruise-Line-Norwegian-Sky.cNC-s08.Cruise-Ship-Info) ### Activities > [Things to do in Lakeshore](https://www.expedia.ca/Things-To-Do-In-Lakeshore.d3000408289.Travel-Guide-Activities)