Ratings based on 229 Verified Reviews

3.3 out of 5
64% of guests recommend
3.4 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 17-Jun-2019
Staff very helpful and friendly very clean room .the parking lot needs new line to help in control parking spaces and the need of handicap parking spots.
Comment from Hotel Management
18-Jun-2019 by Jenny Sui, Hotel Management
Dear Guest, thanks a million for the five star rating and your kind compliments towards our staff quality & room cleanliness. Your valuable feedback concerning the faded parking lot lines and the need for additional handicap parking spaces is also duly noted such we will take appropriate landscaping measure in the near future. It was our pleasure to have you stay with us, and we will work hard towards addressing the concerns mentioned to serve you better next time!
2 out of 5
by A verified traveller

Posted 15-Jun-2019
Dirty room. Old socks in the room. Room not vacuumed correctly.
Comment from Hotel Management
16-Jun-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to review your stay with us. Please accept our sincerest apologies for failing to meet your expectations in terms of room cleanliness. Your feedback will definitely be reflected to all housekeeping staff such similar guest dissatisfaction will be avoided in the future. We thank you once again for choosing to book with us, and we will certainly increase housekeeping efforts to create more satisfactory experiences for our guests.
4 out of 5
by A verified traveller

Posted 9-Jun-2019
It’s old but it’s clean Théo havé à noise betwefn the room
Comment from Hotel Management
9-Jun-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to review your stay with us. We are happy to hear that you have found the accommodation provided to be clean and satisfactory. On the other hand, please accept our sincere apologies for the noise disturbances experienced. As new management, we will certainly be making various property upgrades in the future years to modernize the property. We thank you for staying with us, and look forward to future opportunities of better serving you!
5 out of 5
by A verified traveller

Posted 26-May-2019
Comment from Hotel Management
26-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for giving us a five star rating! It brings us great pleasure to learn that you have enjoyed your stay with us. We will certainly work hard to bring you the same quality of service in the future. :) Please do not hesitate to visit us again next time you are in town!
3 out of 5
by A verified traveller

Posted 21-May-2019
Comment from Hotel Management
24-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to review your stay with us. We hope we were able to provide you with a satisfactory lodging experience, and please do not hesitate to let us know of any concerns experienced in detail such we may improve in the future. It was our pleasure to serve you, and we look forward to future opportunities of accommodating you!
1 out of 5
by A verified traveller

Posted 16-May-2019
They indicated there was a bug problem. Awful Loud noisy elevator shaft right beside my room.
Comment from Hotel Management
16-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to review your stay with us. Please accept our sincerest apologies for any inconveniences experienced. We believe in treating all our guests with transparency and honesty. As such, the pest issue notices in the rooms exist to notify guests of the issue we are facing as well as assuring them that we are investing all efforts possible into relieving the situation. On the other hand, I completely understand how the noise disturbances from the elevator would have negatively impacted your stay. Please be assured that all of our front desk agents will be more than happy to relocate you to a more satisfactory room of your choice to remedy any concerns you experience. We thank you once again for staying with us, and we look forward to future opportunities of better serving you.
5 out of 5
by A verified traveller from Whitby Ontario

Posted 14-May-2019
Convenient location, close to the highway exit. Will stay there again for sure.
Comment from Hotel Management
15-May-2019 by Jenny Sui, Hotel Management
Hi Pat, thanks a million for the five star review! We are definitely delighted to learn that you have enjoyed your stay with us. We look forward to your future visits!
2 out of 5
by A verified traveller

Posted 13-May-2019
Comment from Hotel Management
13-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to rate your lodging experience with us. Please accept our sincere apologies for any inconveniences experienced. We would love to have details of any concerns you experienced such we can take appropriate actions to ensure a better experience in the future. Thank you once more for staying with us, and we look forward to future opportunities of serving you.
3 out of 5
by A verified traveller

Posted 30-Apr-2019
Comment from Hotel Management
1-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to rate your visit to our hotel. We hope that you were able to enjoy a comfortable stay, and please do not hesitate to let us know of any concerns experienced such we may make improvements in the future.Thanks again for booking with us, and we look forward to future opportunities of better serving you!
1 out of 5
by A verified traveller

Posted 29-Apr-2019
Comment from Hotel Management
3-May-2019 by Jenny Sui, Hotel Management
Dear Guest, thank you very much for taking the time to rate your stay with us. We are very saddened to learn that we were unable to meet your expectations. Please do not hesitate to let us know of any inconveniences experienced in detail such we can strive to make improvements in the future. Thanks again for your visit and we look forward to future opportunities to serve you!