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Reviews of Regent Hotel

3 out of 5
Regent Hotel
112 1 St East, Revelstoke, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 502 out of 949 reviews" "
Rating 8 - Good. 331 out of 949 reviews" "
Rating 6 - Okay. 79 out of 949 reviews" "
Rating 4 - Poor. 28 out of 949 reviews" "
Rating 2 - Terrible. 9 out of 949 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Milton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The actual motel and common space is excellent, and it’s super convenient to downtown Revelstoke. Our room however was facing the interstate, the freight train line, the parking lot and the next door pub. We did not sleep because there were parking lot lights shining in (no drapes provided) and an incredible amount of noise. If we had stayed another night I would have asked to switch rooms.
Stayed 1 night in Apr 2024
Response from Joe on Apr 14, 2024
We regret that your room was not quieter. I will pass along your comments about light entering your room (the source may have been the hot tub beneath your room). I am surprised that the Pub noise made it to your room. Fortunately, the Pub closes at midnight. If you stay again, please make it clear in your reservation that you want the quietest room possible. We hope any future stay with us will improve upon this one. However, we do appreciate your rating of 4/5.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent lodging choice in Revelstoke with great vintage ambiance and excellent breakfast. Convenience to the old town and a great pub and restaurant on premesis.
Stayed 1 night in Mar 2024
Response from Joe on Mar 25, 2024
You hit the nail on the head, Allen! The Regent has a lot going for it, and we are glad that you appreciated all that we have to offer.Sincerely,Joe, Night Audit.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central to everything resort less than 10 minutes away.
Stayed 2 nights in Mar 2024
Response from Joe on Mar 23, 2024
Our location is excellent. We are handy to the resort via the Resort Shuttle (at no charge to our guests) as well as banks, restaurants and shopping just across the street. We hope that you may visit again and give us a chance to increase your assessment to a 5/5.Sincerely,Joe, Night Audit

10/10 Excellent

Matt

Stayed 2 nights in Mar 2024
Response from Joe on Mar 24, 2024
Great review! thanks, Matt! We appreciate it. Hope to see you again soon.Sincerely,Joe, Night Audit

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Central, charming, great value...always a favorite. Restaurant is 10 out of 10
Stayed 1 night in Mar 2024
Response from Joe on Mar 15, 2024
Thank you, Carla, for your enthusiastic review of our charming historic hotel as well as our 112 Restaurant. Since you wrote that we are "always a favourite," I take it that you stay with us somewhat regularly. We look forward to your next visit. Sincerely,Joe D., Night Audit.

10/10 Excellent

Lia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Things I loved: - large sauna, gym facilities, and outdoor hot tub were open late and usually not busy - lavender face towels in the fridge outside the sauna were a highlight - excellent, helpful service (even gave us a free corkscrew to open our wine) - clean rooms, big comfortable beds - pristine, walkable location!! - loved the onsite dining options (free pool at the pub!) What could be improved: - breakfast buffet was good, but not replenished very often. Many of the dishes were not kept warm on a hot plate either, so if you're not there at opening you'll be stuck with cold eggs unfortunately
Stayed 2 nights in Feb 2024
Response from Joe on Mar 15, 2024
Thank you, Lia, for your very positive review of our hotel. It appears that you enjoyed your stay with us very much. I'll have a word with our Breakfast Servers about keeping the food warmer. We do have chaffing dishes with flaming heat underneath, so I don't quite know what happened. I love our breakfast in the winter; there are so many options.Joe D., Night Audit.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was very nice however I was very disappointed that the room did not have a fridge. For the amount I paid per night this should have been a given. I had a fridge in every room in which I stayed up to this point and I payed a lot less. Huge disappointment when you rely on something like this. For this reason I would reconsider staying here again.
Stayed 2 nights in Feb 2024
Response from Joe on Mar 15, 2024
We are sorry for your disappointment concerning a fridge. Unfortunately, the load on the circuits cannot handle a fridge in every room. We do have some fridges available. If you decide to stay here again, please notify us in advance, and we will do our best to have a fridge placed in your room. Alternately, our guests are welcomed to use the walk in fridge in the Breakfast Kitchen.Sincerely,Joe D., Night Audit

10/10 Excellent

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for two nights in Feb 2024. Rooms are large, and very clean. Very little or no noise from other guests. Breakfast is top notch. Located downtown so lots of dining options just minutes away and I guess there is shopping near by, but we did not do any shopping.
Stayed 2 nights in Feb 2024
Response from Joe on Mar 15, 2024
I agree with you so much, Richard: what's not to like about the Regent Hotel! I especially agree with you about Breakfast! Very few hotels can match our large and varied hot breakfast buffet. We do hope that you will be able to stay with again in future.Sincerely,Joe D., Night Audit

10/10 Excellent

Florence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were friendly
Stayed 1 night in Feb 2024
Response from Joe on Mar 15, 2024
On behalf of all 106 members of our valued staff, I would like to thank you for pointing out our contribution to the success of The Regent Hotel.We hope to see you again one day, Florence.Sincerely,Joe D., Night Audit.

