Reception

Reviews of Forest of Arden Hotel & Country Club

4 out of 5
Forest of Arden Hotel & Country Club
Maxstoke Lane, Meriden, Birmingham, Solihull, England

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 1011 reviews" "
Rating 8 - Good. 371 out of 1011 reviews" "
Rating 6 - Okay. 109 out of 1011 reviews" "
Rating 4 - Poor. 54 out of 1011 reviews" "
Rating 2 - Terrible. 26 out of 1011 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Arnas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

8/10 Good

Bridget

Liked: Cleanliness, property conditions & facilities
Property looks gorgeous, we'll book again for a longer stay in the Summer, and enjoy the facilities. The view from our room was of the car park, very disappointing. Staff in the Dining room took ages to take our order, although it may have been because they were new.
Stayed 1 night in Mar 2024
Response from harshita on Mar 26, 2024
Dear Bridget, Thank you for your feedback, we will share your comment with the team. Hopefully, we will have opportunity to welcome you again in our Hotel. Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

CRAIG

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Was a lovely stay apart from the amount of dust in our room
Stayed 1 night in Mar 2024
Response from Joanna on Mar 24, 2024
Dear Craig,Thank you for taking the time to provide feedback regarding your stay. Your feedback has been shared to our Leadership Team for further investigation and improvement. Kind regards,Front Desk

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Myself and some friends had booked to go to an event at the works resorts arena so we wanted a hotel close by. This hotel was perfect and the cost was extremely reasonable which included use of the spa facilities inc. breakfast, which was really good with lots of food options. Would definitely book again if we were visiting the area
Stayed 1 night in Mar 2024
Response from Joanna on Mar 24, 2024
Dear Emma,Thank you for taking your time to provide feedback.Your comment has been shared with the team. We hope to welcome you again in our Hotel.Kind regards,Front Desk

8/10 Good

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay in beautiful location. Staff very polite and helpful. Lovely breakfast but dinner is expensive
Stayed 3 nights in Mar 2024
Response from Joanna on Mar 19, 2024
Dear Mandy,Thank you for you feedback. We will share the comment with our Food and Beverage Leadership Team.Kind regards, Front Desk

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice & quiet area, perfect for overnight stay for early flight from Birmingham Airport
Stayed 1 night in Mar 2024
Response from Joanna on Mar 19, 2024
Dear Ben,Thank you for your feedback. We hope to welcome you again in our Hotel.Kind regards, Front Desk

8/10 Good

Suzi

Stayed 1 night in Mar 2024
Response from Joanna on Mar 19, 2024
Dear Suzi,Thank you for your feedback. We look forward to welcoming you again in our Hotel.Kind regards, Front Desk

10/10 Excellent

Mike

Business traveller
Liked: Amenities
Bloody lovely wish id arrived earlier to enjoy the amenities and could stay another night
Stayed 1 night in Mar 2024
Response from harshita on Mar 26, 2024
Dear Mike, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

10/10 Excellent

Victory

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a lovely weekend stay! Would definitely visit again
Stayed 2 nights in Mar 2024
Response from harshita on Mar 26, 2024
Dear Victory, Thank you for your feedback, Hopefully, we will have opportunity to welcome you again in our Hotel.Kind Regards.Harshita Chawla Assistant Front Office Manager

8/10 Good

Sharon

Stayed 1 night in Feb 2024

10/10 Excellent

Parveen

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, nice room. Kids loved the pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Josiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went with a 6 and 4 year old. We loved the pool. It was larger than we thought it would be. Very comfortable, enjoyable.
Stayed 2 nights in Dec 2023

10/10 Excellent

Bee

Stayed 3 nights in Dec 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Smita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice weekend stay; we were received with a special Happy anniversary card and cupcakes!! Was a good stay
Stayed 1 night in Dec 2023

8/10 Good

Darren

Stayed 1 night in Dec 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel
Lovely hotel. Very good customer service as always.
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Stayed 1 night in Nov 2023

10/10 Excellent

Noorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away fabulous hotel. Clean, spacious rooms with all the little amenities included, friendly staff, great pool and spa facilities that is open till late. Caution when driving at night, narrow unlit roads. Other than that, great location for Bear Grylls and NEC. Would definitely visit again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Stayed 1 night in Nov 2023

