Téléviseur à écran plat
Vérifier la disponibilité

J Resort – Avis

3.5 out of 5
J Resort
345 N Arlington Ave, Reno, NV

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 712 avis sur 1200." "
Note de 8 – Bien, d’après 286 avis sur 1200." "
Note de 6 – Acceptable, d’après 117 avis sur 1200." "
Note de 4 – Médiocre, d’après 42 avis sur 1200." "
Note de 2 – Terrible, d’après 43 avis sur 1200." "

9,2/10

Propreté

8,8/10

Service et personnel

8,2/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Grande chambre confortable et agréable, nous avons passé un très bon séjour. Nous avons bien mangé au restaurant du casino.
Séjour de 1 nuit en septembre 2023
J Resort Response Team a répondu le 6 oct. 2023
Thank you so much for providing us your positive review! We hope you will choose to stay at the J Resort again in the future.

8/10 – Bien

Kenneth

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Whenever there is a concert happening at night, be prepared to hear the music inside your AC unit.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Lisa

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités
There was a beetle in our room. We stayed in the Birch tower, 5th floor. The rooms are very dim. The carpet is dark, so it was hard to see the bug/beetle on the rug. The pool is detached from the hotel. You have to walk out to the pool. Having said all this, the staff was very nice and helpful. The staff at Hannah’s Table was great and went out their way to serve you.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Lorena

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel. We enjoyed our stay, it was not extremely busy and all staff was very friendly.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Scott

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ongoing renovation. The area around the hotel is a little stark but you can walk to other dining options if you don't want to eat at the casino. The room was recently updated but it was disappointingly dark. The view from the room was nice.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Laura

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was very nice. Got to choose a room, which was very quiet.. Staff are friendly and helpful.
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 27 mai 2024
Thank you for staying with us and we appreciate your feedback.

8/10 – Bien

Leticia, Ontario

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great time at hotel Thank you!
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

LORNA

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
Air conditioner not working They were doing some work on building and we ended up with a flat tire. E charger for our car not working most of the time. Didn’t seem to care that our stay had some problems,
Séjour de 5 nuits en mai 2024
Ritchel a répondu le 27 mai 2024
We apologize for the inconvenience that caused you.

10/10 – Excellent

Vanessa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We had Chrystal help us with our reservation and she had great customer service! Very knowledgeable as well as friendly, which is very hard to find these days. We really appreciate her help and answering our questions. The hotel has been completely updated since booking a room last year and we were very satisfied with everything they have done. The area is older, but we had absolutely no issues at all. Thanks J Resort! We’ll be back!
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Dusty

Voyage en famille
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Room was renovated and clean, bed comfortable, bathroom was nice. Front desk/check-in staff was kind and friendly, check-in was quick and efficient. Outdoor rap concert hosted by hotel did not allow for quiet, restful night. It was loud and disruptive late into the night. Dined at both the onsite restaurant and buffet. Expensive, and wait staff were obviously very harried and very boisterous about staffing and kitchen issues allowing all guests to hear about their behind the scenes issues in an inappropriate manner making dinner stressful and unwelcoming. The buffet was decent but staff did not keep food stocked and were out of a lot of items. Waitress ignored our drink orders the entire meal. I think on a regular day, with normal prices, the stay wouldn’t have been remarkable, however, when a hotel raises prices 3-4 times the regular price because an event is in town or it’s a holiday, then the service should match the price. Unfortunately, the J Resort fell short.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Serafin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking is very limited when events happen at the glow
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 27 mai 2024
Thank you for staying with us.

8/10 – Bien

Austin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very cool visual displays at check in. It was a relatively quiet stay but I there happened to be a fire in the basement in the middle of the night and the entire resort was evacuated for 2 hours while the fire dept responded. Breakfast is really good here. The pancake is massive so bring an appetite if you order more than one.
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 27 mai 2024
Thank you for staying with us.

10/10 – Excellent

MAY, VAllejo

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All is well here. I’ll recommend to all.
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 26 mai 2024
Thank you for your feedback.

6/10 – Acceptable

Jessica

Séjour de 1 nuit en mai 2024
Ritchel a répondu le 27 mai 2024
Thank you for staying with us.

6/10 – Acceptable

Joey

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 27 mai 2024
Thank you for staying with us.

