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Reviews of Premier Luxury Mountain Resort

5 out of 5
Premier Luxury Mountain Resort
11 Karamanitza str., Bansko

Reviews

8.8

Excellent

Rating 10 - Excellent. 58 out of 108 reviews" "
Rating 8 - Good. 34 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 1 out of 108 reviews" "
Rating 2 - Terrible. 0 out of 108 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort
I found the Premier to be a very nice resort with good amenities.
Stayed 1 night in Dec 2023

8/10 Good

Wayne, Loma Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried hard to be a high class resort. And they were close. But there were lots of little things that didn't quite make. Examples include a fitness room that wasn't open until 9 am, or living room TV that didn't work at all.

6/10 Okay

JAMES CHRISTOPHER

Travelled with family
Liked: Staff & service
Dated, not 5 star, friendly staff, bad breakfast
Stayed 5 nights in Sep 2022

6/10 Okay

eden

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was ok but too old and like pic
Stayed 3 nights in Mar 2022

6/10 Okay

Olga

Stayed 3 nights in Mar 2022

10/10 Excellent

Bar

Stayed 4 nights in Feb 2022

10/10 Excellent

Perparim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022

8/10 Good

Vasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2021

8/10 Good

nicola

Travelled with family
Liked: Cleanliness, staff & service
Things we liked: - amvrosia restaurant- very good food - the bar - the spa, except the pool - good personal Things we didnt liked: - the heating system of tge hotel is electrical. ls noisy and not working too much. It was cold in the room, even if we let it worked during all nights. - the pool is small and need some amenties
Stayed 3 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great location, good food, large breakfast buffet and lovely staff.
Stayed 1 night in Dec 2021

10/10 Excellent

Filipe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Perfect location, lovely staff and nice amenities.
Stayed 1 night in Dec 2021

8/10 Good

Irina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Kandeepan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2020

8/10 Good

DIMITRIOS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

idan

Travelled with group
Disliked: Cleanliness, staff & service
Meh...
Very dirty room - we stayed a week and the floor wasn't cleaned once. Tiny TV ~22 inch. Soap and other amenities were replaced inconsistently, and further requests from the cleaning staff were ignored. Subpar gym - very small, 1 partially busted cross trainer, very low variety of free weights, 1 bench, no bars or plates, equipment isn't maintained and staff doesn't know the equipment or how to use it. Air conditioner works but you unexplainably need to set it to cooling for it to heat up the room, and it then constantly shows the temperature in the room is 50c. The room is pretty big. The breakfast is very good, though the menu is constant. The WIFI is PHENOMENAL. They spent the money for ubiquity APs spread across each floor, and the speed and reception is incredible compared to other hotels we've been to. Room service wasn't too expensive and was pretty good.
Stayed 7 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations. The hotel was very well situated, very reasonably priced for the suite we booked. Very friendly and professional staff. Best of all was the onsite sky shop.
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Don't book this hotel
I am writing this review since this hotel is presented as a 5-star hotel, but in my opinion, it is a good 3-star hotel and a very bad 5 start. Shuttle, the hotel is far from the gondola, which means you heavily rely on the hotel shuttle, the last shuttle departs from the gondola parking to the hotel at 5, which means you need to end your ski day at 3:30, no apre ski, not even a full day of a ski is available. We were 3 people at the room, but they constantly, every day, gave us 2 robes for the spa and we needed to ask every day a new robe for the third person. Instead of having a bottle of water every day, we had only one, and only on the first day, it was not renewed the following days. The food in the main hall for breakfast and dinner is meh, not a lot of variety, the restaurant in the hotel is good but very expensive. The spa is ok, for a 4-star hotel, but since I paid and this hotel is presented as 5 stars, it is not a good spa at all. The waiters at the food court don't know English, which means that when we asked for an espresso, we were changed 8 euro for 2 cups of 50ml espresso, it was not explained for us. we paid approx 800 euro for 3 nights, I believe this hotel worth 45 euro per night.
Stayed 3 nights in Dec 2019

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous- period!
Fabulous from A-Z
Stayed 3 nights in Dec 2019

