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Reviews of Pico do Refúgio

4 out of 5
Pico do Refúgio
Roda do Pico 5 - Rabo de Peixe, Ribeira Grande

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 42 reviews" "
Rating 8 - Good. 9 out of 42 reviews" "
Rating 6 - Okay. 3 out of 42 reviews" "
Rating 4 - Poor. 2 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Stayed 4 nights in Jun 2023
Response from MJ on Jun 28, 2023
Thank you Elizabeth. It was a pleasure to host you.

10/10 Excellent

Brooke

Travelled with family
Liked: Cleanliness, room comfort
Beautiful Property
Beautiful property which was an old tea factory. The room we had came with a well stocked kitchen and tons of amenities (including laundry on site). Check in was easy and communication was great. Anna included lots of recommendations for food, hikes and sites to see on the island. Would return.
Stayed 2 nights in Jun 2023
Response from CC on Jun 8, 2023
Thank you so much Brooke. You are always welcome to Pico do Refúgio.

10/10 Excellent

Suzannah

Liked: Cleanliness, room comfort
Love Pico
Really enjoyed this stay outside of the city center and really thought the property was incredibly beautiful. I would recommend this to anyone who is open to have a more nature stay and privacy
Stayed 3 nights in Apr 2023
Response from MJ on Apr 23, 2023
Thank you so much Suzannah. I twas a pleasure to host you.

10/10 Excellent

Marcos

Liked: Cleanliness, room comfort
Amazing Property
The property is truly magical. They have done an amazing job with the design. Truly breathtaking sitting on top of a small community and close to the downtown. I proposed to my fiancé here and we can’t wait to come back.
Stayed 4 nights in Sep 2022

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Found no refuge here
Hotel room was damp, dark and moldy. The room requested for a couple with two children - upon arrival we were directed to a room with four twin beds (2 on one floor and the other two in a loft). Due to the climate conditions in the room, your belongings will never be fully dry and the mildewy smell sticks to your clothes and suitcase. The shower/water heater will only provide for two quick warm showers and the others will have to take cold showers. In addition, there are any number of insects in the room e.g., ants, crickets and other native species. Additionally, the WIFI was non-existent and the administrators/managers of the property were largely absent. We caught glimpses of them as they were driving off/on the property. The location is also not particularly centrally located - so be ready to drive if you intend to use this as homebase. This is as no-frills as you can get; there was nothing within walking distance to go to for breakfast. The hotel offered breakfast (for a price) which consisted of: yogurt, granola, small portion of cheese and ham with local bread, OJ and tea as well as, hot milk and cereal.
Stayed 4 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, relaxing stay!
Pico do Refugio was our favorite place we stayed on Sao Miguel island. The location is convenient although the narrow roads leading to the property are a bit challenging. It's on a section of charming farmland - the grounds are so peaceful and full of character. Our apartment was very comfortable for two people. Lovely design details throughout. We did not get the breakfast, but it's an option. If you are looking for a great alternative to the larger-scale hotel/resorts, we highly recommend staying here. Looking forward to coming back again and again!
Stayed 2 nights in Jul 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
We had a great stay at this old tea factory. Mafalda was amazing—she made us restaurant and activity reservations and recommendations. Be sure to get the breakfast box of local cheese and yogurt to eat at the picnic tables by the pool. The room was clean and spacious with a full kitchen. The lobby is accessible 24 hours, but there’s not always someone at reception. However, Mafalda was available by WhatsApp and was super quick to respond. If you’re looking to get out of the city, the location is easily accessible to major roads and we loved it!
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning property, excellent location, unique room
The property is absolutely gorgeous. The pool is lovely. The grounds are to be explored. Service was super helpful, personal, and thoughtful. Location is fantastic - near enough to Ponta Delgada but far enough to be relaxed and remote. Yet still near several great restaurants and the beach. Would love to stay here again and explore the different unique rooms.
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2018

10/10 Excellent

Marta, Bethany, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Family owned for generations. Friendly and helpful staff. We felt truly immersed in the local culture.
Stayed 4 nights in Jun 2018

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing getaway
Bernardo was an excellent host! Our flight was delayed and we arrived at 2 am. He greeted us with a smile and showed us our apartment. The apartment was very spacious and the environment was relaxing.
Stayed 5 nights in May 2018

10/10 Excellent

MZW, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and perfectly located Hotel
The hotel is very nicely located on the top of a hill witn great vies on the ocean and mountains. It has great acess to all major rodes which allows you to get to any spot on the island in undet 1h. I highly recommend it.
Stayed 9 nights in Mar 2018

10/10 Excellent

mike, halifax, nova scotia Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!
This place is great. The staff was amazing. The in-room breakfast you can order to have dropped off at your door in the morning was a real highlight. The hotel is centrally located on the beautiful north shore and we found it the perfect spot to launch our daily tours from. Don’t Think twice - book it!
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large property with pleasant views
+ Nice large property. + Staff nice and helpful in tips across the islands. - Kitchen fairly well equipped, but no salt available - One of the lamps was not working

10/10 Excellent

Jeannette, Washington D.C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Cannot say enough good things about this hotel, everything from answering emails regarding phone coverage before we left, check-in, breakfast, suggestions for places to see and eat - were excellent. Staff professional and really helpful, our rooms were clean and larger than expected. Will look forward to going back kater in the year!

