Front of property - evening/night

Reviews of Hotel Tanne

4 out of 5
Hotel Tanne
7, Georgi Nastev Street, Bansko

Reviews

8.4

Very good

Rating 10 - Excellent. 25 out of 59 reviews" "
Rating 8 - Good. 22 out of 59 reviews" "
Rating 6 - Okay. 9 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

metin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is perfect
Stayed 5 nights in Feb 2024

10/10 Excellent

Eliraz

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

6/10 Okay

Ustin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location! Great hotel! 10/10
Tanne Hotel was amazing! We got the suite, 2 floors with 2 bathrooms. It was amazing, honestly enjoyed every minute. The breakfast was great! we asked for an omelet every day and they made it with a smile for us. breakfast was great and the spa was amazing! the Jacuzzi was very hot with different kinds of water pressure in it. Was so good! Thank you very much!
Stayed 5 nights in Jan 2020

10/10 Excellent

Duncan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Autumn break
We arrived in the very early hours in the morning. We found the rooms clean and warm. Toiletries were supplied as was a clean bath robe and new slippers. The meals were freshly prepared and hot good choice in the breakfast and dining room. The spa area was very good. The hotel staff were friendly and helpful. I would recommend
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
We stayed here as I had seen the hotel in winter and it always looked nice. My boyfriend ended up with suspected bed bug bites which let down our experience. The room was fine and had a balcony. With such a small difference in price its worth staying in the Kemmpinski in summer instead.
Stayed 2 nights in Jul 2019

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable traditional hotel
Friendly hotel with good spa comprising pool, steam room, sauna and salt room. Excellent value but no air conditioning
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late check out as our flight was late Cosy room Close to main strip and gondola
Stayed 7 nights in Mar 2019

4/10 Poor

Dr Marcus Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expected better from 4 star ...
The hotel felt dated, musty and dark. Our room was not cleaned several days running even when we asked at the non helpful reception. The mountain view room that we paid for was actually a car park full of stray cats .. the bed was too small for me ( I am 6”6’) they did change room upon request but only after two days which made experience uncomfortable. The breakfast was v basic and service always without a smile. No open bar and seemed that they had already shut down for season. The pool and hot tube were nice but the sauna and steam rooms were often not switched on during working hours, so took ages to become usable. This was an engagement trip and a 4 star hotel .. I expected better.
Stayed 6 nights in Mar 2019

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Tanne and you’ll be happy
This hotel was a fabulous find. The staff are friendly, the spa with pool, heated jacuzzi, sauna and steam room is very welcome after a day in the snow and the beds are super comfortable. Breakfast is ok. If you are looking for a full English every morning it’s not the place for you, but there is enough choice to suit everyone. It’s close to the town, but far enough away not to hear the nightclubs. The heating in the hotel seems to be set to maximum, so you may need to turn your radiator down. The reception area has a beautiful log fire where it would be nice to enjoy a drink if they opened the bar more often. The on-site restaurant is very very good and incredibly cheap too. One thing where the hotel could improve is in it’s towel and toiletry lottery. Will they change the towels? What will you get? One bath towel and six hand towels? Or nothing new? Will they leave more shower gel or shampoo or not? Thankfully, the reception staff can usually correct any errors. If you want a kettle for your room, you’ll need to ask at reception and google translate often helps with this. Maybe taking a travel kettle and mugs might be a better idea. We will be staying here the next time we are in Bansko. Hotel Tanne is a great little place.
Stayed 6 nights in Mar 2019

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely pleased
Can’t fault this hotel extremely friendly and professional perfect location definitely would recommend this hotel for families and couples great spa and games room excellent choice for breakfast
Stayed 7 nights in Feb 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
avoid the evening Food , do not waste money on half board
Stayed 5 nights in Feb 2019

8/10 Good

Craige

Liked: Cleanliness, staff & service, property conditions & facilities
Tanne for Skiing
Great hotel & Spa was perfect after a day on the slopes,
Stayed 7 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Good location, not so good breakfast
The experience was good overall. The location is pretty good as the hotel is nearby the gondola to get to the ski resort. The town old center is located at 15 min walk, so very convenient to get to traditional restaurants. The breakfast was fairly poor, there was nothing sweet and the savory food was very repetitive.
Stayed 3 nights in Feb 2018

8/10 Good

Shir

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nice rooms, cosy environment and a convenient location
Stayed 4 nights in Jan 2018

