Ratings based on 9,935 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller fromWalnut Creek, CA

Downtown, comfortable stay.

Posted 29-Aug-2016
Nice hotel, good location. Clean, comfortable room.
5out of 5
by A verified traveller

Great hotel everything was Perfect!!!

Posted 28-Aug-2016
Pros: everything!
Cons: Nothing!!
Location: good downtown Reno location!
great experience the hotel and staff were exceptional!
3out of 5
by A verified traveller

OK but poor AC

Posted 28-Aug-2016
Room was reasonable except AC did not function well making it very hot and stuffy making for a very poor night sleep. Oh and the cleaners left used towels hanging on the bathroom door! Other than that OK given central location and reasonable quiet on 21 floor.
4out of 5
by A verified traveller

Fun and great

Posted 28-Aug-2016
Clean,fun,busy,reasonably priced. We had a nice stay.
5out of 5
by A verified traveller

Nice hotel. Clean and quiet

Posted 27-Aug-2016
Front desk attendants were very friendly and helpful during our stay
2out of 5
by A verified traveller

No AC on a hot day

Posted 27-Aug-2016
The room was nice and the staff were great, but the AC in our didn't work until after it was repaired ... until we then we felt like we were in an oven.
5out of 5
by A verified traveller fromHarrisburg, PA

Beautiful Hotel in downtown Reno.

Posted 25-Aug-2016
Pros: The location was a big plus. Also the amenities were very nice.
Cons: Most of the staff were very helpful. I had a little frustration with one of the waitresses at the Buffet.
Location: To many to List. Travel to Lake Tahoe is a must.
Had a wonderful stay while on business. Couldn't be more pleased with the experience.
4out of 5
by A verified traveller

Posted 25-Aug-2016
Adjoining rooms with daughter's family was nice. Neither TV worked though. Call to front desk, said someone would be there in 5 minutes. Called again 15 minutes later. After 45 minutes I went to front desk to complain. They ended up crediting us our resort fee.
1out of 5
by A verified traveller fromNorthern California

All that glitters isn't gold

Posted 24-Aug-2016
Pros: The parking.
Cons: The A/C in the general area, especially in the elevators. The pool is only open from 8-8.
Location: Lots to do on site.
Long story short, they didn't honor a cancellation done 24 hours in advance even for a emergency. I ordered two separate rooms one for my family & one for my parents, they couldn't make it. The hotel still charged me for the room, wouldn't upgrade my room, and so when I asked to check out the room because I was still being charged for it they, said no bc I cancelled. How can a hotel charge you for a room that you don't need, but won't let you use it because they booked it to someone else? IMO they totally double dipped at my expense and made zero attempt to make it right. They could've upgraded me (it was a weekday no less) or given me coupons, so it wasn't a total wash NOPE NOTHING BUT ATTITUDE! The customer service lady stressed to me how badly she wanted to help, but management alerted her of the problem and wouldn't allow her to. I won't stay there again, and I took my money to the other casinos, gambled, drank, and ate giving their competitors my money, bc they can't work with me I refuse to give them an extra dime! The pool hours suck, and the a/c in the general areas don't seem to suffice, especially in the elevators. Ready for the worst part of my experience it's not being charged for something I'm not allowed to use, but the worst part was taking a bath with my hair up and a clump of hair (not mine) floated up the drain, at first I was like what is that and as I looked I could see more hair & pubes coming up the drain! I seriously started gagging!
2out of 5
by A verified traveller fromPalo Alto, CA

Sandbagged on price.

Posted 23-Aug-2016
Pros: Nothing special
Cons: What the hell is a Resort Fee? It's not optional so why isn't it included in the room price. Adds 30% to the total room cost. Never again.
Location: Nothing special
O.K. Didn't use any of the facilities. Location is in the center of town if that is what you are looking for.