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Reviews of OYO Pier Hotel Rhyl

3 out of 5
OYO Pier Hotel Rhyl
23 East Parade, Rhyl, Wales

Reviews

9.0

Wonderful

Rating 10 - Excellent. 245 out of 372 reviews" "
Rating 8 - Good. 101 out of 372 reviews" "
Rating 6 - Okay. 14 out of 372 reviews" "
Rating 4 - Poor. 5 out of 372 reviews" "
Rating 2 - Terrible. 7 out of 372 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Carol

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to hotel there was no booking so we stop 1 night in other hotel that all they had have to
Stayed 4 nights in Aug 2021
Response from Noah on Sep 2, 2021
We are sorry to know this, Carol! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Really enjoyed my stay here facilities we're good and staff were friendly and helpful
Stayed 4 nights in Sep 2020
Response from Bella on Oct 5, 2020
We are happy to see you liked the stay, Scott! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Bella!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Charlie on Sep 17, 2020
Hi, thank you so much for the superb rating. Have a wonderful day ahead :) Regards, Charlie

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly management very comfortable bed very good price for a great nightbsleepn
Stayed 1 night in Aug 2020
Response from Ammy on Sep 8, 2020
Hi, we are happy to know that you liked our services. Have a pleasant day ahead :) Regards, Leo

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Jon on Sep 4, 2020
Hi, Patricia! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Jon

10/10 Excellent

Anna, Wolverhampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2020
Response from Ammy on Aug 23, 2020
Thanks for the positive rating, Anna! Hope to welcome you again soon. Regards, Barbara

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Marie on Aug 23, 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Marie!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and Covid Safe
Hosts were fantastic really knowledgable and friendly giving us some great pointers! Handy base to explore the area! Very Covid Secure and felt very safe, hopefully we’ll visit again when Rhyl is a hive of activity.
Stayed 3 nights in Aug 2020
Response from Ammy on Aug 15, 2020
Hi, David! Thank you for sharing this valuable feedback. We are striving to provide consistent services to our guests. Wishing you a wonderful day ahead. Regards, Alex

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay in Rhyl.
We stayed at the end of July/beginning of August so a lot of Wales was still shut. Our holiday was still amazing, Wayne and Will are amazing, friendly, funny and always willing to help. A brilliant place as a gateway to North Wales, we would defiantly stay again in the future and have already recommended this hotel to our friends - thank you so much
Stayed 5 nights in Jul 2020
Response from Marie on Aug 9, 2020
Thanks for such a lovely review, Mark! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

6/10 Okay

Julian, Derby

Travelled with family
Liked: Cleanliness, staff & service
We had a warm greeting from the two owners of the pier hotel. Told us about the layout of the hotel and things near the hotel. One down point was the lack of parking, you have to park it around the corner and leave it on the road.
Stayed 2 nights in Aug 2020
Response from Chris on Aug 7, 2020
Sincere apologies, Julian! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Chris

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ery good
Very warm welcome. Very friendly staff. Really enjoyed our stay. Nice clean hotel
Stayed 3 nights in Jul 2020
Response from Bryce on Jul 29, 2020
Thank you for rating your experience, Adrian! We are delighted to know that you liked our services. Hoping to welcome you again soon:) Regards, Bryce

10/10 Excellent

Gaynor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Had a great one night stay at the OyO pier hotel, Had a lovely warm welcome, very clean & hand sanitizers on entering & in room comfortable will defo stay there again, thank you so much 👍
Stayed 1 night in Jul 2020
Response from Marie on Jul 21, 2020
Thanks for such a lovely review, Gaynor! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good premises, right on the seafront. In nice condition.
Stayed 1 night in Jun 2020
Response from Olivia on Jun 6, 2020
That is great to hear, Richard! Thank you for joining our family and we will always aim to live up to your standards. Regards, Olivia

10/10 Excellent

AA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, clean and very polite staff. Very well kept.
Stayed 1 night in Apr 2020
Response from Ammy on Apr 24, 2020
Pleased to hear your kind words of gratitude. We are going to do our best to never fail to impress you every time. Regards, William

2/10 Terrible

Beth

Disliked: Staff & service
Awful start to our holiday!!
We turned up on Sunday night and although we had emails confirming our stay, no one was there to greet us. We waited on the porch in the cold for 10 minutes ringing the bell and calling the hotel contact numbers but no luck, even tried to Facebook message and to this day no one has answered. We eventually had to ring the head office helpline in London to try and get help. We waited a further 15 minutes before the man on the phone told us there was no one in and to call hotels.com who would “shift us” to some other hotel near ours if there was space. Bearing in mind this was late at night and we had travelled nearly 3 hours, we were not pleased. Ended up going to the local premier inn who couldn’t have been more helpful. Will never book this hotel again!! Absolutely awful service and a horrid start to our holiday. After reading the great reviews, I felt incredibly let down!
Stayed 1 night in Mar 2020
Response from Ammy on Mar 18, 2020
Hi Beth, We are disappointed to hear the kind of experience you had with us. Rest assured, we have highlighted the same to our significant team so that none of our guests come across such hassle in the future. Regards, Ammy

