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Silver Legacy Resort Casino at THE ROW – Avis

4 out of 5
Silver Legacy Resort Casino at THE ROW
407 N. Virginia Street, Reno, NV

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 2260 avis sur 4500." "
Note de 8 – Bien, d’après 1201 avis sur 4500." "
Note de 6 – Acceptable, d’après 521 avis sur 4500." "
Note de 4 – Médiocre, d’après 277 avis sur 4500." "
Note de 2 – Terrible, d’après 241 avis sur 4500." "

8,8/10

Propreté

8,4/10

Service et personnel

8,2/10

Commodités

8,6/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

Daniel, Anjou

Points forts : État et installations de l’hébergement
Points faibles : Propreté, commodités
I am requesting a refund
Séjour de 1 nuit en février 2024
Donald C. a répondu le 13 févr. 2024
Please reach out to Expedia for refund information.Thanks

10/10 – Excellent

Sylvie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022

8/10 – Bien

Shelley

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They charge for a 1 hour late check out
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Julie, Lakeport

Voyage en famille
Always pleased with my stays here. Wonderful staff, lots of great food options. Rooms comfortable.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Bonnie, Kent

Points forts : Propreté, commodités et état et installations de l’hébergement.
As soon as we discovered a problem it was taken care of! Staff was very respectful!
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Nancy

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked how the three hotels were interconnected and that we could move back and forth freely amongst all three. I didn’t like that several of the restaurants were not open during our stay and neither was the spa. We were guests at the hotel at the front end of the week - Sunday through Wednesday.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Jim

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice stay very handy to place to stay easy to get places.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Maria

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool area was so, so. Hot tub was shut down, and half of the up elevators were broken. Rooms are a bit small.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

David

Everything
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Jose

Carpet looks dirty and smells really bad
Séjour de 1 nuit en mai 2024

8/10 – Bien

Mark

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Was very nice and quiet. Would stay again.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Barbara, Las Vegas

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I love staying at the Silver Legacy. It is a lovely property. I do not like paying the resort fees. We did not use any of those amenities except the free parking. It is excessive and, in my opinion, unnecessary. The property needs more safety measures. The surrounding area outside did not feel safe and was dirty. I realize this is not the fault of Caesar’s, but perhaps a city issue. Although we did see someone that we could tell did not belong in the hotel, trying to get on an elevator. Of course he did not have a key to use it, I do still consider this unsafe. Perhaps more security near the elevators. The room was comfortable and clean. The updated rooms are lovely.
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 – Bien

Susan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Connects to circus circus and el dorado hotel, walking indoors, rooms clean
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the great review!

10/10 – Excellent

Bruce

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Free parking.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Greg

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
gambling here was higher limits and the pool should be much bigger but a decent place
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Excellent

Janice

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Brittney, Citrus Heights

Voyage de couple
The room was clean, bed was comfortable. The casino had dirty elevators and walls. The staff in the restaurants and bars were nice. We really enjoyed our food in the brewery.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the great review!

6/10 – Acceptable

Marv

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Check in was slow only 2 people to help 10-12 people in line. Check in process took a long time even though I booked rooms on line.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 – Bien

Susan Croy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice place.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

4/10 – Médiocre

Martin

Voyage d’affaires
Points forts : Propreté
Check in took too long. Only one staff member working. Others were chatting.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Excellent

Patrick

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was very friendly and accommodating.
Séjour de 4 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

6/10 – Acceptable

Erika

Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Sarah, Whittier

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overall nice area. From Cali so not use to the SC moving in casinos but love mid town and the walk ability to those restaurants and bars!
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the feedback.

10/10 – Excellent

Cristina, Wheatland

Points forts : Propreté, état et installations de l’hébergement
Loved cleanliness
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

10/10 – Excellent

Richard

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and well cared for property. Excellent dining options. Look forward to rebooking on my next trip to Reno.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Jon

Voyage de couple
Points forts : Propreté, service et personnel
Not enough elevators and use for the number of people present. Should have handicap parking on More floors. Liked Self serve chaos, chicken and out.
Séjour de 3 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the feedback.

10/10 – Excellent

Dorothea

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The overall property was very well maintained and most enjoyable.
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Patrick

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didn’t like the resort fee.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the feedback.

