Exterior

Reviews of Super 8 by Wyndham Red Deer

2 out of 5
Super 8 by Wyndham Red Deer
7474 50th Ave, Red Deer, AB

Reviews

5.0
Rating 10 - Excellent. 52 out of 687 reviews" "
Rating 8 - Good. 109 out of 687 reviews" "
Rating 6 - Okay. 163 out of 687 reviews" "
Rating 4 - Poor. 167 out of 687 reviews" "
Rating 2 - Terrible. 196 out of 687 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Selena

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

4/10 Poor

Lauren

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathtub, floors, sink and toilet were very dirty.
Stayed 1 night in Mar 2024

4/10 Poor

Hope

Liked: Staff & service
Disliked: Cleanliness

2/10 Terrible

Jerin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They assigned me a room undergoing renovation, making my stay unpleasant. Despite my request for a different room due to excessive dust and malfunctioning doors, they declined. The breakfast was subpar, consisting of only one apple and a cup of coffee. The staff's rudeness further adds to my dissatisfaction, and I cannot recommend this hotel to anyone.
Stayed 1 night in Feb 2024
Response from Attinder Pal Singh on Feb 24, 2024
Hi Rajan,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your stay at our hotel. It's truly disheartening to learn that we fell short of meeting your expectations.We deeply regret the inconvenience caused by assigning you a room undergoing renovation. This oversight is certainly not reflective of our usual standards, and we understand how disruptive and uncomfortable it must have been for you. We have taken immediate steps to address this issue and ensure that such incidents do not occur in the future.Regarding your request for a different room and the issues with excessive dust and malfunctioning doors, we apologize for our inability to accommodate your request promptly. Please know that your feedback has been shared with our team, and we are actively working to improve our responsiveness and guest satisfaction in these areas.Furthermore, we are disappointed to hear that our breakfast offerings did not meet your expectations. We strive to provide a satisfying and varied breakfast experience for all our guests, and we regret that we missed the mark during your stay. Your comments will be taken into consideration as we reassess and enhance our breakfast options.Regarding the behavior of our staff, we are deeply concerned to hear about any instances of rudeness or discourtesy. This is certainly not indicative of the level of service we aim to provide, and we sincerely apologize for any interactions that left you feeling dissatisfied. Rest assured, we will address this matter internally to ensure that all our guests receive the respect and professionalism they deserve.We genuinely value your feedback as it helps us identify areas for improvement and strive for excellence in our service delivery. We understand that your experience may have left a lasting impression, but we hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional stay you deserve.If you would like to discuss your experience further or if there is anything else we can do to address your concerns, please do not hesitate to contact us directly. Your satisfaction is our utmost priority, and we are committed to making amends and exceeding your expectations in the future.Thank you once again for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.

2/10 Terrible

Wendy

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The staff are friendly. However the rooms are filthy. The first room was dirty with crumbs on the counter grease in the sink and tobacco on the mattress under the sheets so I got a second room but it was way worse. I actually went to the store and bought cleaning supplies and bedding. It took me 45 minutes just to clean the bathtub and toilet. I had to sweep debris off of the mattress before I could make the bed etc. I had to stuff towel’s between the door and frame as well as under the door so that the cigarette and pot smoke from the hallway wouldn’t come in the room. There were dogs barking all night. Fighting in the hallway and outside. I could go on
Stayed 2 nights in Feb 2024
Response from Attinder Pal Singh on Feb 24, 2024
Dear Wendy,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and inconvenience you experienced during your stay. Providing a clean and comfortable environment for our guests is our top priority, and it is disheartening to hear that we fell short of your expectations.We appreciate you acknowledging our friendly staff, but we understand that cleanliness is paramount, and we regret that we did not meet this standard during your visit. Your detailed description of the issues you encountered is deeply concerning, and we are committed to addressing each of them to ensure that they do not happen again in the future.Rest assured, we are taking immediate steps to address the cleanliness issues you mentioned and to improve our overall standards. Additionally, we will be looking into the disturbances you experienced, such as noise and smoke, to ensure a more peaceful and pleasant stay for all our guests.We value your feedback as it helps us to identify areas for improvement, and we hope that you will consider giving us another chance to provide you with the exceptional experience that you deserve. Please feel free to reach out to our team directly if you would like to discuss your stay further or if there is anything else we can do to make amends.Once again, we apologize for the inconvenience you faced, and we thank you for bringing these matters to our attention.Warm regards,

2/10 Terrible

alexandra

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one of the dirtiest hotels I have ever been in. Would highly advise against booking here
Stayed 1 night in Feb 2024
Response from Attinder Pal Singh on Feb 22, 2024
Hi Alexandra,We apologize that we did not meet your expectations. You guys stayed with us and consumed the room and services at full. You did not even pay pet fees for your dog. When my staff asked your boyfriend/husband about the pet fees, he answered back that, Alexandra would pay it, but you guys left. Again, we as a whole team once again, apologize for the discomfort.