10/10 Excellent

Bernard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'll feel as if you're at home than a hostel
Wayne was lovely. Made me feel welcomed as soon as I checked in and everything was just awesome. Great location to the beach and shops. Highly recommended. You'll love it!
Stayed 1 night in Feb 2020
Response from Ammy on Mar 5, 2020
Hi Bernard, That is what we love to hear from our valued guest. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Ammy

10/10 Excellent

Sandy, Stockport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly clean loved the room nothing to much trouble for the staff mangers I would go bk to the oyo hotel
Stayed 2 nights in Feb 2020
Response from Ammy on Feb 18, 2020
Hey, Sandy! We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay room was very clean everything we needed for an overnight stay. The floorboards creaked but they are old buildings. Will definitely stay continental breakfast was very good the 2 girls cleared you table too quick before we had finished eating.
Stayed 1 night in Jan 2020
Response from Ammy on Jan 31, 2020
Great to hear this. Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel
The hotel was lovely and clean and the bed was very comfortable. I was full of cold when I arrived and the manager kept bringing out a hot lemon drink for me at breakfast,he told me that when I came back in the evening he would make me another if I needed it. This I thought was excellent customer service and all the rooms were lovely and warm. We would come again.
Stayed 2 nights in Jan 2020
Response from Ammy on Jan 26, 2020
Hey Janet, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
Lovely short stay.
Stayed 2 nights in Jan 2020
Response from Jake on May 14, 2021
Much obliged to you for rating us super, Edith! Enchanted to know you liked our administrations. Hope to host you soon:) Regards, Jake

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Great staff
Stayed 6 nights in Dec 2019
Response from Adiya on Jan 4, 2020
Thanks a ton for the amazing rating We are glad that we succeeded in matching your experience with your expectations. Regards, Adiya!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem
Great hotel, friendly staff and good breakfast
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 22, 2019
Thank you for rating us super, Stephen! Delighted to know you liked our services. Hope to welcome you again soon:) Regards, Cheshta

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Good very pleasant place nice room lovely veiw own room
Stayed 1 night in Nov 2019
Response from Ammy on Nov 19, 2019
Hey, We always love to hear from you. Happy to know that you liked our services. Thanks a ton for staying with us. Looking forward to hosting you soon :) Regards, Ammy.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from Ammy on Nov 7, 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Nov 2, 2019
Hey, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Character and hospitality is good Didn't like the shift to 'continental' style breakfast
Stayed 7 nights in Oct 2019
Response from Ammy on Oct 24, 2019
Sorry for the discommode. We understand that we were not able to live up to your expectations. Do not worry; we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oyo o yes
THE only problem is it isnt accessible for the disabled who cant manage afairly steep staircase.I have elbiw crutches and had been placed on 2nd floor but because I had put diwn my problems online before we were given a 1st floor room with no problem in fact the owner was very helpful and sorry he had no lift.All that said room was great tv small though but unlime many hotels these days it had a watdrobe!!!There is plenty of light in room with usual facilites in seperate bathroomComfy beds radiator heated and on wakening etc down to a great selection of cereals cheeses fruit etc with hot bread rolls if required all in all for size etc great hotel.
Stayed 1 night in Oct 2019
Response from Ammy on Oct 23, 2019
Thanks for sharing this, Thomas! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 Okay

Verified traveller

Nothing special
A little bit weary.Does the job - somewhere to put your head.
Stayed 2 nights in Oct 2019
Response from Ammy on Oct 16, 2019
It seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Ammy.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Smell at room was terrible, carpet should be cleaned
Stayed 1 night in Sep 2019
Response from Ammy on Oct 1, 2019
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Hope to have another chance soon so we can make it up to you by an amazing stay ahead. Regards, Ammy.

10/10 Excellent

lee

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Ammy on Sep 23, 2019
Thanks for rating us positively. Glad to see that the services offered by us met your expectations. We will endeavor to keep it up. Regards, Ammy.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Ammy on Sep 17, 2019
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Ammy.

