"We attended a family function nearby and The Shade was a recommendation. We booked it and decided on our trip down to book a 2nd room for our older daughters to have more space. Well, that reservation did not get to the hotel despite us having a reservation number. In any event the woman at the front desk made some adjustments and got our 2nd room sorted out. About 20 min in she offered us a glass of sparkling wine since it was taking so long. We gladly accepted. The entire process of...