Exterior

Reviews of Princess Royale Oceanfront Resort

3 out of 5
Princess Royale Oceanfront Resort
Oceanfront on 91st Street, Ocean City, MD

Reviews

7.8

Good

Rating 10 - Excellent. 762 out of 1799 reviews" "
Rating 8 - Good. 485 out of 1799 reviews" "
Rating 6 - Okay. 266 out of 1799 reviews" "
Rating 4 - Poor. 152 out of 1799 reviews" "
Rating 2 - Terrible. 134 out of 1799 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaketa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

kreg

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property had been recently renovated and updated. The new additions were very nice. HOWEVER, they have issues with their hot water system On the the weekend after 9am there was little hot water available due to high demand of the weekend crowd.The Princess Royale must address this issue in order for me to return. It is a lovely hotel and it is unfortunate that they have not rectified the hot water issues. Employees of the hotel told us that hot water has been an ongoing issue so management shouldl be aware of the problem. Please see that you inform them of this review
Stayed 3 nights in Mar 2024

8/10 Good

Ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, under renovation. Restaurant is closed until Memorial Day but the Atrium area is very nice.
Stayed 2 nights in Mar 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The princess’s property is beautiful. I was a little bummed that they filled in the jacuzzi.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
This place is so cute. Location is a bit far from the boardwalk but that’s Publix knowledge. What I didn’t like is people vaping in the pool by the bar and no one said anything. Kids were everywhere and the group of people didn’t get in any trouble. Little ridiculous
Stayed 2 nights in Mar 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the suite and amenities every time we stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Breyell, Plains

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here from 3/9-3/12/2024 & i have zero complaints. The rooms are modern & clean. Tv worked great the water was hot for showers and although the resort is going through renovations in the Atrium/Pool area it was still opened on the weekend & we enjoyed it. Pool is open fro. 10am-10pm so convenient for adults. Parking was easy so was check in. Beach access was so beautiful. We will return in September.
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Travelled with family
Don’t go there. My family travel from Montreal to this hôtel. The room was not available and they told Expedia that we never show up. I send a email one week before to confirm that the inside pool is open. When we show up, The pool was not open during the week. We had to find a B plan at the last minutes. They are now refusing to credit the room.
Stayed 4 nights in Mar 2024

6/10 Okay

Kalee

Travelled with family
Disliked: Cleanliness, amenities
We attended for a family birthday party weekend. We had a room on the third floor that was very dirty & outdated. Dust all around the tub, sand, and a pubic hair in the tub! Floors dirty… surfaces dusty. Not sure when the last time anyone entered that room to clean it, but, for the price of the stay here you’d expect none of the above to happen. Thankfully, we were given another room which was updated and a lot better. So we appreciate that. Another downside is… they were out of water in every single vending machine.. there was no place to get water other than the bar, no complementary water bottles in our room refrigerator and no ice? No sample toothpaste either…. Guess you have to bring a case of water for your stay and some ice. For the money you’d think you’d have better amenities.
Stayed 1 night in Mar 2024

2/10 Terrible

jerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water! Noisy! Paint chipping from ceiling in Bath! No response from front desk when Hot Water was reported. No call back from manager when requested after check out!
Stayed 1 night in Mar 2024

6/10 Okay

Charlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except I didn’t have hot water for 2 days, reported it the 1st night had to take a cold shower, reported it the 2nd day someone finally came that evening and fixed it
Stayed 2 nights in Mar 2024

10/10 Excellent

Tang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024

4/10 Poor

Ramona

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
The property is located near lots of restaurants and fun activities for the kids. Also right on the beach was a plus. However when we got there the pool was not opened, this was disappointing because i brought my kids for their winter break and the pool was supposed to be the highlight of the trip since its winter time. They told me that someone tried to contact me with that information, buy that was not true. To top it off, the hotel had a bunch of kids there for a dance competition in town and the entire hotel was like a zoo. They were all running down the hallway, loud, all their room doors were opened as they scream to each other back and forth, running in and out of rooms and the parents were doing the same, most of them were drunk and loud, spoke to the feont desk several time and other guest did the same when i was there as well. The pool finally opened on the evening of our second day there and my little 5yr old was just confined to a corner because there was over 100 girl in the pool jumped off each other's shoulders and just being very inconsiderate of other people. It was this way for our entire stay and the hotel did nothing about it.
Stayed 3 nights in Feb 2024

