[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Akaza Hotel Richmond Experience convenience and connection in this modern hotel. Warm up by the cozy lobby fireplace or get your competitive juices flowing at our on-site bowling alley. ![Lobby sitting area](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/bd97504d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/8e4648ce.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Dining](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/caa776fb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Combined shower/tub, free toiletries, hair dryer](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/d3cf6f25.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/cd1c066e.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies In the heart of Richmond, Akaza Hotel Richmond offers a unique blend of comfort and fun. Relax by the fireplace in the lobby, challenge friends to a game at the bowling alley or get some work done with free wired internet - all while enjoying multilingual staff support. 3.8 ## Popular amenities - Laundry - Pet-friendly - Parking available - Housekeeping - 24/7 front desk - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 8 - Oct. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=9719661&PinnedHotelID=9719661&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Standard Room, 2 Double Beds, Non Smoking](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/5424b7c9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 350 sq ft - Sleeps 4 - 2 Double Beds ![Standard Room, 1 King Bed, Non Smoking](https://images.trvl-media.com/lodging/10000000/9720000/9719700/9719661/cd1c066e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 350 sq ft - Sleeps 3 - 1 King Bed ### Suite, 2 Double Beds, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 350 sq ft - Sleeps 4 - 2 Double Beds ### Luxury Suite, 1 King Bed with Sofa bed, Non Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 500 sq ft - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### Bring "Fido" Pet Friendly, Double Two Beds, Non-Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 350 sq ft - Sleeps 4 - 2 Double Beds ### Bring "Fido" Pet Friendly, One King Bed, Non-Smoking ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available TV Pillowtop bed Blackout drapes/curtains Shower/tub combination - 350 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/13000000/12440000/12435100/12435090/71e2a7dc.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Homewood Suites by Hilton Richmond - Downtown Downtown Richmond - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 520 reviews CA $221 CA $257 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Richmond-Hotels-Homewood-Suites-By-Hilton-Richmond-Downtown.h12435090.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=601761&destination=Richmond (and vicinity)&destType=MARKET&latLong=37.54152,-77.43474&searchId=aa5b1191-9f28-4ac0-a3ee-3442443d6eac&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/1400/1326/b661f4ad.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn Richmond West Innsbrook Glen Allen - 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Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.4 Very good 1,002 reviews CA $176 CA $205 total includes taxes & fees Oct 23 - Oct 24 [](https://www.expedia.ca/Richmond-Hotels-Hampton-Inn-Richmond-Mechanicsville.h328170.Hotel-Information?chkin=2025-10-23&chkout=2025-10-24&rm1=a2®ionId=601761&destination=Richmond (and vicinity)&destType=MARKET&latLong=37.54152,-77.43474&searchId=aa5b1191-9f28-4ac0-a3ee-3442443d6eac&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Akaza-Hotel-Richmond.h9719661.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FRichmond-Hotels-Akaza-Hotel-Richmond.h9719661.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.59905%2C-77.51431&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=hXYLd7Ik6BRT7AUnQ3usreL8P3I=) 6531 A West Broad Street, Richmond, VA, 23230 #### What's nearby - Henrico Doctors' Hospital - 4 min drive - 3.5 km - University of Richmond - 5 min drive - 2.7 km - Lewis Ginter Botanical Garden - 7 min drive - 5.9 km - Carytown - 8 min drive - 6.8 km - Virginia Commonwealth University - 9 min drive - 11.6 km #### Getting around - Richmond Staples Mill Road Station - 6 min drive - Richmond Intl. Airport (RIC) - 21 min drive #### Restaurants - ‪Starbucks - ‬19 min walk - ‪Plaza Azteca - ‬8 min walk - ‪Chipotle Mexican Grill - ‬19 min walk - ‪Roots Natural Kitchen - ‬4 min walk - ‪The Answer Brewpub - ‬12 min walk ## About this property ### Akaza Hotel Richmond Hotel near Virginia Commonwealth University You can look