Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Knights Inn Ashland

2.5 out of 5
Knights Inn Ashland
103 N Carter Rd, Ashland, VA

Reviews

5.0
Rating 10 - Excellent. 23 out of 247 reviews" "
Rating 8 - Good. 38 out of 247 reviews" "
Rating 6 - Okay. 48 out of 247 reviews" "
Rating 4 - Poor. 65 out of 247 reviews" "
Rating 2 - Terrible. 73 out of 247 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

3.8/10

Amenities

4.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Katharine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff person took forever dealing with arriving customers who appeared frustrated. Her difficulty to understand English was bot exactly helpful. No staff person should ever mention the room number of any solo female guest in the presence or hearing of male guests for safety reasons. And the place was not clean. For example, you should see the filth coating the phone on the table and considerable dust.. Maybe this place is slated for renovation but this place is in serious need of just that. Wish I didn’t have to be negative and I hardly am, being an experienced traveler, but this place is not recommended, being caught between two newer hotels. See it as an opportunity to get it all fixed up.
Stayed 1 night in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Mm
Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service

8/10 Good

israporn

Travelled with family and small children
Liked: Staff & service
staff very nice and polite
Stayed 1 night in Sep 2023

8/10 Good

Linda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good but place needs a lot of work
Stayed 1 night in Sep 2023

4/10 Poor

Regina

Liked: Staff & service
Disliked: Cleanliness
I killed 4 roaches within 30 mins of being in room.
Stayed 1 night in Aug 2023
Response from Guest Relations on Sep 5, 2023
Dear Regina,We sincerely regret to hear that you may have encountered some issues with pests. Although we undergo regular pest control procedures, we will complete an evaluation to determine where we may have fallen short during your stay. Thank you for bringing this to our attention, and please consider returning in the future for a better experience.

4/10 Poor

ricky j

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very loud in area. Shower did not work
Stayed 1 night in Jun 2023

4/10 Poor

Peter, E Stroudsburg

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First Lady did not have my reservation. When the boss came Expedia needed to re-send the reservation. Room had smoke detector hanging from the ceiling with wires exposed. Dried piss on toilet seat. Sink drain had stuff in it and stopper was broken. Walls are paper thin.

6/10 Okay

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Like the fact that the room it very clean. Rather noisy and outside not that clean
Stayed 1 night in Dec 2022

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Went to check in, the man said we had no reservation, then rechecked and did find our reservation, and said it was non smoking even though it advertised it was, but no big deal. Got in room there was an ashtray and other rooms had smokers in them so apparently that man has no clue. Went to take a bath, but there was no stopper for the tub and the tub was filthy with hair and black spots, And the pillows were the absolute worse pillows of any hotel. motel, Inn I have ever stayed at, they should perhaps at least give you 3 pillows so you can feel like you got one with just the 2 they provided. The mirror was filthy, the television was small and dirty, I will never go again
Stayed 1 night in Nov 2022

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

6/10 Okay

Chris

Disliked: Cleanliness
Stayed 1 night in Oct 2022

2/10 Terrible

jingcheng

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
no good
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall terrible
The room appeared clean but did in fact have roaches. I found them alive in the bathroom, in the shower, and dead on the floor. The shower floor felt disgusting and there was left over soap that had been previously opened in the shower. Will never be staying there again.
Stayed 1 night in Aug 2022

2/10 Terrible

Brandon, Ashland

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s roach infested and the staff is rude as hell they declined my reservation for no reason
Stayed 1 night in Aug 2022

8/10 Good

Brandon, Ashland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in Jul 2022

2/10 Terrible

Roger

Stayed 1 night in Jun 2022

2/10 Terrible

Carolyn

Disliked: Cleanliness, amenities
The fact the owner wouldnt let me have a room after ihave paid for it.
Stayed 1 night in May 2022

2/10 Terrible

Dale

Travelled with family
Disliked: Staff & service
Stayed 1 night in May 2022

4/10 Poor

Patrick

Stayed 3 nights in Apr 2022

10/10 Excellent

Brandon, Ashland

Liked: Cleanliness
Stayed 1 night in Feb 2022

8/10 Good

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

6/10 Okay

Amber

Liked: Staff & service, room comfort
Okay for overnight.
The room look clean and neat. It werid that bed is on side of the room whe TV and stand is in the middle of the room. Bathroom look like undergoes improvement but half done right. For example, bath tub sealing is not done properly and tub isnt smooth, just rough edge.
Stayed 1 night in Nov 2021