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda, Chesterfield

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing! We were within walking distance to several great restaurants. I highly recommend this hotel!
Stayed 2 nights in Feb 2024

8/10 Good

Yvonda

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking due to construction. Stopper in bathtub broken
Stayed 1 night in Feb 2024

10/10 Excellent

Amanda

Stayed 2 nights in Feb 2024

2/10 Terrible

Karthikeyan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very disappointed on how they mentioned that indoor pool is heated and which it wasnt. The water temperature was literally 40 degree instead of 80. One of the honest staff member said only 1 heater was working. So, if you decide to go here make sure you guys have
Stayed 2 nights in Feb 2024

6/10 Okay

sidra

Travelled with partner
Staff was uninformed and gave us the wrong directions on how to go the room. We ended up on a floor which was under construction and had no signs for under construction or hard hat. Went back to the from desk for directions. Extra bath room in the condo was not draining. Room water temperature was Luke warm. No hot showers. Phone on the room did not work and false fire alarm in the hotel did not help when we had to vacate to the ground floor from the 20th floor. Good experience was that we are upgraded to the condo which had all the issues as narrated above.
Stayed 1 night in Feb 2024

6/10 Okay

Kelsey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The suites for the price were great, although we were here in the winter so it was off season prices. We didn’t get a chance to use the pool, but it looked absolutely beautiful and would love to return and try out the pool. I did notice that there was no conditioner in the shower. Most hotels have shampoo, conditioner, and body wash, so I didn’t think to bring any of my own. I also feel that the 5pm check in was a little bit late. We did attempt to check in earlier, around 3:15, and our room was not yet ready. Additionally, we were here for one night and the pool was closed for the next day, and there was also loud construction at 7:30am. I do think those are things that should have been mentioned prior to us booking. I will note that as an LGBT couple, we didn’t have any issues (like asking if we meant to only book one bed), which is always nice. Overall, beautiful hotel and would return.
Stayed 1 night in Feb 2024

8/10 Good

Johan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good rooms... the bad thing is that the pool heating did not work well and the water and the atmosphere were too cold for our liking.
Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Travelled with family, Travelled with family and small children, Travelled with partner
Fire alarm went off and had to leave for an hour. Also not allowed to use the pool from 9-10am because it’s adult swim even if the pool is empty. They made my kids wait until 10am meanwhile the pool remained empty.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and hotel as a whole was outstanding.. Would highly recommend it...
Stayed 1 night in Feb 2024

10/10 Excellent

Denise

Travelled with family
Liked: Amenities
Very nice and cozy and updated
Stayed 1 night in Feb 2024

6/10 Okay

HeizelAnne

Travelled with family, Business traveller
The stay is short. I like tbe amenities.
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish they didn't get rid of the indoor hot tub
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel!
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael, Berlin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Caryn at Front Desk was superb.
Stayed 1 night in Feb 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Julian

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Bed bugs!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

penny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool no bell man no coffee place,no one available after 7pm. No communication about fire drill and hours of alarm noise,key for door not working 😕 wifi unavailable. What a mess that no one told us about .
Stayed 2 nights in Jan 2024
Response from Loren on Feb 4, 2024
Thank you for taking time and making us aware of your concerns.

10/10 Excellent

Tara

Stayed 2 nights in Jan 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good weekend retreat in winter to relax and chill by indoor pool.
Stayed 2 nights in Jan 2024
Response from Loren on Feb 4, 2024
We are so glad you enjoyed your weekend with us!Come visit us again.

