Exterior

Reviews of Crowne Plaza Royal Victoria Sheffield, an IHG Hotel

4 out of 5
Crowne Plaza Royal Victoria Sheffield, an IHG Hotel
Victoria Station Road, Royal Victoria, Sheffield, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 442 out of 844 reviews" "
Rating 8 - Good. 262 out of 844 reviews" "
Rating 6 - Okay. 71 out of 844 reviews" "
Rating 4 - Poor. 33 out of 844 reviews" "
Rating 2 - Terrible. 36 out of 844 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the general area & walks available.
Stayed 3 nights in Mar 2024
Response from Emma on Mar 19, 2024
Thank-you for your review

6/10 Okay

Ramon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Reception team is very good, easy and friendly check in and out, great chatting with Klaudia on the check out. Dinning was slightly different, my starter (hake) was not good, had a smell of ammonia, didn’t eat as it didn’t seem to be in good condition, we didn’t get a check back on the starters and when I told the young waitress that the hake was not good, nobody checked with us and the issue didn’t get acknowledged or a simple apology was made, when I said that it had a ammonia smell and taste the reply was “ok”. My cousin’s main “aubergine” was hard to take of the skin, taste was good just a little under, no biggie there just some feedback. The rest of the meal was good, the chicken main and the desserts were very nice. Table maintenance was a little of hit and miss, at one stage we had 8 glasses on a table of 2 guests, doesn’t matter to be honest we just settled them on the side ledge for the rest of the meal, i hope you don’t take the comments as harsh, just honest feedback that I believe you should be aware of. For the money that you mark your restaurant up, needs a little better care Again thank you, reception team an absolute credit to your team (everyone we dealt with) and the hotel and facilities were very clean. Kind regards
Stayed 1 night in Mar 2024
Response from Emma on Mar 13, 2024
Thank-you for taking the time to review your recent stay, all feedback is important to us to improve the service that we offer.I will ensure that your comments are shared with the Food and Beverage, I believe that your starter was cod and we did remove this from your bill. We hope to be able to welcome you back to the Crowne Plaza Royal Victoria on your next trip to Sheffield

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely. We had the suite with the bath in the room and it was great. We had a problem with the tv, the staff tried to fix it but couldn’t which was unfortunate but there were two tvs in the room anyway. They did apologise and gave us a complimentary bottle of champagne and two cocktails, they also refunded the parking for us. Great stay, will definitely return.
Stayed 1 night in Mar 2024
Response from Emma on Mar 3, 2024
Thank-you for your review

10/10 Excellent

Janet Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is wonderful, clean comfortable rooms. Incredible staff and amazing restaurants. I felt very comfortable there and would recommend. Only drawback is the area - although it is where many hotels are situated. It isn't the best area for walking, other restaurants, cafe's etc.
Stayed 6 nights in Jan 2024
Response from Emma on Feb 4, 2024
Thank-you for your review

10/10 Excellent

Colin

Travelled with partner
Nice clean hotel with polite and friendly staff. Had a nice stay
Stayed 1 night in Jan 2024
Response from Emma on Jan 28, 2024
Thank-you for your review

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma on Dec 31, 2023
Thank-you for your review

10/10 Excellent

Desmond

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Stayed at the hotel as part of an office Christmas night. Lovely room and amenities, beautiful hotel, friendly team and a decent price.
Stayed 1 night in Dec 2023
Response from Emma on Dec 22, 2023
Thank-you for your review

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Emma on Dec 22, 2023
Thank-you for your review

4/10 Poor

trevor

Stayed 3 nights in Dec 2023
Response from Emma on Dec 18, 2023
Thank-you for taking the time to review your recent stay, I am sorry that something was not right. Should you wish to share your feedback so we can improve the service that we offer please do contact us.

