Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Premiere Classe Reims Sud Bezannes

Premiere Classe Reims Sud Bezannes
Avenue de Champagne - ZAC de Murigny, Reims, Marne

Reviews

6.6
Rating 10 - Excellent. 96 out of 627 reviews" "
Rating 8 - Good. 190 out of 627 reviews" "
Rating 6 - Okay. 175 out of 627 reviews" "
Rating 4 - Poor. 90 out of 627 reviews" "
Rating 2 - Terrible. 76 out of 627 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Kieran

Liked: Cleanliness, staff & service
Disliked: Amenities
Gap around door meant it was cold in the room overnight
Stayed 1 night in Feb 2024
Response from Alexandre on Mar 27, 2024
Dear Kieran,thanks for your review.After we read you, we went and fixed the door issue, we're really sorry about it.Regards.

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Marcélo G. on Feb 7, 2024
Nous sommes ravi de voir que tout a été parfait durant votre séjour.En espérant vous revoir prochainementJe vous souhaite une agréable journée

4/10 Poor

Gordon

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Alexandre on Sep 14, 2023
Thanks for your review.

10/10 Excellent

amer

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Well priced and convenient hotel, nicely laid out room. Very good for stopovers
Stayed 1 night in Aug 2023
Response from Alexandre on Sep 1, 2023
Dear Amer,thanks for your kind review.Regards.

6/10 Okay

James

Liked: Staff & service
Basic but Comfortable.
Travelling back to the UK with our two dogs we stayed at Premiere Classe for one night. Whilst the room photos 'over-sell' the room size for a one night stop over the facilities were fine. Bed was comfortable and we had a good nights sleep.
Stayed 1 night in Aug 2023
Response from Alexandre on Aug 16, 2023
Dear customer,thank you for your kind review. I guess the fact that the photos have been taken under daylight is taking part in this over-selling impression. They have been taken here though, so you got what you saw :)Kind regards.

8/10 Good

Y A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alexandre on Aug 16, 2023
Merci pour votre .... note !

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shocking, vile, dirty and smelly.
Good location, there’s where the positives end. We paid for two rooms for our family. Checked in and headed to the rooms, they were both absolutely vile and smelt of raw sewage. Our bedroom had chewing gum on the floor in several places, mould up the walls in the bathroom, dirt, dust and a large build up of hair in the corners of the beds with empty sweet wrappers, on the bed sheet there was small curly hairs and crumbs/dirt. Being pregnant, it was a room we wasn’t prepared to sleep in. My husband attempted to speak to reception who had broken English. They came and looked at the bedroom and agreed it didn’t smell pleasant, he was shown the dirt and gum etc and he then stated they would facilitate a refund the following Monday. However, we’ve not received it. I’ve also contacted hotels.com myself and they have given us a coupon for the value of one room. However, neither room was slept in and we went and spent £150 on two more rooms elsewhere.
Stayed 1 night in Apr 2023
Response from Alexandre on Jun 8, 2023
Dear customer,we're really sorry to see what you had to go through.Did you fill in the reimbursment sheet ?Did you give us your bank account informations so that we could take care of the matter?Anyway, it seems like Hotel.com already refunded you.Sorry again for the inconvenience.Regards

6/10 Okay

Richard

Travelled with family
It was ok for 1 night to break up a long journey I wouldn’t want to stay any longer.
Stayed 1 night in Apr 2023
Response from Alexandre on Jun 8, 2023
Dear customer,thank you for your review.Regards.