2/10 Terrible

Collin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

4/10 Poor

Cathy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

6/10 Okay

Robert

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Reasonable price and a very comfortable bed. There was a pervasive smell of stale cigarette smoke throughout. Room smelled stale. Cigarette burns on the tub and bedspread. (Non smoking room) couldn't figure out how to use the shower. It didn't have a diverter.
Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Finding a parking spot out front was difficult due to the bar next door. The smell of pot coming from the other rooms wasn't pleasant and the arguing from couples keeping me up. Other than that the stay was good.
Stayed 4 nights in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

2/10 Terrible

Sylvie

Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

4/10 Poor

Bonnie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property needs a lot of repairs. We had no towels shower didn’t work and room was not clean
Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

6/10 Okay

Abd Al Mageed

Business traveller
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear Lawrence, Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel motivates our team to do their best and meet our guest's expectations.

6/10 Okay

jackie

Stayed 5 nights in Dec 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

8/10 Good

Andrea

Stayed 1 night in Jan 2024
Response from Attinder Pal Singh on Feb 22, 2024
Dear [Reviewer],Thank you for taking the time to share your feedback with us. We're truly happy to hear that your experience at our hotel did meet your expectations.

2/10 Terrible

Maria

Stayed 4 nights in Dec 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience at our hotel did not meet your expectations. Please accept our sincerest apologies for any inconvenience or disappointment you may have encountered during your stay.

2/10 Terrible

Nick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in hotels for the past 20 years for work. By far the worse hotel ever. For the people that work on the oil areas industry it's like the worse camp.
Stayed 1 night in Dec 2023

6/10 Okay

Emmanuel

It’s located close to major shopping centers
Stayed 3 nights in Dec 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest, Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel, motivates our team to do their best and meet our guest's expectations.

4/10 Poor

Wai, Medicine Hat

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The place is generally run down. Exterior door lock is broken. Interior door doesn’t seal properly. The single round shower faucet knob is missing so you cannot control temperature. Bath tub floor is painted and peeling. My son said that the white bed sheet smells. On the bright side. It wasn’t too noisy.
Stayed 2 nights in Dec 2023

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property by far has the nicest front staff. Nice and clean hotel in a great location
Stayed 1 night in Dec 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear guest, Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel, motivates our team to do their best and meet our guest's expectations.

2/10 Terrible

Jivat

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Lacey Jean

Business traveller
Disliked: Staff & service, property conditions & facilities
Do not stay here
Stayed 12 nights in Nov 2023

2/10 Terrible

Robin

Stayed 1 night in Dec 2023

2/10 Terrible

Chad

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a nice place. Kitchenette had no dishes, TV didnt work, scared to take of my shoes, looked like the carpet had not been vacuumed in years. Whole place smelled like cigartees and kitties. Will absolutely not be booking again.
Stayed 3 nights in Nov 2023

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Had gang members waving guns in the hallway threatening eachother, loud power tools in other room at 3am. Dog barking.
Stayed 3 nights in Nov 2023

2/10 Terrible

Rebekah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Gross dirty … very poor condition in the hallways in the stairwells in the rooms. It took me 25 minutes just to get front desk staff. Then when I finally got checked in, they give me the key to somebody else’s room, and I walked in when it was occupied. Barking dogs throughout the hall from the rooms. Room was dirty with crusty food on the floor and the sheets and pillows were stained and had hair in them. The room Was definitely not vacuumed. You get what you paid for. This definitely is not a super 8 quality but better then a truck.
Stayed 1 night in Nov 2023

10/10 Excellent

Majed

Stayed 1 night in Nov 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear Guest, Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel, motivates our team to do their best and meet our guest's expectations.