6/10 Okay

Kin Chong

Stayed 1 night in Oct 2023
Response from Emma on Dec 14, 2023
Thank-you for taking the time to review your recent stay, and I am sorry that something was not quite right during your stay. Please do contact us with your feedback so that we can improve the service that we offer

10/10 Excellent

Tamar

Stayed 1 night in Nov 2023
Response from Emma on Dec 14, 2023
Thank-you for your revew

8/10 Good

David

Stayed 1 night in Nov 2023
Response from Emma on Dec 20, 2023
Thank-you for your review

10/10 Excellent

SAURAV

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 1 night in Nov 2023
Response from E on Nov 30, 2023
Thank-you for your review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emma on Dec 18, 2023
Thank-you for your review

10/10 Excellent

Steven

Stayed 1 night in Nov 2023
Response from Emma on Nov 21, 2023
Thank-you for your review

10/10 Excellent

Kamran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a comfortable 2 night stay here. Rooms were nice and clean. Breakfast was good. Only negative is the traffic noise.
Stayed 1 night in Nov 2023
Response from Emma on Nov 18, 2023
Thank-you for your review

10/10 Excellent

Caroline

Stayed 1 night in Nov 2023
Response from Emma on Nov 5, 2023
Thank-you for your review

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Emma on Nov 2, 2023
Thank-you for your review

10/10 Excellent

MICHAEL

Stayed 1 night in Oct 2023
Response from Emma on Oct 29, 2023
Thank-you for your review

10/10 Excellent

Vikki

Stayed 1 night in Oct 2023
Response from Emma on Oct 29, 2023
Thank-you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emma on Oct 18, 2023
Thank-you for your review

6/10 Okay

Kim

Travelled with family
Due to a booking problem (ours not the hotel). We thought our first room was really nice but on our 3rd night we were moved and our second room was terrible. Cold dirty-cobwebs in several area including several across the mirror which was also very dusty. Mood in the bathroom It was nota pleasant stay
Stayed 1 night in Oct 2023
Response from Emma on Oct 16, 2023
Thank-you for taking the time to review your recent stay - I will ensure that your feedback is shared with the team

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emma on Oct 16, 2023
Thank-you for your review

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Emma on Oct 4, 2023
Thank-you for your review

2/10 Terrible

Monica

Stayed 1 night in Oct 2023
Response from Emma on Oct 3, 2023
Thank-you for taking the time to review your recent stay. I am sorry that something was not right with your stay but as you have not left any feedback we are unable t address this for you. Should you wish t discuss further please contact us so we can investigate your concerns.

8/10 Good

Nigel

Stayed 1 night in Sep 2023
Response from Emma on Sep 27, 2023
Thank-you for your review

10/10 Excellent

Frazer

Stayed 1 night in Sep 2023
Response from E on Sep 23, 2023
Thank-you for your review

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emma on Sep 18, 2023
Thank-you for your review

8/10 Good

Andrew

Stayed 1 night in Sep 2023
Response from Emma on Sep 15, 2023
Thank-you for your review

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, parking was plentiful, room was lovely and clean and well set out with plenty of light and plug sockets. Sohail the Restaurant Manager was a brilliant host and definitely in the right job. Definitely would book again without hesitation.
Stayed 1 night in Sep 2023
Response from Emma on Sep 4, 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Good

Joseph

Liked: Cleanliness
Lovely stay, old world charm from an ex railway hotel with modern touches and practicality. Beds very comfy and excellent linen/towels. Breakfast plentiful, good quality and nice choice Had a great stay, would stay again if back in Sheffield
Stayed 1 night in Sep 2023
Response from Emma on Sep 4, 2023
Thank-you for your review. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

8/10 Good

Peter

Stayed 1 night in Sep 2023
Response from Emma on Sep 3, 2023
Thank-you for your review

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at this property twice and it's been lovely both times. The staff are attentive and friendly. The food is lovely. Wonderful dinner and breakfast. When we come to town we stay here every time. Definitely recommend
Stayed 2 nights in Aug 2023
Response from Emma on Sep 2, 2023
Thank-you for your review, I will ensure that your feedback is shared with the team. We look forward to welcoming you back to the Crowne Plaza Royal Victoria

10/10 Excellent

Sanford

Stayed 2 nights in Aug 2023
Response from Emma on Aug 23, 2023
Thank-you for our review