10/10 Excellent

Sermi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Ammy on Sep 4, 2019
Hey! Thanks a ton for backing us up with the perfect rating. We will bring out the best of our efforts to pull this off to a whole new level next time. Have a great day ahead. Regards, Ammy.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rhyl beachfront
Just to say a big thank you to Wayne and his team. My daughter suffers from anxiety and we were pleasantly surprised when we were allowed to check in early. we were greeted and treated like royalty. The room was clean and welcoming and breakfast was very relaxed. Would recommend anyone to say their fab!!!
Stayed 1 night in Aug 2019
Response from Ammy on Sep 3, 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super friendly, couldnt do enough. knowledgable on local restaurants attractions etc. room was lovely, great view, tea/coffee facilities and mini bar. continental breakfast was good too
Stayed 2 nights in Aug 2019
Response from Ammy on Aug 31, 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a Visit
Ideal Location Staff Excellent
Stayed 3 nights in May 2019
Response from Ammy on Aug 18, 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay longer next time
Fun owner, a very chilled atmosphere at the hotel. Ideal situation for the town and beach. We went to K-Fest which was directly over the road. Big room at the hotel. I’d go back there.
Stayed 1 night in Aug 2019
Response from Jake on May 14, 2021
Hi Julie, That is what we love to hear from our valued guests. Give us another opportunity to delight you again with our services soon. Wish you a wonderful day. Regards, Jake

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Ammy on Aug 6, 2019
Thanks for the perfect rating, Looking forward to your continuous love and support :) Regards, Ammy.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff great service and very welcoming. Breakfast was fab
Stayed 1 night in Aug 2019
Response from Barbara on Aug 4, 2019
Hi, Thank you for giving us a shot and even more for leaving us this review. We’ll feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Barbara

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Masters Rugby League weekend
From Wayne's excellent welcome, through superb continental breakfasts and Wayne's "see you soon" good bye, this was a very enjoyable stay. We were in room 009 which spacious and clean. Bar is friendly and well stocked. Definitely a place to return to.
Stayed 2 nights in Jul 2019
Response from Barbara on Aug 4, 2019
Hi Paul! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Barbara

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, helpful staff, good location, a great atmosphere
Stayed 2 nights in Jul 2019
Response from Ammy on Jul 29, 2019
Delighted to hear your words of praise, We’ll ensure to provide the consistent service when you visit us next time. Have a pleasant day ahead :) Regards, Ammy.

8/10 Good

Carol

Liked: Cleanliness, staff & service, room comfort
Friendly host
Really friendly host . Great location . Room a bit dated but clean. Lovely complimentary continental breakfast . Enjoyed our stay
Stayed 1 night in Jul 2019
Response from Edward on Jul 26, 2019
Great to hear this, Carol! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Edward

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing about this little gem of a hotel is not to like. A true home from home experience. Wayne is an excellent host and nothing is too much for him as he goes out of his way with genuine friendliness and helpfulness. As Arnie says ILL BE BACK.
Stayed 6 nights in Jul 2019
Response from Ammy on Jul 23, 2019
Thanks for such a lovely review, Delighted to know you liked our services. Hope to welcome you again soon. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well-run small seafront hotel. Staff very helpful and very pleasant.
Stayed 4 nights in Jul 2019
Response from Ammy on Jul 22, 2019
Great to hear this! Thanks for being part of our family and we’ll always strive to keep up with your expectations. Regards, Ammy

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a really good stay will definitely be back very help full and friendly the room we stayed in was beautiful
Stayed 1 night in Jul 2019
Response from Ammy on Jul 19, 2019
Hi, Kathryn! Thanks for taking out time to share your prestiged review with us. We take pride in giving outstanding services to our customers and we’re overjoyed to receive your compliments and appreciation. Regards, Ammy

10/10 Excellent

val

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was lovely place n the owner was great
Stayed 4 nights in Jul 2019
Response from Ammy on Jul 15, 2019
Hi! We're pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Ammy

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Ammy on Jul 3, 2019
Hi! Thanks for your kind words of appreciation. Have a wonderful day! Regards, Ammy

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I needed for a brief business trip
Great little hotel in a good location. Friendly and helpful owner, the room had everything I needed, was clean and comfortable and the complimentary breakfast good.
Stayed 2 nights in Jun 2019
Response from Ammy on Jun 28, 2019
Delighted to hear your words of praise, Michael! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019
Response from Ammy on Jun 28, 2019
Hi! Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Ammy on Jun 28, 2019
Glad to see that you have rated us positively, Dawn! Do give us more chances to delight you in the future as well. Regards, Ammy

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid week break
Just a few words to say about what a really excellent time at the Pier Hotel. We stayed three days to explore the North Wales coast and the Pier Hotel were the perfect hosts. The hotel is clean, modern and relaxed. The breakfasts were very tasty. Compliments to the chef !. Thanks Will and Wayne for a fun and chilled out time .
Stayed 3 nights in May 2019
Response from Ammy on Jun 28, 2019
Delighted to hear your words of praise, Robert! We’ll ensure to provide a consistent service in the future as well. Have a pleasant day ahead :) Regards, Ammy