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Loren on Feb 4, 2024
Thank you for staying with us!Come visit us again

10/10 Excellent

Heather

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very clean. The food was delicious at the tiki bar. The pool was the perfect place to relax.
Stayed 1 night in Jan 2024
Response from Loren on Feb 4, 2024
We are so glad you enjoyed your stay with us.Come visit us again!

4/10 Poor

Rhonda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool at the Princess Royale is a gem. My only complaint is what happened to the hot tub and saunas?? We really enjoyed our stay with our two under 5 and absolutely loved the entertainment on Saturday. Thank you so much!
Stayed 2 nights in Jan 2024

10/10 Excellent

MOKHALAD

Travelled with pets, Travelled with partner
Liked: Amenities
Disliked: Staff & service
The best bang for the buck, and it's a little bit outdated and I found a vibrator under my bed in room 454.
Stayed 1 night in Jan 2024

10/10 Excellent

Toby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing. Clean and comfortable.
Stayed 1 night in Jan 2024
Response from Loren on Feb 4, 2024
Thank you for taking time to review our resort. We are glad you enjoyed your stay.

6/10 Okay

Beth

Travelled with family, Business traveller
Liked: Cleanliness, amenities
This property is a nice location. The room was spacious and offered more than I expected (kitchen area, living rm area). The property has been well-maintained in the common areas. My issue was that our TV did not work. I couldn't call to complain, because the phone didn't work either. After walking down to the front desk to report it, I was told maintenance would come right away. We waiting 3 hours and no one came. Finally gave up and went to bed. Disappointed that the phone nor TV worked. Other than that, the property met our needs and was definitely clean and priced fairly.
Stayed 1 night in Jan 2024
Response from Martesha, Reservations Manager on Jan 9, 2024
Hello Beth,We regret that our maintenance staff did not address your room issues. Please be assured that your comments will be addressed with the appropriate team. We are glad to know that, overall, you enjoyed the property and we hope to see you on your next visit.

4/10 Poor

Mikala

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Could have been great value. However, with pool closed 4,5 hrs early, 30 min after check in with no warning (and we came for the indoor pool which was great in the very short time we used it). Check in is advertised as 4pm but we got a text it was 5pm, and arcade machines were not connected to internet, but this was not clear until we tried using the $20 card we bought. Zero help or interest from front desk in helping us get refund for these cards. Pool great and room fine for price but we cannot recommend this hotel and will not come back.
Stayed 1 night in Jan 2024
Response from Martesha, Reservations Manager on Jan 8, 2024
Dear Mikala,Thank you for your feedback. We regret that we did not exceed your expectations. However, we are glad to know that you were able to enjoy the pool, in spite of the abbreviated hours. In the spirit of guest satisfaction, we have initiated a refund. We wish you all the best in your future travels.

6/10 Okay

Linda

Stayed 5 nights in Dec 2023

8/10 Good

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Loren on Feb 4, 2024
Thank you for taking time to review our resort!

4/10 Poor

Bladimir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a hotel with many amenities, one of my favorites; however, the emergency lights inside the rooms flash a very bright light every 60 seconds, making it nearly impossible to fall asleep. Many guests I spoke with shared the same opinion
Stayed 2 nights in Dec 2023

10/10 Excellent

Devon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Maynor, Ewing

Stayed 2 nights in Dec 2023
Response from Loren on Feb 4, 2024
Thank you for staying with us!Come visit us again

4/10 Poor

FREDRICK

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room upgraded felt like an isolation from rest of property. TV remotes were not working. Blinds were broken and not providing privacy. Expedia misplaced my hotel booking too
Stayed 2 nights in Dec 2023
Response from Martesha, Reservations Manager on Jan 4, 2024
Thank you for your feedback. Your comments will be shared and addressed with the appropriate part of our team. Thanks for letting us know.

8/10 Good

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Loren on Feb 4, 2024
Thank you for taking time to review our resort.