10/10 Excellent

JOHN

Stayed 1 night in Jan 2024
Response from Joe on Mar 15, 2024
We appreciate the perfect score you awarded us, John. I appears that you enjoyed your stay with us, and we hope that you may be able to return one day.Sincerely,Joe D., Night Audit.

10/10 Excellent

harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with great staff. We really liked our stay although it was very short. Only one night.
Stayed 1 night in Oct 2023
Response from Joe on Oct 24, 2023
What a lovely review! Hopefully, you will be able to return and stay with us long enough that you can enjoy a 112 Restaurant meal or a night at our River City Pub. We hope to see you again one day soon.

10/10 Excellent

Julie-Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has a fun history...all the employees are extremely helpful and friendly
Stayed 1 night in Oct 2023
Response from Joe on Oct 12, 2023
So true! As you may have learned, The Regent was originally two hotels next to one another, locked in mortal combat for guests from the Railway. Now, it is a fine, historic property with charm and elegance. You also hit upon our greatest strength - our staff. Thank you for your excellent review of our beloved hotel.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel.
Great hotel and great staff. Would recommend.
Stayed 1 night in Oct 2023
Response from Joe on Oct 6, 2023
We are so pleased by your enthusiastic review. Our staff is most certainly our best asset, and the hotel itself is a charming, historical property. We do hope that you will be able to stay with us again in future!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Joe on Oct 2, 2023
Thank you ever so much for your stellar review of our fine hotel. We appreciate it very much.

8/10 Good

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and the best restaurant for dinner. Located within walking distance of all downtown shopping and restaurants.
Stayed 2 nights in Sep 2023
Response from Donna on Sep 24, 2023
We appreciate your feedback and hope to welcome you back.All the Best

8/10 Good

Doug

Stayed 1 night in Sep 2023
Response from Joe on Oct 15, 2023
Thanks, Doug, for your review. It is appreciated.

10/10 Excellent

Philip

Travelled with partner, Travelled with group
Liked: Amenities
Very nice hotel. Some construction close by. Everything else was great. The staff are all super friendly
Stayed 1 night in Sep 2023
Response from Joe on Sep 22, 2023
Thank you for your excellent review of our fine, historic hotel. We are so pleased that you found our staff to be super friendly; they are our best asset. A new hotel is being built by a competitor across the street, and perhaps that is the noise you heard. Unfortunately, there is little we can do about the construction noise...or the competition! We hope you can return one day when it is pleasantly quiet.

10/10 Excellent

Brian

Stayed 1 night in Sep 2023
Response from Joe on Oct 12, 2023
We will take 5 out of 5 any day, Brian. Thanks for the fine review!

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, historic place. The pub is very lively.
Stayed 1 night in Sep 2023
Response from Joe on Sep 17, 2023
We thank you very sincerely, Michael, for your good review of our hotel. Our in house Pub is indeed quite popular with locals and our guests; it is loaded with charm and energy. We hope you will be a return guest in future!

6/10 Okay

Bonnie

Travelled with partner
Liked: Cleanliness
It was walking distance to everything in the area. So convenient to resturants and shops.
Stayed 1 night in Sep 2023
Response from Joe on Sep 16, 2023
Thanks for your review. Our unbeatable location is definitely a bit plus for our guests!

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy Air Con
Room was very spacious but the air con unit very noisy. Good facilities to eat within the hotel and good breakfast.
Stayed 1 night in Sep 2023
Response from Joe on Sep 16, 2023
Thank your for the positive comments and good review. We are proud of our River City Pub, its kitchen and servers. Our hotel is among the very few to offer a large hot buffet breakfast. I apologize for the air con and will send a copy of this review to management.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, clean, excellent dining and great service…enjoyed our stay…that is why we returned for a second visit.
Stayed 1 night in Sep 2023
Response from Joe on Sep 8, 2023
Dear Tina, repeat guests speak volumes about their satisfaction with our fine, family hotel. We are so glad that you feel at home here enough to want to return. And we hope you will return repeatedly. Last winter, I met a man who has come to stay with us for 17 successive winters! All the best, and see you again!

