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Reviews of Hiawatha Lodge Inn

2 out of 5
Hiawatha Lodge Inn
1982 Highway 45 North, Eagle River, WI

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 139 reviews" "
Rating 8 - Good. 46 out of 139 reviews" "
Rating 6 - Okay. 26 out of 139 reviews" "
Rating 4 - Poor. 7 out of 139 reviews" "
Rating 2 - Terrible. 3 out of 139 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Samantha on Feb 11, 2020
Thank you! We're glad you enjoyed your stay & hope you'll come back again.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Doors didn't fit. Too much construction in our room area.
Stayed 1 night in Oct 2019
Response from Samantha on Oct 23, 2019
We apologize for any inconvenience to your stay, I am not sure what you meant by, "Doors didn't fit" & our construction crew does their best to stay out of the way of our guests. Thank you for feedback!

8/10 Good

Jeffrey and Roselie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Samantha on Oct 22, 2019
Thank you so much for your stay with us at Hiawatha Lodge! We appreciate your feedback & look forward to seeing you again!

8/10 Good

Laura

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Beds were really comfortable! Very pleased with my stay! Tvs were fuzzy
Stayed 1 night in Oct 2019
Response from Samantha on Oct 12, 2019
Thank-you Laura for your stay at the Hiawatha Lodge & Resort! We are pleased that you were happy with your stay here. Thank-you for your feedback :-)

8/10 Good

Jo Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Samantha on Oct 8, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Samantha on Oct 7, 2019
Thank you for your stay with us at the Hiawatha Lodge & Resort & for your feedback!

2/10 Terrible

Tracy

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Samantha on Oct 7, 2019
Thank you for staying with us! We appreciate your feedback!

4/10 Poor

Kris, Milwaukee

Business traveller
Disliked: Amenities, property conditions & facilities
The property is under remodeling. I didn't know that when I booked. The bedroom was large and clean but it had problems. The sink was plugged, the toilet was dirty, the shower pressure was low, they weren't enough outlets to plug in my laptop, the air conditioner was so loud I had to use earplugs to sleep. Limited access to the staff. They were only threre 9 am to 9 pm.
Stayed 1 night in Sep 2019
Response from Samantha on Oct 7, 2019
We are sorry to hear about your stay with us at the Hiawatha Lodge! We are now under new management, these issues are now being changed and resolved. We hope that you would give us another try as we are under remodeling and doing upgrades to the property we hope to be done around spring & summer of 2020

8/10 Good

Dawn

Liked: Cleanliness, staff & service, room comfort
Loved it! It was a nostalgic trip for me and the owners of the hotel are doing a lot to upgrade the hotel. And the Kick Back Grilk next door is definitely worth a visit!! Tell Leif - Dawn & David sent you!!
Stayed 1 night in Sep 2019

8/10 Good

Duncan, Sault Ste. Marie, Ontario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our purposes- golfing. Good Restaurant on site. Rooms were big. It was expensive for what you got.
Stayed 1 night in Sep 2019
Response from Samantha on Oct 7, 2019
Thank you for your feedback!

6/10 Okay

George

Travelled with family
Stayed 1 night in Sep 2019
Response from Samantha on Oct 7, 2019
Thank you for your feedback! Hope you come back to stay again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
It was so rustic looking unlike all your chain hotels. Actually had a chance to sit on back patio at night and have the firepot burning asand listening to and watching water on a gorgeous night. Staff was very helpful and I will go back again. Was satisfied. Spacious rooms and comfortable beds. cha
Stayed 1 night in Sep 2019
Response from J on Sep 19, 2019
Thank you so much for your review we really appreciate you taking time out of your day. cant wait to have you back.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful with the decor and the new furnishings. The only thing I wonder about is the absence of a space heater in the bathroom. Winters in Vilas County get pretty cold. I would definitely recommend a stay here for sure.
Stayed 3 nights in Sep 2019
Response from J on Sep 16, 2019
thank you so much i will definitely recommend it to the owner and im sure he will agree with you. Cant wait to have you back.

8/10 Good

James

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2019
Response from J on Sep 16, 2019
thank you for your review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019
Response from Hiawatha on Sep 9, 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not a 5 star motel BUT we didn’t expect it to be. It’s a perfectly fine place to stay. Our room was clean and comfortable and staff was pleasant. We’d stay again anytime plus they are pet friendly which means a lot. Hiawatha has been there for years and years and yes it shows wear but who cares? We didn’t plan to spend our trip in our room. We just needed a comfortable bed and clean room to shower and that’s what we had. It was also quiet. Thanks Hiawatha!
Stayed 2 nights in Sep 2019
Response from Hiawatha on Sep 9, 2019
Thank you for staying with us and we are glad you enjoyed your stay! Cant wait to see you again in the future!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Hiawatha on Sep 17, 2019
Thanks for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked a coffee pot in the room, otherwise great
Stayed 1 night in Aug 2019
Response from Hiawatha on Sep 3, 2019
Thanks for staying with us! Hope to see you again soon!