forward to a bowling alley, laundry facilities, and a fireplace in the lobby at Akaza Hotel Richmond. In addition to a conference center, guests can connect to free wired internet. You'll also enjoy the following perks during your stay: - ATM/banking services, smoke-free premises, and wedding services - Multilingual staff, 2 meeting rooms, and a 24-hour front desk - A TV in the lobby and an elevator Room features All 50 individually furnished rooms have comforts such as air conditioning, as well as amenities like free internet. Other conveniences in all rooms include: - Bathrooms with shower/tub combinations and free toiletries - TVs with cable channels - Coffee/tea makers, daily housekeeping, and desks ## Similar properties ![Coffee service](https://images.trvl-media.com/lodging/4000000/3190000/3181000/3180902/30839ee3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Best Western Plus Glen Allen Inn Glen Allen - Pool - Breakfast included - Pet-friendly - Parking included 8.0 Very good 1,010 reviews CA $128 CA $149 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-27&endDate=2025-10-28&selected=3180902&PinnedHotelID=3180902&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/1000000/120000/119000/118994/d290d693.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Courtyard by Marriott Richmond Northwest Richmond - Pool - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 816 reviews CA $141 CA $164 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=118994&PinnedHotelID=118994&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/890000/880200/880103/c46d3b05.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Richmond - Airport Sandston - Pool - Hot tub - Breakfast included - Free airport shuttle 8.2 Very good 613 reviews CA $196 CA $227 total includes taxes & fees Nov 6 - Nov 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=880103&PinnedHotelID=880103&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/90000/82800/82744/de8110db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Richmond Airport Montrose - Pool - Free airport shuttle - Pet-friendly - Parking included 8.2 Very good 1,004 reviews CA $147 CA $171 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=82744&PinnedHotelID=82744&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/70000/62400/62318/9fdafbe6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quality Inn Richmond Airport Sandston - Breakfast included - Parking included - Free WiFi - Air conditioning 7.0 Good 1,008 reviews CA $95 CA $110 total includes taxes & fees Oct 22 - Oct 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=62318&PinnedHotelID=62318&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/13000000/12440000/12435100/12435090/71e2a7dc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Homewood Suites by Hilton Richmond - Downtown Downtown Richmond - Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.0 Very good 520 reviews CA $221 CA $257 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=12435090&PinnedHotelID=12435090&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/10000000/9730000/9721300/9721212/9d5b87e1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel I-64 Richmond Richmond - Pet-friendly - Free WiFi - Air conditioning - Business services 4.0 155 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=9721212&PinnedHotelID=9721212&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior entrance](https://images.trvl-media.com/lodging/10000000/9720000/9720000/9719948/34e217f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Speco Hotels Richmond Richmond - Pool - Pet-friendly - Free WiFi - Restaurant 3.8 51 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-22&endDate=2025-10-23&selected=9719948&PinnedHotelID=9719948&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free wired internet - Available in some public areas: Free wired internet ### Parking and transportation - Height restrictions apply for onsite parking - Offsite parking; reservations required - RV/bus/truck parking (surcharge) on site - Wheelchair-accessible parking available ### Things to do - Bowling alley - TV in common areas ### Family friendly - Bowling alley - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Laundry facilities ### Guest services - Housekeeping (daily) - Multilingual staff - Wedding services ### Business services - 2 meeting rooms - Conference center (10,000 square feet of space) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Art Deco architecture - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker ### More - Air conditioning - Connecting rooms available - Desk - Free local calls - Individual decor - Individual furnishings - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: USD 50 Minimum check-in age: 18 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: USD 30 ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed Service animals are welcome, and are exempt from fees Welcoming dogs only ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Early check-in fee: USD 50 (subject to availability) - Late check-out fee: USD 30 (subject to availability) - An in-room refrigerator is available for an additional fee The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Parking height restrictions apply ### Property is also known as Akaza Hotel Richmond Akaza Hotel Akaza Richmond Akaza Hotel Richmond Hotel Akaza Hotel Richmond Richmond Akaza Hotel Richmond Hotel Richmond ## Frequently asked questions ### Is Akaza Hotel Richmond pet-friendly? > Yes, dogs are allowed at this property. There's a required deposit per stay. Service animals are exempt from fees. ### What time is check-in at Akaza Hotel Richmond? > Check-in start time: 3 PM; Check-in end time: midnight. Early check-in is available for a fee of USD 50 (subject to availability). ### What time is check-out at Akaza Hotel Richmond? > Check-out is at 11 AM. Late check-out is available for USD 30 (subject to availability). ### Where is Akaza Hotel Richmond located? > Situated in Richmond, this hotel is within 3 mi (5 km) of Shops at Willow Lawn, Henrico Doctors' Hospital, and University of Richmond. Robins Center and Country Club of Virginia are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Akaza Hotel Richmond Reviews 3.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 4.0 Cleanliness ### 6.0 Location ### 4.8 Staff & service ### 3.6 Property conditions & facilities 10 - Excellent 2 8 - Good 3 6 - Okay 8 4 - Poor 9 2 - Terrible 26 ### 2/10 Terrible #### Jessica Apr 29, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Worst place ever sign said they closed today ! Today’s the day they closed for good thank God. Had to change our room two times due to hair on bed and in bathroom . Mold in shower plus hair ! Hair everywhere ! Yellow sheets . We ended up getting our own bedding and pillows . It’s run down hotel , pool closed for service they say and parts of hotel is closed sucks won’t even let me dog stay here . ##### Jessica Stayed 2 nights in Apr 2019 ### 4/10 Poor #### Verified traveller Apr 15, 2019 Disliked: Cleanliness, amenities, property conditions & facilities Check in was awful. The guy at the desk took a super long time to check us in. As we were checking in a tow company kept coming in and asking about cars with out hotel tags hanging from the mirror to tow away. They were about to take a picture of mine and my husband stopped them. They dont accept credit cards there so you have to give a cash deposit and then at check out they go up and check your room before you leave and then if its ok, they return your cash deposit. ##### Verified traveller Stayed 1 night in Apr 2019 ### 6/10 Okay #### Donna Apr 14, 2019 Liked: Room comfort Disliked: Staff & service ##### Donna Stayed 1 night in Apr 2019 ### 2/10 Terrible #### Verified traveller Apr 14, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities ##### Verified traveller Stayed 1 night in Apr 2019 ### 2/10 Terrible #### Verified traveller Apr 8, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities What may have once been a good hotel has been reduced to staying in a crack house. Warnings taped to walls about towing cars, no drugs and no weapons. Any police activity will result in eviction. I literally was scared to stay here. What attracted me was the price but I guess you get what you pay for. ##### Verified traveller Stayed 1 night in Apr 2019 ### 2/10 Terrible #### Verified traveller Apr 8, 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Property needs to be renovated. There aren't any refrigerators in the rooms. No ice machines, but has ice buckets. The towels are dingy. I spilled some water on the bathroom floor. When I wiped it with a tissue, it became black. There was long hair left on the bathroom from a previous customer . Note, I'm bald. ##### Verified traveller Stayed 2 nights in Apr 2019 ### 4/10 Poor #### Verified traveller Apr 7, 2019 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The front desk staff was friendly and accommodating during check in. The entire hotel smelled of stale smoke and alcohol. The room was smokey, there were beer cans, and ashes fromnthe previous guest. There were roaches and mold in the bathroom. ##### Verified traveller Stayed 1 night in Apr 2019 ### 2/10 Terrible #### Verified traveller Apr 6, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort