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Response from Ashwani Bhardwaj, Guest Services Manager on May 10, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Terrible management at this hotel, will not stay here again.
Benjamin
Stayed 2 nights in Apr 2024
Response from Ashwani Bhardwaj, Guest Services Manager on May 2, 2024
Dear Benjamin,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn REGINA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Please advise a suitable time to call you and discuss how we can make it up to you and seek another chance to change your feedback in our favor.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Ashwani Bhardwaj.
Room was comfortable but Room service was only every three days which was bad because of the garbage also no towels. They told us they’re short staffed. Swimming pool was nice.
Manvel
Stayed 3 nights in Apr 2024
Response from Holiday Inn & Suites Regina Team on Apr 24, 2024
Dear Manvel, thank you for bringing this to our attention. We apologise for the inconvenience you experienced while staying with us. Your feedback is important to us and our housekeeping team has been informed and immediate steps has been taken to ensure thorough cleaning procedures are followed. Your satisfaction is important to us and we hope to regain your trust on a future visit.
Not enough parking for full house...i like to park on the side my room is so i can keep an eye on my vehicle...
We had to park a long way from hotel.
Needs laundry bags in room.
Shelley
Stayed 1 night in Apr 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 21, 2024
Dear Shelley, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
There was a lot of different businesses of all kinds close by
Gordon
Stayed 2 nights in Apr 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 18, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 8, 2024
Dear Maureen, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
LaVonda
Apr 3, 2024
LaVonda
Stayed 6 nights in Mar 2024
Response from Holiday Inn & Suites Regina Team on Apr 24, 2024
Dear LaVonda, thank you so much for taking the time to leave us a 5-star rating-it's much appreciated. Hope to see you again next time.
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 8, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
Keith
Mar 31, 2024
Keith
Stayed 1 night in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 21, 2024
Dear Keith, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Holiday Inn & Suites Regina Team on Apr 2, 2024
Thank you Kristen, we’re really grateful and appreciate you taking the time to share your rating with us. Hope to see you again next time.
8/10 Good
Richard D
Travelled with family
Mar 25, 2024
Liked: Cleanliness, staff & service
The hotel was okay except for the lack of hot water in the hot tub and the bathroom in our room. None of us had even a warm shower. With what we paid it was disappointing.
Richard D
Stayed 1 night in Mar 2024
Response from Holiday Inn & Suites Regina Team on Apr 2, 2024
Thank you Richard for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Hope to see you again next time!
8/10 Good
Lloyd
Mar 23, 2024
Lloyd
Stayed 1 night in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Apr 19, 2024
Dear Lloyd, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 20, 2024
Dear Kaeley, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
Michelle
Mar 15, 2024
Liked: Cleanliness
Michelle
Stayed 5 nights in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 16, 2024
Dear Michelle, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Not a lot of parking at the property.
Nice location with everything around.
Therese
Stayed 3 nights in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 15, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
6/10 Okay
James
Mar 12, 2024
Liked: Staff & service
James
Stayed 3 nights in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 13, 2024
Dear James,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn REGINA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Ashwani Bhardwaj.
Response from Holiday Inn & Suites Regina Team on Mar 7, 2024
Thank you, Nina, for taking time leaving us a review. We hope to see you again..
8/10 Good
Kristie
Mar 3, 2024
Kristie
Stayed 1 night in Mar 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 24, 2024
Dear Kristie, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
Alysia, Regina
Feb 29, 2024
Alysia
Stayed 1 night in Feb 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Mar 20, 2024
Dear Alysia, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 28, 2024
Dear Ryan, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
4/10 Poor
Johanna
Travelled with family and small children
Feb 25, 2024
Manager used a key to walk into the room. Room was too hot and couldn’t be adjusted. Pool didn’t have enough towels.
Johanna
Stayed 1 night in Feb 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 28, 2024
Dear Johanna,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn REGINA.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 25, 2024
Dear Gwen, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
We loved our stay! The bed was very comfortable and we had great staff interactions. It was easy to check in and out, and we made use of the snacks available in the lobby which we were grateful for so we didn't have to leave!
Julia
Stayed 2 nights in Feb 2024
Response from Holiday Inn & Suites Regina Team on Feb 22, 2024
Hi Julia, we're really grateful and appreciate you taking the time to share your experience with us. We hope to see you again!
Did not like the loud noise above our room. And the male who was breaking things and bleeding in hallway.
April
Stayed 1 night in Feb 2024
Response from Holiday Inn & Suites Regina Team on Feb 22, 2024
We are sorry to hear that you didn't have a great experience in our hotel- our mission is to provide excellent guest experience. We have taken your feedback on board, and we will strive to make improvements accordingly.
Response from Holiday Inn & Suites Regina Team on Feb 22, 2024
Thank you, Kacie, for leaving us your review. We hope to see you again.
10/10 Excellent
Clayton
Jan 21, 2024
Clayton
Stayed 1 night in Jan 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 23, 2024
Dear Clayton, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 23, 2024
Dear Sue, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
Roswitha
Jan 5, 2024
Roswitha
Stayed 1 night in Jan 2024
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 23, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
10/10 Excellent
Allison
Travelled with family, Travelled with family and small children, Travelled with partner
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 23, 2024
Dear Allison, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
Response from Ashwani Bhardwaj, Guest Services Manager on Feb 23, 2024
Dear Venugopal, Thank you for taking the time to tell us about your experience at Holiday Inn REGINA!Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely, Ashwani Bhardwaj.
There was someone sleeping on the couch as I walked in, the hotel had a very very strong detergent smell, the heater was squealing a bit and got worse as the fan kicked in.