8/10 Good

A & J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall... A great pick
Great location with just the right amount of ammenities. Property keepers very pleasant and accommodating. Would happily return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Omar, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should book this hotel
The hotel is amazing (I checked all the other hotels and that's the best one), the staff were really nice, and two of them speak English. The rooms were really cleaned. The location is 20 min driving to the city (Ponta Delgada) so you will need a car. I took a loft and an apt, the loft has one bedroom with a queen bed, and the living room has a twin bed and two Futons. The apt has one bed room and one futon. The supermarket is 5 min drive. The enternet connection was only in the lobby. I went in 3/2015

10/10 Excellent

Edgar, NJ, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish We Could Have Stayed Longer
This was our first trip to the island of Sao Miguel and we were on our honeymoon, so to say that Pico do Refugio was exactly what we were looking for is an understatement. Ricardo in the lounge was incredible with all of the information he had about the island and how and when to make reservations for everything (which he took care of for us). Any question we had that couldn't be answered via the internet (thanks to complementary wifi), Ricardo took care of. We did do a bit of driving but most of the places we wanted to get to like: Furnas, Ponta Delgada, Vila Franca do Campo were within 30-40 minutes. Ricardo even gave us excellent recommendations for places to eat and do a bit of shopping in the area of the hotel. The hotel oozed modernity/style mixed with rustic Azorean quality. An incredible place for someone who wants an Azorean experience but isn't ready to give up plush living.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice self-catering apartment, lovely buildings
Nice quiet self-catering apartment rooms in a quite remote location. It was bigger than I expected and the facilities were all good. Cosy log fire to keep warm, and a swimming pool which would have been nice in hot weather. The old buildings have been really well renovated and there's a nice artist's studio type reception area looking out over the hills. Could easily have stayed for longer for a relaxing time away from it all.

10/10 Excellent

Samuel

Liked: Cleanliness
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Alojamiento espacioso y con unas vistas inmejorables. Negativo, cocina muy pequeña, puertas y ventanas viejas, necesitan un cambio. Tambien el mobiliario esta viejo, la cama de matrimonio y armarios incluso tenian termitas.
Stayed 8 nights in Aug 2021

10/10 Excellent

João

Travelled with group
Liked: Cleanliness, room comfort
A Estadia correu muito bem, o sítio é muito bonito e está muito bem arranjado. é um lugar especial
Stayed 3 nights in Jul 2021

8/10 Good

Ralf

Travelled with family
Liked: Cleanliness, room comfort
Stayed 6 nights in Aug 2020
Response from João on Oct 27, 2020
Dear Ralf, Thank you for taking the time to write your review and for your feedback. We are happy that we have been able to meet your expectations, and we really hope to welcome you back at Pico do Refúgio. All the best,

10/10 Excellent

ariane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paisible et reposant
Lieu très paisible et reposant. Personnel très accueillant, parlant français. Le petit déjeuner que nous avons pris uniquement le premier jour était un peu décevant. Le cadre est si agréable que nous nous sommes dépêchés de rentrer le soir pour pouvoir profiter du jardin et de la piscine.
Stayed 3 nights in Jul 2019

4/10 Poor

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einsame Lage auf dem Berg
Waren im oberen Teil des riesigen Anwesens auf dem Berg und somit fast komplett alleine. Einziger Nachteil dort ist ein weiter Weg zum Pool. Da die Kinder nicht schwimmen konnten perfekt.
Stayed 7 nights in Jun 2018

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
stylisch auf ersten, unsauber auf zweiten Blick
Haben dort zwei Nächte übernachtet - Badewanne sehr dreckig und vergilbt - mit haaren der Vorbewohner. Auch eingebaute Küche wirkte nicht sauber - in Summe zwar stylisch im Design, dafür aber schon in die Jahre bekommen. Von den drei Unterkünften die wir hatten - die mit schlechtester Preis-Leistung.

6/10 Okay

Miriam, bruxelles

Liked: Staff & service
moyen
website montre autre chambre

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhiges, wunderbares Hotel
Es war ein wunderbarer Aufenthalt... Tolles Zimmer, super Frühstücksservice, super nettes Team und gute Tipps für Touren und Restaurants. Es war einfach super!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stilvolles Apartment in alter Teefabrik
Die Vermieter kümmern sich sehr um die Gäste und geben viele Tipps.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolles Hotel weg von den Bausünden Ponte Delgado
Ausgezeichnete Lage weg von Ponte Delgado und dem schlimmen Rebeiro Grande. Gutshof ruhig umringt von den typischen hohen Steinmauern.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

jordi

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Carla, Hoeven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zeer ruim.
Zeer ruim. Mooie indeling met uitzicht op de grote tuin. Erg aardig ontvangen met veel tips. Echt een topper.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schöne Unterkunft mit netten Gastgebern!
Sehr hilfsbereite und freundliche Gastgeber! Unterkunft ist ein umgebauter Gutshof in ländlicher Umgebung, auf der Nordseite; zugegeben, etwas schwierig zu finden. Sao Miguel ist recht klein, so ist eigentlich alles sehr gut zu erreichen. Der Flughafen ist nur 20 min entfernt

10/10 Excellent

DQ, antwerpen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aanrader
The rooms are decorated with style. The hotel has a beautifull location and there is lots of space. The rooms are clean and the hosts are friendly and very helpfull. The place is very Well maintaint.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
sejour tres agreable
Tres bon acceuil, hotel au calme, bon equipement, a recommander.

10/10 Excellent

jori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfaches sehr schönes Refugium, sehr ruhig
Wir wurden sehr herzlich im privaten Kreis empfangen, die Verständigung war schwirrig, da der Verwalter der Unterkunft kein englisch spricht, es wurden uns aber alle Wünsche von den Lippen abgelesen. Der Kamin war bei "Kälte" immer angeheizt, frische Blumen verschönerten die Uterkunft. Es ist sehr schön im Pico do Refugio. Ein Auto wird aber zum Erreichen des Ortes benötigt, auch sonst für Unternehmungen.