10/10 Excellent

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities
Basic, cheap, clean and friendly staff. Great stop between places for a night.
Stayed 1 night in Aug 2022
Response from Marcélo G. on Oct 11, 2022
Bonjour, MaurizioTout d’abord, nous vous remercions d’être venus séjourné au sein de notre établissement et d’avoir ensuite déposé un avis. Nous prêtons une grande attention à tous les avis émis par notre clientèle. Je vous souhaite une agréable journéeCordialement

8/10 Good

julie

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We just stopped to sleep 8 hours, on our way to the south. Staff at the reception was very nice but the floor in the room wasn’t clean. It was clearly not hoovered. Overall, excellent value for a stop when driving long distance, not sure about a weekend or holiday. It is quite noisy, you can hear people in the rooms next door or walking past outside as well as cars.
Stayed 1 night in Jul 2022
Response from Alexandre on Aug 25, 2022
Dear customer,thank you for your review.We're taking great care in keeping the hotel quiet at night, sorry for the inconvenience.Regards

8/10 Good

Hayley

Liked: Cleanliness, staff & service
The check in staff were very friendly and helpful. The Bed was uncomfortable went in a bit to the middle
Stayed 1 night in Jul 2022
Response from Alexandre on Aug 25, 2022
Dear customer,thank you for your review.Our beds are aften renewed, your was one about to be.Sorry for the inconvenience.Regards.

4/10 Poor

RODRIGO

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Property area not well kept, abandoned cars in the parking lot, some people seemed to be camping in the garden...
Stayed 1 night in Jun 2022

8/10 Good

Steven

Stayed 1 night in May 2022

6/10 Okay

david

Travelled with group
Liked: Staff & service
Basic pit stop room for drivers
Very basic small cheap room don't expect much for the price ok for pit stop break don't use for holiday or extended stay.
Stayed 1 night in May 2022

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cheap and basic accommodation. Suited us for a brief overnight on a journey across France. Rooms are small and not suited to other than a brief stay but had all we needed for a break in a journey. Will definitely use again.
Stayed 1 night in Apr 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
people were smoking directly outside my door as it was an open walkway but the small entered the room
Stayed 1 night in Mar 2022

10/10 Excellent

neville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reims South Premier Classe
Easy to find, excellent check-in, comfortable, clean room.
Stayed 1 night in Dec 2020

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID
AVOID AT ALL COST Rooms smelt terrible and were not very clean. Lots of immigrants loitering around and playing scooter and football in the car park. Rooms are accessed directly from outside like US motel and so the noise from outside is clearly audible. Loud music from the neighbours with their door open was the last straw that made us leave. AVOID AVOID AVOID
Stayed 1 night in Aug 2020
Response from emilie on Aug 10, 2020
Bonjour, nous avons du personnel la nuit elle n'a pas entendu le bruit??? Cordialement

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
***AVOID****
Awful avoid! Like a hostel! Booked a room with a bath for our two young babies and had no bath! Smelt like fags and fish the women at the desk was awfully rude saying there was baths and it wasn't! Discusting, lots of stairs to get up to the room and all are outdoors, rooms were awful, didn't stay there in the end, stil trying to get a refund for false advertisement ***AVOID****
Stayed 1 night in Mar 2020
Response from emilie on Mar 27, 2020
Sorry for the vacancy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

Keiran

Travelled with family
Disliked: Property conditions & facilities, room comfort
Not what I expected from the pictures
Stayed 1 night in Dec 2019

6/10 Okay

lino

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

JCHARLES

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outdoor access to rooms, uncomfortable in poor weather
Stayed 1 night in Oct 2019
Response from emilie on Oct 5, 2020
Merci pour votre commentaire

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to all rooms from the outside ok in good weather, in poor weather as we had, a little uncomfortable.
Stayed 1 night in Nov 2019
Response from emilie on Oct 5, 2020
merci pour votre commentaire

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
As expected for price
Plus points: loads of parking, near motorway and a cheap petrol station and McDonald’s; quick check in and out; friendly staff; cheap Cons: room smelt of smoke; with baby bed up couldn’t get out of room so definite fire hazard; not much space for luggage especially if three of you in room so just take small backpack each
Stayed 1 night in Oct 2019
Response from Alex on Oct 15, 2019
Dear customer, thank you for all those "plus points". We sincerely apologize for the smoke smell in the room. You could have asked the reception desk to switch room if there was any other left. In the meantime, we maybe could have given you a disabled room for you to feel more confident in case of emergency, if any was available. Cheers