6/10 Okay

dawn

Disliked: Staff & service
They are in the process of remodeling however other problem exist. Mess everywhere. No breakfast before 8 {their website should state no free breakfast till 8 for two hours} no coffee ever and no coffee maker in room. No blow dryer in room{ note says get one at front desk} however no one at front desk till 9. Had a door to outside but no key to come in that way. Their website shows waterfront but cant see water from rooms. Just thought for price the place would have been so much nicer.
Stayed 2 nights in Aug 2019

8/10 Good

Gina

Liked: Cleanliness, property conditions & facilities, room comfort
Biking and spending the night at a Lodge.
We were biking through the Northwoods and stayedThe place was so beautiful. Rooms were huge. Beds and pillows were so nice. The only thing we have any concern with was the front desk was closed when we wanted towels enough for the people in our room and a hair dryer. The construction was not a problem and is looking beautiful. The restaurant right next door was convenient and very nice. We would come back again.
Stayed 1 night in Aug 2019
Response from Hiawatha on Aug 20, 2019
Thanks for your review! Can't wait to see you again!

6/10 Okay

Holly

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Renovations
The resort will probably be a lot nicer when they are finished with all of the renovations. It seemed like everything was getting updated during our stay and it was in limbo.
Stayed 1 night in Aug 2019
Response from Hiawatha on Aug 20, 2019
Thanks for your review! We hope to see you again in the future.

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place was under construction to the point of taped on door numbers and a dirty hallway carpet. We were aware there would be exterior construction going on but not aware of interior.
Stayed 2 nights in Aug 2019

8/10 Good

Gerald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overpriced
Under construction and they charged $144.00 Breakfast was on your own with a couple of muffins
Stayed 1 night in Jul 2019

4/10 Poor

Allan

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Nothing to write home about. Won't stay again.
First the good points: Bed was comfortable, maid service very good; little touches, like proximity sensor in the bathroom to turn on the light and USB outlets in the wall. Bad: we arrived at night, no outside lights on the sign so we missed it three times, no reception personnel, a hand-written sign telling us where our rooms were and that keys were on the door. No-one told us that the property is under renovation, so the main entrance was closed, had to enter through one of the rooms. The bed was so close to the wall that it was hard to get in on that side, and there was no night table or lamp on that side.
Stayed 2 nights in Jul 2019

4/10 Poor

J, St. Louis

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
This hotel has a few quirks. Missing door chains (especially to the outside door). The remodeling is going on, but we didn't know that before booking. There were a few bugs in the room and the carpet needs to be replaced. Several water stains. The staff were nice, but not always accessible.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Rustic style but modern enough to be comfortable. Spacious, quiet, and a very friendly staff.
Stayed 2 nights in Jul 2019
Response from j on Sep 16, 2019
thank you so much for your review. we hope too have you back soon.

6/10 Okay

Bailey

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The whole place is under much needed renovations. The futon in our room was broken and the did provide a rollaway. The front desk staff vacated after 9pm and wasn’t due back until 9am. They left door keys taped to the doors of anyone who had not yet checked in. The attached restaurant had really great food. Maybe by next summer things will be more put together once the renovations are finished.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Unaware of renovating going on
Many problems due to ongoing renovations. No ac, parking, unable to use patio behind room, asked for a discount which she dismissed...
Stayed 1 night in Jul 2019
Response from Hiawatha on Jul 23, 2019
Sorry you didn't enjoy your stay. We would have been more than happy to come look at your ac and fix it for you if you inquired at front desk. All guests were more than welcome to use the patios if they wanted as long as they were not pouring the concrete, and the rates had already been pre discounted at time of booking. Thanks for staying with us and we hope to see you again in the future!

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall liked the setting. Didn’t realize under new management after made reservations do it was missed up but did get resolved. Had to call to fix drain in shower and had to ask for new towels everyday. Front desk was in training but did ok
Stayed 5 nights in Jul 2019
Response from Hiawatha on Jul 18, 2019
Thanks for your review. Our housekeepers go in everyday and replace fresh towels unless the Do Not Disturb sign is out. Thanks for staying with us and we hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and warm, and the lobby and room were spacious, clean and comfortable. They had told us upfront that they were undergoing construction, so we knew that and appreciated the heads up, but they still managed to create a very warm and pleasant environment. It was the perfect stay for us, and we'll stay there again for sure! Can't wait to see the results of their renovation, because it's nice even now.
Stayed 1 night in Jul 2019
Response from Hiawatha on Jul 16, 2019
We are so happy you enjoyed your stay! Cant wait to see you again!