10/10 – Excellent

Aaron, Hilo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice. Will definitely stay again.
Séjour de 2 nuits en mai 2024
Mary Ann a répondu le 25 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

cheryl, Port Arthur

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had never heard of J Resort before and was a bit apprehensive. The renovations are top notch and to be congratulated on every level! Personal was helpful, knowledgeable and extremely pleasant. Will definitely look for more of Mr. Jacob’s properties in the future.
Séjour de 2 nuits en mai 2024
Mary Ann a répondu le 25 mai 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Acceptable

Polina

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel, état et installations de l’hébergement
I don’t normally write bad reviews but it was one thing after another. The tv remote didn’t work, there was no “do not disturb” sign for the door which I would have liked to use. No tv guide and that’s a button that didn’t work. They ended up slipping a channel guide under the door in the morning which was pretty useless at that point. But the worst was I called housekeeping and asked for two extra blankets and they said give us a little bit They never arrived, and when I let the front desk know these things they did not seem to care. I’m disappointed and I don’t think I would recommend
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 26 mai 2024
We apologize for the inconvenience that caused you.

10/10 – Excellent

Mark

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Upgrades were in progress while we were there but it didn’t detract for the experience.
Séjour de 1 nuit en mai 2024
J Resort Response Team a répondu le 24 mai 2024
Thank you so much for choosing to stay at the J Resort, Mark!

10/10 – Excellent

Niko

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The rooms
Séjour de 2 nuits en mai 2024
J Resort Response Team a répondu le 24 mai 2024
Thank you for choosing the J Resort, Niko! We have the largest rooms in Downtown Reno.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms were spacious and clean
Séjour de 1 nuit en mai 2024
J Resort Response Team a répondu le 24 mai 2024
Thank you so much for the excellent review, David. We most certainly have spacious rooms here at the J Resort!

10/10 – Excellent

Alazar

It was very clean. Staff is friendly.
Séjour de 2 nuits en mai 2024
Mary Ann a répondu le 25 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Kellie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walking distance to all of our favorite places. Very friendly staff!
Séjour de 4 nuits en mai 2024
Ritchel a répondu le 23 mai 2024
Thank you for your feedback.

10/10 – Excellent

Alfonso Vieyra

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a short stay the staff was friendly and we had our kids with us everything was great. I would stay again!
Séjour de 1 nuit en mai 2024
Mary Ann a répondu le 22 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The facilities and the vast majority of the staff is outstanding. While i was there , there was an accident that took out the phones and internet. Accidents happen. The room in terms of quiet, clean, spacious and up to date deserve a "6.0 for VALUE. The price per value beats anything around it, or for anywhere in town for that matter. I took a chance and was happy. One thing ownership might be wise to invest in is quality control. Little things...but they do matter. Like the beautiful shower had a loose door handle. The tile was very clean, so you know housekeeping encountered it, but engineering didnt fix it. Little thing...but little things matter. But for the price it was great. The busser at hannas table should be promoted immediately to server. He is stellar. The green salsa there btw was the best i have had in my life. The front desk gal was excellent also. The shuttle driver was great and the list goes on. New spacious clean rooms are great, BUT...dial in on more of the little things.
Séjour de 3 nuits en mai 2024
Mary Ann a répondu le 22 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Daric, Aurora

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Mary Ann a répondu le 22 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Ihar

Séjour de 2 nuits en avril 2024
Mary Ann a répondu le 22 mai 2024
Thank you for staying with us We appreciate your feedback!

10/10 – Excellent

Christina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
it was convient for our stay
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 21 mai 2024
Thank you for your feedback.

10/10 – Excellent

marina, napa

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like the non smoking rule
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 21 mai 2024
Thank you.

8/10 – Bien

Stephani, Roseville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Mary Ann a répondu le 22 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Denis

The shower was clean properly, there was hair left over from previous person.
Séjour de 2 nuits en février 2024
Mary Ann a répondu le 21 mai 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Bien

Shane

Points forts : Propreté, état et installations de l’hébergement
homeless camps down the street.
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
We apologize for the inconvenience.

10/10 – Excellent

Tina Marie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I was pleasantly surprised by this venue. They have a lounge with live music, the room was huge and it wasn’t smoky. I will def stay there again!
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you for your feedback. We are so glad that you enjoyed your stay with us.

10/10 – Excellent

Racheal

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This hotel used to be The Sands but it’s been a total upgrade from that hotel. Mind you as of this review that the hotel is still under construction. The parking lot might seem small but there is a parking garage and valet. As this being my first visit and it was also my birthday we got an upgrade with a kitchen net. We had a fridge (not a tiny one) a sink and a counter. The room was pretty clean and spacious with lots of light (natural and regular lights) my in-laws room didn’t have that great of light so I suggest a room with a Mountain View. The staff at the front desk was super nice and helpful when I needed help with something. They have two restaurants and one quick food if you’re on the go. They have Hannah‘s and then the steakhouse. Steakhouse is very expensive, so we didn’t go. But Hannah‘s was really good for brunch and breakfast. You get a lot for your buck. The only thing I had to complain about Hannah’s is that the drinks need work and there just needs to be a better wait staff. The Casino floor was all right. I feel like there needs to be more table games. You are walking distance from the row. It’s a 5 to 10 minute walk depending on what casino you’re going to. They also have a neon walk. The street is also getting a makeover as well. Again, the hotel is still currently under construction, but I would stay here again
Séjour de 3 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you so much for your feedback. We are glad that you enjoyed your stay with us.