8/10 Good

Mr.V.M

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was reasonably priced and ideal for our purpose of a stop over during our long journey. Clean and tidy, if there was a criticism it would be that there was not enough pillows on the bed and those supplied were quite small.
Stayed 1 night in Sep 2019
Response from Alex on Oct 15, 2019
Dear customer, thank you for your kind message. We could have lent you a spare pillow if you asked the reception desk. Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Best avoided...
Cheap end of this chain. Best avoided...
Stayed 1 night in Aug 2019
Response from Alex on Oct 15, 2019
Dear customer, We're really sorry to read that, please know we're doing whatever is possible to make customers happy, which they are most of the time. Regards

2/10 Terrible

Serge

Stayed 2 nights in Aug 2019

2/10 Terrible

Marc

Travelled with family
Stayed 1 night in Aug 2019

8/10 Good

Aleena

Travelled with family
It is a very basic one. Good for spending a night or two.
Stayed 1 night in Aug 2019

8/10 Good

Glen

Liked: Cleanliness
OK for a stopover
I stayed at this hotel as a stopover on the way to Provence. It was chosen for price and it was basic but fine for one person staying only a few hours. It would have been cramped for two people and definitely not for any extended stay. But it was very clean and you get what you pay for. In hindsight I probably would book a slightly more expensive place next time.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won't be using it again.
The room stank of stale cigarettes, the toilet smelled so bad that we couldnt use it at all.... glad we were only sleeping there for 6 hours!
Stayed 1 night in Jul 2019

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.
Great choice if you are driving into Reims
Stayed 1 night in Jun 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

6/10 Okay

Stefano

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic hotel as expected, but can be cleaner. Very old towels. Poor shower facilities. Shower drain very slow.
Stayed 1 night in Jun 2019

2/10 Terrible

david j

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great place and they charged me for staying there. Have to try and work with Hotels.com to get charge removed.
Stayed 1 night in Jun 2019

8/10 Good

Rashid

Liked: Staff & service
Stayed 1 night in Jun 2019

2/10 Terrible

william

Liked: Staff & service
Disliked: Cleanliness, room comfort
Better to sleep in your car!
Room realer so bad of smoke. One towel. No real shower. Scary property. Unkept hedges, etc. we could t stay. Paid and left.
Stayed 1 night in Jun 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last night stay
Lovely big bed all clean room and breakfast filling
Stayed 1 night in Jun 2019

6/10 Okay

Jose

Liked: Room comfort
Disliked: Staff & service
We booked 2 double rooms online and when we arrived at the property was only one double bed available
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Dog barking in downstairs room. Receptionist unprofessional Man coughing & spitting outside our room for 2 hours in the middle of the night Shower blocked & bathroom flooded Shutter on window broken One bedside light not working No jug to boil water Rubbish outside not emptied Breakfast options very limited Overpriced Unsatisfactory experience
Stayed 2 nights in Jan 2019

10/10 Excellent

Maksim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

4/10 Poor

Bill, Wisconsin

Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
Property is worn w noisy guests.
Stayed 2 nights in Oct 2018

6/10 Okay

Kenneth

This was like a party hotel with very small rooms and a lot of noise
Stayed 1 night in Sep 2018

2/10 Terrible

Inas, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best described as a motel
This is not a 2 star hotel, at best a motel for van drivers going through Reims. The room was very small and clean , however the bathroom dirty and could not be cleaned. We arrived to balconies/corridors filled with people smoking and drinking with doors to room wide open and washing hung across the rails of the all corridors. We found this all particularly intimidating as we had children and needed to walk past all this to the top floor where our room was. Finally to top this all off , the electricity cut out in the early morning and when we informed reception the guy there shrugged his shoulders. It couldn’t have been an exte bal outage as they clearly had electricity in reception. Awful hotel and service overall and would not recommend this to anyone !
Stayed 1 night in Aug 2018