Ratings based on 10,827 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jul-2017
all good except the bathroom was not very clean; there were hairs in bathtub and around the toilet ground. The rooms need a little renovation.
4 out of 5
Recommended
for Everyone
by A verified traveller from Southern CA

Posted 17-Jul-2017
Cons: Safety bars on the tub.
Accommodated us to have a room directly across from our friends.👍😀
3 out of 5
Recommended
for Everyone
by A verified traveller

Needs a face lift

Posted 17-Jul-2017
Rooms are barely above a motel quality, no mini fridge, poor ventilation, shower head sprayed wildly and at a uncomfortable pressure. Bathroom was very outdated and border line gross.
3 out of 5
Recommended
for Everyone
by A verified traveller from Citrus heights

Smoke when getting out of elevator head ache

Posted 16-Jul-2017
Cons: no smoking in halls couldn't breath
Our room needed a wipe down really surprised for Silver legacy bathroom needed a cleaning It was weird no coffee cup or cream sugar luckily the next night I seen maid she gave me coffee cup coffee and fresh towels but I had to ask. We didn't get to swim because something was wrong with pool but for the whole day we had pool view really a bummer.
5 out of 5
Recommended
for Everyone
by A verified traveller

Enjoyed our stay!

Posted 16-Jul-2017
Easy to find, easy to park. Registration line was long when we arrived, but champagne was offered while we waited. Very nice staff. Room was very clean. Great meal at Flavors buffet. All good things to say about this hotel!
4 out of 5
Recommended
for Everyone
by A verified traveller from San Francisco, CA

Nice hotel. Reasonably priced.

Posted 16-Jul-2017
I've never been to Reno before. I wasn't sure what to look for as far as location or pricing. I was pleasantly surprised. The hotel lobby was open and welcoming. We got there at 12...ish. The hotel staff was amazingly polite and we were lucky enough to check in earlier than anticipated. The room was immaculate. My room companion was anxious about staying too high so our view wasn't the greatest. It has all the amenities...gift shops, restaurants and different types of shows. And the casino connected to 2 other hotels. I will probably stay at this hotel if/when I go back.
3 out of 5
Recommended
for Everyone
by A verified traveller from New York

Room was dated. Smells old.

Posted 15-Jul-2017
Pros: View
Cons: Update the rooms. Get rid of the horrible red pillows on the bed along with the rubber tub mat.
Location: Location is very good.
Front desk workers were young and not very helpful. Was asked for ID by the same person two times within same hour. Requested different room, which was granted. The new room was exactly the same as the previous room right down to the smell. Forced to wait in a service line again, could not re-enter my old room due to keys being de-activated leading to another trip to the service desk where I was again asked for ID. This led to a tense conversation and a great deal of waiting around for assistance. I was called back a day later and offered a complimentary night.
3 out of 5
Recommended
for Everyone
by A verified traveller from Napa, Ca.

Nice and quiet great casino

Posted 13-Jul-2017
I liked very much needs room attention like cleaning, found a q tip (ear swab)by night stand while looking for an oulett, oulett behind our bed was loose. It could use a fridge , hallways were dirty. But it was at least comfortable. The casino and comedy hall were great.
1 out of 5
by A verified traveller from California

NEVER AGAIN

Posted 13-Jul-2017
Pros: "free" parking
Cons: Everything
Room was dirty - filthy bathroom. Surly hotel staff, not interested in offering assistance. Final blow - restaurant staff forged additional money to my credit card receipt - FRAUD! This hotel was a recommendation, TERRIBLE, I will never stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Nice hotel

Posted 11-Jul-2017
Location: We were there for business meetings and did not get a chance to walk around, however this hotel is connected to 2 other hotels and is self sufficient.
We have booked a 2 double bed room - good size, comfortable beds and a large menu for room service. Most of the restaurants closed at 9pm but there is a cafe than open 24 hours.