Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Microtel Inn & Suites by Wyndham Richmond Airport

2 out of 5

Reviews

4.6
Rating 10 - Excellent. 135 out of 1169 reviews" "
Rating 8 - Good. 151 out of 1169 reviews" "
Rating 6 - Okay. 173 out of 1169 reviews" "
Rating 4 - Poor. 173 out of 1169 reviews" "
Rating 2 - Terrible. 537 out of 1169 reviews" "

4.6/10

Cleanliness

5.8/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Belinda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was run down, carpet slick with dirt, unsanitary bathroom, dirty tub with dingy grey towels with no texture that were suppose to be white. Broken tv and no phone service in the room. I had to go downstairs and make my complaint and nothing was done to move me or fix the situation. WARNING, do not stay at this property. It is run down and the service and establishment reeks of an extended stay Motel 6. Highly disappointed! I will not be returning! Wyndham should be embarrassed to have their name on this place. Unreal! I wouldn’t even give it 1 star, but the system doesn’t allow that to submit your review.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 20, 2024
Hello Belinda,We regret that your recent stay did not meet your expectations. We value your feedback and will share it with the appropriate teams for review. Thank you for bringing this to our attention.

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
It was a interesting location. The location was easy to find. Close to the interstate. The employees were friendly. Very accessible. The peace and quiet was very comfortable and relaxing.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Erica,We are delighted to hear that you found our location easy to find and our staff friendly. We strive to provide a peaceful and relaxing atmosphere for all our guests to enjoy. If you have any more feedback you'd like to share, please do not hesitate to reach out to us.

6/10 Okay

amit kumar

Liked: Cleanliness
Disliked: Staff & service
Very close to runway you can hear noise plane landing and leaving .
Stayed 1 night in Apr 2024
Response from Manager on Apr 18, 2024
Hello amit kumar, Thank you for sharing your feedback with us. Our proximity to the airport allows for convenient travel access for many guests. We recommend contacting the hotel directly prior to your next stay to discuss room options that may better accommodate your preferences.

8/10 Good

John

Stayed 3 nights in Apr 2024
Response from Manager on Apr 17, 2024
Hello John, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

Laura Iveth

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty
Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Laura Iveth,We regret to hear about your experience and appreciate your feedback on the cleanliness. We encourage guests to reach out to our management team directly with any concerns they may have regarding their stay. Your feedback helps us continue to improve our services for all of our guests.

6/10 Okay

Tyler

Business traveller
Disliked: Property conditions & facilities
The room had a used wet towel still hanging up when I got there the room was very cold and construction workers were there drunk everywhere
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Tyler,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness and guest comfort seriously and will address your concerns with our housekeeping and security teams. Your comments will help us improve our services for future guests.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the rest.Room very clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Annette,We appreciate your feedback on the cleanliness of our rooms and are delighted to hear you had a pleasant stay. Your comfort is our top priority, and we hope you visit us again soon for another enjoyable experience.

6/10 Okay

Cameron

Liked: Staff & service
Was fine for an overnight on a road trip.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Cameron,We're glad to hear that your stay met your needs for a quick stopover. If you have any more feedback to share, please feel free to get in touch with our management team directly. We appreciate your review.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
When we arrived, there was only two very flat pillows on the bed, for two occupants. One of them had blood and urine stains on it, when asking for another one the front desk person says, sorry we have no more. At that point, I asked to check out and get a refund, and somehow he found me a pillow.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michael, We apologize for any inconvenience caused during your stay and thank you for bringing this to our attention. We encourage guests to contact management directly for any concerns to ensure a swift resolution. Your feedback is important to us as we continuously strive to improve our services.