2/10 Terrible

Lynn

Disliked: Cleanliness, property conditions & facilities
You get what you pay for. No facecloths, rags for towels, the door peephole missing and filled with toilet paper. Room was dirty. Parking lot filled with cigarette butts.
Stayed 1 night in Nov 2023

2/10 Terrible

Nellie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My room wasn't cleaned. Hallway was dirty
Stayed 3 nights in Nov 2023

2/10 Terrible

Shar

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Darla

Stayed 2 nights in Nov 2023

2/10 Terrible

Jeffery

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Might be the worst hotel I’ve ever stayed in
Stayed 5 nights in Oct 2023

6/10 Okay

Mary-Anne

Stayed 1 night in Nov 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear Anne, Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel, motivates our team to do their best and meet our guest's expectations.

2/10 Terrible

Danielle

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We checked in and left, went to a different hotel. Room wasn’t clean and locks were not secure on doors. Did not feel comfortable having our kids in this area. Staff was nice enough.
Stayed 1 night in Nov 2023

4/10 Poor

Jennifer

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Cheap to stay but filthy and noisy. Broken everything, plugged toilet, stained sheets, hair in tub & sink, counter not wiped down properly. Won’t stay here again
Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Seems scary and there was a side door to another I’m that didn’t have a swing latch. Must be an adjoining room but seemed strange
Stayed 1 night in Oct 2023

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, 1/2 star. No TV, was told would be corrected in the morning. 2 days later, no TV - but hard to have TV when there are no connecting cables or power plug. Advertised continental breakfast was a bag grab and go. King bed- 2 pillows, two towels, no bath mat, no face clothes or hand towels. Only positive, bed was comfortable.
Stayed 2 nights in Oct 2023

4/10 Poor

YOSHIO

Stayed 1 night in Oct 2023

10/10 Excellent

ken

Travelled with partner
Was old a run down
Stayed 1 night in Oct 2023
Response from Attinder Pal Singh on Feb 22, 2024
Dear ken,Thank you for choosing us during your stay in Red Deer. This wonderful rating for our hotel, motivates our team to do their best and meet our guest's expectations.

4/10 Poor

Milo

Liked: Staff & service
Disliked: Cleanliness
I had to request face cloth, there were nun, and no fresh towels and face cloths or bath mat, when there for a couple days
Stayed 2 nights in Oct 2023

4/10 Poor

Victor

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Ben

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room looked like it was under construction, by a handyman with a blindfold on. Found discarded items from what i can only imagine belonged to former guest. (pantyhose) there were 2 towels, no hand towels or face clothes the toilet was dirty when i arrived in room the pillows provided resembled pancakes, and when i called front desk they brought me 1 more pancake pillow, they also informed me of the great pillow shortage of 2023.
Stayed 2 nights in Oct 2023

2/10 Terrible

james

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was not cleaned, bathroom had paint peeling off tge tub, shower head was falling off, and there were dirty or blood stains on the pillows. When asked to have the room cleaned they said it would be extra.
Stayed 4 nights in Oct 2023

6/10 Okay

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke detector was not functional, patio doors do not lock and carpets have not been vacuumed in quite some time
Stayed 3 nights in Sep 2023

2/10 Terrible

RIchard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boarded up windows and doors. Not clean.
Stayed 8 nights in Sep 2023

4/10 Poor

Heidi

Stayed 1 night in Sep 2023

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was so dirty! Cloths left in the dresser, oil all over the cook top, mirrors not cleaned, hand and foot marks all over the walls. The walls were so thin you can hear everyone around you, locks defective, staff missing from front desk. I can go on and on. If you pick up a hooker and want to take then there for a few hours this is the place to go. When we told the locals we were staying here they told us it’s one of the worst in Red deer. Do your self a favor and don’t stay here.
Stayed 2 nights in Sep 2023

2/10 Terrible

Nancy

Disliked: Cleanliness, property conditions & facilities
This was an awful place!!! Reservation changed 2 hours before arrival.(Booked 5 months in advance) NOT a suitable change - had to buy 2 air mattress' to stay. Kitchen lacked kitchenwares - 1 pot, 1 spoon, 1 fork, etc. Breakfast - brown bag apple, muffin and juice. Not acceptable. Gym - Underconstruction. 2 Towels - no hand or kitchen towels.The room was not clean enough by hotel standards. Dirty beds, Dirty Shower. With all this wrong a discount would have been nice. Or at least an apology for their awful conditions. Will never stay in a Super 8 again. I am so disappointed.
Stayed 5 nights in Aug 2023

2/10 Terrible

Ahsan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023