10/10 Excellent

mark

Travelled with family
Shame the restaurant was closed Sunday and Monday
Stayed 1 night in Sep 2023
Response from Joe on Sep 7, 2023
We sincerely appreciate your very good review of our hotel. Hopefully, on a future trip, you may be able to eat at our fine restaurant, which we believe to be the best in town.

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
I probably wont stay again. Frustrating there was no coffee service, fridge, and no room service.
Stayed 1 night in Aug 2023
Response from Joe on Sep 1, 2023
Due to the historic nature of our charming hotel, we cannot offer a fridge and coffee services in the rooms. However, a fridge is available if you reserve one with the room. Also, free coffee and tea is available during Pub hours and in the Breakfast Room starting at 5:30 a.m. We wish you all the best in your travels.

8/10 Good

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Restaurant closed so ate in the pub. food is ok but fish and chips not edible.. will come back for sure though!
Stayed 1 night in Aug 2023
Response from Joe on Sep 1, 2023
Thank you for your review, especially your very positive review of our staff. I am sorry that you had a bad experience with the Fish n Chips in the Pub. I will pass along your comments to our Manager of Food and Beverage. We will endeavour to improve in future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amanda was friendly and accommodating. A/C in Rm116 was very loud. We were told breakfast would cook eggs to order but that wasn’t the case. Don’t misinterpret it’s a nice place to stay right in the heart of the downtown!
Stayed 2 nights in Aug 2023
Response from Joe on Aug 27, 2023
We want to thank you for your positive review of our hotel. We apologize that there was some miscommunication concerning breakfast, but glad that it did not spoil your stay with us. We hope to see you again one day.

10/10 Excellent

Alireza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this hotel
Stayed 1 night in Aug 2023
Response from Joe on Sep 7, 2023
All of us here at The Regent are very pleased with your review, especially the fact that you recommend us so highly to others. All the best, and we hope to see you again.

6/10 Okay

Rupali

Stayed 1 night in Aug 2023
Response from Joe on Sep 7, 2023
We regret that you found The Regent to be only average. If there is anything specific you would like to discuss on how we can improve, please do not hesitate to contact us.

10/10 Excellent

Daryl, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was modern with a great location and helpful staff.
Stayed 2 nights in Aug 2023
Response from Joe on Aug 14, 2023
Thank you, Daryl, for your very positive review of The Regent Hotel. You mentioned two of our outstanding assets, an unbeatable location in the heart of beautiful Revelstoke and our fine, dedicated staff. We hope to host you again one day soon.

8/10 Good

Zafar, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room. Great location within a very short walking distance of all the restaurants and shops.
Stayed 2 nights in Aug 2023
Response from Joe on Aug 11, 2023
Thank you very kindly for your positive review of The Regent. We hope that you can stay with us again in future.

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff
Stayed 3 nights in Aug 2023
Response from Donna on Aug 8, 2023
Thank you for your feedback. We hope to welcome you back to Revelstoke and the Regent.

10/10 Excellent

chao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient
Stayed 1 night in Aug 2023
Response from Joe on Aug 6, 2023
Thank you for your very positive review of our hotel. Many of our guests find our hotel's location convenient as we are downtown and near to restaurants and banks. Our off street car park is also convenient for our guests, as well as our in house restaurant and pub. We hope to see you again on day.

8/10 Good

Joseph

Stayed 1 night in Jul 2023
Response from Joe on Aug 3, 2023
Thank you, Joseph, for your good review of our Hotel. We will endeavour to improve our performance and hope to earn 10\10 if you choose to stay with us again.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Joe on Jul 31, 2023
All of us here at The Regent Hotel, the owners, managers and staff wish to thank you very sincerely for your fine review of our hotel. If you are satisfied, then we are satisfied. We do hope that you may return to us one day soon.

4/10 Poor

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is well maintained but overpriced. The room didn’t have the amenities that are typical in a room these days. No fridge no coffee. Breakfast buffet is much better at other hotels.
Stayed 1 night in Jul 2023
Response from Joe on Jul 28, 2023
We regret that we did not meet your expectations. Due to the electrical system limitations in an historic property, we cannot offer a fridge and coffee in every room, but fridges are available if requested in advance of arrival. Also, coffee is available at no cost in our River City Pub or in the Breakfast Room beginning at 5:30 a.m. Our breakfast buffet is made up of hot items, freshly baked goods, fruit and yogurts. We wish you all the best in future accommodations.

10/10 Excellent

Allura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant stay. We were very happy with the hot and cold breakfast buffet included with our stay. It was excellent!
Stayed 2 nights in Jul 2023
Response from Joe on Jul 28, 2023
On behalf of all of our staff, especially our Breakfast Cook and Servers, I wish to thank you for your very positive review. We are proud that The Regent is among a select number of hotels in North America that offer a large hot and cold breakfast buffet for the delight of our valued guests.