8/10 Good

Jessie

Travelled with family, Travelled with partner
Overall fine for the price. Weird smells walking down hallway lol
Stayed 2 nights in Mar 2024
Response from Manager on Apr 7, 2024
Hello Jessie,We appreciate your feedback and are glad to hear you found value in your stay. Rest assured, we will address the issue of the smell to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

Ellen

Travelled with family
The room reeks of smoke.
Stayed 1 night in Apr 2024
Response from Manager on Apr 4, 2024
Hello Ellen, We apologize for any inconvenience caused by the smoke smell in your room. We highly value our guests' comfort and feedback for future improvements. Management appreciates your comments and will address this matter accordingly.

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Manager on Apr 20, 2024
Hello David,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Apr 2, 2024
Hello Heather, We're sorry to hear your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns.

4/10 Poor

Kimberly, MARIETTA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place needs a good bath. Other Microtels have been bare bones, but clean. I thought I could trust that to be their MO for Wyndham, but I suppose not. I will think twice before staying in another.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Kimberly,Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are passed along to the relevant teams for further review. We strive to meet and exceed our guests' expectations and regret hearing that we may have fallen short in your case. Your input is valuable to us as we continue to improve our services for all future guests.

2/10 Terrible

latricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is friendly with people with mental disabilities.
Stayed 1 night in Jan 2024
Response from Manager on Mar 27, 2024
Hello latricia, We strive to provide a welcoming environment for all our guests. Your feedback is appreciated. Thank you for choosing our hotel for your stay.

4/10 Poor

Terrence

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Terrence, We regret to hear your stay did not meet your expectations. We encourage you to reach out to us directly with any concerns you may have had during your visit. We strive to provide exceptional experiences for all our guests and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Jessica Elana, Lake Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived, there were people hanging out in the parking lot, drinking and smoking, even though there was a no smoking sign posted OUTSIDE. The room was terrible! The smell alone caused me to check out but it was tiny, the phone didn’t have a cord, there was no iron, and the TV looked like it was from 1984. There were extension cords all down the hallway and there were people just hanging around in the lobby. I checked out as soon as I saw the room and went to a Hampton Inn almost 25 minutes away just to feel safe. I will admit, the gentleman at the front desk was nice and he even offered me an iron but there was NO way I was staying there. That hotel is in serious need of an upgrade!
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Jessica Elana,We appreciate your feedback and apologize for the experience you had. We take your comments seriously and will address them with the team for improvements. Thank you for recognizing our front desk staff's efforts. We strive to provide a safe and comfortable environment for all our guests, and we regret falling short of your expectations. We hope you give us another chance in the future.

4/10 Poor

Abdi

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Team Microtel on Mar 21, 2024
Hello Abdi, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

6/10 Okay

Yasuhiro, Greenville

Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Yasuhiro, We appreciate you choosing to stay with us. Please feel free to reach out to us directly to share any feedback from your recent stay. We strive to improve our guests' experiences and would love to hear from you.

2/10 Terrible

Sharlene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't clean! Dog poop laid outside my door until i asked the guy could he clean it up! No it wasn't my dog! NO FACE TOWELS I USED THE SAME ONE FOR 3 DAYS!!! THE BLANKETS HAD CIGARETTE BURNS TV REMOTE WOULDN'T WORK THE VOLUME!!! JUST WASN'T A VERY NICE STAY! THE ROOM DIDN EVEN FEEL CLEAN I LAID N ONE SPOT THE ENTIRE STAY. INTERNET PICTURES ARE MISLEADING!!! IM A LONG WAY FROM HOME CAN'T WAIT TO GET BACK HOME
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Sharlene, We are truly sorry to hear about your experience, and we appreciate your feedback. We encourage guests to reach out during their stay with any concerns so we can address them promptly. We will ensure that your comments are shared with the relevant teams for further review. We hope your next travel experience exceeds your expectations.

2/10 Terrible

Monica Milagros

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello Monica Milagros, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have.

2/10 Terrible

asha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience…. I had to book another hotel to stay because I couldn’t even spend an hour there much less the night
Stayed 2 nights in Mar 2024
Response from Manager on Mar 19, 2024
Hello asha, We apologize for any inconvenience you may have experienced during your stay. Your feedback is valuable, and we encourage you to reach out to our management team to address your concerns further. Thank you for sharing your experience with us.