8/10 Good

William

Stayed 1 night in Oct 2021

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Holly

Stayed 3 nights in Sep 2021

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
K
Stayed 1 night in Aug 2021

2/10 Terrible

raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Got there at 9:00 pm and the lobby was locked with a sign on the door "sold out". Nobody answered the phone for 20 minutes.and finally someone came to the door looking like they came from a black lives matter rally .
Stayed 1 night in Aug 2021

4/10 Poor

Ann R

Disliked: Cleanliness, property conditions & facilities
O K for one night
Could not shower as water & dirt backed up in the tub and would not drain.
Stayed 1 night in Jul 2021

4/10 Poor

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

John Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nasty
No bathroom light. Blood on the bed mattress. Blood on the floor
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
It was basic and clean. The hotel and rooms are old and have not been updated.
Stayed 1 night in Jul 2021

6/10 Okay

HUNG

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
It was just old. Otherwise ok
Stayed 1 night in Jul 2021

4/10 Poor

Jasper

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2021

4/10 Poor

Ronald

Stayed 1 night in Jun 2021

2/10 Terrible

Ellen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay somewhere else!
This hotel was the worst I have ever stayed in! Upon entering the light switch didn't work so I had to go over to the beds to turn any light on.(we arrived at night so I couldn't see anything) The T.V didn't work, the floors in the entire room were disgusting (not cleaned/mopped at all) I put a towel down to step out of shower and the bottom was black, the toilet paper holder fell off the wall, the sink was cracked all around the inside, there was left over bar soap in the shower, the light covering in the shower fell off , the blow dryer was broken, the mirror had left over stickers from a child staying there that appeared to have been torn off. There was a huge gap between the door once closed that you could hear all the activity outside.(this hotel is on the backside of a truck stop where all the trucks park so there was activity throughout the night), One bed had one pillow and the other had two. The bedding looked as if it hadn't been washed and the towels were so old they felt like rags. I hate to be so negative but I couldn't get out of there fast enough in the morning.
Stayed 1 night in Jun 2021

2/10 Terrible

James

Disliked: Cleanliness, staff & service, room comfort
Creepy room
I arrived at 3 am in a rain storm on my motorcycle. The bathroom tub and floor were filthy to the point that I checked the bed for bugs. The towels were slighty larger than a kitchen dish towel and worn thin. If I wasn't exhausted, I would have left.
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Place was disgusting.. dog poop still on the jotel room, trash and mpuse droppings behind the night stand, floor qaa filthy, pee staines sheets, hair and crumbs in bed, black mold in bathroom, counters covered in dust..i mean it was disgusting
Stayed 1 night in May 2021

2/10 Terrible

Greg

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
A Major Problem!
The room was dirty. Hair all over the bathroom floor. Honestly I am not sure it had been cleaned in weeks other than the toilet, sink and bath tub. The front door had a gap at least up to a half inch in different places allowing bugs and critters to come and go. The bottom of my wife’s feet were black from walking on the floors. I was very surprised.
Stayed 1 night in May 2021

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stay
Horrible place and dirty
Stayed 1 night in May 2021

2/10 Terrible

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Used drug needles in room and such.
There was a used hypodermic needle in the room for my children to find. Everything filthy. Everything broken. Little sleep from loud neighbors all night.
Stayed 2 nights in May 2021

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are NOT smoke free
Hotel says rooms are smoke free, they aren’t. Asked to try another room, all rooms were uninhabitable by a non smoker (rooms 203, 205, 208 and 209, so not an isolated issue). Desk clerk offered a can of smoke removal spray, no refund. Ended up staying at a hotel next door, no way a non smoker can stay there. Very run down hotel. Hotels.com rating of this hotel as Good is 100% wrong, it’s bad. Just plain bad.
Stayed 1 night in May 2021

4/10 Poor

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

marcos

Business traveller
Disliked: Cleanliness
towels were not well washed and dirty bathroom floor, smell not good
Stayed 1 night in May 2021

4/10 Poor

Sabra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Less than stellar.
This place really needs a massive overhaul and a cleaning service that can define the word clean. There’s not enough space on here for me to fully describe things. I’ll say though it was bug free and the young lady at the desk was extremely pleasant.
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Room comfort
April was kind.
Stayed 1 night in Apr 2021