10/10 Excellent

judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is close to a train track
Stayed 1 night in Jul 2023
Response from Joe on Jul 24, 2023
Thank you for your 5/5 rating; all of us here at The Regent are indeed quite pleased. This is an historic property, and, as you may have realized from staying here, The Regent was originally two hotels, located across from the local Canadian Pacific Railroad Depot. Railroads brought British Columbia into Canada, and the CPR is a vital part of Revelstoke. If the trains bothered you on your recent visit, please ask for a room at the front of the hotel if you ever stay with us again; we will be more than happy to comply.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Would like to have had a refrigerator in the room
Stayed 3 nights in Jul 2023
Response from Joe on Jul 24, 2023
On behalf of my 108 colleagues here at The Regent, I want to thank you sincerely for your stellar 10/10 review. We too would like to offer refrigerators in every room, but presently, due to the load that would add to the electrical circuits, we cannot. If you stay with us again, a few refrigerators are available for rooms, so request one when you book. Also refrigeration is available in the Breakfast Kitchen, just ask the Front Desk Clerk.

6/10 Okay

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room condition was good but a fridge and coffee machine should have been available given the $$ I spent. The ac in the room was extremely noisy.
Stayed 1 night in Jul 2023
Response from Donna on Jul 19, 2023
Thank you for your feedback. Fridges and kettles are available through the front desk upon request. Coffee and tea are free to guests anytime in the pub until midnight, although not as convenient as in-room coffee. We hope to see you again.All the Best

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Joe on Jul 20, 2023
Thank you for your good review. We do hope that you enjoyed your stay with us, and we look forward to seeing you again in future.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Joe on Jul 16, 2023
We are so very pleased that you were happy with your stay here at The Regent. We hope to see you again.Sincerely,

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Joe on Jul 17, 2023
We regret that we failed you in some way and will endeavour to improve our performance in future.

10/10 Excellent

Angel, Orlando

Stayed 1 night in Jul 2023
Response from BB on Jul 26, 2023
Thank you for your positive review! We look forward to your return

4/10 Poor

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very poor consideration of our request for a later check out from one of their 2 Roma. We were told there was no one booked the room this day. However to stay past 10:00am would cost $50.00 for a few hours. Super tacky!!!!!!!7
Stayed 2 nights in Jul 2023
Response from Joe on Jul 16, 2023
The Regent's policy to charge for late check outs is a very new one. We want to thank you for your criticism; I assure you that it will be taken seriously when we review this new policy. We hope this one thing didn't ruin your stay here and that you will consider returning. Don't hesitate to contact us again in a little while in order to discuss this new policy again.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was located in town and the bar had great food.
Stayed 2 nights in Jun 2023
Response from Joe on Jul 16, 2023
Many of our guests, like you, find our location to be unbeatable. We are proud of both our 112 Restaurant and The River City Pub for the quality food produced. We are so happy that you enjoyed your stay with us.

10/10 Excellent

joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Joe on Jul 16, 2023
A 10\10 is high praise indeed; thank you so much. From all 108 of our employees at The Regent to you, our Guest, we want you to know that it was a pleasure to serve you and hope to do so again in future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Donna on Jun 26, 2023
Thank you for your feedback, and we hope to welcome you backBest Wishes

10/10 Excellent

Darcy

Stayed 1 night in Jun 2023
Response from Joe on Jul 16, 2023
We work hard to earn our Guests' praise, and appreciate you rating us as a 5\5. We hope to see you again here at The Regent, Revelstoke.

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had 6 rooms, all great except one shower did not work..
Stayed 1 night in Jun 2023
Response from Donna on Jun 12, 2023
We appreciate the feedback.. A couple of our showers have a little pull down on the tub faucet to engage them, so I hope you had the front desk help to get it working for you. We hope to have you stay with us again.Best Wishes

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
This building is old and way off level, everything is at a slant. Pictures made the rooms look better than they were, at least the one we were placed in. Scenery is beautiful from the windows though, the pub downstairs was good, and it is very centrally located around downtown shops and restaurants. The included breakfast was pretty decent too. Parking can be tricky at times.
Stayed 2 nights in May 2023
Response from Donna on Jun 12, 2023
Thank you for your feedback. The Hotel is a historic building, being nearly 110 years old. There is definitely a bit of a slant to the floors in a couple rooms where 2 hotels were merged together. Our hotel has had extensive renovations over the years and is continually being updated and upgraded. We hope to see you again.