6/10 Okay

nakiea

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello nakiea, We are sorry to hear that your experience did not meet expectations. Please feel free to reach out to us with any feedback you may have so we can improve our services for future guests.

2/10 Terrible

Christy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Christy, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you have from your experience so we can address any issues and ensure a better stay next time.

2/10 Terrible

Jeremy, State College

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was absolutely gross. There were blood stains on the sheets and other various stains on the carpet. The entire building smelled of cigarettes. The parking lot was not well lit and made my family feel unsafe. The conditions were so poor that we left to find a safer and more sanitary facility.
Stayed 1 night in Feb 2024
Response from Manager on Mar 13, 2024
Hello Jeremy, We value your feedback and apologize for any inconvenience caused during your stay. We take cleanliness and guest safety very seriously and encourage guests to reach out to management directly so that we may address any concerns promptly and appropriately. Your experience will be shared with the team for further review and improvement.

8/10 Good

James

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Manager on Mar 14, 2024
Hello James, We appreciate you choosing our hotel for your stay. Don't hesitate to contact us directly with any concerns you may have had during your visit. We strive to enhance our guests' experiences.

2/10 Terrible

Devina

Liked: Staff & service
Disliked: Cleanliness
I couldn’t use the towels or wash clothes looked like they were washed in oil..The tub look like that haven’t cleaned it in years..The sheets and on the bed were dirty when I flipped the blanket back..
Stayed 1 night in Mar 2024
Response from Manager on Mar 12, 2024
Hello Devina, We appreciate your feedback and are sorry to hear about your experience. We encourage guests to reach out to our management team directly with any concerns for further investigation and assistance.

6/10 Okay

TarQuasia

Disliked: Cleanliness, property conditions & facilities
Response from Manager on Mar 12, 2024
Hello TarQuasia, We appreciate you choosing to stay with us. Feel free to contact us directly with any concerns you may have from your recent stay. We look forward to hearing from you.

2/10 Terrible

Nilaned

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible place. Room was dirty , bathroom had rust and the sink had hairs. A lot of sketchy people coming in and out. Hallway smelled like cigarettes. Didn’t felt safe and left immediately .
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Nilaned,We appreciate you bringing this to our attention, and we apologize for any inconvenience you may have experienced. Your feedback will be shared with the team for further review and improvement. Thank you for taking the time to share your thoughts with us.

2/10 Terrible

John, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs and roaches..
Stayed 4 nights in Feb 2024
Response from Manager on Mar 2, 2024
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Monique

It was ok
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Monique,We appreciate your feedback and regret to hear that your experience was only satisfactory. Your comments will be shared with our team for improvements. Thank you for taking the time to review your stay with us.

6/10 Okay

Jeremy

Liked: Staff & service
Great
Stayed 3 nights in Feb 2024
Response from Manager on Mar 1, 2024
Hello Jeremy, Thank you for taking the time to share your feedback with us. We appreciate your comments and will use them to improve our services. If you have any further concerns, please contact our management team directly. We hope to welcome you back in the future.

10/10 Excellent

Shawntin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk am guy was really nice & friendly.. We enjoyed our stay there & will definitely come back especially since they accepts pets.. The only thing I would like to recommend is that they deep clean the carpet with a wet vac & put in an automatic air freshener in the rooms & the hallways..
Stayed 6 nights in Feb 2024
Response from Manager on Feb 24, 2024
Hello Shawntin,We are delighted to hear that you found our front desk staff friendly and enjoyed your stay with us. We appreciate your feedback regarding the carpet and air fresheners. Your suggestions will certainly be shared with our team for future consideration. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Marilyn,We appreciate you choosing our hotel for your stay! Should you have any additional feedback to share, please feel free to reach out to us. We hope to welcome you back soon for an even better experience.