I took some pictures of what me any my family had to forcibly had to accept because the hotel did not give back refunds! You’ll see roach, tv didn’t work, stains all over the room, water came out yellow, the Elevator went down almost got stuck with us in it. And room service never came to clean and patience was short with customers and when We needed 2 more pillows was denied. ##### Verified traveller Stayed 2 nights in Mar 2019 ### 2/10 Terrible #### George Mar 18, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disaster at Akaza The place was horrible, it was a welfare hotel, it smelled and was not taken care of. There was no maid service and no towel service. The hall ways were dark and dingy, the elevator had something spilled on the wall and it smelled. I will never, ever go to this place. Also i was charged 85.00 per night and the price on the billboard was 59.99 per night. Total disaster and should not be a hotel that is part of the Hotel.com offerings. ##### George Stayed 2 nights in Mar 2019 ### 2/10 Terrible #### Verified traveller Mar 18, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities no toilet paper, no paper cups, elevator not working. terrible place ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### Verified traveller Mar 11, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The rooms weren’t that good at all , old model , no working heat in the room and no wash clothes smh customer service was bad had to wait up to 30 mins to get deposit back. Would definitely not recommend to any one to stay even if one night ##### Verified traveller Stayed 1 night in Mar 2019 ### 2/10 Terrible #### RITA Sep 25, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort IT WAS NOT THE HOTEL THE INTERNET SHOWED. IT WAS A DISGUSTING PLACE TO STAY AND I WOULD NOT RECCOMEND THIS HOTEL TO ANYONE. ##### RITA Stayed 1 night in Sep 2018 ### 2/10 Terrible #### Angie, Richmond Sep 22, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort This was the WORST mistake I could have made. We needed a room just got the night since having house work done. Found this and from check in to check out it was horrible. Dirty! Had wait 1.25 hours for them change linen because it was dirty! Then comforter she changed to had a 2 inch hole in it. Then the bathroom shower curtain had MOLD on it. There were bugs in the bathroom floor ! I can’t believe I used my hard earned money here. This is a JOKE. ##### Angie Stayed 1 night in Sep 2018 ### 2/10 Terrible #### nhan Sep 14, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### DO NOT GO HERE Why this place is only taking cash? If people don't have cash they what they do? Areas is so dirty, room so dirty, bed and sheet is so dirty., very bad area. don't go here ##### nhan Stayed 1 night in Jul 2018 ### 4/10 Poor #### John Aug 9, 2018 Liked: Cleanliness, room comfort #### If you’re just looking for a place to sleep... I paid for my stay through Hotels.com. Prior to checking in, I received an email saying that I was to pay a $3.00 tourism fee per night and put down a $50 cash deposit. I called Hotels.com customer service to attempt to switch hotels but that would incur a substantial fee. When I was shopping for a hotel, I was doing it based on price. I don’t want any surprise fees upon arrival. The WiFi was unreliable. There was no refrigerator. There was a picture of a restaurant seemingly within the hotel on the website however there wasn’t a restaurant in which I could eat. There was no daily cleaning service. There was no breakfast or even coffee in the lobby. Completely bare bones hotel. I could have paid less nightly and gotten more. The staff there did treat me kindly. ##### John Stayed 4 nights in Jul 2018 ### 6/10 Okay #### Kenneth Aug 6, 2018 Liked: Cleanliness, staff & service #### Akaza Hotel Richmond Not what I was expecting. Required cash for entire bill. Required $50 cash extra that was returned in the morning AFTER room was inspected. Staff was courteous. Room was very sparse (no cups, not even one plastic one). Hotel.com is a rip off, daily rate was $15 less than "Special Coupon". Definitely not using this service again. ##### Kenneth Stayed 1 night in Aug 2018 ### 2/10 Terrible #### David Aug 6, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Akaza - UNSAFE... AVOID We booked a stay at the Akaza hotel while returning from a family vacation in NC. We decided to stop in Richmond to seek out and visit certain points of interest. I paid in advance for two nights at the Akaza through Hotels.com believing that I was booking accommodations in a clean business conference center hotel... NOPE. The business that is conducted at rooms in this hotel are not the kind