8/10 Good

Alex

Liked: Staff & service, property conditions & facilities, room comfort
Almost there
Great place to stay and I beautiful setting, staff were very attentive and helpful. My only disappointment was the cost of drinks at the bar. I’m no cheapskate but £8.50 for a house spirit and a mixer is a tad sptieful. Overall didn’t spoil our stay but worth a mention
Stayed 2 nights in Nov 2023

8/10 Good

Duncan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kip

Stayed 1 night in Oct 2023

10/10 Excellent

Bradley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023

8/10 Good

Maryam

Travelled with family
Liked: Staff & service
Break away
Nice hotel, arrived and electrics had gone and also went the next day. Wi-fi was mediocre. Breakfast was lovely except on Saturday when it was very busy. Room cleanliness was good to look at and then the finer detail needed refining. Webs and spiders at higher level. You are in the middle of nowhere so be prepared to travel if not eating in. Also had spa treatments which were excellent. Pool was nice along with the gym facilities. Carpets just need updating in the rooms and corridors. Shower was rubbish and def in need of update, slow flow and fixed to the wall.
Stayed 4 nights in Oct 2023

10/10 Excellent

Rhian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Highly recommended, will definitely stay here again. Great hotel and fantastic facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Ian

Stayed 1 night in Oct 2023

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Airport Hotel.
The staff were lovely and the service amazing. The food was also really good too. The hotel was somewhat dated though and after returning from holiday where we had stayed in some really nice equivalent hotels, it was slightly disappointing.
Stayed 1 night in Oct 2023
Response from Elvis Price on Oct 28, 2023
Dear Lisa,Thank you for choosing to stay with us. We are delighted that you've enjoyed our service and the staff. Our hospitality truly comes from the heart.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. We are due for a refresh quite shortly. With everything you've experienced, I'm confident upon returning you will see a new and improved building with the same amazing staff and great service I have shared your feedback with the relevant leadership team. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Allen

Stayed 2 nights in Oct 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were fab. Always polite and courteous
Stayed 2 nights in Oct 2023

8/10 Good

ADRIAN

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

6/10 Okay

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The area and approach is very welcoming. Check in was smooth. The bed was nice and firm. Bathroom was clean and of a good size. Phone and wifi signal is terrible. Television did not work so we asked at reception, the receptionist came to the room to deliver extra towels and promised that someone would come to fix but no one came. The electricity went off 4 times overnight. Switches operate all the lights in the room so unable to switch on side lights without lighting up the whole room. Breakfast was vast and nice apart from the scrambled eggs which were bland. Check out was smooth.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Stayed 1 night in Oct 2023

8/10 Good

Alastair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Gourav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, big room and very friendly and helpful staff. The breakfast was also very nice with plenty of options
Stayed 1 night in Oct 2023

8/10 Good

Belinda

Stayed 1 night in Oct 2023

10/10 Excellent

David

Stayed 1 night in Oct 2023

6/10 Okay

Janet

Stayed 1 night in Oct 2023

8/10 Good

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023

10/10 Excellent

H

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant as Always
Brilliant as always. Fantastic staff.
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Stayed 1 night in Sep 2023

8/10 Good

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Ajay

Business traveller
Disliked: Cleanliness
Bedroom not clean. Quite noisy. Needs updating. For the cost, should be better. Good breakfast, nice options
Stayed 1 night in Sep 2023

10/10 Excellent

Sanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Amazing staff. Would stay again.
Stayed 3 nights in Aug 2023
Response from Brad on Sep 3, 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hopefully look forward to welcoming you back again soon, Kind Regards Forest Of Arden Delta Hotel

6/10 Okay

Victoria

Stayed 1 night in Aug 2023
Response from Brad on Sep 3, 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hopefully look forward to welcoming you back again soon, Kind Regards Forest Of Arden Delta Hotel

6/10 Okay

Kiran

Business traveller
Liked: Cleanliness, staff & service, room comfort
Beautiful surroundings . Decent size rooms. Some of the furniture could be updated. Only drawback no Ac on a warm day. Service generally very good.
Stayed 1 night in Aug 2023
Response from Brad on Sep 3, 2023
Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hopefully look forward to welcoming you back again soon, Kind Regards Forest Of Arden Delta Hotel

8/10 Good

Aiza

Stayed 2 nights in Aug 2023