Panorama Double Room Top Floor Balcony - Free Spa Access

Reviews of Hotel Ísland - Spa & Wellness Hotel

4 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 387 out of 1003 reviews" "
Rating 8 - Good. 394 out of 1003 reviews" "
Rating 6 - Okay. 154 out of 1003 reviews" "
Rating 4 - Poor. 46 out of 1003 reviews" "
Rating 2 - Terrible. 22 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Edalis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location and staff
Stayed 2 nights in Mar 2024
Response from David B on Mar 21, 2024
Dear Edalis, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff service is excellent
Stayed 3 nights in Mar 2024
Response from David B on Mar 21, 2024
Dear David, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a lovely spa. Restaurant was also very good.
Stayed 3 nights in Feb 2024
Response from David B on Feb 16, 2024
Dear Esther, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

Katherine

Liked: Cleanliness
I was told breakfast was included in the price but it wasn’t . Had to pay at checkout. Bit crowded.
Stayed 1 night in Feb 2024
Response from David B on Feb 16, 2024
Dear Nattapong, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great little property for a long weekend in Iceland. We weren’t aware that the spa wasn’t included in our room so we had to pay each day for it (around £15 each) which isn’t too bad but wish it was clearer on the booking. Location is good but we had to get scooters or walk to get into Reykjavik town so maybe not ideal for guests that can’t walk/travel so well. Clean hotel and helpful staff. Nice spa and gym area! Didn’t use the restaurant or bar but looked nice enough. Our basic room had a nice view of the mountains but it was a bit old fashioned, perhaps the newer rooms are nicer. Overall a good stay!
Stayed 4 nights in Dec 2023
Response from David B on Feb 16, 2024
Dear Ashleigh, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Archana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property - a 10 min taxi from downtown but nice staff who let me store my luggage while we went to Spain. There is a pizza place near with delicious pizza.
Stayed 1 night in Jan 2024
Response from David B on Jan 28, 2024
Dear Archana, first of all, I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that should you decide to revisit Iceland ( perhaps in summertime when the sun doesn't set) you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly and helpful staff. Facilities in the hotel are great. Building works going on next to the hotel and some banging can be heard from as early as 6am, however it didnt impact our holiday at all. Would recommend
Stayed 3 nights in Jan 2024
Response from David B on Jan 25, 2024
Dear Tracy,first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here very much. the hotel was convenient to downtown but not in downtown. The parking was across the street and simple. The staff were very nice and accommodating to our needs.
Stayed 1 night in Dec 2023
Response from David B on Jan 11, 2024
Dear Jeff, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Dmitri

Stayed 2 nights in Dec 2023
Response from David B on Jan 11, 2024
Dear Dmitri, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better
Paid alot of money didnt get to use the spa on day i checked in so wasnt very happy with that
Stayed 1 night in Dec 2023
Response from David Blessing on Jan 16, 2024
Dear Guest,first of all, I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland ( perhaps in the summertime when the sun doesn't set) you will allow us at Hótel Ísland to welcome you again with open arms.Until then I wish you all the best and safe travels.Best Regards,David BlessingFront Office & Guest Relations Manager

6/10 Okay

Einar Aron

Liked: Cleanliness
Disliked: Room comfort
Overall good. Only complain is about the pillow its very thin
Stayed 2 nights in Nov 2023
Response from David Blessing on Jan 16, 2024
Dear Einar,first of all, I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland ( perhaps in the summertime when the sun doesn't set) you will allow us at Hótel Ísland to welcome you again with open arms.Until then I wish you all the best and safe travels.Best Regards,David BlessingFront Office & Guest Relations Manager

10/10 Excellent

Kirsty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and a nice reasonably priced restaurant on site. Bonus supermarket 2 mins away to stick up for lunch. Quite stylish scani decor, my only complaint is tgat the breakfast restaurant and room were very dark and lots of lights weren't working. Probably fine in perpetual summer but a bit miserable in the dark nights. Food for breakfast was lovely, plentiful and lots to choose from. Room was quiet with a comfy bed. For the price it couldn't be beaten and easy to drive anywhere. No on site parking but we managed a space on street directly outside daily.
Stayed 5 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Kirsty, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