8/10 Good

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time in Bansko - I'll book this hotel again !
Stayed for 3 nights. The room was very wide & comfortable the stuff were very helpful & breakfast was good.
Stayed 1 night in Oct 2019

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!
This hotel is amazing! Everyone is very nice and polite, the rooms are lovey and the view and location is amazing. We had complimentary wine and water, a crib for our child was ready and they even provided baby shampoos and lotions. I am beyond impressed with the experience. The only suggestion I have is to make better coffee for breakfast, offer cappuccinos and lattes.
Stayed 1 night in Oct 2019

8/10 Good

DG, SOFIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent service and cleanliness. Spacious and well-equipped rooms. The hotel looks a bit dated, spa zone is a bit small. Breakfast variety could be imoroved.
Stayed 1 night in Oct 2019

10/10 Excellent

Darryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superb as usual
Stayed 2 nights in Aug 2019

6/10 Okay

Marina

Liked: Staff & service
Very good service, but old facilities
The hotel is definitely not up to 5-star hotel standards, but maybe for the price is kind of acceptable. The service is very good - everyone is extremely polite and helpful. However the hotel facilities are old and worn out, the spa is very small and busy in peak hours and the carpet in our room was full of hairs stuck in it for long time...the rooms in reality doesn't correspond at all to the pictures published. The views are very nice, the food is good and convenient shuttle to the gondola. Some refreshment might bring real value to this hotel, as it definitely doesn't correspond to the standard of SLH of the World :).
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the staff. Mostly everything we ask for was delt with . The restaurant in the evening was lovely . Great meal. We were upgraded, which was unexpected and a real treat. Would recommend it to anyone.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 13 nights in Feb 2019

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Marina Papounidou on Feb 18, 2019
Thanks for the great review. We are so happy you had a great time. Looking forward to see you again soon

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facilities/ VIP ski pass available, the room - very good Improvement - to have a shuttle bus from hotel directly to the main Gondola (up to the first ski lift - Bunderitza).
Stayed 7 nights in Feb 2019
Response from Marina Papounidou on Feb 18, 2019
Dear Guest, We are so happy you enjoyed your stay with us! Thank you for your nice comments. Looking forward to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019

10/10 Excellent

S j

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding, friendly staff, perfect location
Amazing slopes. Hotel was perfect and staff was very pleasant and helpful. Restaurants had a very limited menu but plenty to eat on a 5 minute walking distance. Breakfast was perfect. Highly recommended hotel. Ski rental run by Vic amazing and guided us to the perfect slopes.
Stayed 4 nights in Dec 2018
Response from Marina Papounidou on Feb 7, 2019
Dear S j on, Thank you for visiting our hotel. We are very happy you were pleased with the service offered! Looking forward to welcoming you again in the near future. Best Regards, Marina Papounidou

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel & Fabulous Spa
Short two day stay at the Premier Luxury Mountain Resort in Bansko for sight seeing, skiing and self indulgence. This hotel is classed as being a 5 star hotel and despite some areas seeming a little worn and tired, actually giving the premises a more homely atmosphere, this was made up for comfortable, spacious rooms complete with all amenities. We all stayed in superior suites, and each and everyone of us was well satisfied with our rooms. Breakfast is abundant in choice, fresh and delicious. Ski gear services are also more than satisfactory. What really stood out during our stay was the hotel spa. Most of us took advantage of the spa facilities and indulged in various massages. The facility is well managed by Jean & Dafni at the spa reception. Welcome was warm, flow of information and description of available services precise. My personal masseuse was a lady called Agni. After a day on the slopes, Agni did wonders to relieve tired leg and arm muscles. Her massage was excellent and enjoyable, and if we would not be leaving the next day I would definately had rebooked with her. In general, all our friends that took massages found them to be truly amazing.
Stayed 2 nights in Dec 2018
Response from Marina Papounidou on Feb 7, 2019
Dear Adam, Thank you so much for your visit and your stellar review. We are always pleased to serve! Looking forward to welcoming you again. Best Regards, Marina Papounidou

