Rengo Vacation Packages

Good location for visiting the sights of the central city. The room was very spacious, with a small kitchen and living space separate from the bedroom. The breakfast had a good range and was well stocked. The rooftop bar was a good spot for a refreshment after a day exploring the sights. The only negative was that our we could hear the noise from the bar in our 5th floor room.

Good economy hotel

Terrible hospitality and freezing rooms—avoid! Do not stay here if you expect basic hospitality. From the moment I arrived, there was zero welcome or orientation. No one escorted me to my room or explained anything. I was left completely on my own to figure out how to turn on the lights, locate the single hidden electrical outlet, and guess if the wine in the room was actually complimentary or not. The room itself was freezing. The windows are way too thin for the cold weather, there are no heaters, and trying to use the AC as a heater did absolutely nothing. Housekeeping is basically non-existent. They will only show up if you specifically demand it at reception, and even then, they just half-make the bed and take out the trash. Breakfast was just as bad. There is a very short time window, and the staff member managing it just sat there like a scarecrow. He wasn't welcoming, didn't speak English, and didn't even bother to offer coffee or eggs. The buffet was sad, literally the only vegetable available was tomatoes. For what this hotel charges, you expect a premium boutique experience. This was anything but. Save your money and book somewhere else.

One of the most charming hotels I’ve stayed at in a long time, and a historic one too! It has the oldest operating elevator in Santiago and the architecture is stunning. The service is top notch, the staff goes above and beyond to make your stay as comfortable as possible.

El Refugio was fantastic in every way! Many thanks for making our stay so comfortable.