4/10 Poor

Sarah

Stayed 2 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Sarah, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

6/10 Okay

Jomar

Travelled with family
Liked: Staff & service
The only fault I could say are the pillows which are too soft and lean and we were just provided one each. The toilet /bathroom is outdated which may needs refurbishing.
Stayed 3 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Jomar, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

8/10 Good

danielle

Travelled with family
Liked: Cleanliness
Stay was ok, not amazing but fine. A bit out of the way, but transport is easy enough to arrange. Room was clean enough, bathroom was a bit dated and no electrical sockets near bed. Breakfast area is too small for the amount of guests they have and it got very busy, but food was fine.
Stayed 3 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Danielle, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Shalom Naa Ashong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really helpful and kind. The spa facilities were amazing and the general upkeep of the hotel was very good. Only thing I’d fault is that breakfast doesn’t have a huge selection but it was still good. I would definitely visit again!
Stayed 3 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Shalom Naa, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Vivendhra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Very nice hotel with a great spa and with friendly staff. The hotel is located a bit outside the city centre which is the only negative.
Stayed 1 night in Oct 2023
Response from David B on Feb 16, 2024
Dear Vivendhra, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Anil

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service in almost everything. Helping in early check in, staff very helpful in booking dinners or tours. Helpful in making changes to our tours by working with other vendors. (2) young girls at the counter very prompt, fast in providing any service requests with smile. Food quality very good at the restaurant with excellent service. We had zero complaints. Hotel has limited parking but open spaces in front streets and all around was not an issue for us. Great experience and definitely would go back at the same place.
Stayed 4 nights in Oct 2023
Response from David B on Feb 16, 2024
Dear Anil, first of all I would like to thank you for giving your valuable time to write us this kind review, rest assured that we do not take it for granted. We are glad and grateful to hear that you enjoyed your time at Hótel Ísland during your vacation in Iceland. It pleases me to hear that you enjoyed and experienced the excellent service that we try to provide to all our guests, from our beautiful spa to relax in after a day of Iceland adventures to our incredible welcoming staff. I hope that, should you decide to revisit Iceland again ( perhaps in summertime when the sun doesn't set) that you will allow us at Hótel Ísland to welcome you again with open arms. Until then I wish you all the best and safe travels. Best Regards, David Blessing Front Office & Guest Relations Manager

10/10 Excellent

Ayleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, very nice hotel, kind staff. I’d definitely recommend it.
Stayed 1 night in Oct 2023

10/10 Excellent

Karsten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was great. Small, but very nice. Easy access to downtown with rental car. We used scooters to get around to shops in the immediate area. Staff was exceptional. The restaurant has good dinner and the breakfast is superb. Small hotel with big service.

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with several restaurants in walking distance. Staff was really nice. The only complain is the construction happening early in the mornings we were not aware and the TV not working properly. Other than that, it was a great stay.
Stayed 6 nights in Sep 2023

8/10 Good

Jory

Stayed 2 nights in Sep 2023

6/10 Okay

William

Stayed 3 nights in Sep 2023

8/10 Good

Mark, Worcester

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, convenient, comfortable…
Stayed 2 nights in Sep 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is a bit weird. Our view was of a parking lot and industrial builfings.
Stayed 1 night in Sep 2023

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around
Stayed 6 nights in Aug 2023

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property very friendly and accommodating staff. Would highly recommend.
Stayed 3 nights in Aug 2023

10/10 Excellent

Keri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff was very welcoming and helpful.
Stayed 1 night in Aug 2023