8/10 – Bien

Renee L

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff through out so friendly and helpful.
Séjour de 3 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you for feedback.

10/10 – Excellent

Felix

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel.
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you for staying with us.

10/10 – Excellent

Elaina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean great rate spacious rooms. Very short walk to The Row, less than 10 min and safe
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you for your feedback.

8/10 – Bien

James Terry

Voyage de couple
Downtown area is dirty with an over abundance of homeless people
Séjour de 3 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
We apologize for the inconvenience.

8/10 – Bien

Claude

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel is nice and clean, staff was very friendly. bed was atrocious. My body is aching as I type this. Reno is a shell of its former glory. It is dirty and can make you feel uncomfortable at times.
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 19 mai 2024
We apologize for the inconvenience.

10/10 – Excellent

Jose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was very lovely and everything so clean. We enjoyed the non smoking lounge in the back they also had the best bartenders. They have a little gift shop which had basics we needed and some extra gifts. All staff was so friendly and polite. Will definitely be back!
Séjour de 1 nuit en mai 2024
Mary Ann a répondu le 25 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Mariana

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
Thank you.

8/10 – Bien

Janice

Voyage en famille
The property smelled moldy, looked run down. Room service didn’t come during our stay.
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 19 mai 2024
We apologize.

10/10 – Excellent

Pamela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice comfortable hotel room and great mid week price.
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 19 mai 2024
Thank you for your feedback.

10/10 – Excellent

Rhonda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed at J Resort when we attended our son's graduation from UNR. It was very clean, parking was easy and free, staff was very nice and it was close to everything. We will definitely stay here again when we visit Reno, NV.
Séjour de 1 nuit en mai 2024
J Resort Response Team a répondu le 24 mai 2024
Thank you so much for sharing your excellent experience at the J Resort, Rhonda! And a HUGE congratulations to your son for graduating from UNR!

10/10 – Excellent

Robert

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff and security went above and beyond to get my Ram 3500 and 24’ enclosed trailer in a secure lot. Security made special rounds to keep an eye on my rig! If you’ve ever been to the old sands, and go to the same location, you will be amazed! Still a few bugs to work out but nothing major. Forget the “Row” hotels, the J resort is superior to those hotels. Try it, I guarantee you’ll be impressed!
Séjour de 1 nuit en mai 2024
Ritchel a répondu le 21 mai 2024
Thank you for staying with us and thank you for your feedback.

10/10 – Excellent

Jennifer

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
We checked into our room and the TV and air conditioner were both not working so the maintenance worker stated that we needed to switch rooms. As we were headed back down to the lobby we happened to see the managers in the elevator and we explained our situation to them. They were outstanding!! They immediately took us over to the front desk and upgraded us to a gorgeous suite for the inconvenience. They were professional and went above and beyond to make our stay enjoyable.
Séjour de 2 nuits en mai 2024
Ritchel a répondu le 20 mai 2024
We are so glad that you enjoyed your stay with us.

10/10 – Excellent

Alta

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Mary Ann a répondu le 18 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Renee

Séjour de 1 nuit en mai 2024
Mary Ann a répondu le 18 mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Excellent

Gabriela

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
Mary Ann a répondu le 18 mai 2024
Thank you for staying with us. We appreciate your feedback!

6/10 – Acceptable

Stephanie, Idaho Falls

Voyage en groupe
Points forts : Propreté
3 people were staying in the room but they would only leave 2 washcloths. They gave us 3 towels but only 3 washcloths even after we reminded the staff. Our phone did not work and if we needed to contact the desk we called using our cell phone but then we started getting a supervisor’s voice mail. We asked for toilet paper and they brought us 6 rolls which felt a little passive aggressive. We made use of the shuttle to the airport and we were standing by the shuttle bus so when no one was there we went to the bell hop desk they told us we were supposed to check in with them but we were told to be outside by 7:30. Hannah’s Table was excellent and outside eating was offered. Hannah’s Express had plenty of options. Room was spacious and clean! We would like to recognize Hedy at the registration desk as she was excellent…as well as the woman that was working on 5/14 in the evening was also excellent..:she got us the extra washcloths and made sure we had water. We would definitely stay again and most likely will when we return to bowl at the Women’s National Bowling Championship! Looking forward to seeing the finished product especially the buffet and swimming pool.
Séjour de 4 nuits en mai 2024
J Resort Response Team a répondu le 17 mai 2024
Thank you for providing us your feedback, Stephanie. We will work hard on correcting the issues you encountered so that your next visit with us is far improved. We really appreciate the information you provided us, and we look forward to your next stay!