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from Emma on Aug 22, 2023
Thank-you for your arrival

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Nothing bad at all. Very pleasant experience all round.
Stayed 2 nights in Aug 2023
Response from Emma on Aug 19, 2023
Thank-you for your review

2/10 Terrible

Ravinder, Bexleyheath

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room service food was stone cold and the shower would suddenly go scalding hot and freezing cold. Hotel did not offer me any form of compensation. I would have at least liked a refund on the meal. Stay away and get a better hotel anywhere else.
Stayed 1 night in Aug 2023
Response from Emma on Aug 16, 2023
Thank-you for taking the time to review your recent stay. You did make us aware that the room service meal was cold on check out and our Guest Relations manager did follow this up with you and award IHG 1 rewards points. I am sorry that your stay did not meet your expectations, your feedback is very different to the feedback that we normally receive. Your comments have been shared with the team to improve the service that we offer

10/10 Excellent

Pallabi

Stayed 1 night in Jul 2023
Response from Emma on Sep 5, 2023
Thank-you for your review

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Cleanliness and value for money
The staff were pleasant enough but our suite was not worth the money. It was very small and dirty. The walls needed a good clean and I dread to think what was on the bottom of the swivel chair. The water was yellow from the tap.
Stayed 1 night in Aug 2023
Response from Emma on Aug 31, 2023
Thank-you for taking the time to review your recent stay. I am sorry to hear that you had issues during your stay. These are certainly not our normal standard and have been highlighted to the Housekeeping team. Unfortunately the water board were doing work in the area which effected the water. I hope we can welcome you back to the Hotel on your next trip to Sheffield.

10/10 Excellent

Debbie

Liked: Amenities
Excellent value. Convenient for city centre. Friendly, welcoming staff. Rooms modern and well equipped. Very nice breakfast.
Stayed 1 night in Aug 2023
Response from Emma on Aug 14, 2023
Thank-you for your review

10/10 Excellent

Iwan

Stayed 1 night in Aug 2023
Response from Emma on Aug 14, 2023
Thank-you for your review

10/10 Excellent

Lynne

Stayed 1 night in Aug 2023
Response from Emma on Aug 7, 2023
Thank-you for your review

6/10 Okay

Samantha

Stayed 1 night in Jul 2023
Response from Emma on Jul 30, 2023
Thank-you for your review

4/10 Poor

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Character hotel near Sheffield city centre ( Uber v useful). This is our 2nd stay here - bit disappointed this time. We chose this hotel as we wanted air conditioning and enjoyed our stay the last time. Unfortunately this time the air conditioning wasn’t working- after 3 calls to reception we were given a fan at 11.20pm.Happy to say that hotel have been in touch with us since we arrived home to try to put things right for us. We had bar food which was v poor. Husband sent his back ( mine was Jerk chicken- dry with no flavour- sweet potato chips were good though- didn’t want to make a fuss as we were there for daughter’s graduation and I didn’t want to spoil her experience). Owner/manager did make an effort to put this right and brought husband freshly cooked fish and chips to our room afterwards which apparently were v good. Overall - A Poor experience this time
Stayed 1 night in Jul 2023
Response from Emma on Jul 23, 2023
Thank-you for taking the time to review your recent stay, I am sorry that you experienced some issues during your stay. I will ensure that your feedback is shared with the team to improve the service that we offer.

10/10 Excellent

Elayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Emma on Jul 23, 2023
Thank-you for your review

8/10 Good

Muhammad

Stayed 3 nights in Jul 2023
Response from Emma on Jul 23, 2023
Thank-you for your review

10/10 Excellent

Michael

Stayed 1 night in Jul 2023
Response from Emma on Jul 20, 2023
Thank-you for your review

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from Emma on Jul 17, 2023
Thank-you for your review

10/10 Excellent

Ian

Stayed 1 night in Jul 2023
Response from Emma on Jul 17, 2023
Thank-you for your review

10/10 Excellent

Victoria

Stayed 1 night in Jul 2023
Response from Emma on Jul 17, 2023
Thank-you for your review