6/10 Okay

Debra L

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2019
Response from Hiawatha on Jul 17, 2019
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities
I like that it is on a lake. Down side is that it was under construction outside so it was messy..
Stayed 1 night in Jul 2019
Response from Hiawatha on Jul 11, 2019
Thank you for the review. We are working as hard as possible to get this construction done. We hope you enjoyed/enjoying your stay. Thank you for staying with us!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property was under construction, it should be very nice after the work is completed. Staying in a construction zone is not very relaxing. Missing a coffee maker in the room. Beautiful view of the lake and a great restaurant next door called Kickback
Stayed 1 night in Jun 2019
Response from Hiawatha on Jun 18, 2019
Thanks for the review!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Hiawatha on Jun 11, 2019
Thank you for the review! We hope you come back soon!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Management on May 30, 2019
We are so glad you enjoyed your stay! Hope to see you again :)

6/10 Okay

Verified traveller

Stayed 3 nights in May 2019
Response from Hiawatha on Jun 18, 2019
Thanks for the review!

10/10 Excellent

Patsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Hiawatha Lodge on May 25, 2019
Thank you for your feedback! We are so glad you had a great stay! Please come again soon!

10/10 Excellent

William

Travelled with family
Liked: Staff & service
I had the best time here! It was my husband's 40th bday and I wanted to do something special. But if you live in eagle you know there is not much to do. Expecially something different. This hotel had a projection screen in a beautiful surrounding room with couches and even a fire place. My husband's bday fell on the night Game of thrones ended and they allowed us to hook up our Xbox one so we could watch it. They went out of there way to make us happy! The room was way bigger than I thought it would be. The pictures they have on there site is to scale. Very roomy The only bad thing I can say about this place was it was a bit cluttered when we got there in the lobby. But when we woke up next morning it wasn't. All in all I would love to go back again and the staff was amazing! The restaurant next door was very pricey the food was good but the wine glasses were small. I probably won't go back cause of the pricing. But it was a wonderful birthday for my husband. Glad we went! I would recommend to anyone!
Stayed 1 night in May 2019
Response from Hiawatha Lodge on May 21, 2019
Thank you for the review! We always go above and beyond for our guests because we want their stay to be the most enjoyable. We are glad you had a great time and we would love to see you again!

8/10 Good

Walker

Travelled with family
Liked: Cleanliness, staff & service
It was under renovation. It will be great when it is done!
Stayed 1 night in May 2019
Response from Hiawatha Lodge on May 14, 2019
Thank you so much for staying with us! We are very excited to see the end result! We hope to see you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Hiawatha Lodge on May 14, 2019
Thank you for your review! We hope to see you again!

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Hiawatha Lodge on May 14, 2019
Thanks for your review! Hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second year staying here the night before the Phelps Maple Syrup fest. Clean, comfortable room and accommodating staff.
Stayed 1 night in Apr 2019
Response from Hiawatha Lodge and Resort on Apr 25, 2019
Thank you for staying with us! We are glad you had a nice stay! Hope to see you again next year!

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Hiawatha Lodge on Mar 19, 2019
Thanks Courtney! We hope you come back again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice lodge - Very friendly owners/staff
Stayed 3 nights in Feb 2019
Response from Jia on Mar 8, 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
snowmobile stay
It was very nice. The lady at the desk was AWSOME people their were Great. Parking was not so good , But over all I would stay there again. And you should to, its worth it.
Stayed 3 nights in Feb 2019
Response from Keilah on Feb 19, 2019
Thank you for your review. We are glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Attractively furnished, cozy, and super clean. Beautiful views and an in-the-country feeling even though the property is right at the edge of town. Owners are delightful and always eager to please. Good restaurants nearby. Didn't bring our pooch this time, but it is a dog-friendly inn. We have stayed there in the past and will certainly do so again.
Stayed 2 nights in Dec 2018
Response from Jia on Jan 25, 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Muskiefsh, Green Bay, WI

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in time was 3:00 pm which is fine. The problem is they closed their office on our day of arrival from 3:00 - 7:00. We had 3 young kids and it was winter so we had nothing to do fro three hours. We just had to wait around before they finally returned and allowed us to check in at 8:00 pm.
Stayed 2 nights in Nov 2018
Response from Keilah on Nov 27, 2018
Thank you for your review, and we are very sorry for your inconvenience! We try to coordinate with our guests if we need to close our front desk, and we apologize that it did not work well for you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Easy access to room from outside. We had a lot of equipment with us.
Stayed 4 nights in Nov 2018

6/10 Okay

Bob, Shawano, WI

Liked: Cleanliness, staff & service, room comfort
Parking was convenient. Pet friendly. Breakfast was a bit slim with bagels as the center piece. Overall, a good value.
Stayed 1 night in Oct 2018