10/10 – Excellent

Samantha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

10/10 – Excellent

John

Points forts : Propreté, commodités
Furnishings were clean with late model LED TV. Coffee dispenser however did not work. Carpet fibers was clean and did not have the carpet shampoo residue. Bedroom mattress could use sealed zipped cover to prevent bedbugs from seeking refuge. The pool and spa was clean and well appointed. Casino floor still had smokers.
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 – Bien

Lynn

Voyage de couple
Property was clean, room was comfortable too. Too bad there were only two people helping with the check in process. The machine check in service does not work- very frustrating.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the feedback regarding the checkin process. We will share your feedback with our management team.

10/10 – Excellent

Shelby Or Robert

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

10/10 – Excellent

Ginger

Voyage en famille
Staff was very helpful and friendly.
Séjour de 4 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the great review!

10/10 – Excellent

Savannah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was a great quick trip!
Séjour de 1 nuit en avril 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Shiela

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It's all good.
Séjour de 3 nuits en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

10/10 – Excellent

Brenda

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for the review.

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

4/10 – Médiocre

Korrie, Elko

Points forts : Propreté
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 21 mai 2024
Thank you for the review.

8/10 – Bien

Cynthia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was good. We really enjoyed our stay.
Séjour de 4 nuits en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for the review.

10/10 – Excellent

Melvyn

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for the review.

10/10 – Excellent

Sara

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love this place...is beautiful and the staff is friendly
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for the review.

6/10 – Acceptable

Antonio

Points forts : Propreté
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for the review.

2/10 – Terrible

Kimberly, Concord

Séjour de 1 nuit en mai 2024
Donald C. a répondu le 17 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

8/10 – Bien

Richelle

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms are always great.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for the review.

8/10 – Bien

Abigail

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great deal.
Séjour de 1 nuit en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for the review.

10/10 – Excellent

Kristine

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was central to everything
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for the review.

10/10 – Excellent

Greg

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We always stay there
Séjour de 5 nuits en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for the review.

4/10 – Médiocre

Nigel

Voyage de couple
Points forts : Commodités
Points faibles : Service et personnel, état et installations de l’hébergement
Worst customer service experience from the reception & Bell boy desk ever. Spoken to by Bell Boy desk so rudely I challenged their manner just to be given more rudeness. Reception desk staff scamming selective people for extra $30 for trying to check in a little earlier. Tried to do that to me & my wife, we declined & opted to wait the 20 minutes before no charge then watched as they allowed several older people check in with no hint or word about a charge. Given a room that had a view of a wall approx 10 feet from the window & the air conditioning units. Pain on door by lock showed an attempt to break in previously to that room (shame I can't upload photo's onto here). The 2 stars are given for the Valet customer service we received & for the Food Court for not trying to rip off people with stupidly priced food, so tasty & great service there. Casino floor was amazing, easy to get turned around in there but floor staff very friendly & helpful, Seems that the Reception & Bell Boy desk could learn a thing or 2 from them about customer service. Would I stay again? NO, customer service should be the same throughout. Worst experience of our 16 day touring holiday, glad we were only there for 3 days, will try a different hotel if we are back in that area again. Decor is old & tired looking throughout the hotel & rooms. Casino vibrant & alive. Lots of homelessness in the area & constantly coming in to the Casino area. Experience ruined by poorly trained hotel staff.
Séjour de 3 nuits en avril 2024
Donald C. a répondu le 14 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Excellent

Randall Wayne, Muscatine

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I was disappointed that some of the restaurants that used to serve delicious chicken noodle soup no long did. I was unable to find any soups that I liked.
Séjour de 4 nuits en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for taking the time to share your feedback regarding your experience at THE ROW. We strive to provide exceptional family-style service and create memorable moments for all our guests and are very sorry to learn you were unhappy with your experience in any way. Your important comments have been shared with our management team for their input and attention. We value your patronage and hope you'll allow us the opportunity to welcome you again soon. Sincerely,

10/10 – Excellent

Chris

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good
Séjour de 2 nuits en mai 2024
Donald C. a répondu le 14 mai 2024
Thank you for the review.