6/10 Okay

Guy, England

Liked: Cleanliness, room comfort
Good value but could be better
The Tanne is one of the prettier hotels in Bansko, with a nice exterior and interior that suggest it is well built, located about 10min walk from the gondola lift. The room was comfortable and clean, the hotel also, but it was lacking in a few areas. The advert claims a hot-tub, it is there but seems to have been out of order for some time! The pool is not heated, or if it is then it is not switched on, this is quite refreshing and does mean it is not over-used, but some temperature would be good. I would have scored higher if these were better. The staff were nice, but few spoke English, they were VERY quiet and there wasn't a lot of engagement which was a shame. Again I have scored down a bit as it is nice to feel welcome and have some dialogue, but that seemed to be the theme of the resort, not just here. Overall a nice place to stay, the breakfast was ok and set us up for the day.

6/10 Okay

Polaris, London

Liked: Cleanliness, room comfort
Can't say terrible but definitely not a good one..
Overall is okay, room is big enough, comfortable. Reception and the lobby can be no any staff in the afternoon like 3-4 o'clock, I need to ring the bell for 20 mins until someone came over. And staff are not very helpful I feel like they don't really expect customers to ask questions. Breakfast finish at 9:30, one day I arrived 9:05, already almost nothing left (obviously not enough for 2 people), but the staff was looking at us came into the breakfast lounge and didn't even ask or refill any food. I've been there 5d, steamer is never opened, only sauna is working and which is not too bad.

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and high quality hotel
Stayed here 2nd year running. Friendly staff. Lovely clean and quiet suite. Nice breakfast. Good location. Will return again

10/10 Excellent

Maeve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near gondola and perfect for families
Tanne was lovely and welcoming. Toni the waiter in the restaurant could speak a few words of Irish and really made us feel at home with great service and good quality fresh food. We were undecided in advance if we should go half board or not, but we should have as in the end are there almost every night (our two boys are age 7 and 4). Very near the ski lift and Svet on reception gave us a a good tip of where to rent skis. Room was very big and cleaned every day and we all enjoyed the pool and sauna/steam room, even if pool water was a tad chilly for the adults! They even prepared us an early breakfast for the day we departed very early. I would thoroughly recommend and definitely go back.

8/10 Good

graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel ,breakfast needs a re-think But local coffee bars to get something if needed . 5/10 minutes walk to Gondola

8/10 Good

Tetiana

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great summer stay during Bansko Jazz Festival
We stayed for a summer weekend and loved it. Our room was just right. We had our breakfast on the deck with a view of the mountain. The pool and spa were nice with the outdoor area for sunbathing. Overall great quality experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Bansko
Very clean hotel with stylish wooden furniture, terrace with mountain view, beautiful courtyard/garden and a restaurant, nice indoor swimming pool, very friendly staff!!!

10/10 Excellent

Lubo, Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location, friendly staff
Good condition, nice interior, friendly staff, good breakfast

8/10 Good

graham, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service for an excellent price
Weekend skiing trip. Excellent breakfast, great room with top bed and bedding. Bathroom immaculate with power shower. We will definitely stay again

8/10 Good

Matheus s, Caxias do sul

Liked: Cleanliness, property conditions & facilities, room comfort
Just good
Good hotel! Great prices, confortable, great localization, internet very good. Hotel looks a bit old, and breakfast was little poor. Overall i would recomend

8/10 Good

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

J, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply, a good deal.
Close to the slopes, reasonable price, clean, nice breakfast, staff was very helpful with hints of places to visit, how to get around, etc. Simply, a good deal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good facilities nice atmosphere
Tanne is built like a traditional ski cabin but on a big scale, we enjoyed our stay , especially sitting next to the fireplace and taking long hot bathes, highly recommended, 8-9 min walk to the lift and very close to the city center, the room was nice, big and clean (TV didn't work but that's a good thing on a vacation) breakfast was nice and accommodating

8/10 Good

Rory, Brighton

Liked: Cleanliness, staff & service
Bansko.3* Hotel
Good, very friendly staff... no Wifi in room (reception). Fridge not to cold..Kettle would have been good.Generally good overall.Bfast fine. Poo/Sauna was open from 3pm.

10/10 Excellent

Canadian Travel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel close to the Gondala/Town
We stayed 7 nights at the Tanne over Christmas. We loved it. We were in the apartment with a fireplace. There was plenty of room for us and our children and had a beautiful view of the snow-capped mountains. It was convenient as we were a 5 minute walk to the gondola or onto the main street. The people who worked at the front desk and the restaurants were incredibly friendly and helpful with whatever we needed.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Georgi, Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good for a weekend
Overall good, remarks to the pillows - very uncomfortable but didn't ask the personnel whether they had different ones. Breakfast poor coffee bad in the winter garden no covers over the table

8/10 Good

Viktor, Crete, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel at reasonoble price
Overall was very nice stay there. Too bad their Jacuzzi never works. Close location to gondola, and very good restaurant.

