Exterior

Reviews of Residence Inn by Marriott Richmond Downtown

3 out of 5
Residence Inn by Marriott Richmond Downtown
14 South 14th Street, Richmond, VA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 119 out of 188 reviews" "
Rating 8 - Good. 52 out of 188 reviews" "
Rating 6 - Okay. 9 out of 188 reviews" "
Rating 4 - Poor. 2 out of 188 reviews" "
Rating 2 - Terrible. 6 out of 188 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Stayed 2 nights in Feb 2024
Response from JW on Mar 21, 2024
Thank you for the 5-Star Review!

10/10 Excellent

Misty

Stayed 1 night in Feb 2024

6/10 Okay

Ramesh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Lot of noise from outside such as people with loud music in the car, etc. The building is not soundproof. The place looked dangerous with drunk people. clubs? Not good for a family to stay may be bt noisy and building not sound proof
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Many restaurants in walking distance. Great area with plenty of things to do. Would definitely comeback.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lidia

Stayed 1 night in Nov 2023

8/10 Good

Jo

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable room. Weak Wifi. Need signs in Residence Inn side directing to Courtyard for check in. Confusing! Need check-out instructions I called desk at 6 am for check out information and there was no answer and no voice mail. (Twice!)
Stayed 3 nights in Oct 2023

10/10 Excellent

Inmaculada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay and very clean comfy room. The pullout couch was as expected -uncomfortable with the bar hitting the lower back. I don’t know if there is anything to be done about that
Stayed 2 nights in Sep 2023
Response from SD on Oct 14, 2023
Thank you for the 10 out of 10! And also for the feedback about the pull-out couch. I hope you allow us to host you again soon!

10/10 Excellent

Glenn

Liked: Staff & service, property conditions & facilities, room comfort
Minor mishap
The room was really nice and clean I did have a towel with a brownish stain on it though other than that it was good
Stayed 1 night in Sep 2023
Response from SD on Oct 14, 2023
Thank you for the 10 out of 10! And also the feedback about the towel - sorry that wasn't caught in our laundry production! I hope you allow us to host you again soon!

10/10 Excellent

Carl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. they went above and beyond to help me surprise my friend and letting me check in and decorate the room!
Stayed 1 night in Aug 2023

10/10 Excellent

Nadine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Family visit
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and up to date
Really nice and really clean and up to date hotel. Valet parking only. I have a Ram 3500 DRW and luckily there was an open air ParkMobile parking lot a block away.
Stayed 2 nights in Aug 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, secure, and clean
Stayed 1 night in Jul 2023

8/10 Good

Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front dest clerk was wonderful! Set the tone for the whole visit and would recommend it to anyone staying in the area. Very nice hotel and surroundings!
Stayed 1 night in Jul 2023

10/10 Excellent

Lars

Stayed 1 night in Jul 2023

8/10 Good

Karl

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Love the location and its proximity to many different dining options. Staff was very friendly and accommodating. Front desk clerk Heaven went above and beyond to make me and my guests feel welcome. Kudos to him!
Stayed 1 night in Jun 2023

10/10 Excellent

Dionna

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Maureen

Stayed 1 night in Apr 2023

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great trip!
Stayed 2 nights in Mar 2023
Response from SD on May 1, 2023
Thanks for the post stay review! We hope to host you again soon!

8/10 Good

Matthew

Stayed 4 nights in Mar 2023
Response from SD on May 1, 2023
Thank you for the review! We hope to host you again soon!

10/10 Excellent

Vicki

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from SD on May 1, 2023
Thanks for the review! We hope to host you again soon!

10/10 Excellent

Jonathan

Stayed 1 night in Feb 2023

2/10 Terrible

Anne

Stayed 1 night in Feb 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Constance

Travelled with partner
Liked: Cleanliness, staff & service
Lack of self parking. Lack of in room dining.
Stayed 1 night in Dec 2022

10/10 Excellent

Melanie

Stayed 2 nights in Dec 2022

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff was very helpful. Definitely recommend staying here.
Stayed 2 nights in Nov 2022

2/10 Terrible

Kayla

Stayed 1 night in Nov 2022

2/10 Terrible

Ashley

Business traveller
Stayed 1 night in Nov 2022

10/10 Excellent

Amy

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

10/10 Excellent

orika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the service and great staff.
Stayed 1 night in Jun 2022

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The main entrance was closed but had poor signage and caused me to walk an extra city block with all of my luggage.
Stayed 1 night in Apr 2022

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!! Property was awesome. Lots to do in the area if you have the time. A plus!
Stayed 1 night in Apr 2022

10/10 Excellent

Kendall

Stayed 5 nights in Apr 2022

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Robert

Stayed 1 night in Apr 2022

2/10 Terrible

Shanda

Stayed 1 night in Mar 2022

8/10 Good

Paul

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Light bulbs out in room and shower water pressure was terrible. Also, shower wall had not been cleaned on a while and there was a thin line of mold on the wall features.
Stayed 2 nights in Feb 2022

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff and easy check in. Great location. Walking distance to restaurants/bars. Use the parking garage across the street from the Courtyard Marriott - it is directly across the street. FYI: Courtyard Marriott and Residence Inn are connected.
Stayed 1 night in Feb 2022

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities
Fair poor parking
Stayed 1 night in Feb 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good enough, great location
Staff was super friendly, welcoming, and helpful. The room had visible wear and tear but I wasn’t necessarily in need of something fancy for this trip and the condition was good enough for the rate I paid. The location alone was great, close to everything downtown.
Stayed 1 night in Jan 2022

8/10 Good

Stephen

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained. Great location too.
Stayed 1 night in Oct 2021

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Place was awesome people were awesome will go back again for sure
Stayed 2 nights in Sep 2021

10/10 Excellent

Heidi

Travelled with family and small children
Liked: Cleanliness, staff & service
Great property with fun courtyard for several families travelling together to gather.
Stayed 1 night in Aug 2021

8/10 Good

Colin, Midlothian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Staff were very helpful and friendly. Will be even better post-Covid of course. Parking, other than valet, is not easy and valet is not cheap.
Stayed 2 nights in Aug 2021
Response from Lars F, General Manager on Aug 25, 2021
Thank you for staying with us! I am happy to hear you enjoyed your stay all around and that the team was so helpful and friendly!

6/10 Okay

Sherri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Be aware!
Nice hotel but be aware that Residence Inn allows pets in the rooms. Unfortunately our rooms were above and beside a room where someone left their dogs unattended. Their barking and howling kept us awake. The front desk was able to eventually reach their owners but we had a repeat incident first thing in the morning. When we checked out, the front desk apologized but couldn’t compensate us because we had booked and paid through a 3rd party.
Stayed 1 night in Aug 2021
Response from Lars F, General Manager on Aug 25, 2021
I am sorry to hear that your stay was impacted by another guest's pet. Please do not hesitate to reach out prior to any future stays so that we can ensure this was an isolated issue for you. Thank you for staying with us!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for exploring Richmond. Very helpful and friendly staff
Stayed 5 nights in Jul 2021
Response from Lars F, General Manager on Jul 20, 2021
Thank you for the 5-star rating and wonderful comments! We hope to welcome you back soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, 5 minute walk from the Richmond Main Street Station, extremely friendly and accommodating staff, spacious and clean suite with a terrific kitchen, highly recommend this hotel and will definitely stay here again during our next trip to Richmond
Stayed 1 night in Jun 2021
Response from Lars F, General Manager on Jul 6, 2021
Thank you for posting these wonderful comments! I am glad to hear you had a perfect stay all around! Hope to welcome you back soon!