10/10 Excellent

Ghaitrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Laurentiu

Liked: Staff & service
Just ok.
Stayed 1 night in Aug 2023

4/10 Poor

Brian

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Chose this hotel mainly for the pool/hot tub/sauna use (to relax after a stressful airport layover problem keeping us from flying home for a couple days). However, I didn’t realize the spa (which includes the pool, sauna, gym, etc) closes early at 2:00 on Sunday. And Monday it was also closed all day because of an Iceland holiday. So I never got to use the pool/sauna, just the gym on Sunday morning. Asked if I could get a bit of a refund but was offered drink vouchers instead. Other than that I say it’s a nice hotel and the breakfast was actually very good. Expensive though. But everything is ridiculous expensive in Iceland. It’s possible my review is a bit jaded because we didn’t want to be in Iceland in the first place and therefore got pretty upset that we had to pay big money to basically sit in a hotel and not enjoy its main special facilities.
Stayed 2 nights in Aug 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa was a nice treat
Stayed 1 night in Aug 2023

8/10 Good

Anahita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Front desk staff, specially Aytakin, were extremely nice and helpful. The lobby area was also nice and modern, but the rooms were a bit outdated.
Stayed 1 night in Aug 2023

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice place to stay. The staff were friendly and helpful. Street parking is available nearby, and it was easy to get around Reykjavik from here.
Stayed 1 night in Jul 2023

4/10 Poor

karina

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The rooms were hot..although a window could be opened it makes the room bright. We were provided two fans but couldn't get them to run without the lights staying on. Very bad experience
Stayed 2 nights in Jul 2023

10/10 Excellent

Arturo A, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Spa is awesome, with their beautiful hot tubs. It is a bit far from the main area in Reykyavik, but that is fine for us. The dinner menu is fantastic. We loved it and did it 2 nights!
Stayed 2 nights in Jul 2023

6/10 Okay

Trevor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint about the property is that we were unaware that you had to upgrade your choice to be able to use the hot tub and gym area. Or it would have cost $25 each person to use the hot tub.
Stayed 1 night in Jul 2023

8/10 Good

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel near the airport
Stayed 2 nights in Jul 2023

8/10 Good

Linda, El Paso

Travelled with family
Liked: Cleanliness, staff & service
This is a conveniently located hotel, all tours pick you up and drop you from here. It’s closer to downtown but far enough to have parking. We had a refrigerator but it never worked we asked every day for someone to fix it but never happened, and they don’t have AC and our room was extremely hot during summer.
Stayed 4 nights in Jul 2023

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very kind and helpful during check in. The family room was perfect for our family of five. It’s a very nice property with comfortable rooms.
Stayed 1 night in Jul 2023

6/10 Okay

david

Stayed 1 night in Jul 2023

10/10 Excellent

Beatrice

Stayed 1 night in Jul 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water pressure for cold water in the bathroom is so small that you will need maybe 30 second to fill up a glass of water. We cannot find anything in the room to control the room temperature which is quite inconvenient.
Stayed 2 nights in Jun 2023

10/10 Excellent

Elaine

Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Decent but….
We stayed at Hotel Island for three nights during the first week in June 2023. Overall a decent stay with the exception of two things. One is the construction outside and the loud bone shattering jack hammering sounds that started early morning 6am on every day we were there. I know this is out of the hotels control but it did affect our stay. Another problem was the lack of circulating air in the room. The “AC” was not doing its job. Air felt very thick and heavy with four adults. However a very help staff member by the name Kaspar came to our rescue by going out of his way to find us a table fan. We are very grateful to him for his prompt response and very professional and kind demeanor. He made two out of the three nights we were there bearable. Lastly I have a recommendation and that is to keep the spa facilities open until at least 10 or 11pm. We never got to use it because of the early 8pm closing and even earlier on Sunday (2pm).
Stayed 3 nights in Jun 2023

8/10 Good

Mei Ngor

Stayed 1 night in Jun 2023

10/10 Excellent

Diane

Stayed 2 nights in Jun 2023

2/10 Terrible

Meghana

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There was no towels. It was really hot and they did not provide even fans Room was not good. There was no parking - they asked to find parking on road Not recommend at all. Breakfast also they asked to share table with other people Really bad experience
Stayed 1 night in Jun 2023

4/10 Poor

Artur

Stayed 1 night in Jun 2023