10/10 Excellent

helen, n. ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
two day stay
We stayed for two nights at the end of our skiing holiday as we had to move out of our apartment. The hotel is lovely, old style traditional décor. Lovely big fire in the foyer, very welcoming. Staff were pleasant and friendly and spoke good English. The pool sauna and steamroom was very good, and the robes in our rooms were an added bonus.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

donna, portadown

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first ski resort experience
hotel tanne was a last minute choice-it was a good one-good central location within walking distance of the ski lift,shops,restaurants etc-lovely mountain views-the hotel restaurant food and service could not be faulted-our room had a separate living area with open fireplace which we had lit one night [free for 1st night-20 lev or 8 pounds thereafter]-the bed was especially comfortable-overall we would reccommend hotel tanne-only unfavourable comment would be that the settee and mat in living area of apartment could be renewed as they are a bit 'used ' looking but NOT dirty-a pleasant stay in a lovely hotel with great central heating

8/10 Good

m, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:-)
Hotel was very nice ;-) I recommend to visit , I am going to for sure . Staff could speak better English but overall was amazing ;-)

10/10 Excellent

Emanuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko vecka 9 ,2020
Trevlig personal. Super mysiga rum med balkong mot bergen och öppen brasa. Frukosten var blandad bulgarisk och continental, med något nytt varje morgon. Lungt och tyst, med gångavstånd till centrum och huvudgatan.
Stayed 7 nights in Feb 2020

10/10 Excellent

ETHEM RAHMI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

MURAT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum-Konnfor ve Fiyar harika
Konum ve fiyat olarak harika bir otel. Özellikle Hotel müdürü IVAN a yardımlarından dolayı teşekkür ederim
Stayed 5 nights in Jan 2020

8/10 Good

Dilek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2020

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

6/10 Okay

Verified traveller

Disliked: Staff & service
Stort tomt hotel
Stor hotel med kun 2 andre gæster end os.. Flere faciliteter virkede ikke eller var lukkede. Receptionist talte meget dårligt engelsk.

6/10 Okay

alain, chateau thierry

Liked: Property conditions & facilities
Disliked: Staff & service
Hotel bien placé a proximité des pistes et commerc
Hotel tres bruillant. Personnel peu accueillant Bien placé à proximité des pistes et commerce. Vu le prix cela reste quand même raisonnable. Pour le petit déjeuner, lever vous de bonne heure pour être sur d avoir encore ce qu il faut à manger. Il faut se lever tôt car arrêt du petit déjeuner à 9h30.

6/10 Okay

Rulle, Ljungby

Liked: Staff & service, room comfort
God mat i restaurangen
Bra hotell hyfsat nära gondolen! För kallt i poolen tyvärr

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
ruhig gelegenes Hotel, aber in die Jahre gekommen
Hotel liegt gut, nicht direkt im Verkehr, aber auch nicht zu weit weg vom Lift. Solide gebaut mit Anlehnung an die lokale Tradition Leider ist es etwas in die Jahre gekommen und könnte eine Auffrischung gebrauchen. Frühstück ist ok, nichts besonderes..."Bansko Standart" (hat also einiges Potential "nach oben"). Service ist ebenfalls nur ok.
Response from V.Popova on Jan 11, 2017
Thank you! V.Popova

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Konum, dış görünüm güzel ama içerisi eski.
Otelin dış görünümü çok güzel ancak içi eski kalmış. Girişteki şömine çok güzel ama lobi oturma gurubu çok zevksiz, televizyon çok gürültü yapıyor, özellikle şömine başında oturduğunda açık televizyon çok rahatsızlık veriyor. Lobi ve özellikle şömineli kısım kapının dibinde olduğu için hep soğuk. Oda mobilyaları eski, oda çok büyük değil ama uygun. Balkon güzel. Yataklar rahat, banyo yeni ve güzel. TV eski. Oda çok soğuktu, ilave elektrikli soba kullanmak zorunda kaldık. Temizlik elemanlarının şefi olan hanım aynı zamanda sabah kahvaltı salonunda da bulunuyordu; bize göre otelin en mükemmel kişisi. Her zaman güler yüzlü, yardımcı ve hoş sohbetli idi.
Response from General Manager on Jan 11, 2017
Thank you! V.Popova