that taxes are paid on. We didn't feel safe from the moment we arrived. My car was being prepared for towing by an aggressive "bandit" tow truck operator, within 15 minutes of arriving, while I was checking-in, and within 30 feet of the front door of the hotel (in the hotel's lot). A $50 CASH security deposit was required, the sheets and pillows were unclean, the shower curtain had mold, the room carpet had been soiled by unimaginable substances, there was an offensive odor in the room, and throughout the hotel, no iron, no wash cloths, no maid service unless you call for it. The key/door for the first room did not work, so we had to be given another room. The staff was unprofessional and 3 bottles of Corona beer were clearly visible on the staff's desk at the check-in counter. We checked-out after 2 hours. Our safety, and the preservation of my car and property, were more important than the cost of a 2-night stay. There was no manager on duty to express our concerns, only the staff with beer. Akaza refused to refund. Hotels.com offered $80 coupon for a future visit. ##### David Stayed 2 nights in Aug 2018 ### 2/10 Terrible #### Michael Jun 18, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Michael Stayed 2 nights in May 2018 ### 2/10 Terrible #### Kelly, Va Apr 24, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Unsanitary We arrived and checked in to the hotel which the sign face was literally falling off. The staff checked us in and required a cash deposit of 50.00. Upon entering the room the refrigerator was not plugged in, and the ice machine was no longer in the building, we later noticed a rat trap in the place it used to be. We checked the coffee pot to ensure there would be coffee for the AM. The filter was full of mold. The pot was replaced by a house keeper in street shorts and t-shirt that explained she came right over to take care of it after just opening her first alcoholic beverage. She seemed to live at the hotel? We left for the race in Richmond. Upon our return, we began to settle into the room. I turned back the sheets and went to move the decorative pillows to discover large rodent feces under the pillows. One of the pillows was actually chewed into. We immediately notified the desk we would be checking out and expecting a refund. They tried to offer an upgraded room. We had a loss in confidence at this point. We requested a full refund and were told to contact Expedia and Expedia would refund it. My boyfriend called his bank and we tried to call Expedia to explain the issue but the person who took the call was very difficult to understand and asked that we email. ##### Kelly Stayed 1 night in Apr 2018 ### 2/10 Terrible #### Verified traveller Apr 22, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort #### Rough !!!! All-around dirty, one TV station and loud guests yelling in hallways. Unsanitary their soap bar wouldn't even lather. Mold on shower curtain. ##### Verified traveller Stayed 1 night in Apr 2018 ### 4/10 Poor #### Hernan Apr 16, 2018 Disliked: Staff & service, property conditions & facilities, room comfort ##### Hernan ### 2/10 Terrible #### Verified traveller Nov 13, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Bathroom Needs Help Bathroom floor was dirty and unswept. Base of wall behind toilet was crumbling. Tub drained slowly. Very slowly. There are better run budget hotels. ##### Verified traveller Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Verified traveller Oct 14, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Terrible Once I arrived to the hotel, I realized that it wasn’t up to my expectations from the photos. The hotel looked like low encome housing from the outside. The hallways and room smelled like a locker room. And the room had an outdated tv from the early 2000s. ##### Verified traveller Stayed 2 nights in Oct 2017 ### 2/10 Terrible #### Verified traveller Oct 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sleep in your car I will list the many reasons not to book here: -No one mans the front desk. You have to call a number to get someone to come out the back (at all hours) -There are crazy fees for everything. A $3 tourism fee. . .in Richmond, VA? A $50 hold is placed on your card for 7 days. Late check-out (we are talking 30 minutes) is $15. -It was 11:30am when we were preparing to leave and Shanta, the manager, literally came into our room and demanded we leave unless we gave her $15 for being there past 11am. -Shanta refused to give me her business card or contact information so I could file a complaint about the hotel. When I asked her for her name, she claimed she did not give this information out. Her name was on our "itemized bill" though. -The rooms were very dirty and nothing worked - phones and TV were broken, there was used soap and dirty towels in the bathroom -Very sketchy area -No service whatsoever -Pretty sure our "cash only" charges were all pocketed as the itemized statement they gave us did not allocate the funds we gave appropriately for a receipt ##### Verified traveller Stayed 1 night in Sep 2017 ### 4/10 Poor #### Jesse , williamsburg va Sep 15, 2017 Disliked: Staff & service, property conditions & facilities Only 1 ice machine for the whole hotel that's in the lobby the lobby smells like a bathroom it's run down the elevators are very sketchy barely work the room it self wasn't bad but they give tiny pillows look like couch pillows only saw 2 people working no cleaning stuff nothing at all you have to take out your own trash or you get a 250 fine this should be like a 40 dollar a night hotel at max dont recommend to anyone ##### Jesse Stayed 1 night in Sep 2017 ## Expedia's Latest Trends ### Hotels > [Hotels in Kitchener](https://www.expedia.ca/Kitchener-Hotels.d10579.Travel-Guide-Hotels) > > [Spa Hotels in Florida](https://www.expedia.ca/Destinations-In-Florida-Spa-Hotel.0-0-d211-tSpaHotel.Hotel-Filter-Destinations) > > [Hyatt Vancouver Downtown Alberni](https://www.expedia.ca/Vancouver-Hotels-Hyatt-Vancouver-Downtown-Alberni.h2245179.Hotel-Information) > > [Chelsea Hotel, Toronto](https://www.expedia.ca/Toronto-Hotels-Chelsea-Hotel.h27994.Hotel-Information) > > [Hotels in Florence](https://www.expedia.ca/Florence-Hotels.d1222.Travel-Guide-Hotels) > > [Marriott's Maui Ocean Club - Molokai, Maui & Lanai Towers](https://www.expedia.ca/Lahaina-Hotels-Marriotts-Maui-Ocean-Club-Molokai.h2290629.Hotel-Information) > > [Hotels in Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels.d6023515.Travel-Guide-Hotels) > > [The Garrison](https://www.expedia.ca/Fort-William-Hotels-The-Garrison.h24101351.Hotel-Information) > > [Best Western Plus Richmond Airport Hotel](https://www.expedia.ca/Richmond-Hotels-Best-Western-Plus-Richmond-Airport-Hotel.h23195.Hotel-Information) > > [Hotels with Waterslides in Truro](https://www.expedia.ca/Truro-Hotels-Hotels-With-Waterslides.0-0-d7164-tHotelswithWaterslides.Travel-Guide-Filter-Hotels) > > [Four Points by Sheraton Penticton at the Convention Centre](https://www.expedia.ca/Penticton-Hotels-Four-Points-Penticton-Convention-Centre.h93260034.Hotel-Information) > > [Hotels in Dayton](https://www.expedia.ca/Dayton-Hotels.d602974.Travel-Guide-Hotels) > > [Hotel Omni Mont-Royal](https://www.expedia.ca/Montreal-Hotels-Hotel-Omni-Mont-Royal.h21818.Hotel-Information) > > [Holiday Inn Express Hotel & Suites Riverport Richmond by IHG](https://www.expedia.ca/Vancouver-Hotels-Holiday-Inn-Express-Hotel-Suites-Riverport-Richmond.h1710976.Hotel-Information) > > [Hotels with Waterslides in Ottawa](https://www.expedia.ca/Ottawa-Hotels-Hotels-With-Waterslides.0-0-d178296-tHotelswithWaterslides.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Toronto (YYZ) to Delhi (DEL)](https://www.expedia.ca/lp/flights/yyz/del/toronto-to-delhi) > > [Flights from Thunder Bay (YQT) to Seattle (SEA)](https://www.expedia.ca/lp/flights/yqt/sea/thunder-bay-to-seattle) > > [Flights from Vancouver (YVR) to Edmonton (YEG)](https://www.expedia.ca/lp/flights/yvr/yeg/vancouver-to-edmonton) > > [Flights from Montreal (YUL) to Guatemala City (GUA)](https://www.expedia.ca/lp/flights/yul/gua/montreal-to-guatemala-city) > > [Flights from Toronto (YYZ) to Portland (PWM)](https://www.expedia.ca/lp/flights/yyz/pwm/toronto-to-portland) > > [Flights from Vancouver (YVR) to Tuban (DPS)](https://www.expedia.ca/lp/flights/yvr/dps/vancouver-to-denpasar) > > [Flights from Montreal (YUL) to Sainte-Gertrude-Manneville (YEY)](https://www.expedia.ca/lp/flights/yul/yey/montreal-to-amos) > > [Flights from Malta (MLK) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/mlk/yyz/malta-to-toronto) > > [Flights from Lisbon District (LIS) to Porto (OPO)](https://www.expedia.ca/lp/flights/lis/opo/lisbon-to-porto) > > [Flights from New York (JFK) to Delhi (DEL)](https://www.expedia.ca/lp/flights/jfk/del/new-york-to-delhi) ### Cars > [Car rentals in Rome](https://www.expedia.ca/Car-Rentals-In-Fiumicino-Leonardo-Da-Vinci-Intl.d5194566.Car-Rental-Guide) ### Activities > [Things to do in Galveston](https://www.expedia.ca/Things-To-Do-In-Galveston.d1341.Travel-Guide-Activities) ### Packages > [Arts and Culture Centre - Corner Brook](https://www.expedia.ca/Arts-And-Culture-Centre-Corner-Brook-Corner-Brook.d553248621562271186.Vacation-Attraction) > > [Province of Florence Vacations](https://www.expedia.ca/Province-Of-Florence.d179893.Destination-Travel-Guides)