10/10 Excellent

Pavel, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with very good spa, facilities, free parking, not in the city itself. Near the road to Pirin and ski mountains. Good and various breakfast but less options for vegans. I'll try to choose this hotel next time according to availability
Stayed 2 nights in Sep 2018
Response from Marina Papounidou on Feb 7, 2019
Dear Pavel, Thank you so much for being our guest. We appreciate the good review as it is a great reward for the effort we are putting in to keep our guests satisfied! Looking forward to seeing you again. Best Regards, Marina Papounidou

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort
Summer stay in Bansko
Good location with mountain views-if you're in the right room - I'd request one. Pool area nice although a little small for size of hotel. Spa area also good but quality of massage not great - manager of spa gave an extra massage which was much better. Staff very professional and reacted quickly to any of our concerns i.e. Leaking shower, offensive graffiti on lift door. Quality and choice of breakfast was excellent and kept topped up throughout service time. Not 5* by UK standards but a pleasant place to stay. Hotel is surrounded by half built buildings which is a shame and not their fault. Town is being over developed without capacity. First impressions not great. Walk to old Bansko is 20/30 mins downhill and it is lovely there with lots of restaurants and bars open in the summer.
Stayed 12 nights in Aug 2018

4/10 Poor

DT, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Great expectations but disappointing
Hardly a five star hotel. The suite was quite outdated, parking is a bit of a mess, nobody serves in the lobby bar during the day, the waiter at the pool area was rude and the food was tasteless. On the positive side, the breakfast was good.
Stayed 1 night in Jul 2018
Response from Marina Papounidou on Feb 18, 2019
Dear Guest, We are really sorry you felt that your stay with us was lacking. I would like to re-assure you that our rooms and suites are being well-maintained each year, so it comes as a surprise that you felt yours was not up to par. Your comments have been shared with the team. Looking forward to see you again so we can change your mind about our property.

8/10 Good

OFIR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Riccardo, Catania, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with an impressive view. Rich and tasty breakfast. Comf and spacious well decorated room with a huge nice bed. A welcoming team. Parking is close and convenient. The pool is clean and quiet. Great value for money
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel
Hotel was nice,room was big,breakfast was great,location by walk 15 min from center,staff friendly
Stayed 2 nights in Jun 2018

10/10 Excellent

Gaynor, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Hotel
Stayed here from 31/03/18 for a week. Beautiful hotel. The staff were fantastic, so helpful and super friendly. Our rooms were very spacious, comfortable, so clean and decorated to a very high standard. At breakfast there was everything you could possibly think of, various fresh pastries, full continental, full English, cereals, porridge, various nuts and dried fruits, fresh fruits so much choice and the chefs made fresh pancakes and omelettes to order. Various fresh juices. The staff brought your teapot/coffee pot to your table. The staff were very happy and friendly, so accommodating, which is what you need to start your day. Nothing worse than unhelpful staff which i have experienced before in other hotels. The bar staff were great too, always remembered you. Restaurant was top class too. Pools, jacuzzi and spa were clean and top class. Overall the staff and management seem very happy. Happy staff makes for a happy hotel. This hotel is superb and worth a visit even if its just for a weekend. They truly make you feel very special.
Stayed 7 nights in Mar 2018
Response from Marina Papounidou on Feb 18, 2019
Dear Gaynor, We are very pleased that you enjoyed your stay with us and for taking the time to share your experience. Our team tries to offer the best possible service all the time and your nice comments are a great reward! Come back soon :)

10/10 Excellent

dmitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location and clean hotel room for a reasonable price for an Easter long weekend snowboarding trip in Bansko!

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Good hotel but nowhere near 5 star rating
Second time we stayed here and everything is gone down the hill compering to last year. Unfriendly and unprofessional receptionists, waiters more friendly but extremely slow and useless. (clearly new and untrained staff) Room needs lots of upgrading, damage to tiles, food floor, furniture, damage door, towel railing hanging on 1 screw, door key not working had to go to reception 6-7 times etc. Swimming pool tiles damaged and loose and exterior pool closed. Breakfast was good, plenty of choice. Hope they train their staff and do those necessary work as most people we met had same unpleasant experience
Stayed 8 nights in Mar 2018
Response from Marina Papounidou on Feb 18, 2019
Dear Guest, thank you so much for taking the time to share your experience. It really comes as a great surprise as we do keep our rooms and suites in a fantastic shape. In terms of staff, we are really sorry for your experience. We really hope you will give us another chance in the future.