2/10 Terrible

Ethan

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Ethan, We're sorry to hear that your experience fell short of expectations. Please reach out to us directly so we can address any concerns you may have. We value your input and hope to have the opportunity to improve your perception of our hotel.

6/10 Okay

Jazzmen

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on Feb 24, 2024
Hello Jazzmen, We value your experience and would appreciate more details to enhance our services. Please feel free to reach out to us with any feedback you have from your stay.

2/10 Terrible

Helena

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My dog caught fleas from this hotel. Shower was dirty to the point I didn’t even shower, also sheets were not changed I could tell. Burn holes in blankets and sheets as well. Would not recommend staying here!!!!
Stayed 1 night in Feb 2024
Response from Manager on Feb 19, 2024
Hello Helena, We are sorry to hear about your experience. We take all feedback seriously and have shared your comments with our team for review. Guest satisfaction is important to us and we strive to provide a pleasant stay for all our guests. We recommend contacting our management directly to address your concerns further.

2/10 Terrible

Niya

Stayed 1 night in Feb 2024
Response from Team Microtel on Mar 21, 2024
Hi Niya, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.

2/10 Terrible

Jeanette

Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Jeanette,We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly so we can address any concerns you have. We value your feedback and strive to provide the best possible guest experience.

2/10 Terrible

CO, RICHMOND

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bed bugs
Stayed 1 night in Feb 2024
Response from Manager on Feb 14, 2024
Hello CO, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 Terrible

Glenda

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this property. The entire place reeked of pot. Upon entering the room we were greet by roaches. I would not recommend this motel.
Response from Manager on Feb 10, 2024
Hello Glenda,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced during your stay. We take your feedback seriously and will address these concerns with our team to ensure a better experience for future guests.

8/10 Good

Ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in Feb 2024
Response from Manager on Feb 10, 2024
Hello Ali,Thank you for your positive feedback! We're thrilled to hear that you had a great experience during your stay at our hotel. Your satisfaction is our top priority, and we're glad that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay.

6/10 Okay

nathalie

Travelled with group
Liked: Staff & service
The first room smelled like smoke so we switched Regular cheap stay option before a flight Front desk guy was very nice!
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello nathalie,Thank you for sharing your feedback with us. We're glad to hear that our team member at the front desk provided you with excellent service during your stay. We apologize for any inconvenience caused by the smoke smell in your initial room. Our team is committed to providing a comfortable and pleasant experience for all our guests. If there is anything else we can assist you with, please do not hesitate to reach out to our management.

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Great scenery
Stayed 2 nights in Feb 2024
Response from Manager on Feb 9, 2024
Hello Jeremy,Thank you for taking the time to share your feedback about the scenic views at our hotel. We value our guests' opinions and are delighted to hear that you enjoyed the beautiful surroundings during your stay. Should you have any future travel plans, we would be honored to welcome you back and provide you with another memorable experience.

10/10 Excellent

Shelley

Stayed 1 night in Feb 2024
Response from Team Microtel on Mar 21, 2024
Hello Shelley, Thanks for your review, we appreciate the support. We hope to see you again real soon.

2/10 Terrible

Denise

The room they put me in was INFESTED WITH BED BUGS AND HE KNEW IT!!!
Stayed 3 nights in Dec 2023
Response from Manager on Feb 9, 2024
Hello Denise, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Maria,We are thrilled to hear that you had an exceptional experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

Maria

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Maria,We are delighted to hear that you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience at our hotel.

8/10 Good

LaKia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasent attitude and service
Stayed 2 nights in Jan 2024
Response from Team Microtel on Feb 4, 2024
We appreciate the excellent rating. This will help us improve our guest experience significantly.

2/10 Terrible

Samuel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Microtel on Feb 4, 2024
Hello Samuel, We’re disappointed we fell short of your expectations. We’re constantly trying to improve to provide the best guest experience possible, so we appreciate your honesty. Thanks again for your time, and we hope to see you again soon.