10/10 Excellent

Carlo, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for a romantic break in Bansko
My girlfriend and I spent 3 great days at this beautiful Hotel during a weekend break in March 2018. We booked an Executive Room but we got upgrade to a Suite Room thanks to my Inspired SLH membership. The room was huge, well furnished with a nice comfort bed and bathroom with Bulgari amenities. Hotel has lovely interior and exterior (e.g. fireplace space/bar on the ground floor) with nice SPA and pool area. It is located on outskirts of Bansko but not too far from main ski lift and city centre (with many great restaurants and shops). Also tasty breakfast and very affordable room price for a 5* Hotel. Recommend it!
Stayed 2 nights in Mar 2018
Response from Marina Papounidou on Feb 18, 2019
Dear Carlo, It was our pleasure having you as our guest. Thank you so much for your positive feedback. Looking forward to see you again!

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel enjoyable family stay
Nice hotel. Staff were friendly. Rooms were well laid out for a family with nice lounge area. Short 10 min walk to Bansko centre and ski bus was free of charge. Spa facilities were good, spa massages were excellent. Good selection at breakfast. Fantastic local wine in the bar, though prices were a touch rich for the area. Bar staff were very friendly and welcoming being polite and efficient.
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We stayed here on March during a ski trip, with half board included. The food on both breakfast and evening buffet was good, with a lot to choose from. The room was big and clean, with a nice view of the mountains. The spa has everything you would expect, although my only complaint is that the only pool that was operational was a heated swimming pool, which was too hot to swim in. There is an outdoor pool that operates on summer months. We bought a massage treatment at the spa centre as well. Our therapists, Alex and Katerina were very professional and accommodating, and the whole experience was great, and much needed after days on the mountain.
Stayed 5 nights in Mar 2018
Response from Marina Papounidou on Feb 18, 2019
Dear Guest, Thank you for choosing PREMIER as your accommodation in Bansko. We are very happy that you enjoyed your stay with us. Looking forward to seeing you again in the future.

8/10 Good

Oliver, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, Friendly staff
Good hotel, with the vip passes for the gondola which is essential if you want to avoid the 2 hour wait and go straight to the front of the queue. The alternative is a taxi to the top of the gondola instead which isn't much more expensive and is quicker. Nice bar and spa. OK breakfast. It wouldn't be 5 star elsewhere in the world. Seems a bit tired, but probably one of the best hotels in Bansko. Terrible experience in the restaurant which I would avoid, surly waiters, cold food, overpriced local wine. Waitresses were friendly. Background music via terrible over loud singer with dodgy 70s electric piano and cheesy backing tracks. Much better places to eat in town. Red Hot was the friendliest and best food and wine without thumping music that a lot of the more modern bars have. Overall good for a 3 day stag ski trip.
Stayed 4 nights in Mar 2018

6/10 Okay

Melih, Birmingham, MI

Liked: Cleanliness, staff & service, room comfort
Bansko Premier Luxury Mountain Resort Review
Overall this is s good hotel. There are small nagging nuances which would help to improve this hotel. More staff needs to learn English, particularly those serving food and maid services. The bath tub/shower area needs an extended door to avoid water on the floor. This subsequently required us to use and request more towels. For a 5-Star hotel this should not be necessary. The towel rack in the bathroom was not fastened to the wall very well. There should a minimum of two face towels. We only had one. The hot water knob at the sink was missing a cover. During snow and ski season, a door mat would be helpful for when we walk in with wet shoes. A rug in the main walk-in area of our suite would be a nice warming touch. There was a large empty corner area in our room. Like something was removed from the corner and nothing was replaced. Additional furniture or something warming would be good here. The wall socket in the same empty corner was loose and coming out. Not comfortable to use. An additional wall socket by the desk would be helpful or a eletrical outlet and USB outlets at the desk would be helpful. Additional electrical and USB outlets in the bedroom would be helpful so devices can be charged nearby overnight. Instructions for setting up the safe's code was missing. We had to call for help. Lights are not consistent in color. Suggest warm color lights consistently across all electrical lights.
Stayed 4 nights in Feb 2018